Rated 4 out of 5 by merzad hotel location
Well located. Good value, friendly staff
May 30, 2013
Rated 4 out of 5 by MCN1107 Good location
Good hotel in good location
June 6, 2013
Rated 3 out of 5 by Chris4013 Lousy food service!!!
Food and beverage incompetent. Took 1 1/2 hours to bring me a banana and orange juice. Claimed the computer couldn't decipher a la carte orders. Each day the juice arrived in a different sized glass when i asked for a large juice. On 3rd day server brought an entire pitcher of juice.
On 4th day, i went next door to a little store where they fresh squeezed the juice to order. And they had bananas.
Going thru guest services to place an order is inefficient and delays everything. The restaurant was never open for dinner even though the menus and hours were in the room.
May 12, 2014
Rated 5 out of 5 by jkma great hotel !!!!
I had a wonderful stay at the Sheraton Tribeca, staff was fantastic !!!!!
June 12, 2014
Rated 5 out of 5 by JohnDAMon A great room with the great view and a perfect service.
Dear Sir or Madam,
Monique and Aldo at the front desk made my stay more special.
I got the room I wanted without asking. They understand my preferences very quick.
June 10, 2014
Rated 2 out of 5 by nwc2013 This used to be a great hotel
The first two times I stayed here it was great. Although I had to go inside to get someone to take my car, once inside the staff were pleasant efficient. The third time I stayed again I went inside to ask someone to valet the car. After 20 minutes, when no one came out, I called and was told someone would be right out. After the third call, I struggled my numerous bags inside, gave the desk staff my car key. No apology. With both arms full, they asked if I needed helped getting my luggage out of the car. Too little, too late.
My room was considerably smaller than the first to times, and the bathroom was not clean. They moved me to another room where two out of three lights were burned out, leaving the room quite dark.
The staff was unhelpful and unpleasant.
I tried it once more, thinking it might be a fluke. A worse experience. I spoke with the manager, to no avail, she was not in the least helpful.
So you're wondering why I'm giving it one more chance this weekend. I have two functions in Tribeca, and both within walking of the hotel. This will be the last try, if they got their act together, I'd love to be a regular.
Frankly, I was encouraged by Lowell's responses to several poor reviews. I am hoping that means that someone actually is paying attention and responding to problems. That is, after all, what most people want. I regret having spoken so highly of it to colleagues after my first two experiences here.
February 27, 2012
Rated 3 out of 5 by Leroy2013 Hotel for hard-hearing and light traveler!
Was Check-in was very pleasant and the staff always very helpful. Was given, upon my request, a "quiet room" with a nice view towards the Hudson. Booked and received a 27 sqm room (no SPG Gold upgrade!).
Room was clean and fine but if you book this size room, make sure you open your suitcase in the lobby. It may be very difficult in your room.
The major disappointment was that, although the hotel is only 3 year old, the windows are not sound proof and you can hear the heavy traffic on Canal street including the endless sirens and honking! A pity.
Finally elevators were not optimal as it took up to 10 minutes to get down in the morning.
September 22, 2013
Rated 4 out of 5 by Goldie50 Comfortable Hotel
From check in to check out our experience was great. The room was very modern with all amenities except free WIFI. The hotel seemed to be quiet. I really didn't hear any traffic noise or an disturbances during the night from other guests. Loved the Starbucks in the room. The room was very comfortable overall. I did not eat at the hotel so I can't comment. Had a lovely stay.
June 3, 2014
Rated 3 out of 5 by VeryGoodPointsStacey Underwhelmed and Unimpressed
The Sheraton Tribeca is a recently opened hotel and you can still see the signs of newness – rooms are in great shape, bathrooms are near picture perfect, common areas are updated and don’t show any signs of wear or tear yet. But at the same time, the staff also seems new – it was hard to get a question answered (I was transferred to 3 people before getting an answer), I was not recognized as a Platinum member of the SPG program, was not told about the concierge lounge or any other benefits.
My experience with check in was less than idea. I arrived and was greeted by the front desk staff. She began the check in process and then answered a call. Instead of telling the caller she was with a guest, she stayed on the phone and helped them – for about 10 minutes – before getting back to checking me in. When I suggested to her that perhaps she could put them on hold and finish what she had started with me, she was rude and sarcastic with her answer.
My room was as small as a shoebox, but it’s Manhattan, what else do you expect? The room was very clean and in like-new condition since the hotel is still so new. The bathroom was also small, but the shower was nice and had great water pressure. There was ample space for things like hair dryers, bath products and plenty of plugs. The layout of the room was a bit odd – but not horrible. If you weren’t careful, you could trip over yourself. The view from the room was spectacular and the window opened just slightly – a new perk if you enjoy the “fresh” air.
