Rated 3 out of 5 by apap Not sure I would go back
The bed was uncomefortable. I felt they did not check the room before I entered. It was clean, but the toilet did not flush, and the TV would not turn on.
One of the receptionists was rude.
January 16, 2013
Rated 5 out of 5 by erin0484 Great Location, nice hotel
Visited NYC for Christmas. GREAT location. Walking distance to Time square, David Letterman, Radio City Music Hall. Nice rooms, Staff was very helpful and friendly! Would gladly visit again.
February 14, 2013
Rated 5 out of 5 by tonyg54 this hotel has a great location.
this hotel has a great location in new york. its kept very clean . the line for check in was very long and the room size was very small for the price.
December 23, 2013
Rated 5 out of 5 by Julss Loved the Sheraton Times Square
I loved everything about the hotel. It was clean, the staff professional & great location. I will stay there every time I'm in New York. Oh, and not to forget the best bed linens anywhere.
August 2, 2013
Rated 5 out of 5 by Steve332 Hotel is centrally located
Just got back from our first visit to NYC. My wive and I will definitely be back. From the day we checked in to the day we left all staff met our expectations, especially Jade at check in.
December 7, 2012
Rated 5 out of 5 by aecon Great hotel!!
Enjoyed my stay at this hotel this past weekend. Could not have asked for anything more. The hotel was close enough to Times Square but away from the noise. Also close to the subway lines.
October 3, 2012
Rated 4 out of 5 by Kevin Great environment
This hotel has a clean lively environment. My only recommendation is to have more food at the SPG club in the evening other than veges, cheese and crackers. Some hot dishes would be good.
February 22, 2013
Rated 4 out of 5 by Dudu acustics
Dear Sirs / Madams
the acoustics might be a problem
Some regular noise from next room or next door sound's clear. this refer to shutting doors, flushing water ETC - not to talking
December 9, 2012
Rated 1 out of 5 by Mstar Needs Improvement
I booked Sheraton Times Square for 5 nights to enjoy my time in NYC. I will explain why I don't recommend this hotel.
First of all the arrival experience, it was extremely crowded and imagine with luggage and stuff to carry to the reception area with all the people on the way. This is not the experience you will be looking for. I know the hotel can't do anything about this. However, the hotel can do a lot of things for what I am about to explain.
First they need to check that each room has the comfort that it is supposed to have and work properly. I just needed a room that gives me a good night sleep and has some of the basic amenity in it.
The first room the air conditioner didn't work and didn't have a remote control to turn the TV on. I called the receptionist and they sent an engineer to look at it. I didn't come to hotel to spend some time with mechanical fixing something. I came to enjoy my time in the city. They offered my a new room. I went to it and it was very small. It can't hold luggage. I have a baby and there wasn't enough space to store my luggage and the stroller. Imagine moving from one room to the other wasting time not enjoying the city and the comfort of a hotel room.
The receptionist told me there isn't similar to the room I had before with the broken AC. They gave me few option which is staying in my broken AC room, take this extremely small room, or take the accessible room. I ended up with the accessible room.
Things had to be good this time. I appreciated it that the receptionist came by him self to deliver the keys to me. However the room had more problems but I was extremely tired moving from one room to the other so I took it. The shades for the window didn't open!! Excuse me! I don't know anyone who doesn't want to enjoy the view of Manhattan from the room. I ignored it and accepted it. The excuse I got from the receptionist is that it is better to have them down so that the office next to the building doesn't see who is inside the room. Then take out the entire window if thats the case. The other problem was the TV. The TV didn't work. Again I called room service and they sent the engineer to fix it. The engineer came and fixed it. Which is good. The problem with the shades was that the plug wasn't plugged in. So I noticed that and I plugged it in and it worked.
This hotel has a lot of problem. I will admit that the staff are extremely friendly, but the hotel is not.
If you want to spend your time fixing the rooms for the hotel by calling guest service and spending time with the engineer to fix the room then BINGO this the hotel you want.
April 5, 2014
Rated 4 out of 5 by VickyQ This hotel is in a great location
The hotel location made it easy to navigate N.Y. the rooms were a little small but maybe that is the way of N.Y. The bed was comfortable and the room was clean. I would stay here again.
April 29, 2013
Rated 4 out of 5 by Veronica This hotel has excellent location
Love the location of the hotel. Staff were exceptional. Disappointed in a lack of restaurant choice in the hotel. Prefer having a choice of inhouse restaurants during inclimate weather.
April 13, 2013
Rated 4 out of 5 by 123abc Great locaction, OK Services
The lack of free wireless is a big negative. The room was fine but small. Someone should refresh the pained shelves in the closet as they looks like they have been used to store bricks.
January 24, 2013
Rated 5 out of 5 by dardar This hotel is in great location
This hotel's location makes your NYC trip easy to navigate. Subway is at the corner, walking distances to great things are close, nice restaurants close by, just a wonderful experience.
