Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • Nueva York,
  • Nueva York
  • 10019
  • Estados Unidos
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Rated 3.7 out of 5 by 2060 reviewers.
Rated 4 out of 5 by Right in the middle of Times Square and Central Park! We only had 21/2 days to visit NYC. Being located at this hotel, it gave us to opportunity to be central, which was greatly appreciated, walking distance to most (must sees) in NYC! August 26, 2013
Rated 5 out of 5 by great staff member's Brittany the VIP manager made us feel special. Tommy in concierge is excellent and makes us feel very comfortable and attentive, and Debbie at front desk ,makes us feel welcome. October 3, 2013
Rated 5 out of 5 by Looking Good The Sheraton Times Square is in a perfect location and the recent upgrades to the Hotel have greatly improved the experience. Highly recommend for business, family or leisure travel. February 10, 2013
Rated 5 out of 5 by Three Generation Outing Granddaughters 13th birthday celebration. The hotel surprised us with room service delivery of fabulous chocolate lava cakes on our first night stay. It made our stay extra special. February 5, 2013
Rated 4 out of 5 by The bellman lost my bags Additionally I was required to pay for concierge level services which is something I have never done before. Overall this was only an average experience compared to my expectations. November 12, 2012
Rated 4 out of 5 by Location and hotel were great, but SPG recognition not good Location, cleanliness and feel of the hotel were very good. I have gold status and was given a far worse room than my travel partner who had no status. That was my only complaint. June 9, 2013
Rated 5 out of 5 by Great Job We jad a wonderful stay in the City on this trip and a large part of that was the excellence in all areas of the hotel staff. We will definitely be staying with you in the future. May 31, 2013
Rated 4 out of 5 by Lovely room, staff needs to work on their social skills I stayed with a friend for eight nights in a superior room with two double beds. Lovely beds, view, bathroom and color scheme, however the walls are thin and both our neighbours had children. The lobby was a screaming mess of young teenagers on a NY trip, I counted to at least three different groups and needless to say the few computers in the lobby were always busy. I met a man who had been put on a floor with one such group and he described his floor as "a carneval" and had been granted a switch of floors. The staff in general don't know how to smile and with the exception of the staff at the tickets & tours counter all other treat you as a trial put on them. Since this was our first trip to NY and the choices outside were overwhelming we tried to get tips on good eating places and other things. After a few attempts we realized why there never was a line-up. Also, this is the ONLY hotel ever that has charged me for storing my bags for a few hours between check-out and leaving for the airport. However, the location was great and the room lovely and I would probably stay here again since I like Sheraton. July 1, 2012
Rated 5 out of 5 by It's all about the location!! I love this place. The location can't be beat. Close to shopping, Times Square, restaurants. The Sheraton New York is a classic. Comfortable rooms....pleasant staff. I'll be back! December 17, 2012
Rated 5 out of 5 by Excellent choice in NYC The staff at this hotel were exceptionally polite and accommodating. The rooms were very clean. This being my main concern I was extremely happy!! We highly recommend this hotel. September 12, 2012
Rated 3 out of 5 by Convenient location Doorman grade A, roommaid A, housekeeping an F. Impossible to get swet-and-low and creamer for our coffee each day we were there!! Front desk was accomadating as the conciergere. December 15, 2012
Rated 4 out of 5 by Great location The location of this Sheraton is great! It is just a few blocks from Times Square and right on several subway stops. Check-in was a breeze and the room was very comfortable. September 12, 2013
Rated 5 out of 5 by Great stay The location of this hotel was fantastic, walking distance to everything. The staff were very helpful and cheerful. The room was clean and comfortable. What more could you want? February 20, 2013
Rated 5 out of 5 by Perfect, perfect, perfect This hotel is a perect basis for enjoying a visit New York. Everything you need is within range and the spectaculair view of the clubroom is one of the best you can experience. December 30, 2012
Rated 4 out of 5 by great location This hotel is in a great location with access to times square, theaters, and the subway to get you to every other part of NYC. The room was clean and the staff treated us well. August 29, 2012
