Rated 5 out of 5 by ZooMan Accomodating Staff
I stayed at your hotel November 10 - 14 ,2013. Tuesday (12th) I came down with the flu. Wednesday morning when I asked your manager for the nearest place for me to get some chicken noodle soup and otc flu medicine he called the chef only to find out the soup was on the menu for the next day but volunteered that he would send someone after these items and then sent them to my room. By Thursday morning I was better.That's taking care of your guests. Great job and thank you.If I make it back to Phoenix I would stay there again.
December 12, 2013
Rated 4 out of 5 by avisitorfromseattle Still nice, but club level not what it used to be
I've been staying in this hotel once or twice a year for about 8 years. It's clean, comfortable, and convenient to where I need to be.
They have a nice fitness center, which is great, because this isn't an area I feel comfortable running alone outside in.
I've always stayed in the club level accomodations because, for an extra $20/day, they've always had a decent breakfast and afternoon appetizer service. The past two times I've visited- the club level has deteriorated to the point where it's not longer worth the extra $$ or hassle to badge onto the floor/into the club room.
I usually am not a fan of restaurants in hotels, but the crescent has a better-than-ok restaurant and I have no problem grabbing a meal there. Room service was speedy and friendly on this visit.
October 15, 2012
Rated 2 out of 5 by muz07 not what i expected
my family frequents sheraton hotels and have never had any problems until now. the staff upon check-in was not at all friendly or polite. my room had blood stains on the sheet and pillow case the room behind us kept making loud banging noises all morning starting at 5am at check-out the staff was again not so pleasant when i complained about our experience offered us complimentary lunch in the hotel restaurant but at that time we had already loaded the children in the car along with our luggage so we just left.
January 23, 2013
Rated 4 out of 5 by reba72 Clean and comfortable
The hotel was clean and comfortable, the staff had thought of many little things that could bother a person on a trip. The rooms were stocked with what you would need, staff was helpful and friendly. Some of the decor was a bit old but clean. I would stay there again. The restaurants nearby were good, however there wasn't anything else to do within 5 miles. My only other complaint was that they placed a family with small children on the other side of a joint door when the rest of the floor was pretty empty. Like being seated next to the only other couple in a restaurant, it was annoying when i could hear the kids crying. Esp. since they could have had 20 other rooms on that floor that were not next to anyone. Though if I had complained, i bet they would have offered me a different room.
July 21, 2014
Rated 4 out of 5 by JEN33333 Nice Hotel
We had a plesant stay at the hotel. The only 2 issues I had was:
1. While showering I knocked over the complementry shampoo bottle (in which I never use) but under it was a dirt ring from the bottle that may have been there for gods knows how long. I found that to be disgusting. Other than that the room appeared clean.
2. Upon check out I went down to get a luggage cart . This was about 6am in the morning and I was told that all 3 had gone missing from the night before. They didnt know where to locate.
March 20, 2014
Rated 1 out of 5 by Jerri Unsatisfactory
Was very disappointed that our room was NOT what was reserved. Instead of the 2 doubles reserved, only one king bed was available. Reservation was made for family of 4/2 adults + 2 children. Only due to illness did my wife stay home with other son but the purpose of 2 beds was to be able to sleep comfortably; this could NOT be accomplished with son who was all over the bed. We expected better service from a hotel such as the Sheraton, which is why we were willing to pay higher price for room reservation.
March 28, 2012
Rated 5 out of 5 by azsunfun Wish we were there longer!
Only stayed 3 nights but it was wonderful. From the Staff to the Decor it was great. Everyone was pleasant & professional and if you had a question or concern it was answered immediately. I strongly recommend the Mahi Mahi "Tacos" (wrapped in lettuce not taco shells. They were so very tasty and moist (not fried or breaded). The room was clean and very comfortable. Went to a very large event and the dinner was fantastic. Everything was fresh and hot (or cold) as should be. Cannot wait to come back!
June 16, 2014
Rated 4 out of 5 by sailorstl Hotel is nice - wireless internet service undependable - outrageous cost for phone calls
Outrageous $2.00 charge per call for a 1-800 phone call. There was supposedly a nondescript card that had that information on the desk in the room, but I did not see it.
Very poor wireless internet service. It was down two of the four nights of my stay.
A sign in the elevator indicated that the hotel coffee shop opened at 6:00 a.m. but when I went to get breakfast on my check-out day, the sign at the entrance to the restaurant said it didn’t open until 6:30 a.m. – no breakfast for me that morning.
November 8, 2013
Rated 5 out of 5 by 192387324965876324 Love SPG Loyalty
This hotel did a fantastic job of making me feel recognized as a loyal SPG traveler. They went above and beyond with a room upgrade and fruit platter. Also, their lounge is quite nice and has a pretty good morning and evening spread.
November 19, 2014
Rated 2 out of 5 by zked This hotel needs upgrades
The WIFI service was inconsistent in the meeting room (Crescent) area and continuously dropped - causing me to lose client information in mid transaction. The first staff person I asked about the issue said he "would take care of that" and I never saw him again. The remainder of the staff was extremely helpful and friendly.
