Rated 2 out of 5 by Paul Customer services
As the event organiser, I found it very difficult to work with the staff. THe extension we were given to reach someone for assistance (4500) never worked. No one answered when we called. the PSAV services were very poor.
April 22, 2013
Rated 4 out of 5 Staff
Friendly, accommodating, knowlegeable staff. Get to recognize and know customers. Front desk staff particularly welcoming. Club lounge staff like Blesilda, Augustine very helpful. Good hotel all around. Great location.
April 13, 2012
Rated 5 out of 5 by fred18 Good welcoming for platinum members
Fine staying , nice welcoming, staff very efficient. Rooms a little bit aged, but comfortable
May 29, 2014
Rated 4 out of 5 by None100 Added charges
Nice facility, but 17% added to quoted room pricing is unacceptable! How about using full prices like the airlines -- no hidden charges?!
May 13, 2014
Rated 5 out of 5 by Bridesmaid3 Stayed here as a bridesmaid for a wedding
We had the Presidential Suite on Friday and then I had my own room Saturday. Awesome experience - the room was beautiful and the view was amazing. The staff was super friendly and we had an awesome time!
Thank you :)
January 2, 2013
Rated 5 out of 5 by ZachBelle Love the Sheraton
I am from Toronto but I love going to the Sheraton Downtown for a treat. My one and only complaint is the TV reception. Seems like every time a plane takes off at Porter the reception goes down. I will still go back.
October 18, 2013
Rated 5 out of 5 by bmhost Absolutely Fabulous!
My stay at the Sheraton could not have been better! The staff is attentive, caring and friendly! I would highly recommend staying here to anyone who travels to Toronto for business or pleasure!
March 25, 2014
Rated 2 out of 5 by Aussie63 Disappointing
Hotel rooms desperately need a refresh. Hallways are too dark. The room keys didn't always work. Extra blankets and pillows never arrived.
May 12, 2014
Rated 3 out of 5 by nick5656 Discount in Restaurant??? SPG member
Great location. Rooms need upgrading--especially noisy heating system. Restaurant personnel not briefed on restaurant discount program for SPG members ---had to explain to server...but granted to me upon explanation.
December 25, 2012
Rated 3 out of 5 by LSD19 Good hotel but Noisy
Great for everything except the noise between floors.
June 7, 2014
Rated 5 out of 5 by Jersey25 Great hotel
We have been to Toronto five times and this is by far the best hotel we have stayed in. Staff are very professional and the hotel is placed in a great location for a visit to the city. We certainly intend to return.
September 16, 2013
Rated 1 out of 5 by lovewestin Dirty
Room is very dirty. The carpet is stained, worn and disgusting. Too many tourists rushed in and out. Noisy.... location is good, in downtown. Might be ok for rourists but definitely not good for business travellers.
September 1, 2013
Rated 5 out of 5 by aeronca654978 This hotel provided a nice relaxing stay
This hotel provided a nice relaxing stay for a traveler in need of some rest and relaxation
May 29, 2014
Rated 5 out of 5 by hohoho Service
We felt welcome from the start of our stay. The info booth was great in helping us to the theatre. We forgot our toothpaste and you sent some up real quick along with a couple of toothbrushes. Very much appreciated.
October 7, 2012
Rated 1 out of 5 by amre Not to the par
For the price and the name, the quality of the hotel room and service was poor. Dirty room and appliances (for e.g. Hair dryer).
God hotel, but the management needs to take more care of the details, lie cleanliness.
November 9, 2012
Rated 3 out of 5 by Madonnawanna Suite
Stayed 6 nights. Suite was too dark, with a/c uncontrollable(wanted 70F- got 74.5). During the day, suite was too dark & had to turn on ALL lights just to make the living room area bright. MakeUp area in bedroom has no plug in nor chair to sit & apply. Suite during the 6 nights was vacuumed only 1 time & sheets changed once. I do know of this fact, as I am a wife of a spouse that does business during the day & I stayed in the hotel due to bad winter weather. DO NOT LIKE menus posted on tv, as I had to watch many times before deciding & rewatching the 'Anytime dining'. And then making my call. Your cleaning staff wonderful & always smiling. That was a joy. Morning checkout around 7ish, should have more than 2 people. It was a long wait just to hand over a comment card!!!! And no hotel bar! The pub connected is too small & your lobby is wasted space. Open up a BAR. Especially for groups. Your restaurant should include full meals & not just hamburger, chicken fingers etc. How about pasta? A full service restaurant. Again due to weather, we stayed in.Don't want fried items.
