Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • États-Unis
  • Carte

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Rated 3.7 out of 5 by 2213 reviewers.
Rated 5 out of 5 by Staff, location, room - this property has it all Everything about this property is great - staff (Jade is on top of things, helpful, and remembers your name/room number), location (E line subway in front of hotel), room (received an upgrade). Sadly, the hotel does not participate in "Make a green choice" - here for 7 nights (still here). My rate included free wifi and access to fitness center. April 16, 2013
Rated 4 out of 5 by Great location Hotel was very good for location, room/bed, and hospitality room for SPG members. Manager Anna was very friendly when we checked in and treated us to a free bottle of wine, signature spring water and couple of apples that were sent to our room the first night. We ate at local spots so cannot comment on the restaurants. Overall great experience. September 18, 2013
Rated 4 out of 5 by Great location Very small room that was nicely decorated. The thermostat is controlled by movement, when you are in bed sleeping, the room temperature can get very uncomfortable. The morning water pressure and temperature were unacceptable. I couldn't wash my hair. The water was tepid to cold. I really liked the location of the hotel and the customer service. May 3, 2013
Rated 5 out of 5 by Great location, wonderful amenities My family has stayed at this hotel several times. The breakfast buffet at the club level was perfect for us. It had great fruit and healthy food selections and the attendants were very friendly and efficient. The fitness facility was first class. Among the best! Our check-ins have always been handled quickly and without problem. We shall return July 24, 2012
Rated 3 out of 5 by Well located hotel, poor spg recognition This hotel is ideally situated in midtown manhattan. The rooms are very comfortable, but the toilets are quite small and not so easy to use. My spg gold status has not been recognized properly, and I could choose my free gift only upon request. Check-out formalities were long, the agent had issues in finding my e-mail address in my spg account. December 2, 2012
Rated 3 out of 5 by Some surprises The lobby was unusually crowded daily. Took over 20 minutes to get an elevator to our room on check in day. Were given wrong times for the club room breakfast at check in. Club level was usually crowded and no seats were available. Location is exceptional but all the other issues make it less than desirable. We will be going back to the Westin. December 10, 2012
Rated 2 out of 5 by Tired Hotel for Tourists If location was everything, this would be a good place to stay. Otherwise its a tired hotel. The TV didn't work and the minute button on the alarm clock did not function. June 4, 2014
Rated 1 out of 5 by Of all the SPG hotels I have stayed at, this is the worst. My entire experience with this hotel was a complete and utter debacle. Starting with receiving an email a few days before my arrival saying I could upgrade to Club level. I immediately called the hotel's number listed on the email in order to take advantage of the offer emailed to me. After being transferred around multiple times and being put on hold and eventually disconnected multiple times, I was finally able to leave a message. I was later told that there was no upgrade available and there had not been any available for numerous months. Once I arrived, my check-in took nearly an hour to complete. The woman. The woman checking me in was very nice, but had no authority to do much and was constantly waiting on management. She said she would credit me a day for my inconvenience, but upon checkout, I was not given the credit, even though the same woman helped me and recalled saying it. She did not have the power to do so, once again. Once I was finally checked in, we were told to move the refrigerator from our previous room to the current room ourselves. I was told this by a manager. The room was constantly hot and never seemed to work correctly, I was promised extra towels my whole stay, yet only got the bare minimum. When I mentioned the lack of enjoyment during my stay I was promised better service, but nothing ever changed. I was given one breakfast to make my stay better. The breakfast was decent, but in no way made up for the lack of service. I understand that I was at the hotel during the NYCDA National convention, but I have stayed at many hotels during many conventions. Between dance competitions, Bar (attorney) conventions, I have never had such lack luster service. The staff themselves seemed very nice and very sorry for my poor experience, but they either had no authority, or their actions did not follow what was promised. I will never stay at this hotel again. There are many other choices in and around the same area that I have heard wonderful things about. Maybe if I had been the only one in this situation,I would give it another shot, but every single person in our group had a poor experience. It was almost as if the staff knew we had to stay there because of the dance convention and didn't care at all if we were comfortable or happy. In all honesty, the elevators were so slow , I could have easily stayed at any one of the hotels around the corner and been able to arrive at the convention in the same amount of time. July 15, 2014
Rated 5 out of 5 by Best location and people Location of this hotel was great to get to theatres, restaurants, and the park. The staff was especially helpful right from check in to check out! Thank you again Brittany! June 3, 2014
Rated 3 out of 5 by Sheraton Times Square I stay at this hotel often but my most recent stay December 7 -10 was disappointing. Only one out three elevators servicing the 28th floor was working for most of my stay. Access to the lobby and room were therefore difficult with exceptional waits for the one elevator. The bar service was so overwhelmed that getting drinks was a nightmare. December 11, 2013
Rated 4 out of 5 by Beautiful hotel, nice location Beautiful hotel, great location in the heart of New York just a block from the Broadway theaters. Room service overpriced, but overall a very good experience. I would stay here again. June 1, 2014
Rated 5 out of 5 by warm welcome after long absence I came to NYC for a weekend after months away. The hotel management remembered me in-person from many frequent stays over past years. Less than an hour after checking-in, a bottle of wine, and a bowl of fruit were sent to my room along with a hand-written note from Kenny - the manager on-duty. Talk about warm hospitality from a big NYC hotel. August 1, 2012
