Rated 3 out of 5 by stucky414 Room was loud
My room had a noise that occured every 10 seconds. Sounded like a motor. It made sleeping difficult and did not make for a good night. Was never asked at checkout how I liked my stay.
5. August 2013
Rated 3 out of 5 by wvargas01 Front desk service
Annoyingly slow service response from the counter at checkin and checkout, every time.
22. Juni 2013
Rated 3 out of 5 by Dmatt Lounge is the worst I have seen
Went to the lounge today at 6 pm and soda and beer was all that if offered. I asked the staff if they had wine and seems knew little English and in time told me no. I lounge in Italy with no wine???
14. Juni 2013
Rated 3 out of 5 by Busyboy From Bed to Flight Within an Hour
I have stayed in Sheratons many times before, and overall I have been impressed. But I have to say this one fell short a little.
If it is a brief overnight with an early flight in the morning, it is great. From checking out at the hotel to being airborne it was less than an hour, even with a bus shuttle connection.
The hotel is a vast open plan warehouse affair, very very sparse and very little character. The most dissapointing thing was the food that was served in the bar / restaurant, very expensive and little more than a microwave meal. Although I will say that we also had a good plate of meats and cheeses as a starter which was very good.
On the second evening though we did find a really good restaurant about a kilometer away.
The room rate was quite reasonable, but as you are fairly captive the extras soon start adding up, you could easily double the room rate once you add breakfast, evening meal, internet access in the room etc.
24. Mai 2013
Rated 3 out of 5 by NedK SPG did not help
Was not told of SPG automatic advantages and paid for others. Large room without bathtub
23. Mai 2013
Rated 3 out of 5 by JG1974 Overall good stay
All in all a good stay, but was ruined by clogged bathtub.
22. Mai 2013
Rated 3 out of 5 by avi8795 check in
In the check in no recognition that i am SPG member. This is the 3 time that the same person check me in and give me handicap room without asking me.
25. April 2013
Rated 3 out of 5 by Kant Great location & access from airport
The hotel is well connected to airport, hence convenient for travellers.
24. April 2013
Rated 3 out of 5 by Mikey17 Typical Sheraton
Room location was a long walk through the convention facilities. Halls were a little dirty. My television did not work and it took me 3 calls and almost an hour to get it going. When I turned it off and returned after dinner it did not work again. Night person came immediately but told me this has been an ongoing problem since the facility opened. Wifi had 2 options, 1 for the room which costs, and one for the common areas, free. But the staff did not explain the difference and the free one says an hour free then a fee, which it was not. System to print boarding passes complicated. The only real positive I have, and the reason I stayed is it is at the airport.
17. April 2013
Rated 3 out of 5 by Bleu155 Good location but...
Comfortable and really next to the AirPort.
Very poor early breakfast ( before 6 AM)...
14. April 2013
Rated 3 out of 5 by bbhk Ultra long queue at front desk (no dedicated waiting queue for elite members) & funny bathroom design
I was upgraded to a spacious diplomatic suite, which was nice. However, the super large bathroom has a small bathtub and does not even have a stand alone shower! I wonder what kind of "Italian design" it is...... And I had a bad experisnce that it took me such a long time to queue up for small things at front desk. I suggest they dedicate a queuing line for elite members.
Other than these, the superb location and direct acess to the airport is perfect!
7. April 2013
Rated 3 out of 5 by AAFS This location needs improvent
This was not my first stay at this hotel . On this trip I stayed there for 5 days and and in this 5 days I had to change my keys 4 times and my room once. I understand if the key dose not work once, but 4 time???
And not once did any of your staff apologized, and they where even brave enough to tell me this happens all the time , and its normal?
for hotel like this , this is not acceptance. I have been in your hotel before and will be there again but only because of its location, other wise I would have not stayed there , very poor customer service.
20. März 2013
Rated 3 out of 5 by Sedge Only for travellers making 1 or 2 days transit in Milan
The hotel is very convenient for those who are only making a day or 2 short stay in Milan since the Malpensa Express is right out of the door and will get you to city center within 35 to 40mins. Overall the facilities are quite new, but TV inside the room is very small and it was hung too high on the wall which makes it less comfy for guests. Also the TV system was reacting very slowly and unsatisfactorily. Staff are mostly nice, however, the reception also seemed understaffed because the queue is always long and when we tried to call the front desk from inside our room, the calls have never been answered.
All in all, I would still recommend this hotel, but only for those who are in Milan for less than 2 days, and for those who don't expect much help from the hotel staff.
27. Februar 2013
Rated 3 out of 5 by Lena1972 Problem with a room
My room didn't had a light in the morning and maintenance couldn't fix it, I was almost late for my flight the staff offered to move me to another room but it was taking too long and it was almost time to check out.
