Rated 4 out of 5 by deea nice surprise
It was a comfortable stay in a central area near to transportation
February 26, 2013
Rated 3 out of 5 by NYE2013 Sheraton Lisboa
Reception staff not very friendly in the day time but night staff was great.
Beautiful view from panorama restaurant on top floor of the hotel. Great attentive restaurant staff in this panorama restaurant.
Rooms are very modern which is nice and minimalistic, but did not like the dark brown carpet, made the small room feel even more cramped. We had a great view of the April 25th Bridge and the Christ Monument from our room which was a delight to wake up to every morning!!
The only reason I would not recommend this hotel is its location in Lisboa. We did not like the location of this hotel because did not feel safe around the immediate vicinity .
November 7, 2013
Rated 4 out of 5 by MooreJJ Centrally Located
Nice hotel - centrally located and close to everything.
October 19, 2012
Rated 5 out of 5 by SlopeS Wonderful first stay
This was my first at a Sheraton that I can recall.
October 2, 2012
Rated 3 out of 5 by Tanzan Prime Location
Good Location. Walking Distance to Down town.
August 20, 2012
Rated 5 out of 5 by MACH Great Lisbon view from the Terrace restaurant
As always, it is my home away from home.
December 19, 2012
Rated 5 out of 5 by JWT84151 A great weekend experience
Sheraton Lisboa is a beautiful property.
April 2, 2013
Rated 5 out of 5 by MACH This hotel metts my requirements
I always feel at home in this hotel
April 22, 2013
Rated 5 out of 5 by SoxFan Great Hotel, Great Location, Great Views, Best Plat C/S
I give this hotel a big Wow.
#1 reason is Vanda, the SPG Customer Relations Manager, who went out of her way tp make our two stays at this hotel last week so special in ways and to a degree I have NEVER experienced (which is saying a lot for a 10+ year Platinum member). So, big WOW back to Vanda and the team.
#2 applause goes to the physical hotel, at least the Club Floor rooms, excluding the club lounge itself, which I will address later. The renovations are very distinctive and the rooms are pretty cool, once you learn how everything works -- and yes, you can electronically lower the shade to block the direct view into the bathroom. There is, however, a big difference between the two views, with the Club Lounge (westerly?) view over the park and historic parts of the city vs the other view over not much of anything special, although far and wide.
#3 is the location...just close enough to be very central...sure, it might be fun to be a mile closer to the Bario Alto or the water...but this hotel is overlooking the main park and just across from the Ritz/Four Seasons, with sweeping views of the Golden Gate-like bridge (actual copy) and Lisbon's iconic Statue of the Redeemer, and taxis are plentiful and inexpensive (about 5 euros to go most places).
#4 is the pool spa area which is nice and I like the fact that they charge for entry so it stays relatively quiet.
On the negative side is the Club Lounge, which is one of the poorer international SPG lounges, IMO, and it doesn't have to be. To begin with it is too small if the hotel/club is at capacity -- OK, not much they can do about that without taking out another room. But basically, the food and drink selection is very poor: just cheap red wine, white wine, and beer for alcohol...not even inexpensive Portuguese sparkling wine, and certainly no hard alcohol. Not even any port --- which they used to serve in this lounge years ago, and which is a symbol of Portugal. Not good. Then the food options, whether for breakfast or in the evening are limited and not particularly good. Again, they used to make omelettes and things in the lounge for breakfast -- no more, now you have to go down to the main restaurant if you want a real breakfast. Lastly, they won't let you take food or drink from the lounge to your room -- not even soda for overnight. You should be able to take some wine or a soda to your room...that's chincy/cheap and leaves a bad taste.
As an aside, the proximity of the airport is amazing...10 mins or less...we took a private car which we purchased at the information desk in the arrivals concourse for EUR 25 to go the hotel in order to skip the exceptionally long queue for the public taxis, but the taxi on way back my taxi was was EUR 8.25, including a 1.60 charge for the luggage (by comparison, the hotel car is EUR 45).
