Rated 4 out of 5 by SPG1 Great customer service from the Manager down
There are no surprises with this hotel - everything is as per Sheraton standards. The one thing that did stand out was manager involvement with the guest experience. In the large majority of the hotels the manager is never seen - always hiding in a back office. At the Sheraton Portsmouth the manager is often visible, be it talking to guests and asking them about their stay, helping guests check in / out when the staff is overloaded, or even sweeping the carpet on a guest floor late at night when staff has gone home and something is amiss (though whatever was on the carpet was too small for me to have noticed).
July 16, 2012
Rated 1 out of 5 by kaiteclaire Horrible Room
My husband and I arrived on a sold out Saturday night and we were given a last sell "lock-out" room to a suite. The room was very tiny, covered in dust, had minimal lighting and was freezing cold. The heat is controlled in the attached suite. Our window was also broken and remained open all night. The front desk was sympathetic and gave us a slight discount with breakfast. My husband ordered an omelette that was the consistency if rubber. We will not be returning. While the staff was kind, I do feel we should not have paid what we did for the room. Service seemed to be compromised due to the large wedding.
April 3, 2014
Rated 3 out of 5 by Oreste Mixed impressions
Stayed at hotel for 1 night on business. Room was well appointed and the bed was comfortable. The bathroom was clean. Breakfast in the hotel restaurant was good and reasonably priced. The hotel is well situated with east access to shops and restaurants in the downtown area.
Areas for improvement: I would have rated this hotel 4 stars except the carpet needed a good vacuuming and there was a cobweb in the corner near the door. Also upon turning on the TV it was stuck on the menu screen. It took up to 5 minutes before you could change stations with either the remote control or using the controls on the TV.
January 22, 2014
Rated 1 out of 5 by bdevild Class 1 Appearance for Class 4 Price
I'm a Starwood fan and extremely loyal. Thus i book via pay or points to a Starwood if at all possible when travelling. In short, this hotel is Class 4 in location only as you can walk to downtown. The actual hotel is not worth staying at unless you're flush with points and refuse to try another hotel.
We went to Portsmouth for a wedding and stayed at the Sheraton. It's sadly dated throughout. The rooms were tattered and worn in all aspects - furniture, bathroom, wallpaper. I almost expected to see a tube television instead of a flat screen. That's the one upgrade in the last twenty years I'd say.
I did not use the pool/spa so cannot comment other than public areas and the rooms.
June 30, 2013
Rated 5 out of 5 by vtmom2 thoughtful updates
Love the recent remodel in the guest rooms. It was lovely before, but this was the first hotel room I've stayed in that actually had sufficient outlets in logical places - several on the edge of the desk and more on the side of the bedside lamp. Why don't all hotels do this? Front desk folks were charming and helpful. Food for our meeting was fresh and tasty.
October 26, 2014
Rated 1 out of 5 by KatieLeigh This hotel was a rip-off
We were expecting a nice, relaxing luxury hotel experience. Instead, we were in a cramped, dingy room that looked like it was last updated 20 years ago. There was barely enough room for all the furniture. I've stayed in road-side motels with nicer amenities. We were told upon check-in that if we could find a parking spot in the courtyard it would be free, then was charged for parking. When we checked out, we were snottily told that "all employees know the parking policy and there's no way someone could have told [us] that." No apology, no amends, nothing. This hotel is a complete rip-off, and maybe if you didn't bury all your bad reviews other people would see that before they booked.
January 3, 2013
Rated 3 out of 5 by WayneA Great Hotel--Terrible Club Level & Elevators
I loved your hotel for its great location and excellent staff. However, I was surprised that I needed to pay an extra $20 a day for a club level room on the 5th floor. My average elavator wait was 3 to 5 minutes up or down, as only 1 of the 2 elavators went to the 5th floor. The rooms were small and the club level lounge was dreary and the smallest that I have ever visited.
I would not recommend the club level.
July 12, 2012
Rated 1 out of 5 by Ari1212 bad hotel choice
I made a 2 day reservation to the Sheraton in Portsmouth NH.
