Rated 3 out of 5 by NY12 Up All Night
There were very loud guests running up and down the hallway late into the night and early morning hours, causing a commotion and keeping us awake for most of the night. They were clearly coming in after a night out, and were loud and inappropriate. The staff of the hotel was unable to control the situation, and as a result, we were unable to sleep and were quite unhappy.
April 20, 2014
Rated 5 out of 5 by Sallysue Fantastic place to stay in Portsmouth
We were on a 2 day get away trip and had never stayed in Portsmouth, NH. We took a chance, drove there and arrived at the Sheraton. The desk clerk was very pleasant, she had a very helpful and friendly concierge show us a room on the club floor. It was just what we wanted, the room was very nice with a view of the harbor. It was very clean. Everyone we dealt with was courteous and friendly. We enjoyed the snacks and breakfast in the club room and the women working there were very nice. We did have a drink at the bar one night, service was not great, wouldn't go there again. Also the pool was not working so that was disappointing, I was looking forward to a swim.
Overall we really enjoyed the stay and we would definitely stay there again!
March 25, 2013
Rated 4 out of 5 by KathyM Lovely hotel, great location
We have stayed here in the past but not for several years; great location as it is only minutes walking time to all of downtown Portsmouth. Staff all very nice, we had a king bed on the top floor Club Level - even had a 4 poster bed!
Our housekeeper, "Inky" was beyond fabulous.
My one comment is about the swimming pool area. It is on the lower level and very dark/dreary as there are no windows and it could use an overhaul. Pool was a bit dirty and although it was vacuumed, the entire pool area was a bit substandard. And I am a total 'pool' person.
March 5, 2013
Rated 5 out of 5 by CapeAnnGirl Our stay
My husband and I went for a 2 night escape. We were put in a lovely room, unfortunately, next to a family who's young child had not been taught about indoor voices. This toddler was so loud! The hotel immediately moved us to another lovely room where it was peaceful. Our in room refridgerator was not working but in less than 5 minutes we had a working one installed. They were so quick to "fix" these problems and followed up on our comfort both times. We had a wonderful dinner in the Harbor's Edge Restaurant with a great waiter, Ralph. No lounge chairs in the pool room, which made it impossible to "lounge by the pool" so I skipped the pool altogether. That was disappointing. Great location to boutique shopping! Walk to just about anything.
January 28, 2013
Rated 3 out of 5 by RFGJ Great hotel... but not for the price
I was quite disappointed with the hotel overall- the facility was beautiful and the location was great, but the astronomical price set my expectations higher. I was disappointed that for that price, we also had to pay for parking, and that not even a light continental breakfast was included... I was mostly disappointed that after paying so much for a place to stay that our guest room wasn't completely updated. 80% of the room was beautiful, but our bathroom looked like it hadn't been touched in years- the walls were scuffed, the counter was chipped, and the shower head looked to be about 20 years old... There were plenty of other details at the hotel that were great and overall it was clean, but again for the price paid, I expected perfection.
September 2, 2013
Rated 5 out of 5 by joeypalms nice place nice people
the staff goes above and beyond great job keep it up
May 5, 2014
Rated 3 out of 5 by Denk Good Location
The hotel was walking distance to restaurants and to the freeway. The front desk staff were very friendly and helpful. We had breakfast on one of the mornings, and it was very good. Appreciated the complimentary bottle water (SPG Gold member) and the internet access.
The room was basically clean, but the drinking glasses had lipsticks on ALL of the glasses. Our room was the "captain's galley" location where the window overlooked the patio. The bad thing is when you open the window curtains, everyone can see you (second floor)!
October 21, 2012
Rated 3 out of 5 by Sherry123 Needs to pay attention
Arrived early, was told they would call when room was ready, 5 hours later (5pm) no call. Noisy, people staying above me sounded like they were building a house, called (10:30pm) front desk and was told renovations were being done on floor 2, told her noise is coming from 4th floor, her reply 1st floor? Hotel stay 2 days before in same city was far superior, colleagues staying at another hotel also found it to be far better.
April 3, 2014
Rated 3 out of 5 by Saxman If it wasn't in Portsmouth...
Maybe being HQ for nearby college homecoming and 5 wedding groups on a fall foliage weekend was too much. Reserved and paid for queen bed, (for 2), got standard bed and "sorry". Network TV stations were "out". Room key not properly activated. Bartender ruined a Manhattan- used dry vermouth only, even after I specified "sweet." Restaurant quality inconsistent. Chicken great, scallops absolutely tasteless. Housekeeping staff was very nice.
Appears they don't need to try very hard to fill beds. Put a damper on my birthday celebration.
