Rated 5 out of 5 by AuntieR Home away from home
Stockholm is a place I travel to frequently for work, and the Sheraton has become a home away from home for me. The staff are friendly, and customer service is probably the best in town. I have found Derrick and Frey, 2 of the staff members, to always have a positive, upbeat attitude.
The Sheraton is comfortable, clean, and very convenient. Attributes that are a must in my book!
I look forward to my return to the city.
February 25, 2014
Rated 5 out of 5 by Phases123 Friendly, Professional, Convenient, Flexible
The Sheraton in Stockholm is in my opinion one of the better run Starwood hotels in Europe. I have been staying there several times in the past 2 years and have found them every time flexible to adjust to my time schedule, outgoing, friendly, and conveniently located in the heart of the city. The overall professionalism indicates a good and customer oriented management focus.An absolute must to stay there when in Stockholm.
February 21, 2014
Rated 5 out of 5 by Bent1954 I always feel welcome to my "home away from home"
This hotel has a great staff that always welcome the regular guests in a personal manner.
The practical things work, and rooms are of a comfortable size for stays over more than one night.
February 19, 2014
Rated 5 out of 5 by DrNo009 Excellent hardware, software slightly dented from normal
One of my favourites in this city. Always greeted by bell men , receptionists with a smile, almost always by name. Great SPG elite recognition. Award-winning Executive Lounge. Great rooms. At this time upgraded to Corner Suite. Excellent room! Everything needed in a Hotel - check!
At this visit, less-than-average performance by Restaurant M&F Md'H's claiming restaurant fully booked (during 95min, 75% of tables free, no reservation notes), unable to serve anything for 60 min after orders, despite warning after 30min "Your first course is now on its way!. Found my way to other restaurant after patiently waiting for >60min. Kitchen staff idle, talking to each other. Not up to the same level as rest of hotel!
February 17, 2014
Rated 5 out of 5 by Pianoer1986 9-10 Feb 2014
Nice stay. Clean and comfortable room, great service (staff got me coffee after my morning run), everything worked. Bathroom floor was cold though
February 11, 2014
Rated 5 out of 5 by mano12 mike12
Superb best for its value and location.
February 7, 2014
Rated 4 out of 5 by GraceK Pleased
We needed comfort and convenience and we got them.
February 3, 2014
Rated 2 out of 5 by Timmen Conferens
Conference room was very hot and it felt like a lack of air.
The bartender was not at all accommodating
February 3, 2014
Rated 5 out of 5 by phillipsk123 a lovely stay
As an SPG platinum I was upgraded to a little suite which provided just that little more space.
Staff were great, and breakfast is comprehensive.
I can't wait to come on a visit for pleasure
January 31, 2014
Rated 4 out of 5 by Jens55 Top service
The young girls at the front desk helpet me and gave top service - over and above expected
January 27, 2014
Rated 5 out of 5 by Javi69 Superb customer care
Hotel met and surpassed our expectations in all areas. What made our stay so special was the human factor, particularly the exceptional care we received from Paula Norrmyr at the counter. She made extreme efforts to help us, which came through as an authentic gesture of good will and friendliness and not as someone just doing her job. She definitely picked the right career... Job well done!!!
January 21, 2014
Rated 3 out of 5 by grrrrr14 disappointed
I still recommend this hotel for those who dare. I cant find any fault in the comfort and the cleanliness of the room though, it was excellent but I was very disappointed with their system. It was not enough that you'll have to pay the room in advance, you'll have to pay a disposition fee as well when you check in, I havent read that in their webiste either AND this is not a payment they said, but the money is hanging in the bank for two weeks. I never have encountered that in all other hotels in Sweden, not once. Wireless internet is free for only 30mins, after that u'll be charged 100kr for 20 hours, NO free shuttle AND a receptionist who doesn't understand swedish? what a joke...
January 18, 2014
Rated 5 out of 5 by ROPO1 Staff is extremely well trained and helpful
The staff obviously is very well managed and very well trained. Everyone I interacted with had a fantastic attitude, with a focus on making my stay as nice as possible.
January 18, 2014
Rated 4 out of 5 by Boffen The place to eat breakfast
Sheraton provides good quality on all parts of a stay - nice rooms and a good breakfast in a central location
January 17, 2014
Rated 5 out of 5 by ScubaEric Sheraton Stockholm
I've had a few not so good experiences with Sheraton Stockholm over the passed month. Now a new face appeared who understands how to make the experience of staying away from your family pleasant, Selina Yu. Selina really made the difference for me with her service mindness and beautiful smile.
January 11, 2014
Rated 3 out of 5 by andersb71 rooms and room text info needs updating
Rooms are very old looking; old wallpaper, makeshift updates etc. bath/shower not working well ergonomically. misleading text info on restaurent hours and service personnell that don't knock before locking themselves into your room. Also air con was a mees.
January 10, 2014
Rated 4 out of 5 by Peartree This Hotel is centrally located
Staff are good and attentive, for Stockholm it is a good option. Practically every attraction is within walking distance or easily within reach via public transport.
