Rated 5 out of 5 by FeeFeeB Ladies Weekend trip-Perfect location
We were in town for a broadway play. This hotel is in the ideal location. We were walking distance to everything we wanted to see and do! The only use of public transportation was to and from the airport. The hotel took care of our ride back to the airport which was great. The rooms were nice. Despite being extremely busy, each guest was treated like they errrr the only guest. Great hotel!
August 26, 2013
Rated 5 out of 5 by RBakerElec Sent my mom here for her birthday,
Starwood associate here. I sent my parents here for my mom's birthday. I got lucky and found a hot rate on the weekend of her birthday. Long story short, my parents ranted and raved about the service here. My parents couldn't have been any happier. They loved the location and really appreciated all the extra's you threw at them just because. Thank you so much for exceeding my expectations.
November 19, 2012
Rated 3 out of 5 by endoahc great location...average hotel
The location was perfect for access to subways, taxis, theaters, museums and midtown restaurants. The hotel was certainly comfortable but nothing special. Room was renovated and was more than adequate but not what I would call luxurious. I thought the food was very OVERPRICED! Continental breakfast was $20/person + tax and tip added. Overall a good hotel if you can get it for a good price.
January 13, 2013
Rated 4 out of 5 by gracie123 room size
my only negative is the size of the standard room in NYC. in the past, we had an upgraded room and the size was fine for 3 of us. I didn't upgrade this time and was disappointed. when booking, the SPG rep didn't mention an upgrade, and I didn't remember to ask. maybe none were available; I don't know. a nicely decorated Christmas hotel. my husband's fav in NYC for Christmas.
December 15, 2013
Rated 2 out of 5 by Tex14 Need to Pay attention to small details
The best part of this hotel was its location. However, with all th money they are spending on beatifying it, they should pay attention to the small details. Our bathroom smelled like mold. The plastic curtain had not been replaced. Ice maker (in our floor and floor above) did not work. Management was made aware of this, yet it wasn't fixed. Parking should be validated. Too noise at night.
July 15, 2013
Rated 3 out of 5 by Traveler11 Front Desk Needs Improvement
When I checked out of the hotel. I asked the front desk clerk to email my room receipt to me. "Yes Sir. No problem." He never sent it. I even confirmed my email address with him while checking out.
Now I have to contact the hotel AGAIN to get them to do what they promised to do before.
Who has time for this???
And why doesn't SPG.COM allow you to see the bills from your previous stays?
March 4, 2013
Rated 5 out of 5 by escape76 Refreshed look adds to the Time Sq glamour!
Sometimes hotels focus too much on looks/amenities and forget about the people part of the business. I'm proud to say in addition to a makeover of the hotel, the staff at the Sheraton Times Square were terrific. From the bellman, to the VIP Manager, and the gentlemen working the club lounge - kudos all around. You guys were curteous, professional, and always willing to help.
December 11, 2013
Rated 5 out of 5 by StevePA Great Location, Rates and Staff
For the 5th year in a row, we spent a Holiday weekend in NY. This hotel is located close to Radio City, Rockerfeller Center, Times Square, 5th Ave shops and of course the subway. NO rows of tour buses unloading at this hotel...very nice !!
Room was clean. Easy checkin and checkout. Easy storage of bags before checkin and after checkout. High recommend it. We will be back. Happy Holidays.
December 15, 2011
Rated 5 out of 5 by JjJj25 Safe haven during Sandy
Great hotel and a great location, but must give extra credit to the excellent professionalism shown by the staff during Hurricane Sandy. The courteous, but understaffed workers were calm and collected and met our needs the best they could during a very trying time. Thank you, Sheraton, for helping us through the storm and the aftermath. The staff should be commended for an excellent job!
November 2, 2012
Rated 4 out of 5 by Roadie59 Good Stay in Mid Town
Stayed in mid town at teh Sheraton Times Square. It was a good deal and close to all of teh action. While the hotel is nice and updated, watch out for the extra charges such as the charge to use the gym and the charge to check your bags (4.00 per bag).
