Rated 5 out of 5 by ABCandK Dirty Carpet
My kids were crawling on the carpet, and their hands and feet turned black after a few minutes. After that, I had to put sheets on the carpet, so they wouldn't touch the carpet again.
5. Dezember 2012
Rated 5 out of 5 by Swords1002 Spacious Living
Our experience at this hotel was wonderful. The rooms were beautiful and spacious making our stay even more enjoyable. The pool was great and well kept. Like most Sheraton's, the staff were friendly and helpful. Its also great that this hotel offers shuttle service to the Old Key West area.
4. Dezember 2012
Rated 5 out of 5 by MannyMiami Pet-friendly...?
While the facilities were clean and comfortable, I came across a few surprises. As I checked in at the hotel was considered to be pet-friendly, I was informed that my 14 lb pet would not be allowed on the shuttle bus. Nor would he be allowed to sit on the floor at my side in the hotel restaurant's dining room.
I certainly would have preferred to have been given full notice of this as I made my reservations and before traveling with my small pet to Key West.
28. November 2012
Rated 5 out of 5 Great Hotel
We really enjoyed our stay, great location and facilities, we will definately come back and recommend your hotel to others.
19. November 2012
Rated 5 out of 5 by jteam We enjoyed this hotel
My husband, adult daughter and I enjoyed staying at your hotel. The king bed and the rollaway bed were comfortable. We especially enjoyed the large bathroom that was nicely appointed. The microwave and refrigerator were used daily as was the coffeemaker. My daughter and I used the fitness room where we used the treadmills, free weights, exercise ball, mats and bike. Bring something to listen to because you can't see the TV. We ate breakfast at the restaurant. The omelets and breakfast croisants were delicious.
We also spend time at the pool. There are towels available and the pool was very clean. We used the shuttle service extensively to travel to Duval St. It will save you time and money, but you must reserve
early each morning for a seat. Each shuttle only transports about 12 people
and fills quickly. The hotel is also across the street from a beach. We enjoyed walking there. In the morning my daughter would jog along the path next to the ocean. The hotel is on the quiet side of the island and gives you a break from the crowds on Duval.
15. November 2012
Rated 5 out of 5 by Amanda45 A Great Place To Stay For A Relaxing Vacation!
I recently stayed at the Sheraton Suites Key West with my boyfriend on a five night vacation. We ended up booking the Sheraton at the last minute and are very glad we did. The rooms are very large (due to the suites), the beds are very comfortable, and the room was clean. I loved that the hotel provides a complimentary shuttle to the downtown Duval St area. The shuttle drivers were very knowledgeable and friendly. They do not advertise this, but you can call the hotel when you arrive at the airport and the shuttle will come pick you up. You can also schedule a ride to the airport on your way home. We saved tons of money on cabs due to the complimentary shuttle. The pool area was very nice and relaxing and they have a pool bar for all your adult beverage needs. The staff was very accommodating. They sent up extra hangers, a wine opener, toothbrushes and toothpaste when we ran out. This is a great hotel if you want to be away from the downtown craziness and have a relaxing day by the pool or at the beach across the street, but still want to be able to go downtown at your leisure.
9. November 2012
Rated 5 out of 5 by Jeffrey2012 Professional Visit
I travel to Key West every other month for business. This was my first stay at this Sheraton. I usually stay in B and B's, but I needed a more professional venue for this visit. I was delightfully surprised. My room was large, clean and modern, with all amenities thoughtfully laid out. I used the restaurant only once, and it was good, the staff were courteous and efficient. This is a very nice hotel.
7. November 2012
Rated 5 out of 5 by natebkeywest Stay away from room 333
Had a good stay for Fantasy Fest,but I had some problems with the room. The shower doesn't drain,microwave does not work and the balcony is surrounted by exaust fans from the restaurant.
6. November 2012
Rated 5 out of 5 by Williams01 Our stay in Key West
This hotel, the staff and the services were great. Loved all our shuttle drivers, they were so nice. We will stay at this hotel again. Thak you for making our wedding and honeymoon special!
6. November 2012
Rated 5 out of 5 by Chiefa3 Great room
Great room for the money. Wish the shuttle wouod run more often during the day.
Staff was very helpful'
Glad we stayed.
5. November 2012
Rated 5 out of 5 by hpob48 They impressed me again
I had to go back to Key West for work again. I know tought :) And I always stay here. The front staff is amazing.Jonthan and Bruce were great as always. I forgot to bring my thank you gold cards that SPG gives me to give for out standing hospitality and you guys are getting one. These individuals are amazing. They need to be promoted or in charge of this area which I believe is the most important because its that first impression. On that note there is a lady named Audrey which it seemed that she was in charge but to found out later she isnt. She needs a refresher course or learn from Jonathan or Bruce on how to treat your guest. Anyway cant wait to stay come back.
5. November 2012
Rated 5 out of 5 by MelMel Key West
One of our favorite locations. The hotel is located off the beaten path and across from the beach. Always treat us well and the hotel is a great place to relax.
4. November 2012
Rated 5 out of 5 by Wes64 Great property, closer to Duvall than you think!
What a nice property. The convenient shuttle service puts you down town in minutes. The renovations are amazing, and the staff couldn't have been more helpful. I'm glad this Sheraton is there. Has a real resort feel.
