Rated 5 out of 5 by Vaca Relaxing Vaca
The staff and the hotel went beyond our expectations. The resort has a relaxing atmosphere. Excellent service from the front desk, pool staff and concierge. Loved the convient shuttle bus to downtown. We extended our stay two extra days.
27. Mai 2013
Rated 5 out of 5 by Julie55 We had a wonderful experience at this hotel
This hotel was great, the staff is very friendly especially the front desk. Everyone at guest services was so nice, especially Haythan and a young girl from Michigan (didn't get her name). The shuttle service is great, the food in the Cafe is good and the staff there is nice. The room is spacious and we had plenty of space to spread out with 4 people.
23. Mai 2013
Rated 5 out of 5 by travelin1 One of the best kept secrets on the island
The Sheraton is one of the best kept secrets for travel lodging on Key West. The price is very competitive, location great, and the amenities are incredible.
19. Mai 2013
Rated 5 out of 5 by Caroljo Everything and More
We had no idea what to expect since we are used to Starwood Resorts. This hotel came close to our resort experiences! Hotel staff was so helpful in planning activities and making arrangements for us. (Dinner reservations/recommendations, trolly tour, bicycle rentals, etc.) The free shuttle to downtown was a great convenience as well. Our room was completely comfortable, spacious and clean.
Yes, the location is away from the excitement of Duvall Street, but for us that meant peace and quiet with a great beach across the street. I would stay there again!
15. Mai 2013
Rated 5 out of 5 by NewlyWeds Absolutely Amazing!!
My husband and I were recently married on Smathers beach and stayed/had our reception at the Sheraton Suites KW. Everything was amazing! The hotel is gorgeous, the rooms are beautiful and the staff is welcoming and friendly. It's wonderful to stay at a hotel where the staff feels like close friends or family. Most staff members ever remembered our room number and names which floored us since there are so many guests coming and going. We highly recommend this hotel and cannot wait to stay again!
14. Mai 2013
Rated 5 out of 5 by erb2013 great staff and a comfortable stay
Staff were very helpful and accommodating. Nice hotel with a great pool.
9. Mai 2013
Rated 5 out of 5 by Lorrie Rooms and grounds excellent -Restaurant is adequate
The menu is limited, but convenient for room service light meal, breakfast, or snacks by the pool.
7. Mai 2013
Rated 5 out of 5 by MarciaO Great location, awesome service
We thoroughly enjoyed our stay. Had one "concern" and manager addressed it immediately. Will recommend this hotel and staff to family and friends.
5. Mai 2013
Rated 5 out of 5 by brad more than average key west hotel
Sheraton never disappoints. The room was perfect. Love the separate bedroom away from the living/couch area. Everything was clean and the staff was on point and helpful, especially at the pool and breakfast. I like the perk of the $5 hotel coupon!
2. Mai 2013
Rated 5 out of 5 by rickanddenise Will be Back!!!
Hotel & Staff were the Best in every way... We enjoyed our stay with out any problems or issues that we have had w/other Hotels. The Pool & Bar area was a good place to relax and enjoy some down time inbetween what the Island had to offer.
25. April 2013
Rated 5 out of 5 by trish27 great time, friendly staff
We met friends and family, and has a great time. The hotel staff were friendly and helpful and rooms were clean and I love the bathrooms.
23. April 2013
Rated 5 out of 5 by Sharon Surpassed my expectations!
I was worried this hotel might be a little bit "spring breakerish", but couldn't have been more wrong. It was actually very luxurious! Really comfy beds & bedding & big bathroom & shower - all granite & marble. Not only were the accommodations beautiful, but the staff was extremely courteous & kind, & quick to meet every need! We couldn't figure out how to turn on our TV's ( 2 flat screens) & they were knocking on our door 2 minutes after calling. Having concierge & shuttle service was great. Front desk was very friendly & professional. Pool, although not huge, is really beautiful (& big enough to swim some laps). I would stay there again & again!!!
21. April 2013
Rated 5 out of 5 by deej A great stay in Key West
Hotel is just beautiful and well located. The concierge was so helpful to my son and his wife in planning excursions. Add to that, Key West is a fun place to be. So enjoyable a stay. Thanks.
20. April 2013
Rated 5 out of 5 by Harrisgumby Very nice hotel
After reviewing several hotels at Key West, it looked like this one had the most positive comments, very few if any negative.
We made our choice based on this research and were not sorry. The accommodations, staff courtesy and location were excellent.
We would definitely return to this hotel.
