Rated 4 out of 5 by LinWel127 Hotel overall was good
Except for the obvious disrepair (ballroom ceiling had fallen in this week), the rooms were updated and very comfortable. Staff was generally very helpful and responsive; one employee at the Houston Market was particularly rude and would not give us a table height table to sit at. Luckily other employees there over compensated for his rudeness and came to our aid.
June 30, 2014
Rated 2 out of 5 by BigMisterG Needs improvement
This hotel is below Sheraton standards. There was a rectangular vacant spot on the wall of our room, which appears to have been a mirror at one time but now is only a discoloration with seven holes in the plaster. There was no refrigerator in the room. The hotel has only something resembling a coffee shop but no real restaurant with a real menu. Glad the Palm and Bohannan's were next door. The staff, especially in the lobby bar, were great.
June 26, 2014
Rated 4 out of 5 by Haysel Weekend stay
Close to the River walk attractions. Quiet. We loved the room and the Club Level appetizers. Everyone was very friendly when we arrived. The next morning, club level breakfast was disappointing and there was no one to greet us like the night before. It just wasn't the same quality food or service. could have been an off morning. overall a good experience and would stay there again.
June 23, 2014
Rated 5 out of 5 by Ronny2 This hotel is very comfortable
Had a great stay. The staff was very nice and the room was very comfortable. This hotel is in a great location for leaving the car behind and taking a walk to the river or Alamo. Would stay there again.
June 23, 2014
Rated 5 out of 5 by MacKenzie14 Great place to relax
We live in San Antonio, and have stayed at the Sheraton Gunter several times, just for a getaway. This was our first visit since the renovation was completed. Very, very well done. LOVE the new look, yet still captures the history of the hotel. Location is convenient to Majestic Theatre right across the street, Buckhorn Saloon a block away, riverwalk across the street, and San Fernando Cathedral - a couple of blocks - but a must go to at 9 p.m. for the light show. Fantastic! Joseph in the Club Level made us feel welcome, and went out of his way to make sure all guests were relaxed and taken care of with great appetizers and beverages. Great restaurant and café, and wine bar is really, really nice. ONLY issue we had - at check in I asked for a 4 p.m. checkout since we are Gold members. I was told Starwood had changed their rules recently, and now only Platinum members were given 4 p.m. checkout. The latest for Gold was now 1 p.m. I called Starwood from the room (which was very lovely, by the way) and was told there was no such rule change. I called down to the desk, spoke to the same staff member, and this time she told me it was a rule of Sheraton Gunter - they grant 4 p.m. checkout only to Platinum members. I am calling the hotel manager, Steve Cook, today. Don't agree with "random" hotel rules that violate Starwood policy for members. Other than that, we loved our stay, and will definitely visit the hotel again.
June 23, 2014
Rated 1 out of 5 by Rod32 Unexpected poor quality for Sheraton
This hotel sadly did not live up to our expectations. Our bathroom was not cleaned and was only done after I made a special request. Even after this request the following day the same thing occurred. The Rooms were very small and dated,the bed was very old and squeaky. The Air conditioning very loud and effected my sleep. The Outdoor pool was dirty and needed to be cleaned and was not fit to swim in. A very disappointing experience one which I would not like to repeat and would probably question me staying at a Sheraton hotel in the future.
June 22, 2014
Rated 4 out of 5 by remydog Love this Hotel and Staff
I really love staying here at the Gunter. I really have only great things to say about the hotel and staff. I just wish the bathroom sink had a little more counter space to set out my toiletries, but I still love this hoel and it has a great location
June 22, 2014
Rated 5 out of 5 by Momike6 Great meeting
The entire staff was extremely helpful and all my attendees had a great time.
June 21, 2014
Rated 4 out of 5 by Rich66 Less than expected
This hotel was a little disappointing because of its location. My expectation was it would be a little closer to the main portion of the riverwalk and the Alamo.
June 13, 2014
Rated 5 out of 5 by Keela Beautiful Metropolitan Hotel
Gorgeous hotel in the heart of downtown San Antonio. It is old world with an art deco touch. The room was spacious (two queen size beds). The restaurant downstairs (Market On Houston) was phenomenal. I had the Napoli flatbread pizza. The hotel had a "South Beach" feel and just a block away from the Riverwalk. You will not be disappointed with your stay.