Rated 4 out of 5 by Great Location When ever we travel to Manhattan, New York, we always stay at the Sheraton. The hotel is very clean and the rooms are fantastic. There is easy access to the subway station on the corner and plenty of restaurants in the area. All of the points of interest (Times Square / Radio City Music Hall and other attractions are within walking distance. December 19, 2012
Rated 3 out of 5 by Front Desk Staff Under Qualified The front desk staff and management were unconcerned with efficiency and process. Their attitude was one of customer dismissal, and their demeanor was not welcoming. As an SPG flagship my expectation for the Sheraton NY Hotel and Towers would be one of customer service excellence not the substandard mediocrity their staff regularly provides. July 30, 2012
Rated 4 out of 5 by Good location, lives up to Sheraton Brand Staff was prompt and helpful and recognized my gold status and gave me a nice room with as much a view as can be expected in NYC! Great location around midtown Manhattan. Bed and room was clean and comfy. We did have a corporate reception event at the hotel and it was well catered. Didn't have time to experience the bar or coffee downstairs. April 16, 2013
Rated 4 out of 5 by Nice location in NYC Nice hotel. Close to many attractions. I have stayed here now three different times for a conference or a conference close by. My only problem was the safe in the room did not work and I was told that none of these type of safes worked. Why was it not replaced or at least taken out of the room? Concierge service very good. Friendly staff. December 23, 2013
Rated 5 out of 5 by What a wonderful NYC experience The folks at the Sheraton on 7th Avenue could not have been more accommodating. When I explained to the front desk staff that I was trying to mix business with a little bit of pleasure, they went OVER AND ABOVE to make sure my 2-day stay with them far exceeded my exceeded my expectations. I will definitely stay there again (hopefully soon). October 23, 2013
Rated 4 out of 5 by Recent Stay The hotel was very nice. Room was clean & tidy. Location was great. Short walking distnace from the heart of Times Sq. (5 min). The staff are very friendly and knowledgeable. All you need to do is ask! The bed was too hard (over firm) for my liking. However, since it's close to the office I was working with, I definately would staty again. May 17, 2013
Rated 5 out of 5 by Great Hotel for NY I've travel to NY often and the Sheraton Towers NY is my home away from home. The hotel is conveniently located with the the metro right outside its door and all the activiites in the city. The hotel staft, especially those woking at the Executive Lounge, are wonderful people. It's help to be a regular there as they know you and greet you. May 26, 2012
Rated 4 out of 5 by Excellent Location The hotel's excellent location is within walking distance of many great attractions within Times Square. The subway stop directly on the corner of the hotel is very convenient. It takes you to Battery Pary, 911 Memorial, Herald Square, Yankee Stadium (just to name a few). This is my second stay at the Sheraton and I would stay there again. June 7, 2013
Rated 4 out of 5 by Great location and value for money This was the first time I stayed in this Sheraton and although the Club Lounge did not offer the regular Club Lounge experience it was still very good. The Front Office Manager (Adam) was great and went out of his way to make sure I had what I needed; made all the difference! Good location and great value for your money. March 11, 2014
Rated 5 out of 5 by A Good Night's Sleep I loved the room at the Sheraton Times Square because it was so condusive to a good night's sleep in the heart of NYC! The bed was oh so comfortable as were the bed linens and pillows. The room was quiet and the air conditioner was working properly and was very quiet. I will return to this perfectly-located hotel on my next stay in NYC. September 16, 2013
Rated 4 out of 5 by Guest check in My check in was great. However, I added my sister's name to the room so she can pick up the key the following day. I gave her room # 3035 instead of 5035. The check in staff was mean to my sister when 3035 wasn't under my name. Then my sister asked her to look under Mandy Chan instead. I was surprise the staff would be mean to my sister. June 26, 2012
Rated 5 out of 5 by Great Stay! This hotel is clean, comfortable, convenient and everyone at the hotel tried to accommodate us in every way. The parking is a relative bargain for 24 hours in Times Square NYC. Booking though SPG was an entirely different story because they have no idea of the capabilities/policies of this property. However, do not hesitate to stay here! November 26, 2012
Rated 4 out of 5 by My visit Everything was great other than the fact that when I checked in at 9 pm they did not have the type of room I requested so they gave me a room with a fold down bed. I will say the bed was pretty good but not as good as a regular bed. A minor issue, I still slept well, and the rest of the room was very clean and had nice decor, just small. March 17, 2013
Rated 3 out of 5 by Not quite up to standard The best feature of this hotel was the bed. Magnificent! The bathroom was too small the shower only just good enough. Couldnt get wi fi. Wasnt luxurious enough for what they charged. Asked the staff on ticket sales for a map they made me queue at the concierge counter for half an hour when it would have taken them 1 minute to get me one! January 6, 2013
Rated 5 out of 5 by Superior rooms and service! As a first time visitor to New York, I was met with so much kindness by people working at the Sheraton! Everyone was welcoming and helpful to me! The room was quiet and clean, and I will definitely be staying there again! Thanks so much for the hospitality! May 7, 2014
Rated 2 out of 5 by Hotel has gone down hill Facilities and room felt tired and needed updating. Meeting rooms on lower level were too hot. I returned to my room one afternoon to find a housekeeper sitting on my sofa, playing on her phone. Check room line was 30 people long, had one person working the room and took 20 minutes to check a bag. April 10, 2014
Rated 5 out of 5 by First time in NYC We had 4 days to see it all and we did! Everyone at the hotel was wonderful. Though very busy and crowded, I waited for service less than 3 minutes everywhere - front desk, concierge, bell captain... EVERYTHING was great! We were also in the center of EVERYTHING! THANK YOU Sheraton NYTS for making this part of our trip smooth and easy! May 7, 2013
Rated 2 out of 5 by Disappointed I and and have been a SPG Platinum member. I had two rooms for 5 days each. I was not upgraded in either room. I had to request bath robes and one they gave had a hole in it. Not what I would expect from this hotel. Went to the bar one evening, and that was a disaster. Poor choices, not very clean & the service was almost non-existent. January 8, 2012
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