Rated 3 out of 5 by BusinessTraveler Unusable Internet
The internet speeds are so slow, made it impossible to work from hotel. Tried both wired and wireless. In addition, the configuration with work space right next to TV is not business traveler friendly
March 22, 2013
Rated 5 out of 5 by Bthai Recent Customer Service Experience at Sheraton San Jose
This was my first time writing a hotel about a stay, and I feel compelled to just paste the letter I sent to the manager. Staff should come here for training:
Dear Mr. Langley or Customer Service Representative,
I recently stayed at the Sheraton San Jose Hotel in Milpitas and have to say that the personnel and the customer service they delivered was beyond expectations. I travel a lot and spend about 2 months out of the year in hotels, and I've never written about the service delivered by hotel staff, so this is a first for me.
I was taken aback by the friendly, warm initial phone call to reserve my pick-up (I believe I spoke with Carol or Sharon). My ride to the hotel was entertaining and informative, as Ryan told me about things and sights to see in San Jose. He checked me in quickly and was also helpful when the printer jammed and greeted me and asked about my stay whenever we saw each other. The friendly and efficient service delivered by Kelly was also exemplary, as she set up a couple of taxi pick-ups for me on Sunday afternoon and then again for the following Monday. I didn't have to wait around, either -- just went about my business, checked later when I returned to the hotel, and everything was set up! The service staff at both the bistro and restaurant were also friendly and informative, but unfortunately, I forget their names.
My decision to stay at the Sheraton San Jose was purely price-based, but, based on my experience this weekend, your property will be my only consideration whenever I'm in San Jose again. Thank you for a wonderful experience and I hope the quality of the service and friendliness of the staff will always be there when I happen to be around!
Very gratefully yours,
January 24, 2013
Rated 3 out of 5 by Jmorales72 Average to low visit
No one acknowledge my status, no room upgrade nor any SPG benefits
Old room, leaking toilet, un functional thermometer and noisy AC
November 17, 2013
Rated 5 out of 5 by Dave45 Great staff & rooms
Our family always prefers to stay at Sheraton hotels but this is our favorite. Great staff, nice rooms and being close to our family - a great location.
May 27, 2013
Rated 5 out of 5 by George my home away from home
As always, I just spent 3 weeks at Sheraton San Jose in complete comfort, quietnessand privacy. Makes business travel much easier. Highly recommended.
May 17, 2013
Rated 5 out of 5 by Alex913 This hotel meets all expectations
- staff is professional, friendly, and courteous.
- hotel is clean. room is clean.
- everything works.
- towels are clean, white & soft.
June 5, 2013
Rated 5 out of 5 by edwarde Sharaton San Jose
The Sheraton San Jose is an excellent hote. The staff are super friendly and bend over bckwards to make your stay a great one.. 5 Stars.
September 18, 2012
Rated 5 out of 5 by Jetsetter1 Great hotel with excellent staff
The staff and their managers, Angelique & Sol, provided warm service that made me feel special!
October 31, 2012
Rated 5 out of 5 by neurosmart great pool
Great pool that's open in the winter. Perfect for laps and great surrounding ambience.
January 15, 2013
Rated 5 out of 5 by bal2 San Jose
The service at the hotel was as expected; however, this survey is a pain.
May 6, 2013
Rated 4 out of 5 by Jem912 will definitely come back when in the area
We stayed at Sheraton SanJose (in Milpitas) for 2 nights visiting families. The hotel is conviniently located 7 miles from Great Mall with abundant shopping and restaurants. Easy find off 101 on a quiet street. Must have a car to explore surrounding areas. Public trans is not so easily accessible. We were greeted with a warm smile, friendly and professional staff. They recognized our SPG Gold and gave us an upgrade to a suite, pool side veiw and a late check out -- made us feel valued. The suite has seperate bedroom and a living area, fridge, complimentary bottled water and microwave. The only thing missing is coffee/tea maker. You must pay for in-room WiFi but free in the lobby. Suite is clean, super comfortable, modern decor, spacious and the bed is heavenly comfortable. The common areas, hallways, lobby are well maintained with elegant decor. We will definitely come back whenever in town. Really impressed with the staff at this Hotel -- I was at the lobby waiting for someone and just observing how they handle each visitor -- they were friendly, courteous and kind. They made me smile . . . great Job !
June 11, 2014
Rated 4 out of 5 by wizard24 Excellent staff!
I regularly stay at this hotel when I am in San Jose for business. Having recently completed another stay there I wanted to take a moment to congratulate you on your excellent front desk staff. Regardless of the time of day, they are always professional, helpful and extremely pleasant. I would especially like to call out Kimberly at your front desk as she is truly exceptional. For a global business traveler like myself, these positive experiences leave a lasting impression and you should be very proud of the positive image these employees portray to your customers.
