Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
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Rated 3.7 out of 5 by 2242 reviewers.
Rated 2 out of 5 by Oversold hotel was oversold, I ended up in a room type that I didn't reserve. No acknowledgment at check-in that I had SPG status (SPG line ended up being used by all guests, took a long time to check in). Two lightbulbs in the room were out. December 17, 2012
Rated 5 out of 5 by Excellent Hotel My girlfriend an I enjoyed the hotel. The ubication is excellent, only 2 blocks away from Times Square. We loved the room. It was very confortable and modern. We had a little problem with the elevator, but the staff solve it quickly. March 4, 2013
Rated 4 out of 5 by One Week in New York Enjoyed our stay, location was excellent, staff were very helpful and would recommend to fellow travellers. Would like to have seen a hot tub or pool, especially after a long day of sight seeing and walking ( you will get sore feet) May 28, 2013
Rated 4 out of 5 by Facilities need improvement Two things did not work properly, the satellite TV reception (numerous channels had terrible reception) and the shower (70% of the water poured out of the tub faucet instead of the shower head). Otherwise the stay went fine. February 2, 2014
Rated 3 out of 5 by Hotel needs better housekeeping and meal choices Unfortunately, we had too many problems with room cleanliness. Housekeeping staff was abrupt when I tried to address the concerns. The concierge breakfast and evening snacks have been greatly reduced and we were very disappointed. December 2, 2012
Rated 4 out of 5 by Delightful I was hesitant after reading the reviews but I went ahead due to proximity of hotel to Ziegfled theater. We were given a room on the 50th floor with 2 queen beds I requested and check in was a breeze. will definitely go back here! August 28, 2013
Rated 5 out of 5 by Great hotel in great location We love this hotel for few reasons... The staff is very nice and accommodating. The location is fantastic, close to Time Square and theaters. Has a club lounge that adds to our comfort. Rooms and showers with new and great design. February 19, 2013
Rated 5 out of 5 by Beyond my expectations As much as I love New York, I always expect a bit of attitude at the hotels. The Sheraton was so wonderful, people were friendly and overly accommodating. I thought I was in Iowa! I'd stay there again. The manager, Alex, is a gem! July 2, 2012
Rated 5 out of 5 by The Club Lounge a Nice Surprise This was my first visit to this Sheraton. The lounge at the end of the hall with breakfast and cocktail food items, beverages available all day, and access to computers was a nice surprise and made staying here a great experience. April 8, 2013
Rated 2 out of 5 by Need to improve guest check in/out The guest check in/out process was completely unorganized. People waiting in the lobby for hours for rooms. Too many people allowed to check out late and not accommodation for early arrivals. April 14, 2014
Rated 5 out of 5 by Great Location! This hotel was very clean with a spacious bedroom. The location was perfect - walking distance to Central Park, Rockefeller Center and Times Square. I am so glad that we chose this location for a mother/daughter weekend get-away. July 27, 2012
Rated 5 out of 5 by Family trip Excellent front desk service from Daurius and Iverson June 9, 2014
Rated 4 out of 5 by NY Times Sheraton There is one side of the hotel that does not seem to be as updated (lower 20 floors). The reception staff is very busy - and didn't give eye contact or smile. May 8, 2014
Rated 2 out of 5 by Very Disappointing Sherton This Sheraton does not meet Starwood standards. The lobby is nice, but the rooms are not. They are dated and LOUD. The staff was not the best either. May 12, 2014
Rated 5 out of 5 by 60th birthday stay my wife & i have just spent 8 nights at the sheraton to celebrate my 60th birthday.hotel was just perfect,location,comfort & service was exceptional.we will definately stay at this hotel again.thanks to everyone at the sheraton. May 15, 2013
Rated 4 out of 5 by A place in New York Best location and a good hotel June 13, 2014
Rated 5 out of 5 by Great location - but I love the location and the hotel in general.... however, I do have an issue with the bathtub! Alot of mold which could easily have been cleaned with some bleach. Very disappointing! Otherwise, I like your hotel a great deal. August 5, 2013
Rated 5 out of 5 by Great location, very nice room This hotel has a great location - close to Times Square but not so close that it is super-noisy. Room was spacious for NYC and very clean. The hotel has obviously gone through a recent renovation and the room is very tasteful. October 17, 2012