June 13, 2014
Rated 1 out of 5 by BrooklynSA Horrible Front Desk Service
Great new renovation but horrible customer service. I had a friend driving through Texas and wanted to pay for them to stay at the Sheraton Gunter, I thought they would really enjoy it. After I made the reservation I called the front desk and told them that I would be paying for the hotel room with the credit card the reservation was booked under. No problem they said (after I was on hold for about 3 mins) they would email me a credit card authorization form and I just needed to send it back. I waited about half an hour and still had no email, the reservation was for the next night. I finally called back and got the CC auth form. My friends finally arrived into town and they had a late late check in (2am) so the hotel charged them for two nights. FINE! No problem, but then I get a call from my friends saying not only have they been charged once but they have been charged TWICE! I was supposed to pay for this reservation, this was a gift and I made it very clear to the front desk that this was a very special occasion. When I call the hotel, I understand things happen, they slip through the cracks but it's the way the mistakes are handled that make a place a one star or a five star. Five star hotels make mistakes but their employees are trained to handle them. After being passed around for a few minutes from person to person finally I talk to Melissa C at the front desk on Tuesday, June 10th at 6pm and she says "oh yes..they were charged for two nights, there isn't anything I'm authorized to do" But if I'd like to call back some other time I can talk to the revenue manager Cindy Cassias. I told Melissa that I had spoken to several front desk agents over the phone and was know wondering where all my personal information I sent them was? My credit card number, address etc? She finally agreed to check the front desk email and found my email. It had been sitting there in the in box. Melissa also mentioned that there had been no notes in my reservation and no mention of a credit card authorization. It will be easier for me to transfer money into my friends account that to wait for the Sheraton Gunter to figure this situation out. She did say she could refund the purchase and then charge my card, like a huge mistake had not just taken place. Not only was I embarrassed that my friend had to have these charges on her card, thinking the room (that turned into two nights) had been taken care of but I was embarrassed I put her in the Sheraton Gunter. Melissa was flippant and offered no help what so ever. She only offered what I could do to. Like call back at a later time. Mistakes happen…but training your staff on how to handle them is what makes a huge difference.
June 10, 2014
Rated 2 out of 5 by Hamp63 Parking fees high!!!!!
We were there for a anniversary celebration which was held at the hotel. Due to having two small kids and a lot of luggage/gowns/tuxedo, we needed to valet park. Other parking was across A busy street. Even though my brother and his wife were paying a large amount for the reception/dinner there, no compensation was given in reduced valet fee. It was $30.00 a night. There were a large number of family staying there so some reduced valet parking could have been given. Also, cable went out in my room. I called and notified them. Over 3 hours later it still was not working and had to call again.
June 9, 2014
Rated 5 out of 5 by PETERMEX VERY NICE SHERATON HOTEL
Best location in downtown San Antonio ,with walking distance for cafés, restaurants, mall, Riverwalk,etc... Professional staff . They just renovate most areas, like the lobby, restaurant and bar, Club Floor and Platinum SPG lounge, and rooms. Remember that is a 100 year hotel, with a lot of history behind the walls. Good rest and sleep quality.
June 4, 2014
Rated 4 out of 5 by jetsetter2014 Interior
We have stayed at the Gunter in the past and really liked the stained woodwork. Painting all the woodwork white really changes the character of the hotel and in my opinion, not for the best. There were areas blocked off that were available before. It was a little disappointing. Maybe the hotel is still in remodel mode.
June 3, 2014
Rated 5 out of 5 by Flygirl44 Great Overall
Good customer service. Clean comfortable rooms. Good location.
June 2, 2014
Rated 5 out of 5 by Princess895 Awesome Stay
Great stay. The location for our stay was perfect. Everything that we wanted was in walking distance. We will definitly be staying here again on our next visit.
May 29, 2014
Rated 5 out of 5 by PETERMEX FANTASTIC SAN ANTONIO HOTEL
The Gunter is a Great Hotel with a superb location in downtown San Antonio, near everything, including the River walk. Houston street is the one with restaurants and cafés , just in front of the Majestic Theater.
The new lobby make a nice contrast withe the old school luxury hotel atmosphere. More than 100 years of history. Very good bar and hotel restaurant The Market, with terrace.
If you reserve a Club Room the best ones you can use the Club Lounge, and Oasis for relax and drinks, with a nice tv and more.
The Staff is very Professional and friendly. The rooms are not big but very clean and with all the amenities you need for a fantastic rest and accommodation.
Mr Cook the GM and all the staff and managers are doing an excellent job so every guest have a fantastic experience in the Gunter my Home in SA. Old School and nice Texas Atmosphere.
May 26, 2014
Rated 4 out of 5 by Dalton42 Retired US Army Officer
This was the 2nd time we have stayed with you and my wife is cliniquely deaf, could not use the benefit of closed caption to watch our favorite evening shows. It was our 53rd Wedding Anniversary and my 74th Birthday and we were looking forward to staying with you because of the proximity of the River Walk and St. Marys Church services. The two technicians visited our room and said they would fix it, nothing, though I asked the desk the next am, same, nothing!