March 21, 2013
Rated 4 out of 5 by Swoop great location
The only issue we experienced was the number of elevators out of service. I dont know how many times I experienced long lineups at the elevator with 2 elevators being out of service.That was my only bad experience.
June 7, 2013
Rated 2 out of 5 by Sheraton101 Disappointed
While I normally enjoy SPG stays, I continue to be disappointed by the Sheraton Centre. The front desk staff was not welcoming, failed to tell us that we needed to check out and check back into our room (we had a split reservation), failed to explain that I would not get green choice even though I had asked for it, and was not easy to work with. I also did not like that I had to re-sign up for the SPG program, and did not appreciate that I could not do this at the front desk. The concierge desk closed at 8:00 p.m., which I thought was early for a downtown hotel. I also had trouble catching cabs through the doormen, despite there being 8 doormen available (but 6 socializing), and taxis were turning away because they doormen did not signal that they were required. The BNB restaurant seemed understaffed, as simple breakfast orders took a long time, and getting the attention of staff took 5 minutes. The conference organization was adequate. While SPG hotels used to be my stay of choice in the past, stays at the Sheraton Centre have reduced my eagerness to stay at SPG hotels.
August 26, 2013
Rated 5 out of 5 by Golfer12 Club Lounge
Blesilda at the front desk is a very welcoming addition to the Club Lounge. She has always greeted both me and my wife by name and asked about our town. We enjoy our visits with her each time we stay at the hotel.
April 1, 2013
Rated 3 out of 5 by Peter15 Check-in process
was too slow; was 10th in line and it took 35 minutes to get to check-in; staff reaction was "it is busy"; not when only 10 people ahead of me.
This happens regularly when I stay here. Considering changing hotels.
August 12, 2012
Rated 3 out of 5 by trish72 smell in lobby
We stayed Dec. 8 till Dec. 9. The lobby smelt of backed up sewage. Hotel valet parking was
too expencive so the only option was to use city run parking which was across the street. Over all the experience was o.k.
December 17, 2012
Rated 1 out of 5 by jasonator79 Not a good experience
Staff seemed annoyed to have to be assisting us. Valet parking was a total waste of money. $45 to wait outside for 20 minutes (after calling earlier as per their instructions) since they didn't have our car ready.
February 6, 2012
Rated 4 out of 5 by Mario999 Great Location and service
The hotel is well located across from City Hall and near great shopping and restaurants. It is also part of the underground city walkways, that makes it great to get almost anywhere without stepping in the cold.
November 14, 2013
Rated 3 out of 5 by Danka Old fashioned
Great Check in
Lousy check out- person was a bit on the rude side
No warm water in sink
Food Quality very average
Good Breakfast though.
May 9, 2014
Rated 5 out of 5 by miker1m Stay
My stay at the Sheraton was great the house keepers sre excellent and a very worth while group to have on Board.
The proffesionalism of the staff from the front desk were very outstanding.
will come back again.
November 4, 2013
Rated 5 out of 5 by Dimur Never disappoints
This is one of our favourite Toronto hotels for proximity to shopping, restaurants, theatre and attractions. It was especially enjoyable to experience the beautifully decorated lobby during the holiday season.
December 4, 2013
Rated 1 out of 5 by Peter0077 Rooms are horrible
I stayed in a two room suite and it was disgusting. The sofa is so old and stained you are scared to sit in it. The carpet is coming up throughout the suite. Truly one of the worst hotels I have ever stayed in.
August 29, 2013
Rated 5 out of 5 by GeordieL Downtown Star
I stayed here 12 years ago and again this past December. The hotel and staff were as friendly and efficient as ever. It is well located on the PATH and meets all my needs. Views are great from the upper floors.
April 10, 2013
Rated 1 out of 5 by dastanfo Expensive and not worth it
$48 for valet parking to start is unreal. And to top it off they expected (demanded) a tip.
The room was small, extremely noisy, and it was nice to get a 9AM wakeup on a Sunday morning from the cleaning staff.
January 7, 2013
Rated 4 out of 5 by jonathan1 Club lounge staff
I travel every week to the Sheraton Centre hotel and Blesilda on the club level has been wonderful. She has made my stays a very welcoming experience. I encouraged those who stay to visit her at the club level.
May 1, 2012