At 4am I learned that there is a factory right across the hotel that recycle Metal and scrape metal and they have bulldozers and tractors working.
And that makes a loud noise. And from 5am there was such a loud noise that we couldn't sleep. So we had 2 days with out sleep. And when we asked for the general manager. I was told that there is a new manager on site and they are not sure the name. So we got to speak to a assistant manager with the name of "Alexander Carr" and she told me that she gets this complains all the time and there is nothing she can and will do for me. And when I asked for a 2 hour extension so we can get some rest. She was extremely rude to me and refused.
I am attaching some pictures taken from my room. So you see for yourself what is going on here
October 11, 2014
Rated 5 out of 5 by Leah21 Great Customer Service and Good Food
My husband and I had a 2 day stay to enjoy the Portsmouth Area. From check in to check out the staff was so friendly and helpful. The room was clean and inviting. We really enjoyed the delicious seafood dinner in the tavern. We liked that we could order appetizers at the bar- the flatbread pesto was yummy. The Sheraton will be our go to place when visiting Portsmouth.
October 20, 2014
Rated 4 out of 5 by Brian Good Room/ Better Location
Our room was what I come to expect from Sheraton. Everything was great, including the mini-fridge available for us to use in-room, with one exception: the room thermostat. It was very cold for most of our stay, and every 3-4 hours or so the thermostat would reset itself to 62 degrees when we had it set at 70. Very annoying. You can't beat the location, however, for proximity to outlet shopping in Maine and all the restaurants and nightlife spots in historic Portsmouth. We could walk to everything! It was great to have so many local spots right there for us to go eat and shop that weren't the chain stores or restaurants. Only a one hour drive to Boston Logan airport also made it very convenient.
December 2, 2013
Rated 4 out of 5 by ang1278 Great hotel
I thought this was a fantastic location, and a nice looking hotel. Staff was attentive and the lobby was very sleek. My only complaint is that since I had my dog, we were put on the "dog floor", and it was less clean than I'm sure the rest of the hotel was. It looked like the floor that had yet to be renovated. There was sticky jelly and a stray peanut left on the radiator from a prior guest. But I DID appreciate no pet fee. But just because I have a dog, doesn't mean I like being in the "older" section of the hotel. I do understand why it's done, but I wish it wasn't so!
July 28, 2014
Rated 5 out of 5 by Sarzie Fabulous service & location
Our original plans were changed due to a snow storm, so a romantic weekend for 2 turned into a skiing overnight with kids the following weekend. We were delighted with an upgrade to a suite. It was fabulous! The view of the water was amazing , and we were treated like royalty. Chocolates and a welcome note awaited us after we walked into town for dinner. The breakfast was yummy, and the suite fully equipped. My son and I played a game of chess over coffee in the morning. We were sad we had to leave the next morning to ski! Could have relaxed the morning away! We will absolutely return!!
February 25, 2013
Rated 4 out of 5 by deerisle Great location in Portsmouth
This property is located in the heart of Portsmouth and is ideal for a weekend getaway or a vacation. The room is what you would expect from a Sharaton-- nice, specious, and clean. The staff was really very helpful. The only downside is that the club lounge was marginal. The continental breakfast was okay but nothing more. The friendliness of the staff made up for it. Also, there was not a lot of upgrades for Platinum members.
The hotel is very nice very good restaurants, the historic section of town, and sight seeing venues. I'd definitely return for the location and nice rooms.
October 30, 2011
Rated 5 out of 5 by Sucar32 Very nice stay, as always
I stay here frequently on my work trips to Maine. Staff is very helpful and kind. No problems here! Highly recommend - and their restaurant food is very good ( and I've eaten at a few places in Portsmouth). Just recently they checked me in very very early in the morning after driving all night and desperately in need of sleep. Girl (very nice) at front desk checked me in immediately in a comfortable room so I could sleep. No nonsense about mid afternoon check-in times, which I greatly appreciated and commend Sheraton for that. Stay here, you won't be disappointed, staff is great!
