Rated 5 out of 5 by GMKWedding Great Wedding Venue
We had the pleasure of having our daughter's Wedding there this past weekend. Everything was top notch from the beginning to the end. The staff was outstanding from the Katrin the event planner and I believe Sarah to the the two front desk gentlemen to the valet guys. Our guests had a blast and said that the event was outstanding. More than pleased. Thanks everyone
September 5, 2013
Rated 3 out of 5 by RJS666 Rough weekend
The staff on duty were excellent, and deserve a big atta-boy for their efforts. The issue was under-staffing. For instance, the club lounge was un-staffed, and quickly became a mess even when guests tried to clean up after themselves.
The rooms are dated, especially the bathroom. Cracked sinks can easily be replaced; accordian doors can add a lot of space.
September 5, 2012
Rated 3 out of 5 by Divejuice Dissappointed a little.
I will admit it has been a year since I stayed at another Sheraton, this one made me feel a little nickle & dimed. Great Location. Pulled up in front, no valet to greet or render assistance. xtra charge for garage parking. Extra charge for a club suite, speaking of which was very small.
Bathtub stopper broken, grooming mirror loose. I was disappointed.
July 3, 2012
Rated 2 out of 5 by GregM Good Location, Rooms Need Upgrading
The hotel looks great in the pictures but there is a reason that they do not show the rooms. Holes in the curtains, black marks on the walls, out dated bathrooms, etc... I have stayed at several Sheratons in the past few months. This is not up to standard. Moreover, it should definitely NOT be a 10,000 point charge. Huge rip off.
August 4, 2012
Rated 5 out of 5 by Loud030607 Great value, great location
Everything about my stay was perfect. Early check in and changes to my reservation were handled quickly and without hassle.
March 10, 2014
Rated 1 out of 5 by Visitor793123 September 2, 2012 Stay
My recent stay at this property failed expectations. The A/C unit was inoperable and, upon notification, a hotel representative explained that the hotel was sold out. A/C was necessary due to the temp, as well as the high level of noise from adjoining rooms. I checked out a day early without further incident.
September 6, 2012
Rated 5 out of 5 by MerMer GREAT STAY!!
This is a beautiful hotel on the harbor. Easy to get to and convenient. No charge for parking. Food in the restaurant was delicious and great service. Staff was very friendly and helpful. Our room was beautiful and a great breakfast! I highly recommend this hotel.
November 20, 2012
Rated 5 out of 5 by Robertdavid A Great Hotel at Exceptional Value
We have been staying at The Sheraton Portsmouth for years, and it just keeps getting better. The rates are great, the rooms clean and inviting and the staff is exceptional. They welcome our dog James with open arms. Great location in downtown Portsmouth.
March 14, 2012
Rated 2 out of 5 by CS14 Hotel Not Up To Standard
We were excited to find a Sheraton in Portsmouth NH however upon checking-in we found the room and bathroom very outdated, the staff not very knowledgeable and the hallways to be loud due to the space on the Starwood Preferred Guest Floor.
October 10, 2012
Rated 5 out of 5 by Hornet205 This Hotel has great features.
This hotel is in a great location to the town, it also has an extremely friendly staff and furthermore it is very well maintained and clean. The overall services were fantastic one of the best hotels I have ever stayed at.
November 21, 2012
Rated 5 out of 5 by CRNJ You should stay at this hotel!
This is a great hotel; it is clean, has a terrific staff and is convenient to everything. If you're looking for a great stay in a quaint New England town, with lots of shops and dining near by, this is the place for you!
November 28, 2012
Rated 4 out of 5 by LKPavlick Weekend of Riding
This was one of our stops as we rode up the coastline, great little town, hotels was wonderful, full of charm, friendly and attentive staff, great room. Would stay again if in the area.
June 20, 2014
Rated 3 out of 5 by ellenpic great location, needs updating
The hotel stay was okay. It was a great location. However, for the price the rooms need a major update. The decor was dated and there was major signs of wear and tear.
August 28, 2012
Rated 3 out of 5 by philo status of this Sheraton site
My family and I were surprised by the state of the main lobby of that hotel and in particular the sign in desk that looks like a plywood framing with stain applied....
August 29, 2012
Rated 5 out of 5 by Slats23 Customer Service is everything
Great hotel and exceptional customer service during check in and check out. Terrific staff and hotel! We will recommend to others staying in the area.