March 10, 2014
Rated 4 out of 5��by JLou13 Good Location
Great location! We walked to everywhere we wanted to go! We would definitely stay here again!
March 31, 2014
Rated 5 out of 5 by Blackberry Great location
Room and hotel met all of our needs except for two small items 1, Bath room does not have any hooks ( where does your robe go?)or towel rods. 2, My wife is diabetic, we took sodas out of the mini bar to keep her medications and special diet sodas cold...We got charged for the items we took out of the frig (front desk took the charge off our bill) thank you. Rooms need frigs for our use.
December 23, 2012
Rated 5 out of 5 by JR1976 Great value
I was looking for a last minute room as we attended a play. Found this property and was amazed at the price. Considering the location I expected the price to be double. Room was a little tight when we did room service but otherwise great.
Check you bill however. I got taken seven bucks for something I didn't use - might have been someone else hitting the mini-bar since it is not locked
January 19, 2013
Rated 4 out of 5 by JT42 Good location
Location is good for NYC tourism. You can walk to many restaurants. Noise levels in hallways at night can be loud. As a SPG member, I was supposed to get complimentary water in room daily but this only happened on day 1. I mentioned it at check out and nothing was done. Food in restaurant ok, but I would recommend going elsewhere as there are so many great choices in a 1-2 block radius.
January 22, 2013
Rated 5 out of 5 by Debby49 Fantastic Hotel & Location!!
This was not my first trip to NYC but was my first time staying at the Sheraton Times Square. This hotel was wonderful in every aspect. The location is perfect, as it is a short walk to Times Square, Rockefeller Center, Central Park, and the Theatre District. Not to mention great restaurants in the immediate vicinity. This will be my first choice hotel for all my future visits to NYC.
October 24, 2012
Rated 4 out of 5 by Sue64 Great location!
This location was easily accessible to the theater district and central park.
March 31, 2014
Rated 3 out of 5 by javelin Wasted Starpoints
At the SPG agent's suggestion, I used 29,000 Starpoints to get 2 rooms (14,500 ea) on the Preferred Guest floor. On arrival, we got one room but the hotel said no rooms with doubles were available on those floors and we were placed in a double room on another floor. We could have had this room for 12,000 points so we wasted 2,500 points.
Also, mattress was hard and pillows horrible.
December 6, 2011
Rated 2 out of 5 by NJGRL RUDE, RUDE, RUDE
too long to write here but had a situation where I was "let in" to the wrong room, then had to move and left an item behind in the previous room. The staff was not very willing to help me look for it and wanted to give me a key to go look for it myself. They treated me like I was a criminal. I am starwood GOLD and will re-think where I spend my money next year due to this experience
December 14, 2012
Rated 3 out of 5 by Kelly25 Too small and pricey
Room was very small. We had a corner room and you could barely walk between the beds and the dressers. There is no refrigerator except the minibar one that can fit nothing else in it. The breakfast in the lobby was ridiculously overpriced. For 2 adults and 1 child it came to $89! The scrambled eggs and fruit were fine but really!!! Location was nice to Time Square and it was clean.
February 4, 2013
Rated 4 out of 5 by cnidarian WNET, PBS in NYC, Ch 13
Alone, amongst a plethora of available television channels, Channel Thirteen returned only a frozen image of Bill Moyers. A visit by two hotel techs confirmed our suspicion that the incoming signal was blocked. They promised to have it rectified. That was early evening 25 June; a day later it was still blocked. When we left, noon 27th, it was still blocked. Who doing this, and why?
May 29, 2012
Rated 4 out of 5 by guidone A comfortable stay in a wounded New York
Though New York had just been struck by the Sandy hurricane, our stay in the Sheraton Times Square has been just about perfect.
The staff is friendly and extremely helpful and some little inconveniences with our room facilities were fixed in a very effective and timely way.
The position of the hotel is just great, close to Central Park, the subway, Times Square and the 5th avenue.
November 9, 2012
Rated 4 out of 5 by PlanningQueen64 Wonderful stay for my daughter's 15th birthday!