28. Januar 2013
Rated 3 out of 5 by Mike46 Typical airport hotel and not more than 4 stars
From Terminal 1 it is about a 10min walk to the hotel. As Platinum member, I got an upgrade as to what they call a junior suite. Actually it is more a slightly bigger room in a very unfortunate location, at least room 1170. If you are able to open the blinds, you look at the opposite room. Furniture is 80's style.
No free water in the room and no welcome letter for platinum guests.
You are not allowed to iron in the room, but staff was nice to let me iron in the crew lounge.
The executive lounge is bright and has a good breakfast selection.
30. Mai 2012
Rated 2 out of 5 by buccem Good position hotel for early Malpensa Flights
We arrived in a storm and the personal send us to a parking next to the hotel. We where charge 18 euro for the overnight parking. The staff was slightly rude. We checked in and we where not able to use the amenities cause was too late.
I will not recommend this hotel. Good just for the position in case of early MPX flight.
7. Januar 2014
Rated 2 out of 5 by Poyea Loud Maid service at midnight
We stayed here the night before an early departure to get some rest. First, the rooms have relatively thin walls. The reason I know this is we woke up to voices and heavy walking next door. Then we heard the toilet cleaner and the bathroom trash can and realized it was the maid service...at midnight. Then the vacuum started up. When I opened my door, three maids were coming out and said they were done and apologized.
Unbelievable really. Rooms were nice, clean and the location attached to the terminal was convenient. If not for the midnight wake up call, I would have a different review.
13. September 2013
Rated 2 out of 5 by como13 Started out great...but...
When my husband and I arrived at this hotel we were so excited! We were on the last leg of a very long trip and we were thrilled to be upgraded to a junior suite. The room was amazing...until we realized that the AC did not work properly. It was very hot and stuffy...unbearable. We tried to call the front desk, but the phones didn't work either! On top of that the bathroom lock was broken and my husband got locked in! After going back and forth to the front desk 3 times and having multiple people work on our AC, (and get my husband out of the bathroom) we were then moved to another room, with 2 beds. :( Needless to say, our stay at this hotel was quite chaotic...all we wanted to do was relax and instead we spent hours dealing with this mess! The hotel could have been great, but they definitely have some room to improve.
8. September 2013
Rated 2 out of 5 by BerkeleyW Mandatory swim cap for pool???
The hotel is beautiful. The rooms are modern and clean. The staff is friendly and welcoming. Everything was great with the exception of my experience with the pool. I got my family suited up for the pool so we could enjoy it while we stayed at the hotel. This is a big job as it's not easy to get two young children into bathing suits...but also because the hotel is very large so it was a long walk for us to get to the pool. Upon arrival we learned of the mandatory swim cap rule. If you don't have one (which we didn't...who does these days???) then you can buy one for 6 Euro from the hotel. We didn't want to pay 40 Euro to enjoy the pool for 20 - 30 mins as we'd planned so we went back to our room and had to explain to our kids that they couldn't use the pool. Made a potential amazing hotel experience unenjoyable.
3. September 2013
Rated 2 out of 5 by sherrydp good location, worn rooms
Carpets had numerous burns and stains.
Bathroom needed major upgrading.
Worn out rooms is reflection on management, not staff.
Good location at airport and good staff are only redeeming features.
31. August 2013
Rated 2 out of 5 by Ondastar Vacation stop
This facility has inadequate ac cooling and is poorly engineered. Rooms and common areas are hot and humid, the Club lounge unpleasant even at 7AM, and the massive glass areas amplify the summer sun, one would think that the engineering issues would be easily improved with solar collectors and deflectors. The restaurant has the most service conscious staff, and the menu is good. Some bar staff are surly and inattentive. Top notch concierge service not available. Suites are well appointed, spotless, however unpleasant when the temperature is plus 27 C, and the ac laboring to hold that temperature. In one case the power was out in our second suite and the temperature reached 32 C.
