Rated 4 out of 5 by toonage Good hotel with great location
Hotel was a great stay and central to everything we wanted to see. Only problem was that conversations from staff and other guests in the hallways was really loud in our room. Hotel was great, staff super nice and friendly and overall really positive expereince.
February 26, 2013
Rated 2 out of 5 by EAMII This hotel has a great location but dissapoints
The staff and the hotel were not up to the task of handling the crowd created by the holidays and conventions. I am starwood platinum and while the staff attempted to be accomodating I was not treated very well. Our room was onthe club floor but it was dirty upon check-in including remnants from a previous guest in the toliet...gross. Upon complaining the cleaning problems were resolved and we were told our 12,000 points would be returned to our account and we would be upgraded to a better room the next day. The day crew indicated my account had been credited for 5,000 points and we were offered a change of room but it was hardly the upgrade we had anticipated for our troubles. In addition the elevators failed three times during or visit causing us 15-40 minutes delays to either access our room or exit the hotel. We appreciate the gesture of a bottle of wine and cheese plate but we would rather have enjoyed the guest room experience we have come to expect as a starwood platinum guest. Thank you for requesting our feedback.
December 5, 2012
Rated 3 out of 5 by Doty The hotel staff is outstanding
Most of the staff here has been very helpful. Especially Matt and Christopher at the font desk; Joy in billing and Sharon which I'm not sure of her department but she has helped with our reservations. Some your front desk staff are a bit sharp not very helpful.
April 18, 2013
Rated 5 out of 5 by TravelBuff123 Wonderful Hotel
The Sheraton far exceeded our expectations! The hotel is lovely, rooms are comfy and clean, the staff was exceptional. We had a slight problem with our reservations at check in and they resolved it cheerfully and efficiently. I will definitely stay here again.
June 10, 2013
Rated 4 out of 5 by Mark7 some comments
A large comforter is not necessary in the summer time.It just gets in the way.The little radio on the nightstand was unusable(poor reception).Bathroom was very clean and nice.Staff was helpful and did a good job.The room even had a fairly good view of 7th Ave.
September 2, 2012
Rated 3 out of 5 by Ludvic Excellent location
Barman Business but not friendly at least with us
Room we arrive late (midnight) but were told we were upgraded which wasn't true so why to tell us
We were on 6th floor and it was very noisy during the week-end late night and early morning due to young group.
May 10, 2013
Rated 5 out of 5 by Tesss My stay at the Sheraton New York Times Square
My experience at the Sheraton New York Times Square exceeded all of my expectations. I thoroughly enjoyed my stay. The hotel is impeccable. The staff is very professional and extremely courteous. I will definitely return to this hotel at my next visit to NYC.
June 15, 2013
Rated 3 out of 5 by Janef Overall it was fine
However the bag storage was not acceptable. The line was almost out the door to store bags. It was slow and I almost missed an appointment.
May 6, 2014
Rated 4 out of 5 by Dan44 Great location
This was a great location for our weekend visit to take in the Rockettes, see the 911 Memorial and see the area. Only problem was 2 of my 3 rooms were not ready upon arrival and linens not available for the lounge until 2-3 am which was very disturbing.
January 1, 2014
Rated 5 out of 5 by FamilyPerson Very Comfortable
Simple one night stay in the city with my family. Very clean, comfortable room. Friendly check in. Needed a restaurant recommendation and got a good selection from the concierge. Lots of "stuff" within walking distance. Will stay here again without question.
August 29, 2012
Rated 5 out of 5 by Hast48 My stay in NYC
This hotel was wonderful. Great location and the staff was great! Loved the Club Lounge. Thanks for a great stay!!
May 12, 2014
Rated 4 out of 5 by Pamela34 Great stay, great location
Comfortable beds, excellent service and a good nights sleep. Staff was friendly and helpful. I do wish the wi-fi was free in the rooms and the shower water pressure was a bit better. Overall, a great stay and I would stay here again, excellent location!
December 25, 2013
Rated 2 out of 5 by AprilStay Need to improve guest check in/out
The guest check in/out process was completely unorganized. People waiting in the lobby for hours for rooms. Too many people allowed to check out late and not accommodation for early arrivals.
April 14, 2014
Rated 3 out of 5 by JRO23 Floor was dirty
I've stayed at this hotel before and thought it was great. But this visit was disappointing. Our hallway floor was very dirty - looked like it hadn't been vacuumed in days. Our room was clean enough, but not great. Location of this hotel is very convenient.
December 9, 2011
Rated 5 out of 5 by aroxie79 Love this Hotel!!
This is my 2nd. stay at your hotel. We loved the new upgrades in the decor and carpet! This hotel is classy and the staff is always so helpful and act very professional.I will only stay at the Sheraton New York Hotel when I visit N.Y.C. I Love your hotel!!!