September 10, 2013
Rated 5 out of 5 by bottomlinebob New Years Eve
Excellent accommodations and excellent service!
January 2, 2014
Rated 4 out of 5 by Summer45 Noise level room
The heating and cooling unit sounded like a jet landing or taking off when the fan was on.
June 20, 2014
Rated 1 out of 5 by CJOBrien Don't stay here
Quality well below Sheraton standards both in property cleanliness and management.
August 23, 2012
Rated 3 out of 5 by director26 good location
good location in Portsmouth.
no televisions were working in the Fitness room.
August 13, 2012
Rated 2 out of 5 by vmr2012 Needs work
Hotel location is great. However the facilities need updating.
December 13, 2012
Rated 5 out of 5 by Dezabel Managing Partner
Excellent place to stay for business or family
July 23, 2013
Rated 2 out of 5 by DPB63 The townhouse suites are NOT up to Sheraton Standards
As a spg Gold member I expected more when booking this reservation. We stayed in the 2 bedroom condo/townhouses. Unfortunately these units are privately owned condos which the hotel manages.
These units are definitely not up to Sheraton or Starwood standards. The units were dirty, run down, and look as if there had been no renovations this century.
The furnishings are old and worn and very dated. The kitchen reminded me of the one in my student apartment in the 1980's. The carpet, especially into the unit, is thread bare and filthy. There are many minor maintenance issues which illustrate how poorly the units have been maintained (sliding closet doors that don't work, scuff marks and dents in the walls, mold and dirt around crevices in the shower stall, stains on the cheap dated bathroom cabinet).
The hotel itself may have nice, clean starwood quality rooms; the townhouses do not. If you need the extra room I would highly recommend checking out the other newer hotel chains in Portsmouth.
Sheraton (and Starwood) need to require these units to be up to their standards or refuse to rent them out. At least there should be a disclaimer on the website that these units are in fact privately owned and may not meet the guest's expectations of starwood properties.
August 19, 2012
Rated 2 out of 5 by KarenColeen Not pleased
We were very disappointed in this hotel, which did not meet Sheraton standards. The room was tiny with scuffed up walls and furniture, one light in the bathroom, a view of concrete, and an old, loud AC unit. The walls were so thin we could hear the TV of our next door neighbor, and called the Front Desk at 2am as we could not sleep. When we arrived after a long day of travel, eager to stretch in the pool, we were told it was out of order -- in the height of summer. We were offered admission to the YMCA pool instead! Which was not was not even available as it was closed at the time (6pm). Overall, we were very disappointed and voiced this to staff.
August 30, 2013
Rated 4 out of 5 by Jakiemon1 A few issues but overall a great place
At first, we were not impressed by this hotel. We had some housekeeping issues we discovered upon check in. We asked to have them fixed and were disappointed to find they were not taken care of.Not what I am use to in a Sheraton propery. After speaking to another manager, things were taken care of. I'd say the cleanliness overall was a bit of a let down (dusty corners, dirty glasses, toenail on the floor) . But after they fixed the issues, our stay was great. The staff is friendly and polite. The hotel is perfectly situated in the downtown core so you can reach everything. Overall it ended up being a wonderful stay and we'd definitely stay here again.
July 1, 2012
Rated 1 out of 5 by BandS66 Save your money
To be fair, the hotel was bustling. However, with a guaranteed, pre-paid, non-refundable reservation and a 3:00 p.m. check-in time, I did not expect upon arriving after 5:00 p.m. to be told by the receptionist that our room was not ready. Moreover, none of the requests I had made for room floor and location were granted. When I finally was given a room (on the wrong floor), I was told I could not check-in until the room was ready. I had to give the receptionist my cell phone number and wait to be called! We are in our 60s, have spent our entire adult lives traveling, and, over the years have stayed in literally hundreds of hotels. NEVER, have I experienced anything like that! When we informed that our room was finally ready, we were stopped by the receptionist, who saw our Cocker Spaniel, Pearl, on leash. She told us that the hotel was unaware that we were bringing our dog, even though I had told the reservation agent when I made the reservation directly with the hotel. I then had to sign a pet agreement, something I would happily have done upon arrival. This further delayed us. On the way to our room, I was dismayed to see soiled and stained carpeting in the hall. Upon entering the room, both of, as if with one voice, exclaimed, "$299.00" a night for THIS!" Our "deluxe" room was TINY, especially the bathroom and what passed for a closet. It was hard to relax with only one uncomfortable wing chair and a desk chair provided for seating.
