Rated 4 out of 5 by Kar50 Nice hotel
Enjoyed our stay at Sheraton Smathers beach, great location and was nice having a shuttle drop you into town every day.
July 5, 2014
Rated 5 out of 5 by Majestic1234 Great staff
Great views, tropical grounds, rooms large, shower area great. Only problem we had was sofa bed was like sleeping on springs, but when we notified desk they brought a new mattress! The staff was friendly, and took care of all your needs. The transportation staff worked hard to get you where you needed to go on time. If shuttle filled up they radioed to get another one there. Beach across the street, and no worries about a cruise ship blocking your views. Enjoyed our stay.
March 19, 2014
Rated 5 out of 5 by Wayne64 Perfect stay
From the moment I arrived at the hotel, I was thrilled with everything from the first staff member, to the ease of check-in, the beautiful room, and the overall beauty of the entire property. I can't wait to go back.
May 4, 2014
Rated 5 out of 5 by Bill072013 Attentive staff
The room was clean and comfortable. The staff were very friendly, Whenever we asked for something they got us more than we asked for. For example we needed 1 towel and they brought us 5. They called to be sure we received them too. Right across the street from Smather's Beach. Free shuttle to the north end of the island where the charter boats are docked and a short walk to Duval Street and Mallory Square. Bring food to keep in fridge. Restaurants are far away and hotel restaurant is pricey, even for breakfast.
July 28, 2013
Rated 4 out of 5 by AndrewBrooklyn Nice hotel close to the beach
I got cool upgrade. Food was great. Staff friendla and hotel is located vedy close to the beach.
July 4, 2014
Rated 4 out of 5 by Debbiedoo loved location
My husband and I just returned from a short stay in Key West while touring south Florida. We were very happy with our choice of hotel. The room was very well designed and offered lots of storage. Concierge, and check-in folks were great. We were granted an early check-in and late check-out that really helped extend our time. We especially enjoyed breakfast by the pool, bike rental, easy shuttle to downtown at night. Only negative was the fact that many rooms (including ours) had no view or balcony.
April 1, 2012
Rated 5 out of 5 by RichYG Excellent experience!
I dropped off my cell phone on the shuttle. After I reported to the front desk, staff began to call the driver to search the bus. My phone was returned to me so quickly!
I am so happy with the experience. There is nothing more I could ever ask for! Thank you so much!
April 20, 2014
Rated 5 out of 5 by Tuyet Everything is above expectation
We should stay here more nights if Key West is in our trip plan . Recommend this hotel to everyone love to visit Key west.Definitely go back and stay here.
July 2, 2014
Rated 3 out of 5 by Janet01 Pluses and minuses
The shuttle van is a big plus with this resort as parking downtown can be a challange. Each room is a suite.The beach is directly across the street with easy access. The resort was prety quiet except for the guest's dogs constant barking and wooden walkways. The pool was adequate, but lounge chairs were scarce during the sunlight hours. Limited ocean view rooms.(21/194 rooms). Designated smoking areas need to be enforced.
March 4, 2014
Rated 3 out of 5 by Timeoff Water and fire alarm suprises
Without any notice, the water was disconnected one evening and went well into the early morning hours. We never received any communication after the inconvenience. Although seemingly out of management's control, the fire alarm sounded around 4am with people exiting the hotel quickly. No communication was sent to guests for the inconvenience. Location was oceanfront, but food options are limited to the hotel, unless one uses shuttle, taxi or rent car. Too constrained.
May 23, 2012
Rated 4 out of 5 by International64 Clean comfortable room
By Key West standards, this hotel room was very good. The room was clean and comfortable. The A/C is a central system so it is very quite. The best thing is that there is no motion sensor system, so the room stays at the temperature that you select. That said, the room is worn and the carpets were stained. As someone else noted, you can see daylight all the way around the door, though we had no issues with noise.
The worst problem with the hotel is the food service. We tried to go there for dinner, and even though the dining room was fairly empty, we were told that they were too busy and it would be over an hour to get food. Someone else in our group ordered chicken casadias. They waited a long time and then were served the food with undercooked chicken.
