Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • Stati Uniti
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Rated 3.7 out of 5 by 2265 reviewers.
Rated 4 out of 5 by Excellent extra effort by staff member I needed 2 rooms, preferably next to each other and Danus (I think that was the name) at the front desk made an extra effort to arrange this and saw it through until we were able to get in the room. A very nice extra effort. August 20, 2012
Rated 2 out of 5 by Little Things Make A Difference Pillows are very uncomfortable. Said they were feather, but they were certainly foam. Also, the in-room safe was locked. Repeated calls to the front desk to have someone come to the room to unlock the safe were unsuccessful. June 2, 2013
Rated 1 out of 5 by Terrible No Hot Water on a Monday Morning from 6am-730am. Late wake-up call. My room had a foul smell. Thank goodness I only had to stay one night. Terrible experience all around. Really disappointed. May 20, 2014
Rated 5 out of 5 by Hotel is always prefect I'm at Starwood hotels every week in some part of the US. This hotel is consistently friendly, extremely attentive actually often at check in remembers my name, goes beyond the call to make sure my stay is the best possible April 29, 2012
Rated 4 out of 5 by Excelent location, facilities are very good for the price The hotel is great, convenient, its location is ideal for visiting the sights of Manhattan. The rooms are good enough, but a bit small when there are more than two people. Very friendly staff. I recommend it. I'll be back January 3, 2014
Rated 5 out of 5 by Excellent Experience I thoroughly enjoyed my stay at the Sheraton at Times Square. Being close to Times Square and Broadway was great. Yet my room was so quiet that I felt like I was far from crowds. Great service from all levels of employees. April 3, 2013
Rated 5 out of 5 by new york trip Was very close to all the thing we wanted to see and do for first trip to new York city July 13, 2014
Rated 5 out of 5 by exceeded my expectations Great location- We were there for my daughter's birthday. The hotel was immacuuatly clean, hotel staff was completely attentive and professional. This is the best hotel, I have stayed at in NYC. -Thank you for everthing!! May 30, 2012
Rated 5 out of 5 by One great hotel Everything one could ask of a hotel in NYC. Perfect location, friendly staff, modern, comfortable facilities. Even through hurricane Sandy, this hotel provided top service due to its up-to-date design and dedicated staff. November 2, 2012
Rated 4 out of 5 by This hotel is conveniently located Great price for NYC, and location is ideal for anyone visiting the city for the first time. 7th Avenue/Times Square is a must when you're in the Big Apple, and Sheraton NY Times Square is located near everything. March 27, 2014
Rated 4 out of 5 by Great position in NYC Super comfy beds and great position, 5 minutes walk one way to Times Square and 10 minutes the other to Central Park. Rooms generally on the small size and bathrooms very small with very small tub - and I'm only 5ft 2"!! September 14, 2013
Rated 5 out of 5 by Great hotel in the middle of everything! This hotel is right in the middle of everything, which makes it great for a weekend get away. The staff is very helpful and the rooms are all modern and quite clean. The conference space is accommodating to large crowds. December 15, 2012
Rated 3 out of 5 by Beautiful Hotel with the best location in NY. However, customer service needs improvement. I chose the Sheraton NY for its location and because I am an employee of Starwood hotels. The hotel is beautiful and well kept. However, I was really disappointed with the level of service. I ordered room service and I specifically told the agent taking my order that I needed breakfast to arrival at 6am. She told me that a hot breakfast would not be ready that early in the morning, but if I ordered the basket of muffins and bagel with cream cheese I would receive it at 6am. On the next day, my order was not ready at 6:10am. I called room service and they told me that it was on its way. At 6:15am I called room service back to cancel my order because I had a plane to catch. I was very upset that I had to leave hungry and probably late for my flight. When I mentioned the incident to the front desk agent during check out, her response was lousy. She told me that I work in a hotel and I know how things like that happens. Yes, I do work in a hotel, but I am still a customer. I could not believe how someone at her position would treat any customer with such indifference. June 25, 2012
Rated 4 out of 5 by Renovation is superb! the renovation is great, esp the new beds and window blinds, but you need towel hooks or bars in the bathrooms to hang up wet towels! the tea at the bar is a little steep to swallow, $6.99! front desk reception was fast. October 11, 2012
