Rated 3 out of 5 by Anonymous2014 Average
One side of the hotel is rather noisy (street + outside fans noises). I asked to change room, the staff agreed but its tone of voice was rather impatient making me quite uncomfortable.
Rooms are correct.
Surprised they offer samples of body lotion, shampoo and conditioner, but no shower gel.
Convenient shuttle bus running every half hour to the shopping mall.
Breakfast and Wifi were not included - found the overall price high.
May 19, 2014
Rated 2 out of 5 by Mhef Adequate
Hotel has a great location but thats about it. Bed and pillows were terrible, way too much noise since I had a street level room and they nickel and dime you for everything. Room was clean but that's an absolute minimum. For what they charge I flat out expect more.
September 21, 2012
Rated 5 out of 5 by SpringBreak2012 Business Visit
Hotels in DC were booked and this was good alternative for midway between airport and DC. Airport shuttle was very convenient. Too bad pool, spa and fitness were under construction, but didn't have any free time to enjoy temporary workout room (which seemed OK).
September 24, 2012
Rated 2 out of 5 by Wilson0128 Hotel was HORRIBLE
I stayed in this hotel for an event. Yes, I am a preferred guest but it wasn't recognized. Didn't stay on that floor. Also my toilet wasn't working during my stay at all. Service was horrible......Don't stay here!!!! The food was pretty good (crab cakes).
November 29, 2012
Rated 3 out of 5 by London14 Not Told Pool Closed
The rooms and staff were very good. However, I was attending a conference for 4 days and I selected this hotel rather than the conference hotel (or any of the hotels nearby) because I wanted to use the pool each day. However, the pool was closed.
September 14, 2012
Rated 3 out of 5 by Pavisitor Recent Stay
I might recommend this hotel but with a caution. The front desk was very disorganized. I had to call twice to get my TV fixed. But special mention to employees Jason who helped me at guest services (no concierge) and Gregg, shuttle driver.
September 28, 2012
Rated 3 out of 5 by JJ15 Average Starwood Property
Bed was not the picture of comfort compared to other Starwood properties. Additionally, more and more hotels are allowing guests to plug in additional inputs (Apple TV, gaming systems) into the televisions. This hotel does not have that.
June 24, 2012
Rated 2 out of 5 by NotCustomerFocused Rude Front Desk and Dated Decor
During my checkin expereience Lamar was very rude and disrespectful to me and his fellow peer. Being a Plantium member I am entitlted to an upgrade including Club Level and Suites. Lamar intruded upon the conversation I was having with the gentleman checking me in and bluntly told me there were no suites available for my 3 night stay. The gentleman who was orginally checked me had confirmed there were suites available. Lamar explained to me that my only upgrade was a Club Level room which really has no difference than any other room. According to the spg app as a Platinum guest I am entitled to Club Level Access and a Suite. I think Lamar needs to understand first not to be rude and intrusive to his fellow teammates and secondly not to guest of the property. The hotel is also dated the rooms need to be upgraded to same level as other Sheratons. My stay in New Orleans and NYC was much better than this property. Also I ordered room service one night, in which I ordered a burger to be cooked medium and it came back well. The beef lacked flavor and substance.
January 23, 2013
Rated 1 out of 5 by Mackthe55 This hotel should have better customer service
1- we ask for coffee at night, we get next mornining,
2- Room service knoked at the door early because she want to clean
3 - No free internet they charge $12.50 for each devise
4- They charge $22.50 for car parking
February 24, 2013
Rated 1 out of 5 by Tom53 Don't stay here!
The pool was closed all 5 days of stay and we were not given another place to go. We were told the day before so there was no time to book somewhere else. Men working outside windows all day.
February 14, 2012
Rated 2 out of 5 by jes123 avoid this place
Room was not made up for 2 of the days of our stay..We requested linens which were not brought up so we had to go down to front desk to get it taken care of.Hotel restaurant has poor service
October 7, 2012
Rated 1 out of 5 by Holly58 Disappointed
Needed to change rooms 3x due to mildew like odor and electrical, phone and plumbing problems. Very disappointed in hotel's slow responsiveness and the lack of maintenance overall.
December 12, 2012
Rated 5 out of 5 by galdev Thanks.
Your staff was friendly and helpful. From check in through check out we appreciated the way that you and your staff helped to make our stay enjoyable. Thank you.
February 18, 2013
Rated 5 out of 5 by Mello24 Army Special Event
First of All, I want to give thanks to the following outstanding employees that met my every need and while doing so always called me by my last name as I approached the front desk. Ms. Sevena was superb to say the least. From the time I walked in she was accommodating and welcoming. Her front desk knowledge and professionalism was quick, honest and genuine. Ms. Sura also met the same expectations and work ethics. The Shuttle drivers were awesome and on time and were always willing to help. I really enjoyed this hotel along with 23 other family members. Your staff made our stay and Washington experience amazing.
March 31, 2014
Rated 5 out of 5 by 2Corinthians5vs18 Stay duiring NDP's The Summons
Became friends with the cheff, the girl at the reception desk, operations manager.