The beach was murky and covered with seaweed. It had a very bad smell that you could smell throughout the hotel.
We found this property overpriced for what we got.
June 26, 2014
Rated 4 out of 5 Dog friendly
We had a last minute need for a dog friendly hotel in Key West for one night before flying out. The Sheraton Suites Key West met and exceeded all our expectations for our puppy. We can't say enough how welcomed we felt when entering our room we were met with with a huge Sheraton doggy bed and a food and water bowl set into another Sheraton mat. Just outside our room down the stairs was a designated area to walk our puppy ! Thank you Sheraton Suites Key West.
August 11, 2013
Rated 5 out of 5 by MannyMiami Pet-friendly...?
While the facilities were clean and comfortable, I came across a few surprises. As I checked in at the hotel was considered to be pet-friendly, I was informed that my 14 lb pet would not be allowed on the shuttle bus. Nor would he be allowed to sit on the floor at my side in the hotel restaurant's dining room.
I certainly would have preferred to have been given full notice of this as I made my reservations and before traveling with my small pet to Key West.
November 28, 2012
Rated 5 out of 5 by Stacia410 Hotel has great features.
We had a wonderful stay at your beautiful Hotel. The rooms were large, clean and comfortable. We had a large group and were able to stay in the suite. The bar and the pool was very relaxing and drinks were good. Great happy hour and we relaxed in the hot tub also. Hotel was clean and friendly. The only problem was the bartender was a little short and rude. Coffee in the room was nice. We rented the bikes for a ride through the town which was our favorite.
December 12, 2012
Rated 2 out of 5 by ToddS Mold in Room
As a platinum member, I was treated very well upon check-in and received a room upgrade to an ocean view room. However, after a couple days had passed, my wife and I discovered large areas of mold in several spots around the room. Upon check out, I informed the front desk of the mold issue and showed pictures. There was no apology...beyond the mold issue, the hotel is pet friendly and we were reminded of it every night. I realize the hotel can't control a barking dog, but I'd rather not spend a vacation listening to dogs barking.
We were provided a free breakfast due to platinum status, however we only ate at the restaurant twice. The food was marginal at best and they were short staffed leading to a lot of unhappy customers.
There are plenty of places to stay in Key West with far better locations. I would not recommend this SPG property.
June 19, 2013
Rated 4 out of 5 by Kball51 Overall very nice
My wife and I just spent a week at this hotel and were very pleased to say the least. The suite was very spacious , clean, and comfortable, with a beautiful marble bath. I would have preferred a slightly firmer mattress, but that's just personal preference. The staff was very friendly, and helpful; especially Petie the concierge who was right on point with all of her reccomendations. We will definitely stay here again. A points bargain
March 3, 2012
Rated 4 out of 5 by Schaefer65 Next to the Beach
We visited Key West for our 25th Anniversary with Family, The access to the Beach is Wonderful, Shuttles to downtown are Great, Pool is Great, However the Morning Breakfast Buffet Staff needs ALOT of training. They do not accommodate groups over 4 at all. Other that than the hotel was very nice and we would go back.
March 17, 2014
Rated 5 out of 5 by DH23 Softball Trip
Great place for a team to stay. Great pool and hotel
June 30, 2014
Rated 5 out of 5 by hpob48 Never fails to impress
Every time I go to Key West I always stay here. From the manager Fotis who sent me my cell charger after I left it in my room to the front staff Jonthan and Tameka were great and even Taylor G are amazing. These individuals are amazing which I have to give Fotis extra recognition for hiring these people for seeing that they will go above and beyond to treat there guests great. Cant wait to stay there again soon.
October 22, 2012
Rated 4 out of 5 by LatinEddy Vacation w/ herons & iguanas
My wife and i had agreat time in this resort in Dec 2012. We were looking to take a few days mental break from our christmas family vacation in miami and key west did the trick. Our first couple dyas there we saw a beautiful blue heron and a colorful iguana. My brazilian/marine biologist wife thought we were back in the Pantanal at first. The rooms were quite spacious.