Rated 5 out of 5 by Excellent Choice in Times Square This was my second stay. We had one small issue and they gave us free breakfast from room service. The service is quick and the room service food is amazing. I am surprised with the size of this hotel that the service is as quick as it is. We ate 1/2 of our meals from room service. The in-room Starbucks coffee was yummy! The maid staff went out of their way to meet all of our requests. The front desk was very friendly and accommodating. They gave us late check out. The décor is very nice and cozy. I like the warm, cozy décor instead of the new style of hotels where the bathroom walls are glass. If you travel with friends or children, they can see you shower in the new modern hotels. I hate that! The hotel is also conveniently located. It is a quick walk to Broadway plays, great food, Central Park, and great shopping. It is priced more affordably than many Times Squares hotels but it is even nicer than the more expensive ones. My only complaint is that the beds are HARD....but it seems that most people that stay there like the hard beds. We will definitely be back! May 30, 2013
Rated 5 out of 5 by Perfect Birthday Weekend The hotel was beautiful, centrally located and well maintained. The staff was excellent and made my daughter's birthday weekend fun and memorable. From now on, I will only stay at the Sheraton New York Hotel when in NYC. September 29, 2012
Rated 5 out of 5 by This hotel is fantastic This hotel is near of the majority atractions and near the submay. This hotel has excellent service and accommodations. I really enjoyed. June 25, 2014
Rated 5 out of 5 by The gotel coped with the Hurricane in an excellent way. The hotel and its staff provided the guests a sense of security and confort during the Hurricane and continued to deliver its services under such unusual conditions. This is an example of a very well trainned personnel. November 4, 2012
Rated 4 out of 5 by Improved This was our second stay and it was a much better experience! The staff was very nice and accommodating. Unlike last year, the room was cleaned properly everyday. It was a very enjoyable stay. I hope it stays like this. July 8, 2013
Rated 5 out of 5 by Best location and people Location of this hotel was great to get to theatres, restaurants, and the park. The staff was especially helpful right from check in to check out! Thank you again Brittany! June 3, 2014
Rated 5 out of 5 by Very clean and comfortable We just spent 8 nights here and it was very good. We had the club room which was awesome. Staff very helpful when airport misplaced our luggage. Every one very friendly. Superior rooms very nice and quiet. April 12, 2014
Rated 5 out of 5 by This hotel has great features The location is excellent. It is within walking distance of dining, theater and easy transportation. The staff is friendly and very helpful. The beds are sooooooo comfortable especially after a long day of sightseeing. August 4, 2012
Rated 2 out of 5 by Service We stayed at Starwood hotels all the time. This stay cost the most, but the service was the worest. Especially the check in staff, no smile at all, no greeting as well. Front desk receiptionist must need more training. December 26, 2012
Rated 4 out of 5 by Great NYC hotel Been staying in NYC the past few years at various hotels. Can't beat the location, size of rooms, cleanliness of the Sheraton vs others. I have stayed here my past 3 trips and plan on doing so every trip going forward. May 29, 2012
Rated 2 out of 5 by A woefully sub standard experience At least I was only staying 2 nights. I only ended up staying at the Sheraton because my usual hotels were fully booked and this was a last minute trip. The hotel lobby is like a zoo with what seems like a cast of thousands constantly milling around the lobby. The checking was understaffed so you have to wait an age to either check in or out. When I made it to my room it was one of the smallest rooms I have stayed in for a very long time. The sheets were creased, and the procedure to get connected to the wifi was long winded and flaky. The bathroom was so small that you couldn't get into the bath without closing the bathroom door so that there was enough space between the toilet and the door to get into the bath. On the few occasions I had to interact with the staff, the waiters looked like it was the last job on earth they wanted to do, and the bell boys were singularly unhelpful despite sitting around doing nothing. All in all I don't know what the Sheraton is doing as part of the Starwood group as I have had wonderful experiences under some of their other brands. December 23, 2012
Rated 2 out of 5 by Tired Hotel for Tourists If location was everything, this would be a good place to stay. Otherwise its a tired hotel. The TV didn't work and the minute button on the alarm clock did not function. June 4, 2014
Rated 5 out of 5 by Great hotel in a fantastic location Beautiful clean hotel with a perfect location. We would stay there again. July 15, 2014
Rated 3 out of 5 by Close to things I enjoy The location can't be beat. It's within walking distance to theaters, Broadway, Central Park, Radio City, Lincoln Center, Rockefeller Center, Fifth Avenue. There are many good restaurants also within walking distance. October 24, 2012
Rated 3 out of 5 by Annoying and loud hall noise Sound sleep or any sleep is not an option at this hotel......go elsewhere to sleep! If you simply want to put your suit cases in a room. shower, shave and dress...The hotel will work for you, if you are not too tired. January 8, 2013
Rated 5 out of 5 by This hotel is great Both my wife and I have enjoyed our stay at this hotel. The staf were great, friendly and helpful. The location is perfect. close to all needed and desired activities. Its a recommended hotel. May 7, 2014
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