October 15, 2013
Rated 3 out of 5 by nanmim not happy
Because I have stayed in this hotel in the past and had a different experience i would recommend staying. This visit I was placed in a small room which I excepted because I wanted a king bed. As I walked to my room I noticed the carpet in the hall was lifted and looked to be dirty. Entering my room I found the bed cover had spots on it, so I removed it. However the next morning my husband commented that the bed sheets looked dirty. It was the holiday maybe there had been problems with cleaning. I had asked for a room with a view but was told nothing was available because of my dog, at departure I was told sometimes the rooms on the fourth floor are permitted dogs but only when the second is full. I guess because I arrived after six I was given the left overs.
November 30, 2013
Rated 4 out of 5 by Shamie Great location
I was an attendee at a convention and was pleased up until the last night. It was banquet night ansd we were left out in the hall like cattle for over a half hour. Then the dinner was absolutely horrible!!!!! The steak was dry and tough, the chicken drier than the stuffing. The gravy was super thick and tasteless. For the amount of money spent on this banquet I will not recommend another year there after our contract runs out. The waitress never smiled once or even acknowledged us, Just put down the plates. It was a shame.
September 15, 2012
Rated 5 out of 5 by Bap14 This Was The Best Hotel I Have Stayed At.
I never saw a happier group of women than at the Fantasea weekend. March 13-16. All where so happy with the hotel and Team Players. I had special meals and was treated like a Queen. From the time we pulled up at the front door the young men at vallet parking greeted us to saying thank you and bye as we are checking out at the front desk was a great experience .
Above and beyond service .
Do you think we where all happy You Bet We Were.
March 17, 2014
Rated 3 out of 5 by Kristin7 Great staff but...
The staff were friendly, helpful, and courteous.The room was neat and clean.
However; the heating system in the room was very loud. Throughout the night, there were several times that it sounded as if a bus was revving its engine. Could not make use of the darkening curtains because they would have blocked the air flow from the heating/air conditioner unit (very poor planning and design).
The bathroom sink faucet appeared cheap looking. Use of the shower was cumbersome because the hot/cold water control needs adjusting.
February 26, 2013
Rated 5 out of 5 by BeastieGirl Great Location & Comfort
The Sheraton Portsmouth is a great spot for a getaway and business travel alike. The rooms are comfortable and the location is fantastic- close enough to the highway to be convenient, but just a block away from the downtown area of Portsmouth, with lots of local flare (dining, shopping, etc). The staff seemed nice enough and I really like the bar/lounge area located just off the lobby on the mezzanine. Highly recommend this hotel, I will definitely be back!
March 10, 2014
Rated 4 out of 5 by Johndrob Townhouse
We stayed in a townhouse, and it lacked the amenities one would expect in a hotel room; for example, it had no luggage racks, and there were no hooks on the backs of the bathroom doors. Little things like that make things easier on a trip. Was disappointed that they switched to valet parking only for both the underground lot and the area in front of the hotel and townhouses. After 3 times staying there, we might try another place in Portsmouth next time. Very convenient location, though - walking distance to downtown.
June 11, 2013
Rated 5 out of 5 by Jungatheart Super Sheraton
My wife and I spent three days at the Sheraton while visiting Portsmouth. We had a one-bedroom suite complete with kitchen, dining and living area that had two floors! It's the most amazing accommodation we've had, in terms of space, in all our extensive travels the past two years. The food was also excellent in the restaurant, although the view of debris piles in the harbor outside was a downer. Also, the "wines rated 90+" was a disaster. There were only two wines--one of which was rated only 88 and was clearly bad.
June 6, 2013
Rated 3 out of 5 by mik2626 in need of updating
I found the room I had quite small, windows didn't open, but they had screens in them that obscured the view.
April 26, 2014
Rated 4 out of 5 by Gabyste Perfect weekend
If you happen to be close to Portsmouth, NH
this hotel is perfect to spend a nice weekend in a relaxing atmosphere, and a few steps to the city's downtown to go for a delicious local food speciality.
April 21, 2014
Rated 3 out of 5 by Ellen87 Poor Room Condition
We have stayed at this hotel twice before and have raved about it to friends and family. Not so sure if we will continue to do so.The room had dents/scratches on the wall and exposed wall anchors and showed signs of being worn. Not the kind of room we have stayed in before at this hotel. The hotel staff from the valet/bellhop to the restaurant staff went above and beyond to meet our needs. The front desk did not seem to care when we told them of the condition of the room upon check out though. We did contact the hotel to let them know about the condition of the room and to praise the staff. Someone did contact us back and made promises that were never followed through with. We did contact Sheraton customer service via email. Their response was very insulting so say the least. They did create a file but I doubt anyone will look into it.
March 6, 2014
Rated 4 out of 5 by Carrie0806 Loud guests
My husband and I came for the evening to 'get away'. With two young children it's not often that we get the chance. When we checked in, we decided to take an afternoon nap. Unfortunately there was a large group that was staying next to us that was roaming and yelling in the hallway right outside our door. The next morning at 8am, they were roaming the hallways again. Needless to say, we did't get that 'get away' feeling. Great hotel, nice dinner, great staff in the bar upstairs but missed a good night sleep!