The hot water in the shower never became hot and the surface of the shower/tub is slippery to the point of danger.
Those plastic/rubber sheets are in no way comfortable.
November 15, 2013
Rated 5 out of 5 by BigAl45 Hotel is understaffed in summer
Three things cause me to suspect that the Sheraton Crescent cuts way back on staff in summer when few visitors come to Phoenix:
1) Waterslide was only open intermittently; 2) I had to wait 5-10 minutes for someone to show up and serve me in the lounge at 5:00 p.m.
3) When I went to the little coffee/gift shop at 8:00 a.m., I had to wait for someone to come and open up.
All staff were extremely friendly and helpful once on the scene, but it was a bit irritating to have to wait for service.
August 16, 2012
Rated 2 out of 5 by titania2014 Not up to expectation
We stayed here only because of its convenience to a business appointment. 1st I fixed the toilet in our room - the flush chain had come loose. 2nd I had a drink in the lounge - was quoted a price then charged $1.50 more. I had to ask the bartender about it. No explanation or apology from him. 3rd there were lots of young people lounging in the lobby due to events at the hotel but no one seemed to care about their behavior. Did not present a professional appearance for the hotel.
June 29, 2014
Rated 4 out of 5 by Venusian2000 Great staff
I stayed 3 nights and I want to mention about the staff member, Garrett, in the Indigo restaurant. After my first buffet breakfast, he remembered that I liked having hot tea, so the second morning, he saw me walking in, then brought various teabags, hot water in a cup, along with an extra pot of hot water, and honey. I didn't ask for those; they were right in front of me. He is an excellent server, who pays attention to details. I enjoyed my breakfast, and appreciated his service.
October 14, 2013
Rated 2 out of 5 by Kitkat22 Staff amazing, facilities not so much
If it wasn't for our fabulous experience with the front desck manager and the maid, the ratings would be siginficantly worse. Several plumbing issues in our room, including black smelly stuff coming from our sink. Pool was supposed to be heated and it wasn't. Had to ask for someone to come out and open the slide if wanted to use it. Club lounge was a joke (except for the guy who staffed it in the morning). Poor food selection. Frequently out of food. Fridge for drinks was broken.
March 20, 2014
Rated 4 out of 5 by megmul comfort and quiet
.We were celebrating our 25th anniversary and we were pleased with the room. It was clean and comfortable. There was only two small negatives and one was the toilet ran all the time so we had to make sure we kept the bathroom door shut. We paid extra to have the extra amenities that we didn't really use but did enjoy the cont breakfast and appetizers in the evening. We ate in the restaurant the first night, we felt rushed and it was not that great so we ate out after that.
October 20, 2012
Rated 5 out of 5 by beckery we always stay here when in Phoenix
very convenient location - we always stay here when in Phoenix….this hotel is a great example of why to stay at a Sheraton! The kids love the slide by the pool. The rooms are always very clean AND quiet! The best feature is the "club floor" where breakfast and evening snacks and beverages are available. Check in was very easy and fast. One of my all time favorite hotels!
October 10, 2014
Rated 1 out of 5 by LostCustomer1 Donald R. Bast
two night stay; left this morning at 8;30 for business mtg. and returned about 8:00 PM. Walked in my room and it had not been cleaned, not touched. Front desk acts like you must have left something on the door.
At 8:30 at night they want to send housekeeping and act like everything is OK. Now I have worked all day and had dinner with a client and then want to hear we will send housecleaning. Won't stay here again! Food at best is OK, service at best OK.
April 2, 2014
Rated 1 out of 5 by MadDawg Heat?
When I arrived I was informed that I had been upgraded to a suite. I was impressed with the size of the suite, it was clean and appeared fine. It wasn't until I tried to turn the heat on in my room that I had a problem. It blew cold air all night. I called and reported it before leaving the next morning and also informed someone at the front desk my bedroom TV did not get good reception. The TV was fixed but I never did have heat in room #258.
December 9, 2013
Rated 3 out of 5 by snoopsterj Small uncomfortable beds and pillows
On the club level, there are no rooms that work for a family or more than 3 people, really. They have 2 small doubles, or one king. The beds are very uncomfortable and the sheets come up off the bed with the slighest movement. The pillows are just horrible. The room size is nice and spacious, so there is room for larger beds or a pull out sofa. The waterslde, pool, and hot tub were very nice. The breakfast was decent, but could've been better.
July 23, 2012
Rated 4 out of 5 by VIM84 Missing Amenities
This is a lovely hotel - modern, clean and comfortable. However, it is the first hotel I've stayed in that I can remember that did not have a mini frig or a microwave oven in the room. Not only was this inconvenient for me, but this hotel is used by large groups (volleyball and baseball tournament players) whose families bring water and snacks to feel hungry athletes. The lack of these amenities made this very problematic.