September 15, 2012
Rated 5 out of 5 by Stillerbar Good PLace to stay in the heart of the action
We picked the hotel because of it's loctaion. Of course that didn't disappoint but neither did the room or staff. We definately would consider staying here again if we get back to NYC.
June 10, 2013
Rated 4 out of 5 by cbruce Great Room on 43rd floor
Fast bank of elevators even though oversold for St Paddy's Day weekend.
Crazy lobby lines at check in but with preferred status, was soooo much better.
Great clean room with comfy bed.
March 18, 2013
Rated 5 out of 5 by Fazza Great Hotel in Great Location
We stayed at the Sheraton New York. Although room a bit small, it was very clean and comfortable. Location was great. We could see Times Square from our window. Would stay there again.
September 17, 2012
Rated 5 out of 5 by 4ofus Great location
This is the exact location I like, close to Central Park, Rockefeller Center, Times Square.
I use a mobility scooter so the room was a bit small for accommodating that but it worked.
July 13, 2013
Rated 4 out of 5 by marc1964 Right in the middle of Times Square and Central Park!
We only had 21/2 days to visit NYC. Being located at this hotel, it gave us to opportunity to be central, which was greatly appreciated, walking distance to most (must sees) in NYC!
August 26, 2013
Rated 5 out of 5 by cableguy1 great staff member's
Brittany the VIP manager made us feel special. Tommy in concierge is excellent and makes us feel very comfortable and attentive, and Debbie at front desk ,makes us feel welcome.
October 3, 2013
Rated 5 out of 5 by Rider3 Great Location and Staff
I was welcomed to the hotel by Christian at the Preferred desk. He had honored my request for rooms close together. Couldn't have asked for abetter location!
December 4, 2013
Rated 5 out of 5 by junev Looking Good
The Sheraton Times Square is in a perfect location and the recent upgrades to the Hotel have greatly improved the experience. Highly recommend for business, family or leisure travel.
February 10, 2013
Rated 5 out of 5 by Denny70 Great place to stay for a meeting in Midtown
Came from out of town to a meeting in Midtown Manhattan. The accommodations were nicely appointed, the food was excellent, and the staff was great.
December 16, 2013
Rated 4 out of 5 by Kathryn The bellman lost my bags
Additionally I was required to pay for concierge level services which is something I have never done before. Overall this was only an average experience compared to my expectations.
November 12, 2012
Rated 5 out of 5 by Grandma Three Generation Outing
Granddaughters 13th birthday celebration. The hotel surprised us with room service delivery of fabulous chocolate lava cakes on our first night stay. It made our stay extra special.
February 5, 2013
Rated 4 out of 5 by babak91 Location and hotel were great, but SPG recognition not good
Location, cleanliness and feel of the hotel were very good.
I have gold status and was given a far worse room than my travel partner who had no status. That was my only complaint.
June 9, 2013
Rated 5 out of 5 by doug19 Great Job
We jad a wonderful stay in the City on this trip and a large part of that was the excellence in all areas of the hotel staff. We will definitely be staying with you in the future.
May 31, 2013
Rated 4 out of 5 by Womanover30 Lovely room, staff needs to work on their social skills
I stayed with a friend for eight nights in a superior room with two double beds. Lovely beds, view, bathroom and color scheme, however the walls are thin and both our neighbours had children. The lobby was a screaming mess of young teenagers on a NY trip, I counted to at least three different groups and needless to say the few computers in the lobby were always busy. I met a man who had been put on a floor with one such group and he described his floor as "a carneval" and had been granted a switch of floors. The staff in general don't know how to smile and with the exception of the staff at the tickets & tours counter all other treat you as a trial put on them. Since this was our first trip to NY and the choices outside were overwhelming we tried to get tips on good eating places and other things. After a few attempts we realized why there never was a line-up. Also, this is the ONLY hotel ever that has charged me for storing my bags for a few hours between check-out and leaving for the airport. However, the location was great and the room lovely and I would probably stay here again since I like Sheraton.
July 1, 2012
Rated 5 out of 5 by Mausdawg2008 It's all about the location!!
I love this place. The location can't be beat. Close to shopping, Times Square, restaurants. The Sheraton New York is a classic. Comfortable rooms....pleasant staff. I'll be back!
December 17, 2012
Rated 5 out of 5 by LEO3225 Excellent choice in NYC
The staff at this hotel were exceptionally polite and accommodating. The rooms were very clean. This being my main concern I was extremely happy!! We highly recommend this hotel.
September 12, 2012
Rated 3 out of 5 by Skinney Convenient location
Doorman grade A, roommaid A, housekeeping an F.
Impossible to get swet-and-low and creamer for our coffee each day we were there!!
Front desk was accomadating as the conciergere.
December 15, 2012