February 8, 2013
Rated 5 out of 5 by KP61 All around great
My reservation was a bit last minute, as we were traveling kind of off the cuff. When we arrived, they upgraded us to a suite. The suite seemed a bit dated, but it was still very nice and extremely roomy. The location was perfect, as we could walk into town for food, beverages, and great shopping. I have to give exceptional kudos to all of the staff we interacted with -- they were courteous, friendly, always called me by name, and extremely helpful. I am a corporate trainer, so whatever you are doing to train your staff is exceptional and is working!
August 10, 2014
Rated 2 out of 5 by CJ82214 Dissapointing Hotel
We had reserved a room at a special rate to be on the Club level. Arrived at 2pm and was told the level is sold out. How is an entire floor sold out by mid afternoon on a Friday. TVs in the gym didn't work and satellite TV in room cut out all weekend. Food service around the hotel was very mixed. For the price we paid for the room, we would not return.
October 13, 2014
Rated 5 out of 5 by MilanStayJuly2014 Best Welcome Ever
I have traveled the world and stayed in hundreds of hotels and the staff welcome and service at this hotel was over the top, by far the best ever. Micah, the Guest Manager, personally reached out to us and made our stay by far the most special ever. Staff like Micah are why I am a Sheraton SPG member for life. The property is relatively new and the most convenient hotel to Portsmouth. The club is well staffed and the restaurant was very good. All the staff at this hotel should be cloned and used at other Sheraton properties. Thanks again.
August 14, 2014
Rated 4 out of 5 by Leslie603 Weekend Getaway
Arriving at the hotel we used the valet parking service, good attentive friendly service, worth the extra money. Very fast check in by efficient front desk staff. We stayed on the exclusive Club Level, regular type room, nothing special, TV remote worked sporadically, we had the complementry breakfast which was very good. We checked out the pool, we were disapointed, the pool was in a plain white room, the tables and chairs in the area were scattered around, not very inviting at all so we did not use the pool. All in all we had a relaxing stay and would return again.
February 18, 2013
Rated 5 out of 5 by unicycle65 Conference Stay
The hotel is conveniently located one block from access to the harbor and all that downtown Portsmouth has to offer. The staff was friendly, helpful and responsive. Considering that they held two weddings on the Saturday night prior to hosting 300 plus for a conference, all ran very smoothly and the food and beverage service was excellent.
The valet and parking staff was very friendly, courteous and prompt, even throughout a burst of many people trying to check out and depart at the same time. I highly recommend this hotel for your stay in Portsmouth.
July 16, 2014
Rated 2 out of 5 by Liberty1 Room 437
Room dated; carpet filthy
October 23, 2014
Rated 4 out of 5 by Maria0505 Comfy Room and Valet boys were gentlemen!
Very comfortable and nice room, BUT a bit crowded between 2nd bed by window and chair. Lots of room there - but not a lot of room to walk past chair when someone is sitting in it. Wasn't able to use add this stay to my SPG points, as I shared a room and we used my girlfriend's credit card. That was a disappointment. Wonderful Valet boys - every one of them - especially Brian!!!
October 6, 2014
Rated 5 out of 5 by Gsemperfitop Simply The Best In Portsmouth
From My arrival to my check out, The staff was outstanding. The valet , the skycaps all the way to the front desk staff and the Hotel manager went above an beyond my expectations .They should be rewarded accordingly with proper praise and recognition. I was so please I re booked again for a longer stay and joined your reward program .The staff and quality of the room and property are exceptional ....I don't have enough thank you s to go around ...Raymond Walz New York New York Thank you all at the Portsmouth Sheraton see you eagerly again every time we come here
January 7, 2014
Rated 1 out of 5 by MHPro Horrible experience due to staff and hotel management
I was staying at this hotel s part of a wedding block. I arrive at 2:25pm to check in for a 3:15pm shuttle bus FROM the hotel. I am informed that I can't check in because there are no rooms ready and that there checkin policy is 3pm (despite them checking in others early from the same wedding I was attending). Nowhere in my confirmation email does it state a 3pm check in and the person who took my reservation stated that it was a strict 3pm check in. Long and short of it is I miss the wedding ceramony all due to not being able to check in. When we finally get to our room the TV doesn't work and there is a welcome gift from a different wedding! When we go to the desk to tak about the inconvenience and broken TV the woman #same lady that checked me in) stated that she would talk to a manager about the issues and get back to me... Never heard from her! Then when we check out a new, and equally incompetent staff member informs my husband "My records indicate that we checked you in at 2:55pm - which is actually early..." This was the worst hotel experiene of my life and it was clear that this hotel was not organized and poorly managed.