Then, when you put all this in context with the rate/cost/value -- it's a wow package.
August 15, 2014
Rated 4 out of 5 by Tomthegreat 8 DAY STAY AT SHERATON LISBON
PAULO HENRIQUE AT THE RECEPTION DESK SAVED MY STAY FROM BEING A 3 STAR AT BEST. HE GOT ME A REFRIGERATOR THAT I COULD USE, EXPLAINED HOW TO USE THE HVAC SYSTEM TO KEEP THE ROOM AT A CONSTANT TEMPERATURE, AND EVEN GOT ME A SPEAKERPHONE.
WATCH OUT FOR OVERPRICED PHONE CALLS, HOWEVER!
August 4, 2014
Rated 4 out of 5 by FlyingSqrl Very nice
Very nice hotel, but after visiting the Sheraton in Porto, this hotel is just not as good. Very pleasant stay in a beautiful city. I would stay there again.
August 4, 2014
Rated 3 out of 5 by DomCarlos1 Appalling welcome
I cannot believe how unfriendly the receptionist was when I arrived. I have stayed with you many times in the past and to have no recognition of that was unacceptable.
The plain fact is that the only thing that is good about the hotel is the mattress and the view upstairs. Breakfast is dreary beyond belief, the restaurant food was stone cold and dull, so if you cannot even get the welcome right then that is really bad.
Also I find it really irritating that you charge extra for the spa.
Sadly after many years of unnoticed loyalty to your hotel I started to examine alternatives for my next trip..
February 17, 2014
Rated 5 out of 5 by fhspg2011 ;ake my stay very comfortable
I was in a one week holiday in Lisbon, Alfubeira and Seville staying in this hotel and in two luxury collection hotels in the other places. My prior ranked this hotel 3rd. But it ended up being the best hotel. It started at the reception when a problem in my checking (my mistake) was rapidly corrected and followed by a very nice stay in genarl and in details as well.
July 27, 2014
Rated 4 out of 5 by Fox64 Sheraton Lisbon
The hotel advertises as a 5 star hotel.
However, reception at check in was poor, there were no bathrobes etc in the rooms and guest service was not very responsive.
Location however is good, as is the food and the bar at the top floor with magnificent view over the city
July 28, 2014
Rated 5 out of 5 by Luv2fly Great stay in Lisboa
Stayed as a couple on a pleasure stay for 8 nights.
Check in was quick and I was recognized as a Starwood member and treated accordingly.
We never experienced any problems with staff or the property.
Easy to reach any of Lisbon's attractions from this location.
All in all our experience was very positive and would stay here again.
July 25, 2014
Rated 4 out of 5 by Rich3 This hotel has great features
Very convinient to visit the several places in Lisbon.
August 1, 2014
Rated 5 out of 5 by Fabz Great comfort and value
The Club Level rooms are fab, the Lounge is welcoming and well stocked and the traditional Portuguese specialties and wines at the Lobby Restaurant are excellent.
July 28, 2014
Rated 5 out of 5 by Mkbflorida Excellent staff throughout the hotel
The front desk staff was extremely understanding and made many calls for us regarding our lost luggage. They got us into a room early so we could sleep and then upgraded us to a suite later in the day! What a an unexpected treat!
I can't remember everyone's name - but I remember a Claudia and Isobel who were extremely warm and helpful.
Also, the room and hallway design are really interesting. I enjoyed the subdued atmosphere, stylish furnishings and modern design.
The professionalism of the lounge staff, restaurant staff, concierge and front desk was very high.
I will definitely stay here again.
October 15, 2013
Rated 5 out of 5 by HHI19 Excellent Staff
What a great staff!
We needed a heat pack microwaved and Grassa was this wonderful smiling lady from room service who heated it for us multiple times. She was excellent! And, we thank her!
Excellent young woman in the restaurant too named Sara I think.
