Rated 4 out of 5 by Kaye15 Beautiful property
The landscaping of this property is stunning! They have 2 very nice pools and a huge lawn covered with whispering pine trees. There are 3 restaurants onsite, to meet every taste. We mostly ate at the Mediterranean style Geckos, which had delicious food. There was a wedding while we were there, and it looked like the hotel did a fantastic job for them. This is also a great place for families as they have a kids club with activities.
February 17, 2014
Rated 5 out of 5 by suzwong relaxing getaway
My husband, my 2 daughter 21 & 19 and myself have just come back from 11 night stay at krabi sheraton. The resort was beautifully set out and on a very good beach with a number of restaurants within walking distance. Spent most of our time around the pool and on the beach and ate out every night. The shuttle into Ao Nang was very useful for trips into somewhere with a bit more life. Breakfast was excellent and varied and of very good quality. The staff attentive and always helpful but perhaps not as friendly as i had expected. However. this maybe something to do with language barriers.
The trainee managers were excellent and extremely helpful, very nice to see young people being given the opportunity to shine and develop professionally.
A real shame there was not free wifi everywhere in the complex.
We really enjoyed our stay and would definately return.
January 26, 2014
Rated 5 out of 5 by Wirral64 Fab
We had a wonderful week here and will definately be back, the staff were all great from reception through to the lovely lady who cleaned our room. Generally the guys manning the towels removed them if there were no belongings but first thing there was the usual bagging of sun beds and no-one appearing to use them for several hours. The gardens provide lots of interest and the walkways shade between buildings.
April 18, 2014
Rated 4 out of 5 by Lulu23 Overall experience was good
The features and facilities of the hotel were exceptional; the pool was beautiful with the sea in the background. Although there was rain throughout our stay, it wasn't bothersome too much because the rooms were comfortable and relaxing with a picturesque view of the sea.
The service was good but not excpetional. I would like to see more feeling in the service although staff did do their required steps. Also, we only ate at Mangosteen's because there was a little bit of a variety in different food offerings. however, the food was great - love the steak but service similiar to what was stated above.
I took part in raising funds for charity and won a 2 night stay. The only major disappointment was that the voucher stated free breakfast for 2 but upon arrival they said it was not included even though clearly stated. Quite disappointed but other areas no major concerns.
August 28, 2012
Rated 5 out of 5 by Mel1977 Great stay
We had a fantastic stay in Krabi with my husband and two pre-schooler children. The resort was beautiful and the staff were wonderful. We stayed in a premium studio suite and it was great for small kids - they just shared the daybed.
- We loved the pools
- We loved the view and the overall look of the resort
- The staff were great and very friendly
Shame that there weren't more kids in kids club, my kids played there for an hour a day and enjoyed it but would have loved it more if there were other kids there. I think it should be promoted more.
We loved the idea of movie nights in the bar area - great for kids but we didn't get to one.
Club Lounge was great. Staff were very friendly.
I think more regular return shuttles to from Ao Nang would be helpful - maybe each hour every night.
Overall I would not hesitate to return. I have already recommended this property to family.
March 13, 2013
Rated 5 out of 5 by Gayatri Gayatri's review
This was my first time in Thailand and this was the first hotel I stayed in. What a way to begin my trip / vacation!!!! Me and my family thoroughly enjoyed our stay and the facilities. The Sheraton Krabi Beach Resort is an awesome place, I recommend it to everyone who is looking for a relaxed holiday. Cheers and kudos to the management and staff. Keep up the good work!!!!
May 14, 2014
Rated 4 out of 5 by hasibo Sheraton Krabi is great hotel for relaxing with sun, sea and hospitality
Sheraton Krabi is very good hotel in terms of location, sea, private beach and facilities. The hotel is in a natural environment with full of trees, birds and beauties. It is a stone throw close to all alternatives for every type of guests and needs; hopping to islands, diving, snorkeling, various types of trips, shopping or relaxing on the beach under the pine trees with the sounds of the birds.
March 23, 2013
Rated 4 out of 5 by AshyMan Awesome Room
Stayed for 3d/2n. Rooms were awesome as we checked in two different room i.e. the deluxe club and premier club room which was twice bigger with jacuzzi. So beautiful room, spacious and clean!
The only thing we were uncomfortable as the food mostly non halal food. Pls. try to improve this as at Krabi halal raw materials are easy to get.
However we really enjoy our stay and will come back soon.