All went the extra mile to bless me as I took part in NDP's The Summons.
October 8, 2012
Rated 5 out of 5 by dog72 Outstanding service
During hurricane Sandy, the hotel provided the most wonderful service and support to our event. The service was so great that no one was inconvenienced.
November 1, 2012
Rated 5 out of 5 by jhawk MCM 2012
Great location to stay for the MCM. Friendly, helpful staff! We used the shuttle to the Metro every day and it made it so easy to get around town.
November 1, 2012
Rated 4 out of 5 by Jepeli Friendly staffs and clean room
Overall I have a good experience with this hotel. The hotel has everything I needed during my stayed, it has heated pool, gym and good breakfast.
January 3, 2013
Rated 4 out of 5 by christi123 Great location, lousy outlets
The location was central however parking
was expensive. The outlets were also loose therefore preventing any chargers from staying in.
January 7, 2013
Rated 1 out of 5 by BelowExpectation2012 Below Expectation
The service at the hotel was well below my expectation. Basic amenities were not included. It was a disappointing experience.
October 19, 2012
Rated 4 out of 5 by Sisters4 Our DC sisters weekend
Your employees were very polite & professional. The food in your restaurant was great. I think the rug in the room ( 1205 ) should be replaced soon, The only thing negative in that room beside the rug was the view . Your Hotel over all was lovely but I would not want that room again, Thank You
May 21, 2014
Rated 5 out of 5 by debbie68 Evacuation
Emergency lights are needed in the rooms. We had a 2 AM evacuation and no lights in the room.
September 27, 2012
Rated 2 out of 5 by Dutchman01 Complaints
Car had water damage in garage. TV volume could barely hear, reported, nothing done.
October 7, 2012
Rated 3 out of 5 by HMHG1 TO MUCH REPAIR
REMODELING NO POOL TV NOT WORKING PROPERLY NO REFRIDGERATOR MEDICAL USE
August 1, 2012
Rated 5 out of 5 by Jimmy06 Hotel has great features
The hotel met our needs in every way. Staff was superb! Great location.
September 28, 2012
Rated 5 out of 5 by AlSr Clean & Friendly
Everyone one helpful and friendly and the room was spotless.
November 29, 2011
Rated 5 out of 5 by XXXX X
Room was great, service was great, but TV didn't work
January 25, 2013
Rated 5 out of 5 by Chief1 Excellent Staff & Amenities
Staff met all my needs. room was excellent
September 26, 2012
Rated 3 out of 5 by Michelle5 Disappointing Stay
I have stayed at Sheratons around the US for over eight years now. I have never been more disappointed. There were a few problems.
One, finding my reservation took ten minutes to find, and I did not get a warm reception. Secondly, I had a key that didn't work, so it was hard to get into the 24 hr gym. Yes, 24 hrs but it was locked. I understand renovations, but no explanation on why there were no clean towels for the workout.
The scariest thing was thing was with my credit card "incidents". My card was charged fifty dollars when I checked in for incidentals. I have never heard of a Sheraton precharging. I was settling in for my meeting the next morning, and I read an email alert from my credit card company. It came in at 2:06 am. I was charged $74.06 by the hotel. When I went to ask the front desk, they stated it was for room service. My room service bill was less than $20 for the previous night. I started to see puzzlement in their faces, and I inquired again what the charge was for. I got a response of annoyance. After standing there a few minutes silently, the clerk gruffly said that nothing will be charged to my account again. If I want something to eat, I must come down from my room and pay for it myself. My card is mysteriously being charged by the hotel, and you’re upset with me.
August 6, 2012
Rated 2 out of 5 by JR71 Poorly Managed Hotel
I was very disappointed by three things: the front desk staff, housekeeping, and the hotel shuttle.
I had requested a connecting room with my sister when I made my reservation on-line several weeks prior to our trip. The week prior to arrival, my sister called the hotel to confirm the request. When we checked-in, no trace of either request could be found. They, of course, could not accommodate the request. As a concession, they offered us free parking. This did not make up for the fact that our request had been ignored.
Upon check-out, I saw a charge for “Miscellaneous - $20.” When I asked about this charge, I was told that I had requested a roll-away bed and that is what the charge was for. Of course I had not requested a roll-away. I requested adjoining rooms. So I didn’t get what I wanted and was charged for something I didn’t request. The charge was removed from my bill.
Housekeeping : We were given one bottle of water in our room. And it was replaced only once during a 4 day stay. This is terrible, especially considering the quality of the tap water. We never had our room service menus replaced either. And they never stocked a pad of paper in our room.
Hotel Shuttle: They are sorely deficient on shuttle seats. They either need more shuttles or bigger ones. We had to take taxis and another family decided to drive because the shuttles were full.
This hotel is in a good location. The view from our room was great. And the food was done well. Room service was a highlight. The food was on time and the order was accurate. And they followed up with a phone call to ensure everything was OK. It’s too bad the negative experiences we had overshadowed the good.
July 30, 2012