July 16, 2012
Rated 5 out of 5 by luv2travel2 Great Hotel
I stayed here while traveling with my adult daughter and used this hotel as a base to explore the area. This Sheraton by far exceeded my expectations. I also had to find a notary and fed ex drop while there and the guest services went out of their way to track down in record time everything I needed. The staff could not have been nicer and more helpful. The hotel is beautifully appointed, located within walking distance of the harbor, restaurants, shops and everything to make your stay a wonderful one. I hope to stay here again and would highly recommend this
July 1, 2012
Rated 1 out of 5 by Unhappy17 Talk about a nightmare
My wife and I stay at the Sherton, Portsmouth, NH for our anniversary. We do this every year and I reserve the same room.
I was promised this room and even double checked to insure we were all set and when we arrived i was told the room was not available. I was irate.
They did offer to knock some money off but the money wasn't the issue. It was the room we awanted and I'm not happy with the way it was handle.
I did ask to reserve this for next year and was promised a confirmation before I left and no one ever got back to me. Lack of follow thru is amzing.
July 19, 2013
Rated 5 out of 5 by N5YUSA A Great Getaway
Portsmouth continues to have a Great Staff and its location is perfect for those little Getaways as well as conducting business.
October 18, 2014
Rated 4 out of 5 by Baskims Very Good Option In Portsmouth
This was my second stay at this hotel and was much better than the first. I may have had unrealistic expectations the first go around. The hotel is centrally located and is a short walk to everything. The lobby is quite nice as is the bar on the 2nd floor. The rooms are of average size, but all are clean having seemingly been newly renovated. I'd rate the club lounge as average- they have done the best they could with the limited space. The staff is also quite friendly. I'd recommend this hotel and will stay again when in the area.
Pros: Staff, Location, Common Areas, Harbor View
Cons: suites are privately owned so upgrade to one is very unlikely, pool/workout facilities were basement level and average, parking is a bit pricey.
January 6, 2014
Rated 4 out of 5 by birdy1 Great Wedding Night
My husband and I stayed one night for our 1st night together as husband & wife. We live locally, but wanted the night to be special. The room was very comfortable. We felt special by having access to the Club Lounge floor. We were gifted strawberries (chocolate covered) and champagne by the hotel - very nice. The view and shower were excellent.
October 6, 2014
Rated 3 out of 5 by EdandFamily Disappointing
Although arrived early, ~ noon, room was still not available until after 3 and the room we received had the AC equipment right outside, which for the 2 days we were there was being serviced so the workmen looked right in the room. Additionally, we had the breakfast program, but on check-in we never received the coupons. It was only upon leaving that I questioned it and was provided with the coupons which we then dashed to the restaurant before breakfast ended so we could at least recoup that expense. Additionally, upon check-in learned that the pool was closed for repairs, but we could walk a mile or so to a public pool if we so chose. Otherwise, a beautiful hotel and super location for access to all that Portsmouth has to offer.
July 17, 2013
Rated 3 out of 5 by crobertsca OK, but nothing to write home about
I stayed here with my family at the end of July for a couple of nights and found the hotel just OK for the price. While the location was great for walking into the old downtown core, and while the lobby area was nice, once we got to our floor and rooms we weren't too impressed. The hallways, room furniture, bathrooms and room carpeting are old and tired and need updating and replacing. This gave the hotel a run down appearance beyond the lobby area. The pool was also closed for repairs which was a disappointing surprise for our us and our children.
August 13, 2013