December 6, 2013
Rated 4 out of 5 by BangkokBrian Wonderful property, but beware of unexpected charges
The rooms have been recently updated and are a great improvement. The grounds are extremely well maintained, and the hotel fronts the best beach in Krabi and essentially has almost the entire beach to itself. But watch out for unexpected charges, as this is a bad habit of the hotel, and when I raised this issue directly with the front desk staff, my concern was ignored. Upon checkout, the clerk was caught in the middle and the management refused to assist her, and she was unable to do anything to resolve my issue. Afterwards, I wrote to the GM to express my concern, and she promised to get back to me but now three weeks have passed and I have heard nothing. I feel I have given plenty of time for the hotel to have addressed my concern in some way. My advice to others is to not assume you can resolve the issue upon checkout. As soon as you notice the problem, follow it up immediately and do not stop until it is resolved then and there. At checkout, the management obviously knows you don't have a lot of time (e.g., on the way to the airport), so they appear to delay and avoid hoping that you will give up before they do.
July 19, 2014
Rated 3 out of 5 by Sirisak Feeling the standard was dropped
I stayed between 18 to 20 May 2013. I stayed here once last year which was a superb experience so I decided to come back.
1. The environment is very nice (pool, scenic view, good fitness)
1. the bathroom was a bit smelly.
2. Found cockroach twice, once in the bathroom and other was in the restaurant (cucumber bowl, Breakfast at Mangosteen)
3. Breakfast was not good.
May 25, 2013
Rated 4 out of 5 by Rsongtan Warm welcome from staffs
They all smile to me and eager to help.
I love spending time here
July 27, 2014
Rated 4 out of 5 by kobo this hotel has a good balance
the balance of the hotel is good. Only the rooms were a little small. Even as I was upgraded as gold member, from a deluxe to a premium room there was not much difference.
we also booked the loung-club faciilities. These were absolutely fantastic... one of the top I have experianced. good food and very nice presentation, very friendly people.
May 12, 2014
Rated 4 out of 5 by Ruchi Good experience
We had a really good time in Krabi Sheraton ... awesome place with wonderful service .... its far from the shopping place hence in case you want a quiet holiday with family ... Sheraton is the place to go :)
July 7, 2014
Rated 5 out of 5 by Ronald47 The hotel setting is a little piece of paradise
This was my third visit to the Sheraton in Krabi. This time we were a group of 11 celebrating a double birthday. The hotel acknowledged both birthdays with cake and champagne sent to the rooms of the ladies on their birthday. I love the setting of the hotel and the location, far enough away from Ao Nang but close enough to go there by the hotel shuttle bus if you want.
March 22, 2013
Rated 5 out of 5 by Tourist209 Sheraton Krabi a memorable experience
The service at the hotel definitely went beyond our expectations, the rooms were very comfortable, the food was exquisite and the staff there were truly the epitome of hospitality, all of them deserve to be mentioned but one in particular was Ranjeet at the Malati restaurant,who cooked us some very delicious vegetarian Indian food. We hope to be back soon, thank you.
September 13, 2013
Rated 5 out of 5 by Neild05 Superb
Fantastic Hotel, excellent location. Staff were very attentive. Nothing too much trouble.
All staff went out of their way to help and were always polite and courteous. Malati pool bar staff were excellent especially Apinya who we will miss, she is top draw.
Beach incredible. Local restaurants are incredible. You need to visit this hotel.
May 4, 2014
Rated 5 out of 5 by MHyong Great family Hotel
We stayed for 3 nights with 3 boys. The pool is great for kids 3-12 years old. There are 2 pool area which makes the pools relatively quiet. The kids menu was good. My kids were happy with the burger and pizza etc. We did 2 tours through the activity desk at the hotel. The facility and staff were great. Overall we had a great relaxing time and would certainly return.
July 28, 2013
Rated 1 out of 5 by DeeDee78 Not a 5* experience
I was highly disappointed with the level of service from Manager to front of house. The rooms are dark, not the cleanest and overall this was my least favourite 5* hotel I have ever stayed in. I had made complaints on several occasions which were overlooked and ignored therefore I checked out early having paid the entire trip.
May 15, 2014
Rated 5 out of 5 by DEDEOGLU2014 SHERATON KRABI BEACH RESORT : UN COIN DE PARADIS ! ... A CORNER IN PARADISE ! ...
