Rated 4 out of 5 by AliceEM Service
The staff members were excellent and very friendly. Although I was disappointed by the business services, I was part of a group of 130 people and we asked to print some colour pages the initial reply was this service was not available. After pressing a little I was given access to one visit to Starwood level for my printing - I found this service quite disappointing for some colour prints!
February 16, 2014
Rated 4 out of 5 by Chiam This hotel has great features
All facilties are well equipped but if the hotel can provide slippers for guests will be even better. With slippers in the room it may help to mantain the room cleaniness especially the bed sheet, secondly the B/F is a bit too expensive, if offer a better rate together with the room package, I think it will help to increase the revenue as well as attract more guests to participate
January 29, 2014
Rated 5 out of 5 by Angelacaledon Great stay!
Another wonderful stay at a Starwood hotel! At check in we were upgraded to a beautiful city view room. We celebrated my 60 th birthday at the hotel restaurant and our meal and service exceeded our expectations. After a day on on a wine tour, we arrived back to our hotel and found a tray of delicious strawberries ! An unexpected treat! Everything was perfect!
July 6, 2014
Rated 5 out of 5 by Phil144 Loved our stay.
The room was fabulous, on the 25th floor we could see almost all of Lisbon. The Club Lounge was very nice for entertaining guests. We think all Starwood hotels should have this.
The food in the restaurant was very very good. We ate there several times. We even took guests there.
This was our second stay at the Sheraton in Lisbon and we will go back again.
July 5, 2014
Rated 5 out of 5 by Luv2fly Great stay in Lisboa
Stayed as a couple on a pleasure stay for 8 nights.
Check in was quick and I was recognized as a Starwood member and treated accordingly.
We never experienced any problems with staff or the property.
Easy to reach any of Lisbon's attractions from this location.
All in all our experience was very positive and would stay here again.
July 25, 2014
Rated 5 out of 5 by fayeliuz The best of the bests..:D
We enjoyed our stay at this hotel totally.
Our special compliments to: The Customer Relations manager Vanda, Concierge Simone, and Edmondo- the spelling of their names may be incorrect, but plz relay our appreciation to them for making our vacation in Lisbon a breeze! Even the bell captains were super. Thank you all! We hope to see you again very soon!
October 12, 2013
Rated 5 out of 5 by TravelFin Very nice hotel!
This hotel was perfect for a leisure travel with my Mom. We both enjoyed the spa facilities / treatments & great food at both restaurants. I loved the gym, very good facilities! The hotel was a bit far away from downtown, but, it didn't matter since taxis were cheap and the hop on hop off bus had a stop close by the hotel. The staff was very friendly!
December 30, 2012
Rated 4 out of 5 by Lion7 The hotel offer good service
The hotel offer very good service and comfortable rooms with a great view over Lisboa in the upper floors. The service was great and all the staffs a very friendly and helfpful. I suggest for the future, that the using of the outdoor pool should be without charge for hotelguests. Also the time for should starting earlier from 6:30 during the week.
May 13, 2013
Rated 5 out of 5 by supatight80 GREAT ROOMS
I couldn't comment yet if they upgrade platinum guests to suites as I was burning my suite night upgrades. Was upgraded to their exec. suite and it was big and cozy.
Really loved the pillows in this property. The club lounge was good as well.
I would suggest however that front desk should be more smiling...All of them look so stiff and serious.
November 19, 2013
Rated 5 out of 5 by Jaz01 The perfect place to stay
The room was lovely, big, clean and comfortable. I enjoyed everything about the hotel, including it's location, not to mention the view of the city.
September 16, 2014
Rated 4 out of 5 by Tomthegreat 8 DAY STAY AT SHERATON LISBON
PAULO HENRIQUE AT THE RECEPTION DESK SAVED MY STAY FROM BEING A 3 STAR AT BEST. HE GOT ME A REFRIGERATOR THAT I COULD USE, EXPLAINED HOW TO USE THE HVAC SYSTEM TO KEEP THE ROOM AT A CONSTANT TEMPERATURE, AND EVEN GOT ME A SPEAKERPHONE.
WATCH OUT FOR OVERPRICED PHONE CALLS, HOWEVER!
August 4, 2014
Rated 2 out of 5 by prov93 Recent stay
Very Disappointing for a Starwood property! Paper cups for coffee instead of coffee mugs in room. Very slow and poor internet connection.
Room service is very poor and meals are overpriced. Delivery was always late and things missing. Salt and pepper came in litle paper packets with 2 small pcs of bread.
Mini-bar is the kind with sensors.
December 17, 2012
Rated 5 out of 5 by Algarvian Top quality hotel with panoramic views of Lisbon
We received SPG welcome on arrival. We received an explanation of the facilities in our room. The room was equipped to a very high standard of comfort, although paper cups for tea/coffee in the room were disappointing. Food and service in the restaurants were very good with front line staff friendly and efficient. Good value.
June 9, 2013
Rated 4 out of 5 by Fox64 Sheraton Lisbon
The hotel advertises as a 5 star hotel.
However, reception at check in was poor, there were no bathrobes etc in the rooms and guest service was not very responsive.
Location however is good, as is the food and the bar at the top floor with magnificent view over the city
July 28, 2014
Rated 3 out of 5 by Guy50 More light!
Diabolical lighting system, as in many modern hotels that are over-engineered. Takes you 10 minutes to figure out how it all works - only to discover that the bedside lamp simply doesn't work no matter how many switches you press. Quite enfuriating. Was only staying one night so didn't bother calling the "engineer".
