Rated 4 out of 5 by MayReston Great staff and convenient shuttle service
Although I had great interactions with your front desk staff, and excellent service from your shuttle both for local travel to the Reston Town Center and the airport, my multiple experiences in the Cosmopolitan Bar and the Syrah Restaurant were less than satisfactory. Although the staff were pleasant, it seemed from the customer perspective that you were understaffed to manage guests, particularly when you had multiple guests from the organized meetings being held in your facilities need service. Two separate nights (13May and 15May) in the bar I waited a prolonged time for service and to receive the bill, and lunch on May 15th was so delayed for many of our participants that we were forced to change the schedule of the meeting. I will note that for the buffet breakfast I was seated quickly and your coupons negated the need for a bill delivered to the table which worked very well. I suspect that these issues could be easily solved with staffing management focused on predicting when additional staff are required for planned meetings.
May 19, 2014
Rated 4 out of 5 by Dar05 Great Hotel
This hotel was located next to the airport and provided shuttle service to the local mall and to the airport.
May 19, 2014
Rated 5 out of 5 by tired46 Super late night front desk staff
Being sent there by United due to UA's too late arrival was not a choice, but I must say everyone there from the check in staff to the great shuttle driver the next morning, was excellent. Didn't want to be there, but you made a bad experience much more bearable.
May 15, 2014
Rated 3 out of 5 by Odie48 Rooms too small
Rooms were way too small and the beds much, much too small. Majority of hotels I stay in have a minimum of queen size beds in each room if there are two beds.
May 9, 2014
Rated 4 out of 5 by balkhafa Good for business
Quick business trip to Reston VA area. Find the hotel to be suitable to meet and comfortable. Seems it was newly renovated property and well located within the corporate area within Reston area.
April 29, 2014
Rated 4 out of 5 by Debbue Family business trip
Overall it was a good stay. We did have a
couple of issues with the shower. The knob would get jammed and make hot/cold water difficult and the tub and bathroom sink didn't drain well.
The beds were very comfortable which provided much needed rest.
We selected the this hotel because it was close to family.
April 26, 2014
Rated 5 out of 5 by susan20132013 great service at the Sheraton Reston
the Sheraton Reston provides outstanding service. the front desk staff go above and beyond. they include, Jesse, Justin, Julianne, Maria, and Amine. Ms. Shanaz - dining services manager does an amazing job. her consideraton is most appreciated.
April 24, 2014
Rated 5 out of 5 by QuickBooksInstructor1 Great Stay...
I teach seminars, so I am at many hotels...and this one was one of the best...thank you!
April 23, 2014
Rated 4 out of 5 by Darek good transit point
upgrade to club room - nice room in dark coulors , small bathroom , free parking . good wifi signal , near Dulles airport, in weekand is realy cheap .Free shutle bus to metro , by metro 25 minutes do central Washington. Recomendet
April 20, 2014
Rated 4 out of 5 by CaptainRoger Nice area
Close to golf course. Beds are Nice. Airport pickup is a little slow at times as shuttle is shared with Westin but not that bad unless it gets full. Need more close by restaurants but overall a nice hotel.
April 17, 2014
Rated 5 out of 5 by Bitburg21 This is a very nice hotel.
We've stayed here about three or four times within the last 18 months. On each occasion the staff has been superb!!! The facilities are very nice and the beds are very comfortable.
April 14, 2014
Rated 3 out of 5 by Marilyn73 Need Complimentary Coffee/Tea
The hotel was fine but was missing some of the "small" amenities that wouldn't cost that much and are offerred by many other hotels - complimentary coffee and tea in the hotel lobby. One chain even gives fresh baked cookies at the lobby desk Mon-Fri afternoons which is always nice after coming in from the workday.
April 14, 2014
Rated 3 out of 5 by DanielOCnutraMetrix nice staff and property
Was impressed with the grounds and property immediately. Maria at front desk suggested a free WIFI upgrade as a Starwood Guest, which I appreciated a lot. Flor from housekeeping was also very accomodating with an additional toiletries (q tips ) packet.
i was disappointed the ice machine on my floor was broken. Was not fixed within the 3 days of my stay, though guest services said an engineer would be alerted. Manager on duty was accommodating to go to the restaurant(which had good food and service) and get me a bag of ice for my immediate needs.
so...great staff but broken ice machine on 3rd floor.
April 14, 2014
Rated 4 out of 5 by Japonais103 The memory of this travel from Japan
The cuisine of the hotel was very excellent, especially vegetables used as salad ingredients.
But in Wednesday evening, there were so many school children gathered on the elevator hall and I wasn’t able to take the elevator. Unfortunately I used the stairs to go up to my room on fourth floor. I’d like their teachers to teach them etiquette in public places.
April 14, 2014
Rated 4 out of 5 by NCEP2014 Excellent but shower water was too hat
For the first day of my stay, the temperature of bathtub water was tepid or a bit too cold. Someone might complain about it, I guess, but for the other days, the bathtub temperature was too hot to use. Since I could always use tap water of the vanity with comfortable temperature during my stay, there was something bad for the bathtub water. Hope there will some repairmen or adjustment by my next stay.
April 13, 2014
Rated 5 out of 5 by ValTiffani Nice place to stay in Reston
I have stayed at this hotel many times when in the Reston area. Check-in and Check-out are simple and quick. The rooms and bed are great. Breakfast was okay.