December 30, 2013
Rated 5 out of 5 by Fisher987 Great location and service for work or leisure
We were not sure how this hotel would suit our needs but were pleasantly surprised. It is located perfectly to be close to most areas of an already very convenient city. Whether I had to work or for this trip, which was a family trip, the views of skyline and water were perfect, even though the place works very well as a business hotel across from the Parliament and a few moments from the Arlanda Express train to the international airport (departure times shown in the lobby). The staff really made our stay exactly what we had hoped for, with great restaurant and tourist recommendations and special treatment at the nearby Michelin-starred restaurant. .
The Platinum benefits helped it right over the top. The hotel is not the top level of luxury but is still very nice as expected from a Sheraton outside the US. Fitness facility is good with a clean Hamman to warm you in cold weather.
December 23, 2013
Rated 5 out of 5 by Ludvig13th Sheraton as prefered accommodation the past three years
My headline tells everything. The staff are always friendly and service minded which make you feel home every time. Their professionalism and responsiveness always make one's stay a successfully experience
December 19, 2013
Rated 4 out of 5 by inna21 Incredible staff
I chose this hotel for a weekend getaway. Overall above my expectations. Close to main city attractions. Big variety of options, including vegetarians and vegans for breakfast. Clean rooms, comfortable beds.
The staff is very friendly and helpful. Made me feel like home! Great greek chef, very good concierge, nice and always glad to help receptionists.
Have just two remarks: no iron in the room, which is a serious disadvantage for business travel. Too crowded breakfast during the weekend. But food variety and very friendly staff overcomes it.
December 17, 2013
Rated 4 out of 5 by JORG Great location for sight seeing
Enjoyed stay. Breakfast buffet could benefit from more focus by staff/management. Club lounge is small and does not accommodate the number of guests having access to this lounge.
December 16, 2013
Rated 4 out of 5 by KLB25 SPG Recognition
I did not feel there was any special recognition except for a card that was brought to my door. Nice personnel in the club lounge.
I do want to recognize Charlotte at the front desk who provided me with a great room after another person had told me I would have to wait until after 4:00 and tried to get me to check into an inferior room. Charlotte was warm, friendly and welcoming. New towels are needed in the bathrooms.
December 15, 2013
Rated 5 out of 5 by CKat54 Perfect location
I spent 6 nights here for leisure and found the location to be perfect. Easy walk over to the Old City, easy walk to city shopping, easy walk to the train station, easy walk to the subway, easy walk to some great restaurants, and easy walk along the waterfront for the views. And with the Arlanda Express from the airport, it is barely 20 minutes to the hotel.
The workout room is good. but the sauna is very small. My room had a view room of the water and old town and was lovely. On the day it rained, the front desk had loaner umbrellas.
My only complaint is about the prices in the bar. There were no inexpensive options. Prices were substantially higher than in surrounding restaurants/bars. On the other hand, the bartenders are fantastic-inventing new drinks and making cocktails with a flair.
December 12, 2013
Rated 5 out of 5 by Tom123456 Fantastisk
Best hotel i have styed in.
December 9, 2013
Rated 3 out of 5 by Tinkerbell77 Room cleanliness not satisfactory
At arrival we found crumbles on the desk and peanuts on the floor and dust in the corners when moving a chair around for better comfort when reading a magazine.
Breakfast, excellent service by the breakfast hostesses. I really dislike the usage of egg-in-a-box and scrambled eggs made with prefabricated food. This is not local food at all!
December 9, 2013
Rated 5 out of 5 by ANN111 AMAZING HOTEL
VERY VERY GOOD HOTEL. WE'VE STAY 6 NIGHTS IT'S WAS REALLY PERFECT.
December 8, 2013
Rated 5 out of 5 by Oslo13 This hotel has very good service
We had a very good experience staying at this hotel. The location is very central in Stockholm , walking distance to most important attractions. The rooms are comfortable and clean, the staff very helpful at all the time. Good breakfast. Spescial tanks to the helpful staff in the lobby and reception.
December 6, 2013
Rated 3 out of 5 by Bepe9 This hotel was ok for a long stay
I stayed at the hotel for 12 nights in a row.
The hotel was ok for a long stay, but a few things need improvements:
- Some of the mornings it took a couple of minutes before it came hot water in the shower
- The breakfast buffe seems to run out of various food items several mornings
- Some of the nights the internet connection stopped to function
- The Greenchoice selection for room cleaning was not rewarded by the cleaning staff. They forgot to leave the vouchers most of the times.
- Both the head concierge and the hotel manager promissed to contact me to give me special offers, but they never did even if I called back twice to the front reception
November 30, 2013
Rated 5 out of 5 by Derrick2013 Top in Comfort and Customer Service
Was recognized as a SPG member upon check in and was surprised to receive chocolate and a well wishing card in the room as our honeymoon gift. The mattress and pillows were the most comfortable ones we had in this trip.
We accidentally left the passports in the safe, only to realize it when we reached Copenhagen. Thanks to the staff in Sheraton Stockholm for sending it on express service to our non-SPG hotel in Copenhagen. We really appreciate this excellent service and assistance.
November 30, 2013
Rated 4 out of 5 by Roomwithaview Splendid lounge
Bathroom should have better water pressure in the shower.
Air conditioning should provide cool/cold air not only warm/hot air.
November 29, 2013