November 5, 2011
Rated 5 out of 5 by richardc020 Tribeca hip, NYC luxury
The rooms (I had a Deluxe room) are sizeable for a NYC hotel, especially one in a trendy area as Tribeca. Other awesome things like location just 1 block from A/C/E train & 10mins walk down Church St to PATH, superbly convenient Canal St location in Tribeca bordering Chinatown & 10 mins walk up Broadway to SoHo shopping, pet friendly (literally saw 4 dogs in the lobby alone, but Sheraton level cleansiness throughout), happening bar scene (gives the lobby great energy and delight), super friendly staff (gave Kevin 1 of my Gold compliment cards) & overall Sheraton quality rooms using their latest architecture in this only 2 yrs old hotel make it great.
November 10, 2012
Rated 5 out of 5 by JohnBoston123 Great hotel, great location, great staff
I decided last minute to use some Starwood points and book a weekend at the hotel. When I arrived, they recognized my gold status and offered me a free upgrade to the club level. This has never happened in the three times I've stayed at another NYC Starwood property so I started off the weekend impressed.
The rooms were just what you would expect from a Sheraton in NYC. A bit small, but updated and most importantly, clean.
On the Club Level you have access to an amazing roof deck on the 21st floor with views of the water and the Empire State Building. It really made for the most amazing breakfast views.
What impressed me most about this property was the staff. I travel to parts of the country which are deemed "friendly" and hailing from Boston I frequently hear that we in the Northeast are not friendly. All I can say is the staff at the Sheraton was amazing. The door man offered up a few jokes, the check in process was quick and friendly and the concierge was knowledgeable and took a few minutes with us to find us a perfect match for a restaurant. On the Club level the two girls running the breakfast and happy your were both very welcoming and did a great job keeping the Club clean. Keep it up Sheraton Tribeca, you've got the best staff members I've seen at any Starwood property.
The only con I can think of is that the room noise was sometimes a bit loud. We had a joining room so we could hear some conversations in the room next to us as well as in the hallways but it wasn't too bad. Surprisingly we didn't hear much traffic noise at all and our room overlooked busy Canal St.
August 5, 2013
Rated 1 out of 5 by beweiss6 Horrible Hotel Stay AWAY!
I would highly suggest not staying at this hotel. There are many other options that you money will be better spent at. This hotel is barely in Tribeca, many would call it Chinatown! At peak times it takes forever to get a elevator. You will most likely have to ride the elevator up to go down.... The rooms are the size of a walk in closet and should have a murphy bed inside them. This is one the worst SPG hotels I have ever stayed at. When you discuss these issue with customer service (Micheal Linde) Overnight Manager from the hotel you will not be valued as customer.
May 5, 2014
Rated 5 out of 5 by Leiling This hotel is my # 1 choice of hotel in the Tribeca area.
We stayed at this hotel several times during our visits to NYC over the last few years. The hotel is within walking distance to China town and to the various Tribeca famous restaurants. The front desk agents were always very friendly and helpful. The conceirge lounge is excellent. We are very happy with this hotel, it is our # 1 choice of hotel in NYC.
June 2, 2014
Rated 4 out of 5 by Mooner Great Tribecca Addition
Sheraton Tribeca 's location, straddling SoHo (directly above), Tribeca (directly below), China Town, and Little Italy, (short walks East), make it an ideal setting for exploring these very diverse and fascinating ' real New York City' neighborhoods, with such a wide range of architectures, shopping (international designers to street-corner hat sellers), dining opportunities, (from best-of-NY (e.g. NOBU) - to great pizza-slice joints). And close-by A-C-E and #6 Subway lines offer quick access to the rest of Manhattan.
The Hotel is brand new (Oct 2010), with modern and sophisticated design throughout the lobby and the guest-rooms themselves (but not stuffy, families should feel very comfortable here). The staff were very courteous & efficient, genuinely friendly and helpful, from front-desk to housekeeping. (Our transportation arrangements resulted in our arrival several hours before official check-in, but we were allowed immediate check-in to an available room - a blessing as the outside temps were mid 90s). Our 12th fl corner room was directly over Canal St, but extremely quiet, and offered a great view uptown, including the Empire State Building. Room furnishings, bedding, climate-control, flatscreen TV, and bathroom toiletries are very modern and high-quality. The 'Traditional' King (standard) room is typical NYC size (sufficient for two, but not a lot of additional space to move around), has an armoire for hanging clothes, but no chests of drawers for other storage. A single business-type chair offers the only sitting / eating opportunity, other than the bed itself (besides a very low -to-the-floor ottoman). We found the elevators to be very prompt (despite others' reference to the contrary in these posts- and the requirement to insert your key-card to gain access to your floor offers enhanced guest security). We had a decent rate, and highly recommend this hotel, and would rank it at the higher-end of Sheraton quality (solid 3.5 stars), with a caveat that an upgrade in room might be in order if you desire more spacious accommodations.