April 10, 2014
Rated 5 out of 5 by anot stay at sheraton
Ti was superb for helping my cousin get the best deal for celebrating their wedding reception in the hotel. The food was great, the service was excellent, the room was super clean
April 7, 2014
Rated 5 out of 5 by Lindalouand2 great park and fly package
The hotel offers a good park and fly package for Dulles airport. The shuttle was prompt. The hotel was easy to work with even though we had an arrival time of 7 in the morning because of our flight schedule.
April 7, 2014
Rated 4 out of 5 by Fa44 Comfortable and efficient
Very spacious room and nice view facing a swimming pool
The hotel is equipped with business center (for internet and printing)
A Restaurant nearby is great
April 1, 2014
Rated 5 out of 5 by Jeff02 Best port in a storm
United airlines stranded us at Dulles International Airport on February 15, 2014. Customer Service was packed so we headed outside to flag down a hotel van. We were so lucky The Reston Sheraton was the first one by. The driver called the hotel and had them hold us a room. We arrived and were greeted by a very pleasant young lady. She not only handled our needs quickly, she gave us a great rate on the room. It was late but we headed to the Cosmopolitan Bar for a drink and something to eat. The kitchen had just closed at 11:00 (missed it by minutes), but Raj the bartender immediately went in the back and produced chips and salsa. We were surprised and thankful that he went out of his way to serve us. Your team at this hotel did an excellent job and turned a bad travel day into a great night. Thanks again. We'll definitely use Sheraton as our first choice for hotels when traveling. Sincerely,
Diane and Jeff Madigan
March 30, 2014
Rated 5 out of 5 by BusinessTrip2014 Business Trip
Great greeting at check-in, wonderful room and staff. The shuttle was a big plus
March 28, 2014
Rated 5 out of 5 by GarySN2 Excellent service from front desk, to cafe to housekeeping
We have a wonderful stay at Sheraton Reston. Apart from the pillow being too soft for both of us, everything else is superb.
I would like to mention that I Justin Cooper, Jesse and Maria from front desk who have been extremely helpful and hospitable during my 9 nights of stay there.
Besides front desk, staff from the restaurants and housekeepers have been very professional and warm.
Great job, Sheraton Reston!
March 27, 2014
Rated 1 out of 5 by Maxna13 Aweful experience
Hotel went out of hot water. That day, my bathroom wasn’t done.
Bead sheets didn’t feet. Approximately 25% of the mattress was uncovered. When I complained about this at the front desk (nobody picked up the service phone, never), they said that they don’t have room service in the afternoons. All the furniture was covered in dust. Nobody cleaned them during my stay.
March 19, 2014
Rated 1 out of 5 by EricaL No hot water, no follow through on promises
I originally booked the Sheraton Reston when a heavy snowstorm was expected and I had to cancel my travel due to weather. I rebooked my travel for the next week. I was assured on the phone by the reservation desk that, as a "valued" SPG member, I would be contacted by the billing department to discuss refunding my cancellation fee. I was never contacted or refunded. When I arrived the next week, the very first morning I had no hot water in my room due to a hotel-wide outage. I was assured on the phone by the front desk that, as a "valued" SPG member, I would receive 3,000 pts as a way of making up for the problem. When I checked out, no one mentioned anything or even asked if I was affected by the hot water outage. Furthermore, I have yet to see any points post to my account. I was also approached by a shady man in the hotel lobby and followed on the complimentary shuttle to Reston Town Center. As a single female traveller, this was very unnerving. My office is literally next door to the Sheraton, but I seriously doubt that I will stay there again. I understand that things can go astray in the best of hotels, but what I cannot understand is the complete lack of follow through on two separate occasions from the Sheraton staff. The poor customer service will make me look elsewhere when I travel for business to Reston.
March 18, 2014
Rated 5 out of 5 by Littleguy12 Great customer service
The great customer service from Mr. Jesse Paige made my stay an excellent stay! Jesse took control of a situation that was not his fault and turned it into a positive one. Kudos to Jesse! I'm not sure if he will see this, but I just wanted to say thank you again for making my stay great and for providing excellent customer service!
March 17, 2014
Rated 4 out of 5 by 10yrspgmember Needs SPG Recognition
Not even a complimentary cup of coffee at this Sheraton. No newspaper. Club was being remodeled, so it was closed. Nothing special as a SPG member. But housekeeping is doing their job! Great clean room with nice beds. How about a cup of coffee for goodness sake!
March 17, 2014
Rated 5 out of 5 by mc62 Immediate Needs
Due to an unexpected airline cancellation, I needed a quick overnight at a trusted familiar lodging. I chose the Sheraton Reston as there are minimal expectations for a Sheraton property...
The check-in process was instant...the room and surroundings were all very clean...
Only issues...with 60mph winds...the windows sounded like they were going to blow in all night...!
March 14, 2014
Rated 5 out of 5 by SueRu7 Customer service was excellent!
From the front desk, to the restaurant, to engineering these young professionals have it figured out! Julianne greeted me with an email before I arrived and continued to help me further upon arrival. Maria listened to my specific needs and connected me with the resources I needed. Sahn helped me receive the BEST meal while catering to the food restrictions I have. And Paul/engineering helped me with the actions of a difficult guest. What a great team!
March 13, 2014
Rated 4 out of 5 by JohnOV reveiw
Sheraton Reston was just fine
March 2, 2014
Rated 5 out of 5 by Newyorker7 Very welcoming
Excellent staff, rooms and restaurants
February 23, 2014