January 28, 2013
Rated 4 out of 5 by Guss12 Do not book your conference here.
The hotel is centrally located for walking around town. Parking is a problem, even with their access to an open lot next door and their own garage.
Staff was helpful and friendly.
The conference rooms were extremely uncomfortable and the temperature in the rooms were unbearable. I would not recommend holding your conference at this location.
April 5, 2014
Rated 4 out of 5 by HiggyHockey2012 Slight disappointment
I'm SPG platinum and have been for several years. Have stayed at this hotel many times. Upon getting into bed, I found a wet spot about the size of a dinner plate. Trying to find the source, I discovered a soaking wet face cloth in the flat sheet. I called the front desk to move rooms and they did without issue, to a suite down the hall. They were gracious by giving me extra points but moving rooms at 1130pm was annoying to say the least. After having almost 250 SPG stays this was the only situation like this to happen to me so I write it off as a fluke. My only other gripe was asking if a suite were available at check in and told "none were available" only to get moved to an empty suite after all..... Other than that, hotel was fine and location is great. Staff friendly and accommodating.
December 30, 2013
Rated 3 out of 5 This hotel is perplexing
The arrangements were made with friendly people, but our room did not overlook the harbor as I was led to believe. Our room was plush, but not large, although we were on the Club Floor. I would probably just stay on a lower floor next time and not expect a view, just enjoy the fine lobby and dining room. Also, there was a $9.44 add-on for the refreshment center; I have no idea what that could be for as we paid separately for our dinner and our drinks in the lounge.
February 17, 2014
Rated 4 out of 5 by Rose1225 Very nice, but a few suggestions
Everything at this hotel was very nice and the staff was excellent. A couple of suggestions, though. Please leave out the morning coffee in the lobby for a longer period of time. It was taken away at 9am. Being a facility that caters to business functions, coffee is needed at least til noon. Also I was very surprised that the parking fee was not included in the stay. I understand that it is an outside company that owns the space but I believe the cost should be absorbed by the hotel. This isn't NYC.
November 20, 2013
Rated 2 out of 5 by GOMZ Hotel Staff is excellent - hotel needs improvements
The entire staff, including cleaning staff, is exceptional.
First – the elevator floors and walls need replacing. Bad first impression.
The rooms are extremely small. We moved 3 times before finding one that was acceptable.
The fan in the room smelled like mildew.
There was noise starting at 4:00AM from outside. I guess because the hotel is old there is a lack of soundproofing.
I had been really looking forward to this mini vacation and was so disappointed. We couldn’t wait to check out and go home.
October 13, 2012
Rated 4 out of 5 by KDBeach This hotel has everything you could want.
My husband and I enjoyed our stay at this hotel - we were given a gift certificate to stay here and a gift certificate for a local restaurant. We used the pool, fitness center and went to the bar in the evening after our dinner at the local restaurant to have after dinner drinks. We've stayed here before and enjoy the area. I'd recommend anyone to stay here. Staff is great!
March 26, 2014
Rated 2 out of 5 by Travis12 Left some to be desired
This hotels a very special place in our hearts as we got married on the seacost and spent a lot of time at the hotel. This was our first stay there in a few years, but just wasn't as we remembered. The biggest issue was the bathroom, it was dirty, and the drain in the tub didn't work. We were just a little disappointed after holding this hotel in such high regard. When we talk about staying in Portsmouth, prior to, we would only look to stay here, but in the future you will look at other options.
March 11, 2013
Rated 5 out of 5 by Joey2 Christmas Visit
We have been coming to the Sheraton for years around Christmas and when we arrived and were given a room this time, we found that we were dissatisfied with the accommodations. We notified the front desk staff who quickly showed us to another room which happened to be at the club level with a river view! This was the view we were expecting from the beginning but we were not expecting to be bumped to the CL. They really bent over backwards for us and we will definitely return next year.
December 22, 2013
Rated 2 out of 5 by Guv13 Disappointing stay
We didn't bother to read reviews for this trip since it was a Sheraton...big mistake. This room was 222.00 per night. There was mold on the ceiling in the bathroom, wallpaper peeling from the walls, water damage to the ceiling. The pool was very sub par, looked dated and unkept. Our hallway carpet was bunched, looked like a flood occurred and no one repaired it. Painters tape covered a repair that needed to be taken care of in the closet. Would not recommend the Sheraton Portsmouth to anyone.
October 13, 2013
Rated 4 out of 5 by quilter Heat in meeting
Heat in meeting rooms too warm and staff did not seem to be able to low temp before our afternoon meeting was over.
In addition the women's restroom to the left of the desk, cloest to the elevator, handicap stall , lock on the door needs to be adjusted so that it will easily lock.
April 7, 2014