Rated 2 out of 5 by Not Starwood's best property The Starwoods perks were not shown when checking in. There was no upgraded room(only when available) to a SPG floor. The staff was rude and I had to ask twice to have my bathroom cleaned because it was dirty when I checked in. April 12, 2013
Rated 2 out of 5 by Customer service needs to be improved I was very disappointed with the willingness of the front desk staff to meet my need for an early check in. Also, my reservation for a room with a king or queen bed was ignored and the response was this was the best they had. September 16, 2012
Rated 4 out of 5 by Excelent location, facilities are very good for the price The hotel is great, convenient, its location is ideal for visiting the sights of Manhattan. The rooms are good enough, but a bit small when there are more than two people. Very friendly staff. I recommend it. I'll be back January 3, 2014
Rated 4 out of 5 by Excellent extra effort by staff member I needed 2 rooms, preferably next to each other and Danus (I think that was the name) at the front desk made an extra effort to arrange this and saw it through until we were able to get in the room. A very nice extra effort. August 20, 2012
Rated 4 out of 5 by JC The hotel is well located and the service is good. The high volume of guests and low personnel at the reception makes sometimes difficult the check in. When asked to repair something in the room never was done during my stay September 18, 2012
Rated 2 out of 5 by Little Things Make A Difference Pillows are very uncomfortable. Said they were feather, but they were certainly foam. Also, the in-room safe was locked. Repeated calls to the front desk to have someone come to the room to unlock the safe were unsuccessful. June 2, 2013
Rated 3 out of 5 by Probably not again... We arrived to the hotel about 11:30 am and our room was not ready. The SPG Platinum desk took my cell phone number and said they would call when the room was ready. We went back at 4 and still no rooms were ready, however when I pushed back a little bit there was one available. I was embarrassed to bring my friends into the room, the shower had mold in the grout and was poorly cleaned. When I called the front desk to request a new room the attendant was rude and said it would be at least a couple of hours to get a new room. The Housekeeping manager, Diana came up and was astonished at how dirty the shower was and immediately called to have us relocated and our luggage moved. Surprisingly there was another room available immediately on the SPG floor, our first one was not. The new room was clean and comfortable. During our stay (3 nights) we requested more body wash and shaving cream and our request was unfulfilled, in fact it was like we were asking to move the earth. The SPG lounge was nice but always crowded, to the point that breakfast was standing room only. We chose to take our bagels and coffee back to our room. Great location, fast elevators, and the helpfulness of the Housekeeping Manager were the only good things about this hotel. The SPG Platinum desk was rude and unaccommodating. When I go back to NY I will stay in a different location. June 24, 2014
Rated 5 out of 5 by Hotel is always prefect I'm at Starwood hotels every week in some part of the US. This hotel is consistently friendly, extremely attentive actually often at check in remembers my name, goes beyond the call to make sure my stay is the best possible April 29, 2012
Rated 5 out of 5 by Great staff. Great location. The staff was great. Although all hotels in NYC seem busy at check in, the check in at the Sheraton went quickly. Front desk staff was great. Can't ask for a better location. April 22, 2014
Rated 5 out of 5 by Excellent Experience I thoroughly enjoyed my stay at the Sheraton at Times Square. Being close to Times Square and Broadway was great. Yet my room was so quiet that I felt like I was far from crowds. Great service from all levels of employees. April 3, 2013
Rated 5 out of 5 by exceeded my expectations Great location- We were there for my daughter's birthday. The hotel was immacuuatly clean, hotel staff was completely attentive and professional. This is the best hotel, I have stayed at in NYC. -Thank you for everthing!! May 30, 2012
Rated 5 out of 5 by One great hotel Everything one could ask of a hotel in NYC. Perfect location, friendly staff, modern, comfortable facilities. Even through hurricane Sandy, this hotel provided top service due to its up-to-date design and dedicated staff. November 2, 2012
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