Rated 4 out of 5 by dolom A good surprise!
After reading some reviews I was afraid the hotel would be just average while eventually it turned out to be really an high level accommodation: the room was comfortable and clean, staff very friendly and supportive, WiFi very speedy in the rooms and even available for free in the lounge (very nice!).
December 3, 2012
Rated 5 out of 5 by TkoSwrx I will go back
The best staff. Great customer service. I went down to ask for a electronics shop because I forgot my cell phone charger the guy asked what phone I had. I showed it to him, he came back to my room in 15 min with a charger that fit my phone. Let me borrow it until I checked out. He went out of his way.
July 25, 2012
Rated 5 out of 5 by DFM05 NY trip with Spouse
I frequent this hotel when I come to NY, this last time I brought my Wife and she truly loved the room, the cleaniness and the feindliness of the staff. I can't say enough good things, since from the receptionist to the bar waitress(both) and the check out receptionist were extremly wonderful.
December 20, 2013
Rated 3 out of 5 by BMR2 SI Times Square
The hotel is in a great location for the theater which is why we were in NY.
The only thing we have that is annoying is the sound proofing in the rooms (or lack thereof). Toilets flushing, people talking. It was hard to get a full night's sleep.
March 17, 2014
Rated 5 out of 5 by gbonanse NYE 2014
We stayed at Sheraton Times Square for the NYE 2014 - excellent location, affordable price, excellent staff and hotel in perfect conditions. The best location possible if you want to be in the pulsing heart of NYC NYE parties - distant enough from the big crowds and near enough to walk by.
January 5, 2014
Rated 4 out of 5 by DavidStetson Great NYC stay for 12k points
Good use of points, room was small however.
May 8, 2014
Rated 5 out of 5 by kak818 Above and beyond
I stayed at this hotel as a celebration with my boyfriend as we met there 3 years ago. Brittany and the other VIP staff was very accomodating with a room upgrade and also delivered a bottle of wine and a cheese platter to congratulate us on our anniversary. Really nice touches and much appreciated.
June 22, 2013
Rated 4 out of 5 by CindyLooHoo Great Location - Great Staff
The location is perfect for Uptown and the staff is very friendly. All three rooms that we had were recently renovated and the beds were very comfortable. I would definitely stay at this hotel again and again and again. Thanks to the entire staff for making our family holiday vacation so enjoyable.
December 23, 2011
Rated 5 out of 5 by Anth great location, helpful staff
This is my first visit to New York, the hotel was perfectly located, being just a 5 minute walk to Times Square and 2 mins from the nearest subway station. The room was lovely, clean and the housekeeping staff were very friendly.
Would recommend this Hotel and would most definitely stay here again.
September 18, 2012
Rated 5 out of 5 by ron6969 Great Staff
Upon check in the line was long but moved well and there was a greater for the waiting que that was very friendly and helped move the line. The gentleman that checked us in was friendly,the room was ready at 1:00 PM and he gave us a late check out at 4:00 pm which was very helpful during this stay.
December 19, 2012
Rated 4 out of 5 by Roadie59 Good Stay in Mid Town
Stayed in mid town at teh Sheraton Times Square. It was a good deal and close to all of teh action. While the hotel is nice and updated, watch out for the extra charges such as the charge to use the gym and the charge to check your bags (4.00 per bag).
March 10, 2014
Rated 4 out of 5 by Julia45 Excellent Location
Prompt check in and greeted warmly by hotel reservation staff. Great room service, located close by to Central Park, Times Square. Personally greeted warmly each morning of stay by room cleaning staff. Buffet breakfast and wait staff excellent. Definitely will stay at hotel upon next visit to NYC.
September 13, 2012
Rated 3 out of 5 by ETtravel Perfect location
Location, location, location. Approx.5 min walk from Times Square. Just across the street we found very nice brasserie for breakfast since Hotel breakfast was not the best, If you like sweets you will enjoy it.
Very busy hotel.
rooms should be renovated.
Loudge on 44 floor with spectacular view.
October 24, 2013
Rated 5 out of 5 by GypsySue competent workers at this hotel
Everyone was so helpful and thoughtful. The rooms were great , clean, and comfortable. I would never hesitate to recommend your place for anyone, and the location is great also, Close to everything we wanted to see and do. Thank you for being so kind , and I give you the highest rating there is.
October 7, 2012
Rated 4 out of 5 by RJSTL88 Great staff
The staff was very helpful and treated me like a valued guest. I did not know that being an SPG member would give me a late check out and free internet. The 4PM checkout time was especially great, giving me time to enjoy the city without having to mess with my bags before heading to the airport.
January 10, 2013
Rated 5 out of 5 by Lisa007 Wonderful place to stay!