October 24, 2012
Rated 5 out of 5 by Pat68128 Great staff. Great location.
The staff was great. Although all hotels in NYC seem busy at check in, the check in at the Sheraton went quickly. Front desk staff was great. Can't ask for a better location.
April 22, 2014
Rated 4 out of 5 by SGarts Great Conference Hotel
I stayed here as an overflow from a conference down the street. I was surprised at the low rate (a conference perk) and pleased with the cleanliness of the freshly updated room. The only complaint I had was the room was a bit small, but hey, it's New York!
March 7, 2012
Rated 5 out of 5 by Lauren31 Beautiful hotel great location!
I originally booked the hotel in hopes it was clean and a decent location since I was traveling with my 11 yr old daughter. It exceeded every expectation! The rooms were clean, new and a nice size. Above all the location was the best, we walked everywhere!
October 24, 2012
Rated 5 out of 5 by Cheryl4 Great Location
We have stayed here 3 times and are never disappointed. The staff is very helpful, with quick check-in. The location though is the best. It's within walking distance of Times Square, Central Park, Rockefeller Center and 5th Avenue. Love this hotel in NY!!!
October 5, 2012
Rated 4 out of 5 by DrJoe Overall one of my favorite places to stay in New York City
Whenever I stay here I reserve a Club Level room. This time I was disappointed in the food they offered in the lounge. In the past there was a nicer assortment of snacks. Same with the continental breakfast. Need to step that up to what it was in the past.
October 22, 2012
Rated 5 out of 5 by 1227victor Sheraton Times Square
The staff makes you feel special even though you are so far from home. The smiles are genuine and it is good feeling to know somebody's glad to see you.
April 30, 2014
Rated 5 out of 5 by LESJOB2 This is a great place to stay
Our room was great and the hotel location is great, near everything. All the main things to see in the city at this time of the year within 4 to 6 blocks. Only had to take the subway to 911 memo. Thanks for making our holiday visit to the Big Apple great.
December 27, 2012
Rated 5 out of 5 by StanMich Dr.
GreatLocation and personel
May 26, 2014
Rated 4 out of 5 by AndiMcD This hotel is conveniently located
Great price for NYC, and location is ideal for anyone visiting the city for the first time. 7th Avenue/Times Square is a must when you're in the Big Apple, and Sheraton NY Times Square is located near everything.
March 27, 2014
Rated 4 out of 5 by Papa1965 Great Central Location
Just want to stay this is one of my favourite SPG properties in NYC - great location and the Sheraton Time Square have some of the friendliest staff I have ever met, even the staff in the coffee shop can't do enough for you.
Cant wait to go back!
January 18, 2014
Rated 3 out of 5 by Rose Wonderful location
Newly renovated...but still cramped small rooms but this is NYC. But the location...can't be beat. Blocks from Penn Station/MSG, subway line at the corner, quick walk to Rockefeller Center, Radio City, great food everywhere and literally at Times Square.
May 4, 2013
Rated 4 out of 5 by Zachsmom43 This hotel needs to improve guest service
Very limited food and beverage facilities - bar service does not start until 3pm - food was marginal at best. Long lines to check in, check bags, concierge etc. I realize this is holiday season but level of service and staffing should be at max capacity.
December 10, 2012
Rated 4 out of 5 by FredCO Great VIP Hosts
Had the privilege of being helped by SHeraton's VIP managers during this visit to NYC. I wish to personally thank Anne Mari, Brittany and George who assist of different days in the Concierge Lounge. I was with the hotel for over a week this stay and found their help extraordinarily useful in terms of making sure I was in a comfortable room and when I had guests join me they were able to pre-block room nearby. Exactly what I needed while studying for business exam's in the City. I cannot wait to return in July with my wife and family for a long weekend and hope to be in touch with this excellent team of managers.
I must add that on more than one occasion while in the Starwood Lounge I saw them go above and beyond in providing excellent customer service. This could range from helping a distressed person with room issues, to helping a person get comfortably seated in the lounge when it was full, to looking up reservation details, to assisting with a multitude of issues that travelers encounter. They were invaluable aspects of my experience at the Sheraton Time Square. Thank you to all 3 of them - Brittany, George, Annemarie.
Sincerely, Fred Michel
Starwood #; 53612676
May 10, 2014
Rated 1 out of 5 by Rez1000 Horrible stay
Bathroom was smelly all the time
Was never given any water till i asked several times
Service was awful
May 13, 2014
Rated 5 out of 5 by Lynn50 Perfect Stay
From the elegant and sophisticated entrance, to the friendly, knowledgable and helpful staff to the clean, polished and ultra-comfortable bed and room....it was a perfect stay. Excellent location in NYC. It was nice to come "home" at the end of the day.
June 10, 2013