Rated 1 out of 5 by Runfromthishotel Worst Starwood experience
Rooms in dire need of updating. Would guess its been 25 years. Wireless useless in rooms and lobby area. Cleanliness of rooms horrible. A/C wont bring temp below 77. Outside of windows so dirty could hardly see across street
September 4, 2013
Rated 3 out of 5 by Meeting36 Expected More
Room was clean but needed some upkeep i.e. stains on wall, Room safe was back in hard to access corner of closet. No fridge in room. TV was very poor, picture frozen and lost signal several times. Furniture and bedding nice.
February 9, 2013
Rated 5 out of 5 by Inese2 Fitness Facility
When I travel the fitness facility is important to me. The Sheraton has an awesome facility.
The links cafe is a sweet place for coffe and
breakfast - the staff is very friendly. The B&B has a great selection of menu items.
August 10, 2013
Rated 2 out of 5 by JSlag Poor Sheraton Experience
I usually enjoy my experiences at the Starwood hotels, but this one in particular was than stellar. To start off the first few days, the hotel decided to put me on a green list and not clean my room for the first 3 days. I finally called, and they sent someone up. Then the next day they still didn't clean the room until I called. Then when they did clean the room, they never left enough towels for me and my roommate.
The room was also very hot. I called engineering twice to see if they could fix the A/C, but they said there was not a problem. I had the A/C set to the lowest setting, 65, and it would never get below 74. This was acceptable to the hotel staff, but not to me, and my opinion did not matter.
When I called to the front desk, there were extremely long hold times, and when I went to the front desk, the line was very long. They were definitely understaffed and therefore underservicing all of the guests.
I would not recommend this hotel for anyone staying in Toronto. There are several other very nice hotels within walking distance that I would try first.
July 16, 2012
Rated 5 out of 5 by Backbeat Great staff,
If I could give it a six stars for customer service on the survey I would.
July 14, 2014
Rated 5 out of 5 by yolanda SPG Member
Excellent check in and front desk service. Great room, met our needs with adjoining rooms. A fridge in each room would have been a great item to have for us.
Amazing breakfast buffet as it always has been. Super omelettes.
August 20, 2012
Rated 5 out of 5 by Consultant33 Excellent location and amenities
People at reception, at the launge on the 43rd floor, at restaurants are all very nice and helpful. When you add the great location and awesome heated pool and other amenitoes, this hotel is a anbolute pleasure to stay at.
November 12, 2012
Rated 4 out of 5 by seangr Good stay. Tub didn't drain in 1523
Overall I enjoyed my stay. One pet peeve is a tub that doesn't drain when I take a shower. I hate standing in grey water. I find this happens in older hotels. I do recommend checking the plumbing to see if it can be fixed.
February 15, 2013
Rated 4 out of 5 by Grandam This hotel staff was excellent
I have recommended this hotel to family and friends. The hotel staff was excellent; they went out of their way to make me comfortable.
When I had questions, they answered honestly and was ready to help in anyway possible.
September 14, 2013
Rated 2 out of 5 by Paul Customer services
As the event organiser, I found it very difficult to work with the staff. THe extension we were given to reach someone for assistance (4500) never worked. No one answered when we called. the PSAV services were very poor.
April 22, 2013
Rated 4 out of 5 Staff
Friendly, accommodating, knowlegeable staff. Get to recognize and know customers. Front desk staff particularly welcoming. Club lounge staff like Blesilda, Augustine very helpful. Good hotel all around. Great location.
April 13, 2012
Rated 5 out of 5 by Bridesmaid3 Stayed here as a bridesmaid for a wedding
We had the Presidential Suite on Friday and then I had my own room Saturday. Awesome experience - the room was beautiful and the view was amazing. The staff was super friendly and we had an awesome time!
Thank you :)
January 2, 2013
Rated 5 out of 5 by ZachBelle Love the Sheraton
I am from Toronto but I love going to the Sheraton Downtown for a treat. My one and only complaint is the TV reception. Seems like every time a plane takes off at Porter the reception goes down. I will still go back.
October 18, 2013
Rated 3 out of 5 by nick5656 Discount in Restaurant??? SPG member
Great location. Rooms need upgrading--especially noisy heating system. Restaurant personnel not briefed on restaurant discount program for SPG members ---had to explain to server...but granted to me upon explanation.
December 25, 2012
Rated 5 out of 5 by Jersey25 Great hotel
We have been to Toronto five times and this is by far the best hotel we have stayed in. Staff are very professional and the hotel is placed in a great location for a visit to the city. We certainly intend to return.
September 16, 2013
Rated 1 out of 5 by lovewestin Dirty
Room is very dirty. The carpet is stained, worn and disgusting. Too many tourists rushed in and out. Noisy.... location is good, in downtown. Might be ok for rourists but definitely not good for business travellers.