SHERATON KRABI BEACH RESORT HAS GREAT FEATURES :
1. VERY SUCCESSFUL RENOVATION IN YEAR 2012 ;
2. VERY FRIENDLY STAFF WITH GREAT HOSPITALITY ;
3. VERY GOOD / EXCELLENT FOODS : INTERNATIONAL & THAI CUISINES ;
4. VERY BEAUTIFUL WHITE SANDY BEACHES ;
5. VERY WIDE AREA , BEAUTIFUL FLOWERS , VERY NICE SUN RISE & GREAT SUN SET ;
6. VERY CLEAN & CONFORTABLE ROOMS ;
November 19, 2012
Rated 5 out of 5 by Cornelius When winter in Europe...
We've stayed in Sheraton Krabi for a fortnight in the second half of January'13.
Everything was excellent,if I look for any negative it's hard to find.
Medusas in the see is not fault of the hotel.
The only thing that hotel should amend is that to offer more space for colthes in room,e.g. should put two shelves above the luggage holder.
Balazs /Hungary Budapest
January 31, 2013
Rated 5 out of 5 by Eclipser Beautifully presented in a beautiful location
I stayed in this hotel for two weeks for a working meeting and conference. The location sensational and the grounds and all outdoor facilities presented impeccably. The rooms have recently been upgraded and this has been achieved to very high standard. The food is also of high quality and there is plenty of choice. One of the best locations I have ever stayed.
July 1, 2013
Rated 4 out of 5 by Kash313 More then expected
Fabulous is the word... Amazing service and wonderful resort. Thank you for making our stay memorable and thanks a ton for making my birthday special ....one of the Yummiest cake I ever had... Even my kids can't stop talking abt it.. Only one complaint I have that the kids club close down very early probably at 6 if you can extend that time it will be awesome.
October 25, 2012
Rated 4 out of 5 by Benedict2014 Nice beach view
This hotel made us feel comfortable, great beach view, nice swimming pool and good staffs. However, the quality and variety of the food have to be improved (mangosteen and Gecko).
July 2, 2014
Rated 4 out of 5 by Ilma1 Quiet
Othevise met our expectations, but all pool and other activities required visitors active request (although activities were listed on a daily activities schedule)- the staff did not collect/call people for those. On contrary, they seemed to be happy if no-one showed up, so we (family of 3 teens) felt almost guilty for requesting water polo etc
January 5, 2014
Rated 3 out of 5 by HAPPY78 Well trained staff who try very hard
16 nights of mainly trouble free bliss.Some small issues experienced, waited 1 hour ten mins for someone to come to room as could not lock safe.Also safe is located on floor in wardrobe,not good for old or disabled guests.Must state house keeping as good as anywhere i have ever stayed. Overall would recommend this hotel and gladly return.
February 17, 2014
Rated 5 out of 5 by Yengkee Awesome
Two thumbs up, serene location, friendly staff, clean room.
However, the egg bar ruin the air in the restaurant and the capuccino needs to improve.
July 1, 2014
Rated 5 out of 5 by WhiteRajah The Sheraton Krabi hit all the marks
Stayed for 4 days after driving up from KL. An excellent hotel staff were wonderful, the room made my wife drool. Would go back anytime. Only two negatives, firstly the club lounge is very limited in terms of drinks and food compared to the lounges I am used to in other chains. This meant that my wife could not eat the non halal food that seemed to make up half the food, and when I went to the club on the beach martinis I could not get a red wine, nor could I get a martini since it was not on the list of sweet cocktails.
The answer is I suspect to request a cocktail without the additional ingredients (no good for the malt whiskey drinkers).
The staff in the club lounge were wonderful and went beyond the call of duty.
My second issue was with loud guests had 3 meals ruined by a loud lady from chicago who discussed the food and the world at the top of her lungs with her children and the world. While the european children looked on in amazement.
November 5, 2013
Rated 4 out of 5 by Candy13 Comfortable Hotel
Stayed in Sheraton Krabi Beach Resort for 4 days 3 nights. Hotel was clean and comfortable and staff were attentive. Nice pools and hotel had a good Martini bar. Would have been better if free wifi in rooms were provided.
June 19, 2014
Rated 5 out of 5 by thetans Great setting, great service!
We stayed here for our honeymoon and were extremely happy with the hotel and service we received. The staff went out of their way to be helpful and the facilities were excellent, and the setting idyllic. We were able to enjoy the Loy Krathong festival at the hotel, which was a real treat.
Thanks for making our time really special!
December 8, 2012
Rated 5 out of 5 by JDkl123 Lovely beach setting and a resort for something for everyone.
Huge beautiful gardens and lovely pools, with plenty of sunbeds throughout this stunning resort. Staff very friendly throughout and so keen to meet your expectations. Great value club rooms during this off season period. Will be back!
June 10, 2014