Great spa too!
July 20, 2014
Rated 3 out of 5 by tourist12 Tourists are being taken advantage of....
Noted, most tourist areas are more expensive, but this location really takes advantage of tourists. For example:
In the hotel
6 Euros for a regular can of coke
5 Euros for a small coffee
Hotel doesn't tell you they're charging you 1Euro per night for charity contribution.
We were completely overcharged at a restaurant the hotel reccomended, including a surcharge for the bread, olives and cheese they had on the table when we arrived- 15 Euros!!!!!
10 min taxi the hotel called was 20 Euros-10 min ride!!
September 14, 2013
Rated 5 out of 5 by Joao PORTUGAL'S BEST ADDRESS
As a frequent traveler i stay at various hotels and this is one of my favorites.
The staff always make you feel like you are part of the family and nothing is impossible to accomplish.
You are a few minutes walk to the best that Lisbon has to offer.
July 13, 2014
Rated 5 out of 5 by Angelacaledon Great stay!
Another wonderful stay at a Starwood hotel! At check in we were upgraded to a beautiful city view room. We celebrated my 60 th birthday at the hotel restaurant and our meal and service exceeded our expectations. After a day on on a wine tour, we arrived back to our hotel and found a tray of delicious strawberries ! An unexpected treat! Everything was perfect!
July 6, 2014
Rated 5 out of 5 by Phil144 Loved our stay.
The room was fabulous, on the 25th floor we could see almost all of Lisbon. The Club Lounge was very nice for entertaining guests. We think all Starwood hotels should have this.
The food in the restaurant was very very good. We ate there several times. We even took guests there.
This was our second stay at the Sheraton in Lisbon and we will go back again.
July 5, 2014
Rated 4 out of 5 by Stany Just about good enough
Considering 1 night free and 3 others discounted due to SPG points, I can't complain at price. However having to pay €12 just to use the pool is just plain cheeky.
July 14, 2014
Rated 5 out of 5 by DCConsultant A special event was an occasion to remember
I had arranged a special occasion for my wife's significant birthday in the Panorama Bar and Restaurant. The staff involved could not have been more attentive and helpful. in addition, the hotel was most helpful with booking in our friends who came to Portugal for the event.
July 8, 2014
Rated 5 out of 5 by Nanc Wonderful hotel
We've stayed here twice before. We will definitely stay here again next time we're in Lisbon. It's location is convenient to where we want to go and the staff is friendly and helpful, especially the concierge.
September 5, 2013
Rated 5 out of 5 by MACH My favorite hotel
I always feel at home when I stay in this hotel
July 14, 2014
Rated 2 out of 5 by rocpest Unacceptable conditions for a Sheraton
Worst experience in a 5 stars hotel. Very nice decoration of the hotel... poor cleanliness. 18 euro a day for wifi doesn't help to make you feel welcome either.
The room had a huge dark stain all over the carpet from the entrance, bathroom and near the bed, most likely a flood not properly cleaned. The room had no slippers (barefoot over the stain? no way!). Staff mentioned that slippers and bathrobe only where provided on request.
Some channels on the TV flickered.
Before taking a shower we open the faucet and a black powder came from the water creating a black stain over the tub.
We changed rooms (one with slippers) but also with a stain in the carpet (not as big as the previous one)... after a whole day outside we just crashed...
December 9, 2013
Rated 5 out of 5 by Peg123 Hotel Employee's
The Staff of the hotel was exceptional, very courteous and friendly, offering great help with any request. Mr. Paulo Ferreirs at the front desk reception, was one of the nicest people and I could tell he enjoyed his position with the hotel. Thank you
June 30, 2014
Rated 4 out of 5 by VolkerFromDUS Great to combine business and pleasure
Coming back after a few years it is still the great hotel at a very good location in the middle between offices, downtown and shopping areas. I love the Spa and the restaurant with great view.
June 28, 2014