Rated 2 out of 5 by DebGuest HOT TUB NOT AVAILABLE DURING HUGE EVENT
The Sheraton Parsippany has been hosting our UAYA Deb event for several years. I have attended this event for the past four years. I wanted to be very honest with you and let you know that this year I was not as happy with the Sheraton Parsippany as I have in years past. There were two items that made this visit not meet my expectations.
1. JOINING ROOMS not available after being promised and waiting after check in.
2. HOT TUB: Very upset that the HOT TUB was not working. Upon arrival asked about the hot-tub and told yes we have one. After our 3 ½ hour drive from Maryland, we anticipated getting into the hot-tub before the event. When we arrived at the pool/hot tub area – the hot tub was closed because it just painted the day before, was not ready and would not be until Wednesday to allow time for the paint to dry. We were informed by Alex at the fitness center that the scheduling for the hot-tub was coordinated by the Hotel Engineering Dept and Fitness Center Mgmt. When we went to complain at the front desk we were told that the fitness center was not part of the hotel and the front desk associate apologized. The UAYA/CYM Debutante held its 50th anniversary this year with 750 attendees and sold out the hotel – WHY would anyone schedule a hot tub painting during the event for the hot-tub not to be ready? The attendees for this event travel 3-4 hours and enjoy upon arrival using the hot-tub. Our group travels from Virginia, Delaware and Maryland to attend this event.
I am a spg rewards member and was not pleased with this Sheraton visit and my expectations were not met,
March 6, 2014
Rated 5 out of 5 by Oleg2014 great facility
Great services, staff, room.
March 4, 2014
Rated 5 out of 5 by Vic54 Picturesque Hotel
What a great looking hotel. Shows outstanding with huge meeting and Ballrooms. Beautiful clean rooms make you feel as though you were at home.
Very courteous and professional staff.
March 3, 2014
Rated 4 out of 5 by 500NightsLifetime Mild irritation over last time
All well, and still better than my regular hotel, but few things to work on:
- Night before, I had requested hotel invoice on my departure... had to leave without it after waiting 5-10 minutes the next morning and no printable invoice.
- Club staff thought it was more important to clear out food table by 9am, rather than accommodating approximately 5 guests who arrived right at 9am.
February 27, 2014
Rated 5 out of 5 by RGutierrez Personalized Attention
I have been traveling for work in the north east this winter and I usually go out of my way to eat healthy when away from home. After ordering food in the restaurant I made a comment to the staff about having the food prepare with low salt, minutes later the chef actually came out and asked me how I would like my food prepared. I don’t remember this ever happening to me before. The staff at the Sheraton Parsippany certainly showed me a level of customer service basically non-existing in other area Hotels I have stayed.
Thank you for the extra attention,
February 9, 2014
Rated 5 out of 5 by JONJOHNSON The best of the best hotel
It was a wonderful experience staying at this hotel. The front desk staff especially VANESSA, was very helpful, very warm and very professional. I'll surely come back next time.
February 12, 2014
Rated 5 out of 5 by starregular007 Can't beat the staff
The hotel of course meets typical starwood expectations but the staff is what sets it apart. You can't ask for a more helpful, happy and welcoming group of people to make your stay away from home more enjoyable.
February 11, 2014
Rated 5 out of 5 by Burt1999 Great Staff
The folks that work there are always very friendly. The greet you with a smile and enthusiasm.
February 6, 2014