May 13, 2014
Rated 5 out of 5 by TimY2012 Excellent Club Floor and Service
We used our SPG points to stay on the Club Floor. We enjoyed the comfort of our room, as it was very nice and large. The view from our room was spectacular. This is our first time on the Club Floor, and we found that the Club Lounge is a very nice addition to the floor. We loved the 24-hour availability for drinks and relaxation. We enjoyed both the evening reception and morning continental breakfast immensely.
When we had a need, the staff answered our requests in a prompt, courteous, and professional manner. We are very pleased with the service we received.
We plan to stay on the Club Floor again when we stay at the Sheraton San Jose.
February 25, 2012
Rated 5 out of 5 by Christina333 A perfect stay!
Everything was perfect about my stay. The food was great, the staff is always friendly and very hospitable and the facility is gorgeous.
June 9, 2014
Rated 2 out of 5 by CJD51 The room had Gnats
I am a Starwood Preferred Guest member since 2009 & love staying at the Sheraton properties. This property is particularly beautiful and very friendly.Unfortunately there was gnats infestation in my room. I had to sleep w/ a sheet over my head to keep the bugs off of me. Our company had an event at the Hotel on 5/16 & I received outstanding customer service from Jan in catering. The bug situation was a disappointment. The hotel manager took off $100 from the cost of my room & told me the situation was being addressed.
May 19, 2014
Rated 5 out of 5 by Judy30 Staff Responsivness
Chris Dixon is an example of totally focused in customer service. I had a room at the Milpitas Sheraton on Wed and Thursday night but had to get a room at another Sheraton over an hour away. Unfortunately, I left my toiletry bag there and did not notice til Wed morning when I got up to go to work. I didnt have any of my essentials and Chris had a toothbrush, toothpaste, razor, deoderant, mouthwash, etc sent to my room. I asked if they could have it shuttled over for me and they did not have a shuttle. So Chris drove a the way over there after he got off work and it was back in my hotel by the time I got off work. Chis is definitely someone I would want working in my company. I couldn't believe he did that and I really appreciated it and tell everyone I know about this excellent experience I had.
May 22, 2014
Rated 5 out of 5 by Traveller16 Exceptional
I arrived late in the evening and departed early the next morning. In the eight hours I was at this hotel, the staff made me feel as at home than I felt during numerous stays at a St. Regis (which prides itself on such service) earlier this year. This is a nice Sheraton property with exceptionally good service.
June 2, 2014
Rated 3 out of 5 by kahului Away from it all
Don't stay here if you actually want to do something in San Jose.
Not only is it not *in* San Jose, it's not really convenient to most of the city. Unless you're going to one of the nearby offices to which the hotel will shuttle, you must have a car. And there are no nearby restaurants that I found. Pretty useless for most business travelers.
The only recognition of my status was the key holder. I received a room on one of the SPG floors, but you don't have to be elite to get that!
I usually stay at the Four Points, which is actually in downtown San Jose and walkable to many places, including the convention center. I suggest that people stay there, instead.
December 6, 2011
Rated 1 out of 5 by infested This hotel was infested with NATS
I don't recommend this hotel if you have a pet peve about flying insects. I especially was disappointed that they were also swarming in thr restaurant called "the bistro". Just looking at the name I assumed it was going to be nice but it was also infested with nats. Aother than the flying insect problem the property was beautiful the room was nice but again had to sleep wih blankets over my head to avaid the nats.
May 23, 2014
Rated 2 out of 5 by Punky Hotel need to improve internal communications
Every time when I stayed at this hotel, and indicated late check out at 4pm when I checked in, often time at check out date, even with the "Do Not Disturb" sign on the door, I still get house keeping coming knocking on my door. And upon calling the front desk, they either told me they have no indication that the system has late check out, or they told me they have no idea why house keeping was knocking. This totally ruins the guest's rest, and the mood of staying there when this kind of screw up keep happening.
January 22, 2013
Rated 4 out of 5 by Fanfoot Recommended though internet is inadequate
I'm quite fond of this hotel. Great location. Friendly front desk. Nice room layout. Comfortable bed. Free parking. Decent desk.
Only two negatives I think:
- The internet is unacceptably slow. You often find yourself waiting seconds for even the simplest site like Google to refresh. Ugh. And streaming video from Netflix or SlingPlayer is just out of the question.
- The room service is pretty bad, while simultaneously being very expensive. I mean the steak frites was an overcooked unseasoned thin steak and undercooked not crisp at all fries. For like $35. Seriously. Other dishes similar as far as I can tell.