20. April 2013
Rated 5 out of 5 by Grovite This hotel has great features!
All suite hotel with roomy refrigerator.
17. April 2013
Rated 5 out of 5 by Gigi The best in Florida
All the staff are very friendly and courteous from the front desk, to the staff cleaning the pool, service van drivers, and almost everybody you meet in the hallway. They greet us with warm smiles. The rooms are very nice, clean and spacious. Excellent place to stay and relax.
7. April 2013
Rated 5 out of 5 by HAPPYCAMPER21 LIKE A GRAND RESORT/OASIS
GREAT PLACE POOL EXCELENT HOT TUB GREAT LOCATION GOOD BEACH GOOD OVERALL GREAT
5. April 2013
Rated 5 out of 5 by CbusDad Couldn't have been better
We stayed here the week between Christmas and New Year's and had a fantastic time. It was my wife and I, our adult daughter, son and his fiance.
This trip was a Christmas gift to my family and took advantage of air and hotel points i'd been hoarding for awhile, so it was important to me. I read some of the negative reviews and was a little concerned so I wrote an email to the GM. Frankly I didn't think i'd get more than a form response. Instead I received a personal phone call and a promise to take care of us. And he delivered.
The staff was wonderful. Helpful. Courteous. Friendly. From the front desk, to housekeeping to staff to the folks around the pool. Can't say enough about the shuttle drivers. Friendly, helpful and always in good spirits.
The room was great. We made use of the pull out couch and the two beds in the bedroom (unfortunately I didn't have enough points for two suites) so we were a little snug but we really didn't spend much time in the room. It was clean, comfortable and suited our needs perfectly.
The bottom line is we all fell in love with Key West and the Sheraton helped facilitate a great, great trip. Understand that you're not in the middle of the action, but you are across the street from a nice beach (as Key West beaches go) and a close shuttle ride or an easy bike ride to all the action. We actually enjoyed the little bit of a break from the fun of Duval St. Some relaxing pool time to have a drink and read was a part of every day we were there.
I would recommend this location to anyone.
1. April 2013
Rated 5 out of 5 by Carl the experience at the hotel was marvelous
Great staff..well maintained rooms...a marvelous experience a 5 star stay
31. März 2013
Rated 5 out of 5 by Koch Great Service
This is one of the best SPG properties I have stayed.
The staff makes the hotel., Very friendly and helpful. I will come back.
26. März 2013
Rated 5 out of 5 by GoTarHeels Bonnie
We stayed at this wonderful Sheraton resort the 18th and 19th of March, 2013 in Key West. The facilities, the staff, the amenities and the location were top notch. We would definitely stay here again when in the Key West area of Florida. Thanks for a relaxing and memorable time.
25. März 2013
Rated 5 out of 5 by Barry1 Best hotel in Key West
Loved staying at the Sheraton in Key West. Everything was perfect.
24. März 2013
Rated 5 out of 5 by evelyn1st always a good stay
This is a great place to stay. food was excellent and service always a plus
23. März 2013
Rated 5 out of 5 by Beach80 Great vacation place
The hotel staff were great, location is great, right across from the beach, clean, very nice rooms
11. März 2013
Rated 5 out of 5 by Travelers98 Super Duper
We had a great time. Your staff is wonderful... Jonathan, Andrea, and the other female concierge. We really appreciated the extra security you provided during Spring break. The place was loaded with kids, but you navigated the time nicely. The guards were exceptionally nice. We also appreciated your upgrading to a bigger van as your hotel filled up. The female server at lunch was excellent.
8. März 2013
Rated 5 out of 5 by Grovite Excellent Hotel
Spacious and comfortable!
6. März 2013
Rated 5 out of 5 by Pita34 Great Place
A great place to relax and enjoy life, Every staff member was friendly and polite. We could of not asked for anything more. A return trip is a must.
1. März 2013
Rated 5 out of 5 by EB64 Great amenities and staff.
We had two wonderful days in Key West at the Sheraton Suites. The convenience of the shuttle, bikes, the beach and the wonderful suite makes this a very nice place to stay. I would recommend this hotel to friends. The only negative is the hotel restaurant which is average. The staff were all very friendly and helpful. We will be back.
25. Februar 2013
Rated 5 out of 5 by HDLousie Concierge and food
Great concierge services.
Food was underwhelming, unless you like to wait for the food and then eat cold French fries
25. Februar 2013
Rated 5 out of 5 by Anne27 Customer service
The hotel's location is perfect for us. We have stayed here before and both times have been very pleased with our visit.
24. Februar 2013