On the plus side, the valet parking service was prompt, and the staff, other than the receptionist, was friendly, particularly the bellman.
P.S. Shortly after our stay, I received a survey from Sheraton about this property. I filled it out, including all the complaints listed above. I never received even an acknowledgement from Sheraton.
October 16, 2012
Rated 1 out of 5 by Sleeplessfour Sleep Deprivation due to machinery noise
Guest bedroom in our suite beside industrial air conditioning unit, making sleep impossible. Second bedroom also affected by noise from these machines, which function 24/7.
I am amazed that these facilities are allowed to operate by licensing authorities.
Housekeeping was poor, with visible dust in open glass storage units. Units had not been dusted for at least 4 weeks.
Compensation offered for distress not proportionate to discomfort and distress suffered.
June 2, 2014
Rated 2 out of 5 by jenT Spa experience was very disappointing
Chose this hotel as an overnight special getaway for my husband. Specifically because of it being right in downtown Portsmouth and also because it was the only one in the area to note an expansive spa service option. I wanted to surprise my overly stressed husband with a massage. Booked a few days in advance with their spa cafe. Person I booked with was very friendly and tried to book the earlier time that I wanted but later in the afternoon was all that was available. (4:00) So I chose this time and was told that the therapist would come right to the room. An hour or so before the expected arrival time I called with the booking agent to let her know our room number to help make things easier for the therapist. We were able to stroll around downtown but came back earlier than we otherwise would to be on time for the appointment. When the therapist was 15 minutes late I called the booking agent again who was surprised to hear the therapist was late and began making phone calls to both the therapist and the suite in the hotel that the spa works directly from and no one would answer!!! After 45 minutes back and forth she told me she finally got a hold of the therapist who had "something come up" and would not be able to make the appointment! Not sure how something came up in the one hr. prior that I had called them to let them know our room number- and we ended up spending an hour out of our short stay sitting in a hotel room instead of enjoying the sites! The booking agent apologized and is supposedly sending a giftcard but when you plan on an experience that is a gift for someone it is really a big disappointment to have it fowled up- especially when their services are boasted on posters all around the hotel. I was also really displeased that when I brought up my issues upon check out the front desk clerk expressed less than concern for the disappointment that it caused. "oh that's too bad- I ll let them know..." gee thanks for the concern...I would expect more since they so heavily advertise the perk of having this service as part of their hotel experience. It just made me be very disappointed with Sheraton overall unfortunately...
July 30, 2012
Rated 1 out of 5 by kaiteclaire Horrible Room
My husband and I arrived on a sold out Saturday night and we were given a last sell "lock-out" room to a suite. The room was very tiny, covered in dust, had minimal lighting and was freezing cold. The heat is controlled in the attached suite. Our window was also broken and remained open all night. The front desk was sympathetic and gave us a slight discount with breakfast. My husband ordered an omelette that was the consistency if rubber. We will not be returning. While the staff was kind, I do feel we should not have paid what we did for the room. Service seemed to be compromised due to the large wedding.
April 3, 2014
Rated 2 out of 5 by NancyFancy Very Disappointed
This hotel does not meet Starwood expectations. The bed was very uncomfortable and squeaked all night. I had to use my cell phone to call the front desk because the phone was not programed correctly. The staff at breakfast were rude stating "you have ten minutes to order your food" The club level room was a joke and offerred very little to the traveler.
After we left we realized that I had left my
personal magnifying mirror in the room. We called the hotel and they said they would check with housekeeping and get back to us. Never did. I had to go out and buy another because I have a vision problem.
Lack of follow up is poor.
May 2, 2013
Rated 3 out of 5 by ren12 Slow response
Even if we asked not to be put in a room with a view to a 30 feet high pile of salt, that,s what we were given Room on the second floor with this huge pileof salt (rock) on the harbour. Staff weas slow to react. Gave us a room with "garden" view still on the second floor with view to the garage entrance. Bell boy did not respond and we had to carry our luggages. Hotel satff was good to allow us to a late check out. Nothing dramatic and we would go back but would certainly made our request clearer
May 21, 2014