We came into New York to see a show and do alittle sightseeing overnight. The staff at the Sheraton was extremely polite, helpful, friendly and knowledgeable. We have stayed in many city hotels around the world and I can honestly say the staff here was the nicest! I would recommend a stay here!
August 16, 2013
Rated 5 out of 5 by Oldbutnotslow66 A hotel with great service.
At a crowded hotel with conference attendees, the Sheraton went beyond my expectations with service. From the upgraded room with a city view, to the quick plumbing repair in the shower and complimentary breakfast for the inconvenience, I was able to have a very positive experience in New York.
August 14, 2013
Rated 4 out of 5 by Sarah31 Concierge unhelpful
My questions for the various concierge I spoke to were specific, but centered around normal tourist attractions. Their answers were broad ans unhelpful and in one case simply wrong. Thank goodness for smartphones. They seemed unhappy to be there and eager to pass me off as quickly as possible.
August 9, 2012
Rated 5 out of 5 by Germanator66 I love New York
This was my first trip to New York. I loved the view from my room. I was on the 36th floor. The room was comfortable and near Time Square. Subways were accessible and so was public transportation. Everything was in walking distance. I did a lot of walking. I will definitely be back next year.
August 18, 2013
Rated 4 out of 5 by Lily36 Comfort and location
We're considering a return trip (for fun, not work) to NYC and would stay at this Sheraton location. It is centrally located with access to the subway, Central Park, shopping, and theater, but not near the congestion and craziness of Times Square. Our room was clean, quiet and well appointed.
August 14, 2013
Rated 3 out of 5 by Bill17 Not as good as usual
I have stayed at this property several times. This recent stay was not as good as usual. The room was not a clean as usual and the particular room I was in had paper thin walls. I could hear the people in the next room talking.
Past stays were good so I would not recommend looking elsewhere.
January 30, 2013
Rated 5 out of 5 by Vanessa Customer service
We came in at a time where the hotel had issues with room availability. We had to wait until 11pm to get into our room but the hotel staff made this unpleasant situation much better with their service. Warren at the front desk was excellent! He was professional and showed great customer care!
March 22, 2013
Rated 2 out of 5 by BR123 Poor Platinum Benefits
Room provided did not comply with Platinum program guidelines (Double-bed basic room). Could not accomodate a king or any upgrade. No complimentary water in room. Gym attepmted to charge $10 fee even though it is free for Platinum members. Property does not participate in "Go Green" program.
June 28, 2013
Rated 4 out of 5 Business Facilities
Wanted to print out my boarding passes. Machine in lobby broken. Sent me downstairs to other computers. Those were old and didn't work properly either. Finally, went back upstairs and one of the people in charge of checking guests in printed out my passes. Time spent doing this - 40 minutes.
December 16, 2012
Rated 5 out of 5 by MUL2 M&G Portland Maine
Arrived on Friday the 13th of Dec....Left one day early due to snow storm....No Charge on leaving early....free WiFi....Staff very friendly (as always)....great help getting a taxi to JFK....we'll be back....NYC owes us a weekend....last year we had to leave early because of SANDY....
December 15, 2013
Rated 3 out of 5 by Kitbo Nice hotel, but broken tv,unattentive staff
I was extremely disappointed not to be able to watch a movie in my room. By the time I finished waiting for an engineer to fix the tv, it was late. The engineer was unable to fix the tv and it was too late to change rooms and begin a movie. I felt that I wasted my night dealing with the tv!
May 14, 2012
Rated 5 out of 5 by PSHAH Good location
The hotel is ideally located for sight seeing in New York.
Enjoyed our stay and would highly recommend.
I was not happy not to be given a superior room which I had paid for.
Although got it next day caused a lot of inconvenience and thought that the reservations dest lacked professionalism
August 11, 2013
Rated 3 out of 5 by Ray51 overpriced
At $450 this small room was way overpriced! I realize this is NY and the demand is there but I felt taken advantage of. I won't stay at a Sheraton again. The guy that checked me in was very agitated and brash. $3.25 to check bags is outrageous, first time I have ever been charged for this!
May 21, 2013
Rated 4 out of 5 by auntsissy geat experience
This was our third visit. Rooms are very nice . We upgraded to the club level and were really pleased. Room was clean and you cannot beat the location! Only recommendation is to buy fitted sheets that actually fit. One of ours was a bit small and kept riding up. Otherwise, we will be back.
December 18, 2011
Rated 4 out of 5 by JJ21 NYE
The only complaint I have regarding this hotel is that the shower didn't have good pressure and the water took a while to heat up. Also, the room was a little old but that was fine because we had our dog with us. The hotel itself is in a great location. We enjoyed our stay here during NYE!
January 3, 2013