30. Juli 2013
Rated 2 out of 5 by ksy503 Either Under-Funded or Under-Managed
-When taken to my room, the "non-smoking" room reeked of cigarette smoke. When I pointed this out to the staff, I was told it was not a smoking room because it had no ashtrays. This disregards the fact that people smoke without ashtrays and that the room did not have the "no smoking" sign as did the adjacent room. Unsatisfactory
-The circuit breaker had already tripped when I entered the room. Maintenance was called and re-set the tripped breaker. This indicated either housekeeping cleaned the room in the dark after the last guest left, or the guest tripped the breaker, meaning I did not have a room cleaned after the guest left. Unsatisfactory
-The only ice machine on the floor was broken and had not worked for some time by judging its condition. I had to retrieve ice from the bartender. Unsatisfactory
-After the second day, the escalator broke. This was an inconvenience but not a tragedy since the elevators still worked, but they are very slow. Could be better
-No on-site parking was available because it was full. The desk clerk suggested I park in airport parking, and then I would be given a small discount upon checkout. Unsatisfactory
-The cleaning staff never replaced my dirty glasses with clean ones. After three days and three glasses, I would expect it to be obvious that they needed changing. Unsatisfactory
Overall, either the hotel has poor management to allow these conditions to exist, or they are underfunded and can’t afford to fix the problems. There are more hotels in the area (in Somma Lombardo) that I will explore the next time I stay in west Milano. This should be an embarrassment for Sheraton and Starwood.
8. Juli 2013
Rated 2 out of 5 by architect This hotel is not a four-star hotel.
Tub stopper did not work, no bath available.
shower door removed or nonexistent, no way to shower without water on bath floor
AC could not keep up with hot room.
Location was excellent. Lobby nice.
WiFi did not work and was expensive.
30. Juni 2013
Rated 2 out of 5 by Wearytraveller2013 Very disappointed in n this hotel
When staying at an airport hotel, up will be paying a premium rate, but you are paying for the convenience for proximity to the airport, a clean room, reasonable room service and the like. The Sheraton Malpensa failed terribly on several front. I tried to order room service at 8pm.... No matter how many times I called, the line was busy. I then called the Guest Services line and they were surprised the line was busy and connected me the too service. The line rang and was never answered. I called back to Guest Services and they assured me they would have room service called me right away. After waiting another 40 minutes, I called back to Guest Services and they again acted surprised and again assured me that Room service would call me back. At 10:15pm, I finally gave up, after not getting a call from room service nor a follow up call from Guest Services. got dressed and headed to the airport terminal to grab a sandwich from the only place still open.
The final straw was the next morning when I went to shower before my flight back to the US. The water started out warm, but with very low pressure, so not the best ah to start. The water then cycled from cold to scalding to cold to scalding, over and over. And on top of this, the pressure would at times drop to zero, making finishing my shower difficult. It appeared the issue is too many people showering at the same time, poor water pressure and a poorly designed hot water system.
So everything I would hope for from this hotel seemed to be things they fell short of. When I checked out, the front desk staff never asked me about my stay and if I enjoyed it. I finally brought it up. Their reaction... Not real interested, but did ask if I'd call to complain about the shower. When you're only at the hotel 1 night and are in the middle of your shower, calling the front desk isn't really a viable solution.
Bottom line, this is a terrible hotel with a poorly trained staff that lives off its airport location and showed no real interest in my comfort.
I will add my review to my usual sites snd hopefully be able to help others avoid the problems I experienced.
11. Juni 2013
Rated 2 out of 5 by Campos64 whatever
Issues with: Check in/out
Dinner took long, overall chaos
6. Juni 2013
Rated 2 out of 5 by LoveItalians Convenient Location
Convenient location for an early morning flight. Excellent bedding! But disappointed when we realized we were given a disabled room with odd bathroom setup---even though we booked far in advanced. In the hotel business a room like this is considered the "leftovers" and "subpar". New to Starwood program and was underwhelmed with lack of services---ie no free WiFi in rooms; heat wouldn't turn on; electrical smelling air quality. That said, very convenient location---too bad facility is poorly designed and staff is not well trained.
1. Juni 2013
Rated 2 out of 5 by Katiedid Past experience good, present one NO
1.There was no attendant in the lounge on the concierge level. Tables were full of used dishes and silverware and hors dourves were sparse shortly after opening.
2.A cake making convention was held on all floors making it extremely difficult to maneuver the halls with luggage. My wife and I had to trip over extension chords, boxes, etc. to arrive at our room.
25. Mai 2013
Rated 2 out of 5 by Mick we know better Hotels of the SPG
Restaurant was dissapointing. Building fair stall's in the Hotel over day's, nobody can relax with that!! Paying Fair rates for this is not exaptable.
13. April 2013
Rated 2 out of 5 by robertnomeansno We got the dirty room firstly!
We got the dirty room firstly!
1. April 2013
Rated 2 out of 5 by Campos64 SPA needs changes!
Pool - cold water
Sauna - dark ( no light) LIFE DANGER
Payment for sauna!!!!
Payment for cup (swiming pool)!!!
Executive Club Lounge - poor offer of F&B
No breakfast at 6 AM in in Club Lounge
( started 6.05!!!)
28. Januar 2013