Easy access to all the hot spots in town.
April 9, 2013
Rated 5 out of 5 by Lovely02 Wonderful Anniversary
The suite was very spacious, clean and beautiful. The large walk-in shower was great as well as the nice and fluffy king-sized bed. A special thank you to the staff for allowing us to check out late and for recognizing our anniversary by sending us champagne and key lime pie. The hospitality was wonderful and couldn't we couldn't have chosen a better place to celebrate. Thank you Sheraton Suites Key West!!!
October 8, 2012
Rated 1 out of 5 by JenniferP Dirty, Moldy and Overpriced!!!!!!!!!!!!!
The cleaning staff didn't clean the room and we had to call the front desk for clean towels annd toilet paper. The bedroom's partition wall was rotted and molding. TV remote control didn't work.
Although the bed was comfortable.
February 1, 2012
Rated 5 out of 5 by DON43 Great stay at Sheraton Suites Key West
All of the staff were professional, courteous and friendly, starting with Check In and all the way to checking out. We were impressed with the consistent, friendly service we received from the Concierge, All Shuttle Drivers, as well as food and beverage staff. Only one Housekeeper was rude and late in cleaning room. Overall a wonderful experience in a picturesque setting.
August 7, 2012
Rated 4 out of 5 by Pedroboy Very pleasant hotel
Enjoyed our stay at this hotel: large-sized rooms, lovely heated pool, quiet location, free parking, shuttle to town, bike rentals, easy access to nice beach. Given that there is a fridge, coffee maker and microwave in the room, a couple of real glasses and cups (spare us the plastic and paper cups!), plus a couple of plates and some basic utensils would seem in order.
January 16, 2012
Rated 3 out of 5 by FloridaSunshine12 Attitude adjustment required
Room was not ready at promised time (4 pm) and staff was unapologetic.
I have stayed at many fine SPG properties and have almost always experienced very high level of service and quality.
Perhaps the wonderful sunny ocean side Key West location allows this property to have lower standards because they know people will be staying no matter what attitude is displayed.
June 23, 2012
Rated 4 out of 5 by colin26 Nice hotel, needs better maintenance
Well positioned across from a beautiful beach, close to Key West airport, with great staff, especially Goose and Andrea, and very good suites. Negatives were a weak WiFi signal and small worms living in the shower.
March 10, 2014
Rated 4 out of 5 by Mike01746 Great spot when traveling with family
Spent 5 nights (4/15-4/20) and loved it!
Rooms are fantastic, suites are very comfortable and clean. As always, staff was friendly, knowledgeable and courteous. Shuttle to Downtown was easy and when full they ran another. Enjoy Key West without the hassles and noises of downtown (unless you want it!). Kids loved pool and grounds are well kept and very lovely.
April 24, 2012
Rated 5 out of 5 by Nanc739 Customer Service Excellence
Customer service is alive and well at Sheraton Key West! Special thanks to one and all...especially the ladies in concierge, shuttle drivers (Ed), cabana staff (Carolyn) and dining (Goose).
Very clean and beautifully landscaped facility.
Quiet and restful. Convenience...all areas...all staff - very accommodating.
September 2, 2013
Rated 5 out of 5 by Maria333 Close to beach and Duval Street
Hotel was close to beach and major attractions. We just had to cross the street to get to the beach. Room was clean and spacious. Pool was clean and well kept. The kids really enjoyed the amenities. Just wished we could have stayed longer. Will definitely be returning. Staff was very accomodating to all our needs.
September 1, 2013
Rated 5 out of 5 by Dodge76 Great Trip
Drove to Key West from Tampa Bay. This place is away from all the noise and traffic of downtown Key West. Shuttle bus takes care of all the driving. Took us to and from every 30 minutes. The rooms are large, clean and up to date. The pool and staff are great. Will return again. Thanks Mr. ED for not leaving us !!!!
October 24, 2012