Rated 2 out of 5 by birthdaygirl mrs. R
Service is declining
No glasses only plastic.
Needs new towels
Don't respect SPG membership at this particular hotel.
Don't get up-grades there
January 26, 2013
Rated 5 out of 5 by Moose Very nice environment
Very enjoyable, the staff were especially courteous and friendly. Room was great and very clean. I will recommend this hotel to all my friends. I will be back!
January 22, 2013
Rated 4 out of 5 by lover4life Top class Service
This hotel has it's guests personal safety as a top priority. I was most pleased at the service I received in dealing with an incident. Excellence at it's best
November 28, 2012
Rated 4 out of 5 by Jennalynn Nice, central location
Nice hotel, good amenities. Neat indoor outdoor pool! The only bad part was that I left a shirt there (a nice one) and they couldn't find it when I called. :(
December 20, 2012
Rated 4 out of 5 by FBCA non competent staff
Guest services employees are too young and know nothing at all about Toronto.
Sweet Sleeper matress are really bad. Didn't sleep all night. Matress too soft.
January 21, 2013
Rated 5 out of 5 by Paddler Terrific Stay
We really enjoyed our stay. We were able to check in early and thye room was very well equiped. Very clean and comfortable. We would definately stay again !!
August 20, 2012
Rated 5 out of 5 by Yianni The staff cater to you
I thoroughly enjoyed my first stay at the Sheraton in years. The staff were excellent and they ensured to cater to my needs. I look forward to my next stay.
March 21, 2013
Rated 3 out of 5 by Chloeelsierose Lounge
It was very disappointing. Hors d'oeuvres quality and quantity diminished as did breakfast options, particularly on the weekend from my previous experience.
October 16, 2012
Rated 4 out of 5 by BigGuy222 home away from home
Always a great stay for business. Room service was quick and delicious. Wireless connection in the room and the HD channels on the TV were my only concerns.
October 30, 2012
Rated 4 out of 5 by James6445 Watch your bill
Got charged for three phone calls that were made after I left one call took care of the problem and the hotel reversed the charges but keep a close eye
August 17, 2013
Rated 5 out of 5 by tor328 outstanding hotel
terrific location with great views of the city
connection to PATH system is great for use during inclement weather
close to major entertainment attractions
September 8, 2012
Rated 5 out of 5 by DT68 great stay
First time staying at this hotel for business meetings in To.
STaff were very professional and friendly. Rooms very nice, and enjoyed the resto and lounge.
August 17, 2012
Rated 4 out of 5 by Neuron No free Internet
Extortionate room wifi charges are absurd in this day and age!!! Service I lobby very poor.
Everyone gives free Internet these days. You shout be ashamed.
November 13, 2012
Rated 4 out of 5 by Tamalla Great stay for a conference
This was my second time to this establishment this year and the accomodations for conferences are amazing.
November 23, 2013
Rated 4 out of 5 by Bedford Toronto Downtown
Have stayed at this hotel many times in years past - this was first return in two years. At one time it was like a second home to me. Miss the "Long Bar".
October 22, 2012
Rated 5 out of 5 by KMMH Luxurious hotel in an excellent location
This is a beautiful hotel steps away from the Eaton Centre and all the attractions of downtown Toronto.
November 23, 2013
Rated 1 out of 5 by 5275NYC Poor cleanliness/service, Construction Noise.
Arrived to hotel after travelling over 10 hours, there was only one desk agent, check-in time took a very long time for our group and other guests in line. Upon check-in, room had crumbs on floor on both sides of bed, tub had hair. On second day pillow case had blood on it, toilet was not cleaned, hair was left in sink. On third day of stay, we were woken up at 7:00 am by jackhammer noise on floors above us. Expressed frustrations with Front Desk Manager, was offered free breakfast and offered to move rooms. Was told to have bags packed and bellman would move. We organized everything together and made sure there weren't any loose items, upon return to the hotel we were notified the bellman didn't want to move our items. We ended up moving items ourselves. The remainder of the stay was comfortable.
I am a hotel manager for a competitor in New York City. I understand stuff happens, and individually, I can overlook each of these issues. Given that these were all issues that occurred in the same stay and also given the general demeanor of the staff lacked empathy, I have to rate this hotel experience one of the worst I have experienced.
July 18, 2013
Rated 3 out of 5 by Pemisan Lost my reservation
When I arrived, staff could not find my reservation due to phone lines and Internet lines being out of service. It took an hour to finally check me in.
February 28, 2013
Rated 4 out of 5 by RLT1 Long wait times
Check in was long with line ups
Valet to retrieve the car was exceptionally long. They indicated 20mins but it actually took 1hr which is unacceptable.