September 11, 2012
Rated 3 out of 5 by Henry0712 Staff members... not so professional
I hosted a very important meeitng in San Jose and I recommend this hotel to them.
However, during the check out, there was an item(extra bed for single person stay?) was in the bill and it was found out by the customer. Then, when hotel staff removed the item, they had to give him two seperate bills which my customer has to give extra explanation to get it reimbursed.
I was also asked to put the receipt in the envelop by myself rather than she put it.
February 20, 2012
Rated 5 out of 5 by Alphaplus11 Excellent all around.
Stayed for 2 nights. Nice and friendly staff. Great area for local attractions. It is recommended if you are in the area and looking for a place to stay.
I booked King room, was looking for 2 queens room, I kindly asked if there was anything and staff was friendly to accommodate. Appreciate it.
May 20, 2014
Rated 4 out of 5 by kevin31 Excellent Hotel for Business Travelers Because of Service
I have been staying at the Sheraton San Jose Hotel every week for the past 5.5 months, and I am very happy with my stay. Mind you, this is a very simple Sheraton, but what the hotel lacks in location, high-end decor, they more than make up for it with their customer service. Everyone who works at the front desk, Chris, Jason, Tammie and others have made my stay enjoyable over the past few months. They are always there to take care of everything for you. Small examples, when I would check back into the hotel on Monday nights, any of my dry cleaning would already be placed in my new room.
The staff is tremendous and I would like to thank them all for their great service over the past few months.
March 12, 2013
Rated 1 out of 5 by Minab Worst hotel ever!!!!!!!!!!!!!!!!!!
Worst stay of my life. Will make it my goal to let everyone know how bad this stay was. Plan on twitting pics of the mold growth in my room and posting the video on twitter. Will leverage friends and athletes that I know have millions of followers to get the word out about how bad my SPG stay was at your hotel!!!!!!!!!
May 9, 2014
Rated 5 out of 5 by ANVF Great, as always
Sheraton once again delivered a great staying experience. I'd recommend the San Jose Sheraton for sure.
May 16, 2014
Rated 5 out of 5 by mbrad2 Helpful staff
The hotel itself was comfortable and convenient. Large room, with a very comfortable bed. Room service was fast, and the meal I chose was surprisingly good (chicken quesadilla).
But what really set this stay apart for me was the helpful, friendly staff. I was rattled upon my arrival at the airport to find that I didn't have my wallet; no way to pay for anything, although I did have ID. When I got to the hotel, the staff was gracious, attentive and supportive to help me get checked in anyway. They worked closely with me as I had a replacement card sent to me, and saw to my needs thru that process. I appreciated the personal touches of each staff member I dealt with. When I travel to San Jose, I'll stay here again.
April 6, 2013
Rated 2 out of 5 by Robert123 Not my favourite Starwood Experience
Not a great experience; went to my room, it was not a king, but two doubles, had to change rooms. Gold Member, didn't get an SPG floor; got an unsolicited wake up call at 6AM; took the SPG points for one of the two rooms I had; free internet for the other. The internet was horrible, wasn't even worth taking it, I gave up after trying to work for an hour. Told the front desk, there was no effort to credit my account with any SPG points, and in fact, they didn't even credit my account for the points on the room I didn't take the internet. I will not return to this hotel.
May 11, 2012
Rated 3 out of 5 by Itsjstus Seriously needs a consierge.
This hotel is used for corporate travel. There are industries surrounding the hotel. The shuttle is only available to take you to one of those industries or the airport. No one at the front desk knew anything about the area. There are other restaurants in the area but you have to walk in unsafe areas or take a very expensive taxi. (30.00 for a couple of miles). This is misrepresented in the hotel information online. It says that the shuttle is available for travel within 5 miles of the hotel. We could not get a straight answer about public transportation to and from San Francisco.
The fire alarm goes off when you shower and the staff didn't seem the least bit concerned. Leaves your ears ringing for a long time because it is so loud.
We were billed twice for the room as it had been prepaid and my card was charged again. I can get that fixed but it is annoying.
The restaurant is fair, pricy and boring. We were over charged for our meal on our credit card but have the recipt so again, I can get that fixed.The room service is good.
Don't stay here if you expect the staff to be helpful. I didn't have much choice as it was the conference hotel.
February 29, 2012
Rated 5 out of 5 by marc5 great pool
I was disappointed with the maid service and was left without shampoo, towels and toilet paper. I had to run downstairs at 12 at night as we had just returned to our room. our maid service wasn't good but it got worse and then it made us very upset as we love staying at Sheraton's all over the world.. We have never experienced such a lack of care on the part of the housekeeping service. I I hope when we don't ever have this annoying experience again as we visit San Jose a lot as i have 2 sons who attend college in the area and really love visiting California.
August 4, 2012