November 10, 2011
Rated 4 out of 5 by EricG1954 just ok
We dropped our bag off at 9:30 am and asked for early check-in. Was told to call later in the day. (was not asked about SPG membership at any of the 5 to 6 contacts with the front desk). we finally got into our room at 3:30 pm, The one bright spot was David who checked our bag in the a.m. and was polite, engaging, great attitude and treated us very well. Room was very clean and the location is a little crazy on Canal St. I understand it was a full night before we got there, but i just expect a little more from Sheratons as an SPG member- that is why you get the business. I feel that the front desk should have been a little more caring about repeat customers.
December 2, 2013
Rated 4 out of 5 by DissappointedGuest Mixed Review
Firstly, the front desk staff were very warm and friendly each time I left/entered the hotel. In particular, the associate named Kinga, was especially responsive, helpful and professional. I mention this in comparison to my stay with Sheraton Brooklyn (I stayed in Brooklyn for 5 days and then to directly to Tribeca for 5 days as well). At Brooklyn, the front desk staff were not friendly/helpful. Each time leaving/returning to the hotel, the Brooklyn associates did not offer a greeting and were much more interested in talking among themselves than to acknowledge guests.
Secondly, the service and maintenance of the Club Room lounge needs improvement. Much of the lounge was dirty, silverware/service plates were dirty, breakfast service staff seemed overwhelmed and slow to replenish/clean items, and afternoon cocktail service staff seemed uninterested in offering service/helping guests.
Finally, housekeeping cleaning service and amenities replenishment was not consistent.
June 1, 2014
Rated 3 out of 5 by WilliamCO Disappointing stay
Previously I had concierge lounge access at this hotel. Not this stay.
The room was extremely noise from elevator and the person next door that coughed all night for 2 nights. The door between the rooms (1913, 1915?) leaks sound really bad. I may as well have had my neighbor sitting in my room coughing. I asked to move and it seemed like they were going to do it but they seemed really put out, so I just asked for ear plugs and they did the trick. First time in over 25 years of business travel that I've used ear plugs in a room. Scheduled to stay there again next week and looking at alternatives. I really wanted this to work.
January 25, 2013
Rated 3 out of 5 by Adam123 Tribeca
i stay here for the location and the patio on the 21st floor
June 4, 2014
Rated 5 out of 5 by cmsteer Great location and staff
The hotel staff was so friendly, professional and helpful. The Club floor was great. The view outstanding and the staff there very helpful. Centrally located in TriBeCa and easy access to subways, restaurants and shopping. I felt the value was great.
May 27, 2014
Rated 3 out of 5 by Odyssey Decent for basics
The hotel rooms were a bit small but all the basics were covered and the lounge is spacious with a decent selection for breakfast (strangely, no oatmeal though). Staff is responsive to needs and the green promo option is excellent for extra points on the side.
My only stipulation is the gym. If you are one to workout on a regular basis, the gym here is not a good choice. The space is very tight, there is a very limited number of machines (e.g. 4 treadmills, 2-3 ellipticals, and 1 bike machine). Note that the bike machine is a forward seated bike machine as opposed to an upright seated bike. If you workout in the evening or early mornings, you have a bit of a crowd to beat.
January 23, 2012
Rated 5 out of 5 by ChrisB Great Experience!
We chose this hotel for our 20th wedding anniversary trip based on location and reviews. We ended up arriving a day late due to weather, and the staff were very accomodating and got us checked in quickly. The next morning as we were chatting with Lowell before heading out, he kindly offered to move us to a room with a view for our anniversay. It was amazing, and really made our trip that much more memorable. The staff was more than willing to help out woth anything we needed and always very courteous and smiling. A great stay! We would return as well as recommend this hotel to anyone visiting NY. Thanks again!