June 28, 2014
Rated 4 out of 5 by Sally2 Perfect for families
Love this hotel; have been twice in
two months. It is a very nice hotel if you have children. The location is really close to Castles/Coasters, they have a water slide on site and the pool is really large. The staff are very helpful and friendly. They have tennis courts, racquetball, a fitness room, Starbucks, and nice shade trees. I was impressed with all you get for the price. It is not a fancy Sheraton but my family loves it!
June 26, 2013
Rated 4 out of 5 by Shopper Great value
Great staff, very friendly and helpful. Rooms could use some updating, general mantaince ,more electrical outlets and better lighting. Had two meals in the Indigo pretty good. Our room faced the mountains that was great. Had drink at the bar great service.
Pool area could stand some cleaning epically the seat cushions. Price was more great, my husband ask me twice was I sure of the price.
But will stay there in October 2012
September 4, 2012
Rated 5 out of 5 by Nursemiles27 A Gem of a Resort a Hotel
My husband and I thoroughly enjoyed our Club level stay Mar 4-8
The accommodations were very comfortable and the grounds were beautiful Pool was large and heated. Hot tub largest alive ever seen! Restaurant server end delicious food and the breakfast and evening hordourves were generous and delicious! Best of all the hotel staff were super friendly and accommodating looking forward to our next stay at The Crescent!
March 9, 2014
Rated 4 out of 5 by RachelleG Enjoyed the stay but....
The evening was very noisy where a young child from across the hall consistently ran from his room to another slamming doors or knocking on doors to get in. It was very disruptive. And as I left my room at 8 am for a business meeting, I found that the routine had now continued however this time, it was a young woman running between two rooms. If it were not for that experience, I would have ranked the stay higher
December 8, 2013
Rated 4 out of 5 by Juliebob This holel has great rooms and pools
We enjoyed our stay at the Sheraton Crescent very much, particularly due to the beautiful lobby, courteous staff and beautiful rooms. The kids love the pools and big slides. We stayed in a room with a delux balcony, which was delightful. Our only negative experience was the Indigo Bistro buffet breakfast, which was quite poor in quality and the Coyote Care (Starbucks) was not adequately supplied...disappointing.
March 20, 2014
Rated 5 out of 5 by MaryInFlagstaff Stay at the Phoenix Sheraton Crescent Hotel!
I stayed at the Phoenix Sheraton Crescent Hotel off I-17 (at Dunlap) for a conference (of approx 600 people). The hotel was so easy to get to from the highway and parking was no problem. I arrived at the conference expecting a nice place to stay, but the Sheraton Crescent exceeded my expectations! My room was upgraded for no extra charge if I joined the Sheraton Preferred Club (free). The accommodations and amenities were better than most places I have stayed at in the Phoenix area. The bed was VERY comfortable and everything was easily accessible. The meeting rooms were comfortable and had everything we needed. The pool was very nice and the bar next to the lobby was fun. The food (in the dining room and outside in the courtyard for lunch) was FANTASTIC and the staff was so efficient, friendly and helpful -- I would highly recommend staying at the Sheraton Crescent Hotel!!
October 21, 2013
Rated 4 out of 5 by Vicki55 Quick Overnight Stay
We checked in at 7 PM & checked out by noon the next day. We only interacted with staff upon check in & check out. Staff was friendly. We're SPG Gold Members, but we were not offered an upgraded room. In fact our room overlooked a rooftop. At check out, they didn't ask if everything was ok. If they had asked, I would've mentioned that our toilet barely flushed & wouldn't stop running most of the time (room 336). The noisy A/C was an annoyance. No matter what temp we set it at, it ran nonstop, rather than turning on & off. If we were staying longer, I definitely would've asked for a different room. On the positive side, the bed was very comfortable, & the shower was nice. The lobby was inviting, & the flavored water in the lobby was refreshing. There was some large function going on, & all of those people seemed to be having a positive experience at the hotel. I'd definitely stay here again.
May 23, 2012
Rated 3 out of 5 by Lynn Mixed review
The hotel amenities were lovely with a nice pool and hot tub, tennis courts and even racquetball courts. The exercise room was in the basement and could only be reached through a long corridor on the second floor and then descending two floors in an outer stairway. Yuck. The rooms were sparce, balconies small and dirty. Food in the hotel was outrageously expensive. The staff was very pleasant.
March 2, 2013
Rated 5 out of 5 by maxamillion we love you
this hotel has treated us like family! We stayed and celebrated my daughters graduation. my granddaughter passed away we had to stay in phoenix .my daughter was in ICU for16 days. the let me stay at a discounted rate and the staff sent cards and prayers. they were very comforting at the time.FOOD IS GREAT1 ROOM FOR OUR FEB. 21 st STAY WAS WONDERFUL1THANK YOU MANAGER RYAN.AND CHELSEA POLING.
April 24, 2014
Rated 5 out of 5 by FriarTuck as always
To my surprise and eventual delight I was given a room on the seventh floor with its access to the club room or whatever it's called and a delicious continental breakfast. better continents than most I've experienced. At check-in clerk commented on this being by 10 Starwood stay but made no reference to giving me the 7th floor room and is significance, so i was all a surprise to me. Thanks.!
October 20, 2013