Rated 5 out of 5 by This hotel is commendable The renovated Sheraton Times Square is a cosy, ideally located and very comfortable hotel, with the highest standards of cleanliness and excellent service. Highly recommended. February 17, 2013
Rated 4 out of 5 by Only the noise THe room was great, staff helpful but apparently a class trip on our floor was the only negative. Yelling and screaming at 4:30 am. Please ask class groups to be considerate. March 5, 2013
Rated 5 out of 5 by Great hotel in great location This Sheraton is a pleasure to stay in while in NYC. It has a great location and is centarl to theatres and reatauants as well as close to Times Square. The staff is helpful. January 12, 2013
Rated 5 out of 5 by Great locatiion and amenities Hotel has great location and knowledgeable staff. We were greeted graciously and when we needed anything was promptly responded to. Great hotel to stay at while in New York. November 27, 2012
Rated 3 out of 5 by extremely crowded nice hotel, good location very crowded. waited a long time for elevators gold spg members get no real advantage since there are so many platinum members who go to this hotel July 31, 2012
Rated 4 out of 5 by Very convenient. Billing needs work. I was charged for something called Link@sheraton.cafe that I never used and despite a phone call and two e-mails nothing has been done to correct this. June 20, 2013
Rated 5 out of 5 by great location SPG club had great views from the 44th floor. Staff in the breakfast area were wonderful, helpful and after 2 days recognized us and made us feel very welcome and at home. April 12, 2013
Rated 5 out of 5 by Sheraton Towers New York I fly to New York several times a month for business and pleasure. I ALWAYS stay at the Sheraton Towers. It is close to everything I do and the staff is great. Thank you May 31, 2013
Rated 4 out of 5 by Check out takes too long! The Gold & Platinum lane should be for Gold & Platinum members. It seems like every time I go to check out, I'm waiting in a hugely ridiculous line of people checking in. December 18, 2012
Rated 3 out of 5 by met my expectations this hotel met my expectations . rooms were clean and comfortable. However i find it rather odd that they charge 14.95 per day for wireless intrnet access in the rooms. February 21, 2013
Rated 5 out of 5 by Great Registration We were met by a professional, friendly woman named Joy! What a joy she was. She was a great first impression. Room was very clean and new. Great experience all around! October 31, 2012
Rated 5 out of 5 by Went over Christmas. We spent Christmas in New york and this hotel was wonderful. One of the finest i've stayed in. The workers were very helpful and friendly. We will definately be back. March 13, 2013
Rated 3 out of 5 by Comfortable room, but bathroom needs to be cleaned better The rooms are quite big for NY, and the beds are very comfortable. The bathrooms need to be cleaned much better than they are and this seems to be a consistent issue. January 13, 2013
Rated 4 out of 5 by Comfortable stay I would heartily recommend the Times Square Sheraton to any travellers who are staying in Midtown. I was in town for a convention and the hotel really capped things off for me. It is in a good central location, close to the Park, Times Square, and loads of restaurants. The B,D,&E subway is right around the corner. Although I didn't use the exercise room, it looks adequate. I did use concierge services several times, who were extremely helpful and friendly. On the eve of our departure I was packing and discovered that one of my purchases would not fit in my luggage; I was able to go downstairs at 10:45 pm and ship it home from the FedEx location in the basement. Very handy!! The hotel reception appeared overwhelmed by the check-in of many conventioneers around 4:00, and I waited in line about 45 minutes. However, the manager walked around the lobby speaking with guests, even passing out bottles of water to help ease the delay. My one negative comment would be about not having a refrigerator in the room. I like to store milk and possibly leftovers from my meals in the fridge but was disappointed to discover I didn't have one and couldn't (also was not allowed to) fit it into the mini-bar. In defense of the Sheraton there was a note stating that they could bring one up to the room if I asked. I honestly didn't feel like dealing with it so I just skipped it. Overall, I feel like the rates are reasonable for Midtown, the service was good, and the room was comfy. I would definitely recommend the Sheraton Times Square. March 4, 2014
Rated 5 out of 5 by Profesional staff Cynthia Munoz from front desk gave me a big warm welcome in the coldest day ever in NY. January 9, 2014
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