3. November 2012
Rated 5 out of 5 by Buffalogeorge Great place
Easy access to suite and staff was helpful
2. November 2012
Rated 5 out of 5 by WBEagle The staff is very friendly and helpful
The staff is very friendly and helpful
29. Oktober 2012
Rated 5 out of 5 by tobystoy We love it
We have stayed there every time we come to Key West and will continue to do so
28. Oktober 2012
Rated 5 out of 5 by anne1980 The staff was knowledgeable and friendly
We enjoyed ourselves. The accomodations were excellent. It was easy getting to and from our hotel to downtown. The staff were great, always available to answer questions and assist us in making the best decisions.
25. Oktober 2012
Rated 5 out of 5 by chiara fantastic Sheraton
The hotel was perfect!
Rooms are clean and the building.very nice and tidy.
The free shuttle is very useful to get to downtown.
The pool is so nice ans the staff is really kind ans helpful.
I would strongly recommend it.
25. Oktober 2012
Rated 5 out of 5 by Dodge76 Great Trip
Drove to Key West from Tampa Bay. This place is away from all the noise and traffic of downtown Key West. Shuttle bus takes care of all the driving. Took us to and from every 30 minutes. The rooms are large, clean and up to date. The pool and staff are great. Will return again. Thanks Mr. ED for not leaving us !!!!
24. Oktober 2012
Rated 5 out of 5 by hpob48 Never fails to impress
Every time I go to Key West I always stay here. From the manager Fotis who sent me my cell charger after I left it in my room to the front staff Jonthan and Tameka were great and even Taylor G are amazing. These individuals are amazing which I have to give Fotis extra recognition for hiring these people for seeing that they will go above and beyond to treat there guests great. Cant wait to stay there again soon.
22. Oktober 2012
Rated 5 out of 5 by EllieMae great stay
Hotel was great. Clean, comfy and great location. Ocean and beach right across street. Felt like home (almost)!! Staff was great from check-in to check-out.
12. Oktober 2012
Rated 5 out of 5 by JNJ1120 Exceptional Staff
I recently stayed at the Sheraton Suites in Key West with another couple celebrating my girlfriend's birthday. The hotel was just what we needed and the convenience of the shuttle to downtown was terrific. We thought we would utilize the beach, but we didn't utilize it at all and it didn't seem like anyone else was either. That was definitely unexpected, but not relevant to the hotel, the hotel was great.
The absolute highlight of this hotel was the staff. The general manager, Fotis, went out of his way to guarantee our needs were met. It seemed like he never left the property over the three days we were there.
First, he offered us a drink voucher for four free drinks by the pool. He found that someone had left them behind and saw us sitting by the pool and instead of just throwing the ticket away and saving the hotel the money, he let us have it with his compliments.
Second, a native of Key West, he made sure we knew where to go and what to do during our time there.
Third, after a computer error in the hotel restaurant in where I was overcharged by $12 for a service fee, he promptly corrected the mistake when I brought it to his attention and then went so far as to cancel out all my incidental charges upon check out!
As an SPG Gold Member I've been to incredible properties around the country and the one thing that always sets them apart, for me, is the service. I've never received such excellent service at any SPG property and I've never met a General Manager so involved in every detail of his property.
I highly recommend this property to anyone who places a premium on service!
9. Oktober 2012
Rated 5 out of 5 by Starwood4Life Great Hotel!
I stayed at the Sheraton Suites for two weeks and enjoyed every minute of it. The staff were extremely friendly (Shuttle drivers Mr. Ed & Steve were outstanding!), the rooms were very large and had a pretty good layout, food was average, shuttle to and from Duval street was pretty good, and the hotel overall was just a great place. I would highly recommend this hotel, the level of service here compared to other Starwood properties is outstanding.
8. Oktober 2012
Rated 5 out of 5 by elliepa Loved It
When I was planning this vacation, I read some reviews and was concerned. Have no idea why anyone would say anything negative. This was the best out of the 5 hotels we stayed in. So relaxing and the staff was great.
8. Oktober 2012
Rated 5 out of 5 by Lovely02 Wonderful Anniversary
The suite was very spacious, clean and beautiful. The large walk-in shower was great as well as the nice and fluffy king-sized bed. A special thank you to the staff for allowing us to check out late and for recognizing our anniversary by sending us champagne and key lime pie. The hospitality was wonderful and couldn't we couldn't have chosen a better place to celebrate. Thank you Sheraton Suites Key West!!!
8. Oktober 2012
Rated 5 out of 5 by melanie52 the suite gives me everything i need
love the suite, coffee in the morning and refrigerator for leftovers and pop, huge bathroom with lots of places to put all your stuff, microwave to heat up leftovers. wonderful bed and linens.
5. Oktober 2012
Rated 5 out of 5 by Dave31 Terriffic experience
This hotel has it all, great people and a great property. Absolute wonderful time.
Would not hesitate to return.
29. September 2012
Rated 5 out of 5 by TD1947 this hotel exceeded my expectations
The hotel shuttle to and from old town was an excellent advantage. the staff was attentive an very helpful in answering any questions and taking care of any concerns.
21. September 2012
Rated 5 out of 5 by Gonediving Ultimate luxury
From check in until check out I found this resort met or exceeded my every wish or request. What more could I ask for?
18. September 2012
Rated 5 out of 5 by bulldog8 Excellent Location- comfortable suite
This hotel provided the perfect location for our Key West Vacation. Convenient to everything but away from the hustle and bustle of Duval.
17. September 2012