September 1, 2013
Rated 5 out of 5 by hohoho Service
We felt welcome from the start of our stay. The info booth was great in helping us to the theatre. We forgot our toothpaste and you sent some up real quick along with a couple of toothbrushes. Very much appreciated.
October 7, 2012
Rated 1 out of 5 by amre Not to the par
For the price and the name, the quality of the hotel room and service was poor. Dirty room and appliances (for e.g. Hair dryer).
God hotel, but the management needs to take more care of the details, lie cleanliness.
November 9, 2012
Rated 3 out of 5 by Madonnawanna Suite
Stayed 6 nights. Suite was too dark, with a/c uncontrollable(wanted 70F- got 74.5). During the day, suite was too dark & had to turn on ALL lights just to make the living room area bright. MakeUp area in bedroom has no plug in nor chair to sit & apply. Suite during the 6 nights was vacuumed only 1 time & sheets changed once. I do know of this fact, as I am a wife of a spouse that does business during the day & I stayed in the hotel due to bad winter weather. DO NOT LIKE menus posted on tv, as I had to watch many times before deciding & rewatching the 'Anytime dining'. And then making my call. Your cleaning staff wonderful & always smiling. That was a joy. Morning checkout around 7ish, should have more than 2 people. It was a long wait just to hand over a comment card!!!! And no hotel bar! The pub connected is too small & your lobby is wasted space. Open up a BAR. Especially for groups. Your restaurant should include full meals & not just hamburger, chicken fingers etc. How about pasta? A full service restaurant. Again due to weather, we stayed in.Don't want fried items.
March 21, 2013
Rated 4 out of 5 by Swoop great location
The only issue we experienced was the number of elevators out of service. I dont know how many times I experienced long lineups at the elevator with 2 elevators being out of service.That was my only bad experience.
June 7, 2013
Rated 2 out of 5 by Sheraton101 Disappointed
While I normally enjoy SPG stays, I continue to be disappointed by the Sheraton Centre. The front desk staff was not welcoming, failed to tell us that we needed to check out and check back into our room (we had a split reservation), failed to explain that I would not get green choice even though I had asked for it, and was not easy to work with. I also did not like that I had to re-sign up for the SPG program, and did not appreciate that I could not do this at the front desk. The concierge desk closed at 8:00 p.m., which I thought was early for a downtown hotel. I also had trouble catching cabs through the doormen, despite there being 8 doormen available (but 6 socializing), and taxis were turning away because they doormen did not signal that they were required. The BNB restaurant seemed understaffed, as simple breakfast orders took a long time, and getting the attention of staff took 5 minutes. The conference organization was adequate. While SPG hotels used to be my stay of choice in the past, stays at the Sheraton Centre have reduced my eagerness to stay at SPG hotels.
August 26, 2013
Rated 5 out of 5 by Golfer12 Club Lounge
Blesilda at the front desk is a very welcoming addition to the Club Lounge. She has always greeted both me and my wife by name and asked about our town. We enjoy our visits with her each time we stay at the hotel.
April 1, 2013
Rated 3 out of 5 by Peter15 Check-in process
was too slow; was 10th in line and it took 35 minutes to get to check-in; staff reaction was "it is busy"; not when only 10 people ahead of me.
This happens regularly when I stay here. Considering changing hotels.
August 12, 2012
Rated 3 out of 5 by trish72 smell in lobby
We stayed Dec. 8 till Dec. 9. The lobby smelt of backed up sewage. Hotel valet parking was
too expencive so the only option was to use city run parking which was across the street. Over all the experience was o.k.
December 17, 2012
Rated 3 out of 5 by dozer2015 dave hewitt
A/C not adjustable
No free internet in Room
TV slow to respond
Good shower .
July 9, 2014
Rated 1 out of 5 by jasonator79 Not a good experience
Staff seemed annoyed to have to be assisting us. Valet parking was a total waste of money. $45 to wait outside for 20 minutes (after calling earlier as per their instructions) since they didn't have our car ready.
February 6, 2012
Rated 4 out of 5 by Bel53 Value for Money
Great location, well-appointed room. Bed was super comfy. Staff service was good. Downside: check-in took too long, 1 coffee cup not clean (had lipstick smudge), rowdy party 2 doors down woke me up at 2AM.
March 17, 2014
Rated 4 out of 5 by Gwick Poor rooms
My room was the smallest hotel room I have stayed in over the last 20 years the toilet in the bath was in front of the sink in the bathroom. Really bad room should be made into a closet.
May 8, 2014
Rated 4 out of 5 by Mario999 Great Location and service
The hotel is well located across from City Hall and near great shopping and restaurants. It is also part of the underground city walkways, that makes it great to get almost anywhere without stepping in the cold.
November 14, 2013
Rated 5 out of 5 by OACCAC This hotel has excellent service and great rooms!
The staff at the downtown Toronto location are excellent, particularly the front desk staff - they do all they can to accomodate everything you require, and always with a friendly smile.
May 4, 2014