Had a wonderful stay on the club floor! Front desk staff was amazingly sweet and sent up chocolate coved strawberries and cookies (and champagne for the adults) to celebrate - a wonderful gesture.
March 18, 2014
Rated 4 out of 5 by Tiffany05 Nice stay
The room was clean and comfortable... the bed was great and nice linens!
March 31, 2014
Rated 5 out of 5 by PeterInCanada A great return
Once again the Sheraton Times Square has provided us with a great place to stay during our now annual visit to NYC. Perfectly located at Times Square and very conveniently located for access to the subway and many attractions and restaurants. This is not an inexpensive hotel but it is worth every penny that you pay. The staff are great. See you next year!
January 5, 2014
Rated 2 out of 5 by SusanVAB Dirty Towels/ Poor Customer Service Response
The front desk reservation desk was the longest line only two employees working. All the towels we received and requested all had a horrible smell. Person delivering was not friendly when we requested another set of towels but they also had a horrible smell. The guest services that we called also sighed and was unfriendly when we asked for towels.
Location was the only positive.
August 20, 2012
Rated 2 out of 5 by Furbie NYC Sheraton
Too much confusion at front desk ..changing room was virtually impossible . No safe boxes at front desk was a deal breaker.
March 26, 2014
Rated 5 out of 5 by williamjp Manhattan
My room on the 43rd floor seemed newly remodeled and very nice. Everything worked and was clean, the floor was quite quiet.
Breakfast in the restaurant was way too much money for the food provided. The chef did not even cook to order for that type of money. Otherwise the stay was perfect. Have stayed here several times before and keep returning, along with members of my staff.
August 31, 2012
Rated 3 out of 5 by beasleykate Would Not Stay Here Again
For the price paid per night, I was extremely displeased with the hotel amenities and customer service provided by this hotel. I have never had this poor of an experience with a hotel of this caliber. It took 3 calls down to room service (and an hour of my time) to get a menu brought to my room because one was not left in there. I also think it is a dis-service to customers to charge $10/day to utilize the fitness facility. Exercise in and of itself is already a barrier for many people so it is not in the best interest of your customers to create another barrier to exercise. I believe it is also the responsibility of the hotel staff to ensure ALL paying customers are having an enjoyable experience and to monitor for any situations that would cause an unpleasant experience. We had individuals on our hallway who were using recreational drugs (i.e. pot) and it smelled up the entire hallway. There was also a person 2 doors who thought it would be ok to loudly practice his/her trumpet playing. Overall, it was not an enjoyable experience (especially compared to other very nice hotels I have stayed at).
The only good experience we had was with one of the receptionists who upgraded our room to a king size bed and added "free" wifi to our stay.
April 1, 2014
Rated 5 out of 5 by adiGod Amazing Stay
Booked this from Priceline. Wanted 2 beds and called 2 days ahead to see if it was possible. Front Desk told me my reservation was limited, so nothing guaranteed. When we checked in, the lady was SUPER nice and amazing and started our trip out with a smile. She definitely deserves props. We got our 2 beds and stayed on the 37th floor. Great location, so close to times square.
May 27, 2013
Rated 3 out of 5 by kdFLA Comfortable, but not clean
My bathroom was very dirty, with mold/mildew on the walls of the shower and tub. There were visible places where coffee had splashed, for example, that were not cleaned the whole time I was there (and were there when I checked in). My bedcover had a brown stain on it, and when the light came through the shade on the window, one could see lots of splash marks (of who knows what). Everything else seemed clean, but when you see those kinds of things, you wonder.
The bed was very comfortable, and the Starbucks in-room coffee a great plus.
The meeting facilities were FREEZING. It was so uncomfortable to be in the meeting rooms, that I ended up choosing sessions in the Hilton just so I wouldn't be so cold (was there for a conference, which took place across the two hotels).
Service was outstanding - everywhere: concierges, front desk, janitorial staff, event/meeting rooms (replenishing water, candies, pens, etc.)
August 14, 2013