May 22, 2014
Rated 5 out of 5 by Emily290 Friendly staff
I have always been impressed with the friendly staff and the responsive valets. The rooms are always clean and tidy. The restyled restaurant was inviting. Thanks
May 16, 2014
Rated 5 out of 5 by Lala5 This hotel is so great!
Have always loved this hotel and now even more after the new remodeling they did! Everyone is so friendly here and it feels like home! Have been coming here for over 20 years!!!
May 11, 2014
Rated 3 out of 5 by GEE66 Not as advertised
I have stayed here several times this year and they have yet to get my bill correct. I have discounted parking but am charged at the higher rate. I also never see the bonus, bonus points as advertised for my account even though I am told they will do something about it. I also cant believe there are so many versions of a "free breakfast" but it still takes someone making an adjustment after I find I am billed. I w
May 9, 2014
Rated 4 out of 5 by remydog BAD MATTRESS
THE MATRESS THAT WE HAD IN OUR ROOM WAS TERRIBLE. WE DID NOT SLEEP WELL AT ALL. WAS TOOOOOO SOFT. HAVE NEVER HAD A MATTRESS LIKE THIS IN THIS HOTEL AT ALL. WE HAVE ALWAYS SLEPT WELL EXCEPT FOR THIS TIME.
May 8, 2014
Rated 1 out of 5 by TEXASGOLD CONFUSED
I AM CONFUSED WHY YOU WOULD BRING IN A NYC DECORATOR TO REMODEL A LANDMARK TEXAS HOTEL. THIS CONFUSION IS EVIDENT IN THE AMALGAMATION WHICH OFFENDED OUR SENSES UPON ENTERING THE NEWLY REMODELED HOTEL. SUFFICE IT TO SAY WE WERE DISAPPOINTED WITH OUR STAY.
May 5, 2014
Rated 5 out of 5 by Kaiserbill Very pleasant stay!
As always, everything was perfect - the desk staff were very pleasant, welcoming, and competent. The room was large, spotlessly clean, and very comfortable. We'll see you on our next trip to San Antonio!
May 1, 2014
Rated 4 out of 5 by OnlyaGoldMember Gold Members be aware
Be aware if you stay at this location and are, and I quote "only a gold member" (add smirk) you will not be afforded the luxury of visiting their, and I quote "prestigious lounge for platinum members". First in more than a dozen different Sheraton locations that we were denied lounge access.
April 30, 2014
Rated 5 out of 5 by swansea Great staff!!!
My wife and I checked in after 13 hours driving, on my 60th birthday, and your front-desk staff helped to make it a memorable birthday! She was working the evening of the 15th and is a credit to your facility, charming, professional, and welcoming. Great hotel, great location, great city! Thank you for a memorable vacation!
April 28, 2014
Rated 3 out of 5 by Lbeth Mrs
Friendly staff but housekeeping did not clean our room and bathroom.
April 25, 2014
Rated 5 out of 5 by KRIS14 MY WEDDING WAS AWESOME
STACY IS WONDERFUL . SHE MAKES PLANING A WEDDING AWAY FROM HOME A BREEZE. HOTEL IS NEWLY REMODEL BUT STILL HOLD TRUE TO IT'S SAN ANTONIO ROOTS. ELEGANT AND MY FAMILY & FRIENDS LOVED THE EASY WALK ACROSS THE STREET TO THE RIVER WALK.
April 24, 2014
Rated 5 out of 5 by travelingTrees A Secret Heaven I want to keep for myself!
A stay at San Antonio Sheraton was nothing short of divine. The warm, caring and delightfully friendly staff is the gateway to a fabulous, fresh, newly designed and renovated Sheraton. It was pure heaven to have the big city cultural attraction with a small city comfort. What a jewel, walking distance from tons of cultural attractions. Even with Fiesta going on, it was a very comfortable city to be exploring. Don't forget to try the Sheraton restaurant, food is fabulous. Location, Location, Location, fresh, crisp, lovely decor, this place is a winner!!! I will be looking at where to buy the lovely duvet and shower curtain. We will be back to the Sheraton San Antonio!!!
April 23, 2014
Rated 5 out of 5 by Rodger Amazing Staff, Pleasantly Historical Hotel
This hotel was built in the very early 1900s. They have done a great job of keeping in touch with the historical roots of the building. It is conveniently located right downtown. There is plenty of parking across the street if you choose not to go with the valet parking. If you opt for valet parking they have implemented a text based program, which makes retrieving your car extremely painless. The renovations to the lobby and club lounge are now complete. Amazing. The lobby looks great, and the club lounge is huge! This property is the best of the SPG options in town. The touch of old San Antonio and a great staff make it an easy choice.
April 23, 2014