December 6, 2012
Rated 5 out of 5 by suejs vastly exceeded my expectations
first, the manager, who i needed to deal with, was so helpful, so professional that he needs a special recommendation.
i found the staff i dealt with (about 8 people i was in any contact with) were across the board friendly and helpful to an extent that actually surprised me. everyone had a greeting and a smile.
the rooms were up-to-date and spotless.
this was such an unexpected and pleasant experience that i would recommend this particular sheraton without reservation
December 10, 2013
Rated 3 out of 5 by RafKam Not first choice in NY
While the hotel has been recently upgraded and rooms have been renovated, I can't say I enjoyed my first stay here. My room was positively tiny and felt cramped, even though I was upgraded to a corner room. The location is good for Tribeca, West Village and Downtown, but at the same time the immediate vicinity of the hotel is run down and not very interesting.
Platinum benefits weren't great: my room was only ready around 4:00PM despite turning down any upgrades in favour of a potentially earlier check-in, and the club lounge is tiny and frankly a little pointless.
For the prices being charged here, I am sure there are much better options if you want to stay in the same area.
April 19, 2013
Rated 5 out of 5 by Perfect5 Amazing hotel in the most accessible area
My family and I had an amazing stay at your hotel...staff worked hard to accommodate us, we requested a room upgrade to two double beds connecting which was available to us, the view of the skyline was beautiful and made our stay feel like we were in NYC...especially the room rate was very affordable so we were able to bring in more family member for the Thanksgiving Holiday...where the hotel is situated close to SoHo and subway transit gave us much flexibility to walk and shop near the hotel. The hotel is beautiful! We are booking and making plans to stay there next Thanksgiving Holiday as well! Excellent!
December 1, 2012
Rated 5 out of 5 by GoldDC Great location
Great location and friendly and helpful staff. I was pleased with the size of the room for a Manhattan hotel. Fantastic access to subway for easy trip to/from Penn Station. As SPG Gold member, was upgraded to a Club level room, which was great. We loved being able to grab a coke anytime and having the breakfast in the morning and snacks in the evening. My only critique is that on the second day of my stay I returned after a day out on the town and my room was not made up. I ended up calling and just asking for fresh towels since it was already evening. Not a big issue, but I was surprised that the front desk did not apologize when I called to let them know and request the towels.
December 5, 2012
Rated 4 out of 5 by Manju Overall nice hotel
This hotel met our expectation the staff was friendly and helpful. The rooms were small but very clean and comfortable. The only difficulty was parking which is to be expected. There was a mix-up with getting our car upon departure (on the staff or parking garage end) instead of 30 minutes it took about 1 1/2. The staff was very nice and helpful and I assume it was the supervisor who told us he would credit the parking charge. The charge was never credited to my account. I called and left a message on the managers voicemail and never got a call back. Again, the hotel was very nice as well as the staff, it those little things that aren't taken care of that make a big difference though.
April 15, 2012
Rated 4 out of 5 by galdang Awesome terrace (Sheraton Club)
I stay here quite often when I come to town. The staff is friendly, and if you get access to Sheraton Club (and the weather allows) you can sit outside on the terrace and have a lovely view uptown. The rooms are somewhat standard Sheraton rooms, and reasonably sized for Manhattan (i.e. a little small!) Also, the location is great - Tribeca - and very close to the subway.
May 15, 2014
Rated 2 out of 5 by Newyorker123456789 Could be better
There is no doubt that the location of the hotel is great, but apart from that it very average. Being a Platinum SPG member and Gold for life I appreciated to be treated somehow special. I have been at this hotel 4/5 times over past 3 years and my experience has been consistent... un-impressed.
If I wasn't Platinum I would rate this hotel overall GOOD.
May 15, 2014
Rated 3 out of 5 by Almonze Rough start.. good recovery
I arrived after midnight and was given a key card to a room that was already occupied. I was mortified to find this out upon entry into the room. Thankfully, the occupant was deeply asleep and undisturbed. I was subsequently assigned the correct room and my stay was wonderful afterward. The bed was clean and comfy and the room, cozy and peaceful. As a gold member I chose to check out late, allowing me to rest as long as I wanted. The gym facilities were clean and adequate and concierge was friendly and helpful.
April 20, 2014
Rated 4 out of 5 by CChan247 Great Location
I travel often to New York to attend hearings at the courthouses. This is my favorite place to stay because it is walking distance to most of the courthouses, and it is close to all the shopping in Soho, Chinatown, and Little Italy. Also, very close to several subway stations. This is a very conveniently located hotel.
This is by no means as fancy as the W or the Westin, but it has everything one would need. I recommend staying on the Club Floor if rates are decent because it includes Free Breakfast, Free Hor d'oeuvres, Free water, and Free Internet Access. Also, there is a roof top area with a great view of the city where guests with club access can sit and relax throughout the day/evening.
May 11, 2013