April 21, 2013
Rated 5 out of 5 by HHI19 Excellent Staff
What a great staff!
We needed a heat pack microwaved and Grassa was this wonderful smiling lady from room service who heated it for us multiple times. She was excellent! And, we thank her!
Excellent young woman in the restaurant too named Sara I think.
Great spa too!
July 20, 2014
Rated 5 out of 5 by jechho Just as good second time around!
Excellent platinum recognition, great room/suite, free valet, friendly staff.
Lounge had very little offerings left when we popped by Saturday evening (around 9pm).
Breakfast area on the ground floor is a bit dark and noisy.
Location of the hotel could be better.
Sum: We will be back!
November 29, 2013
Rated 4 out of 5 by Barbaridade Great! But still opportunities to improve
I enjoy staying at the Sheraton every time I go to Lisbon. It is comfortable and the staff is very helpful and pleasant. The three areas of improvement are: 1) the check out time, it is too lengthy and seems clumsy; 2) the size of the bath towels; 3) the poor quality of the wifi coverage in some bedrooms.
March 29, 2014
Rated 5 out of 5 by DCConsultant A special event was an occasion to remember
I had arranged a special occasion for my wife's significant birthday in the Panorama Bar and Restaurant. The staff involved could not have been more attentive and helpful. in addition, the hotel was most helpful with booking in our friends who came to Portugal for the event.
July 8, 2014
Rated 5 out of 5 by Bydand Sheraton Lisboa excellent
I stayed at this hotel for 5nights for the first time and it was in an excellent location close to the metro and only a twenty minute walk from the city center. The hotel it'self was modern, clean and appealing and the staff where attentive. Overall I would recommend this hotel to anyone going to Lisbon.
May 29, 2013
Rated 3 out of 5 by baklajan4ik Bad experience
Max evaluation for this hotel is 3*
shadow at the bathroom is out of order
giant hole in the towel
no free wi-fi
they use big pillowcases for small pillows (it looks really weird)
Staff is the only thing that pleased us
Do not meet my expectations at all! That's sad!
August 28, 2012
Rated 3 out of 5 by KXTS Lisbon Stay. Dec 17 - 20
Hotel room was missing slippers and gowns. Need to calll.
TV remote was not functional. Finally had to call. Tech person came and figured out that the batteries were dead. he need to go back to get the batteries.
Slow service at Breakfast. Fried eggs came by the time I finished the breakfast.
December 21, 2013
Rated 5 out of 5 by rosey72 Beautiful city-great hotel
We enjoyed our stay. The Hotel staff were very professional and helpful. The rooms are very comfortable and clean and, although it is a large Hotel, we were not disturbed by any noise from other rooms. Optimal Sound proofing! We especially liked the tea/coffee making possiblilies in the room.
May 8, 2013
Rated 5 out of 5 by Joao PORTUGAL'S BEST ADDRESS
As a frequent traveler i stay at various hotels and this is one of my favorites.
The staff always make you feel like you are part of the family and nothing is impossible to accomplish.
You are a few minutes walk to the best that Lisbon has to offer.
July 13, 2014
Rated 4 out of 5 by Colombo Great Hotel, but...
This is an excellent hotel, and my staying was very good (again). Great location, comfortable, good atmosphere and installations.
What prevented me from giving excellent grades was an issue I had with the hot water on the last day. Not being able to take a shower is something really bad...
October 13, 2013
Rated 5 out of 5 by amh1968 Great location
This hotel is located within walking distance to Ave Liberdade. Nice but somewhat small club level rooms.
In my personal opinion front desk staff had a hard time smiling.
Concierge Amando Lopes is great and very helpful. Thank you Armando for making my first trip to Lisbon a great one.
January 1, 2014
Rated 5 out of 5 by Peg123 Hotel Employee's
The Staff of the hotel was exceptional, very courteous and friendly, offering great help with any request. Mr. Paulo Ferreirs at the front desk reception, was one of the nicest people and I could tell he enjoyed his position with the hotel. Thank you
June 30, 2014
Rated 5 out of 5 by Washington2013 Absolutely a wonderful experience
We were there over Christmas and spent a great deal of time in the various hotel restaurants and facilities and as much as both my husband and I travel this has to be one of he most helpful,warm and gracious staff we have experienced.
Most certainly would return to this hotel
December 29, 2013
Rated 5 out of 5 by JACKO10 A great hotel in an ideal part of the city
I just stayed on night... the rooms and facilities were good.
The roof bar has excellent views of the city but as you would expect very expensive 13 euros for a large beer!
It is only a 10 euro taxi ride from the airport and the same again to the bars enjoyed by the locals..
March 18, 2013
Rated 5 out of 5 by Bingodog Best Sheraton I've stayed at
The Sheraton Lisboa is one of the most modern and best designed Sheraton hotels in Europe. I stayed in an executive suite (SPG platinum upgrade) on the 24th floor which was really beautifully designed, with a wonderful living room/work space and bedroom and a great view on the city. The room was also perfectly sound proof.
All the staff at the hotel were very helpful, smiling, always ready to assist and help.
The Spa has a large sauna, a steam room and a very stylish jacuzzi/pool. Entrance to the spa is complimentary for SPG platinum guests.
There is also a relax room with 4 beds and another quiet room to cool down. The gym is perfectly appointed and very spacious as well. The outdoor pool looked very nice, too.
The club lounge provides drinks and snacks during the day and more substantial hors d’oeuvres in the evening, and a very good breakfast in the morning, with several hot and cold choices.
The breakfast in the main restaurant is also very good. And the view from the panorama bar at the top is breathtaking.
February 26, 2014