December 3, 2012
Rated 2 out of 5 by JLambe Terrible Service
This hotel has terrible service and has serious issues even answering BASIC questions for guests. How can you get no answer for room service at 9pm???
March 27, 2013
Rated 3 out of 5 by disappointedGold Fitness Center and Pool - not so much
Temporary fitness center is cramped, crowded. Pool shut for renovations. Takes a long time to make Gold level, and then there is almost no difference.
December 1, 2011
Rated 5 out of 5 by deto First time using SPG points
We use this hotel whenever we stay in Toronto. It is conveniently located and we have never been dissapointed.
I was apprehensive at first as I was using my points for the first time (it was combination of points and cash). I was not sure how hotels look at the people "freeloading" with points.
I should not have been - within 1 minute of reaching the front desk, we were checked in early, upgraded to a 2 room suite (for more space) as we had a 3 year old son with us, our bed preference was changed as my wife decided at the last minute that she wants King instead of two beds and even offered late checkout as we were visiting new Toronto Aquarium in the morning.
Basically, amazing service, hotel with great location, great price, amazing staff... What else could one need? This hotel has been around for a while now and rooms show some age in the wall corners and bathrooms, but everything was perfectly clean, furniture and plumbing was all new...
Hotel is on the Path (underground pathways that connect all major buildings, shopping centres and attractions so that in the hot summer day or freezing winter day you never need to go outside to do anything).
Thank you! Great job!
November 14, 2013
Rated 3 out of 5 by Fittravelgirl Average
The hotel has become very average for an above average price.
December 16, 2013
Rated 2 out of 5 by seanatkgh This hotel fell way short of my expectations
I stayed at this hotel for 5 nights. The bed was not comfortable and the walls seemed to be paper thin as I could clearly hear the conversations in the room next to mine. The cable TV was constantly going "scrambled" which made it hard to relax while watching TV. The hotel offers a $5 coupon for each night I did not receive any Housekeeping services. I received 1 coupon for 4 nights of not using Housekeeping. On thursday night, the room rate went up considerable but the hotel allowed a party on the second floor to play music so loud that it vibrated through my room and I was on the fourth floor! Complaints to the front desk staff did nothing to resolve the issue until close to 11:00 PM when it did finally stop. On my final day, after paying for valet parking for the entire time of my stay, and not using it, it took the valet staff over an hour to deliver my car while I waited for it out front.
One final note is that I find it ridiculous that a hotel chain, like the Sheraton, would charge extra for the use of internet in the room. Lesser quality hotels offer this as a free service and rightly so.
I think the Sheraton could do much more to make their guests feel more comfortable and relaxed while travelling.
December 10, 2013
Rated 5 out of 5 by TopStarGuest Excellent Service at the Club Lounge
The staff is friendly, courteous and always at service.
From the Lobby to the Club Level - this property consistently excels at customer experience.
March 28, 2013
Rated 5 out of 5 by Brad Lounge
The saff @ thre lounge on the 43rd floor are outstanding, they personalize my visit and certainly cater to my needs as a Business Traveller.
February 22, 2013
Rated 4 out of 5 by xboxbigbeard Club lounge
The food in the club lounge is good. They have a fixed menu and a few suprises some day. evening snacks is good especially the meat balls on monday.
June 7, 2012
Rated 4 out of 5 by Bob6397 It was COLD!
Our room was very cold (hey, it's Canada! October!! Where's the heat?) Explanation: A/C was still on. Please wait, heat will be on in a few days...
October 20, 2012
Rated 2 out of 5 by Disappointed101 Toronto city of tourism and conventions?
Upon arrival off the very busy streets of toronto we were greated with honking valet drivers and no place to even stop to get our bagagage. After we reached the entrance, no bell hop/no trolley was offered for our luggage. We were two of hundreds attending very expensive staff party.The line to check in was forever long, reservations that were confirmed were reversed for some attendants without one blink or consideration. It was a put up or move on situation for some attendants. The staff was orgainzed confusion; with nothing more then a voicemail to call for answers. For a hotel that holds conventions and large scale parties; I was beside myself at the lack of management available, and the big city attitude to accompany the front line workers. When I went to the bar for a drink i also ordered a soup and there was a fly in my soup, they refunded the soup, but the damage was already done.There were homeless people approaching some attendants at the party on hotel property, one man almost snatching a ladies clutch purse.......not safe! The room was descent in size and clean,and the bed comfortable..... I will give them that. Keep looking!
December 7, 2011
Rated 5 out of 5 by LOFTsteve Great Experience
Stayed for 2 nights on a business trip, great service and location, excellent workout facilities. Bed was comfortable and room well accommodated.
September 24, 2012