Rated 5 out of 5 by bevgd This hotel was beyond expectations
location was excellant, central for all sights.
hotel staff were very friendly and helpful.
hotel room was comfortable and clean.
Facilities at hotel were very good.
July 28, 2012
Rated 4 out of 5 by MisterT1 Good Location, Good Staffs
hotel is located in a very good location.
Staffs are all excellent and Friendly.
Never had any problem for the 15 years or so of my stay at this hotel time to time.
October 27, 2012
Rated 4 out of 5 by Shemp65 Comfort
The hotel was convenient and comfortable with all the ammenities to survive a snow storm.
January 7, 2014
Rated 2 out of 5 by JDNJ don't stay here
the rooms are too small. there are too many rooms. the staff are overwhelmed by the volume of people they are servicing. some were even rude enough to demand tips.
February 20, 2013
Rated 3 out of 5 by Andrew411 Bag Check Service - Room Size
Bag check service is understaffed. It took over 10 minutes to check the bag and about another 10 minutes to pick it up. Room with queen size bed was very cramped.
June 22, 2013
Rated 5 out of 5 by Jiml44 Nice stay
Nice rooms, Friendly Staff. Stayed one night to go to a Yankee Game. Subway to Yankee Stadium Right outside the entrance to the Hotel. 5 min. walk to Time Square.
June 4, 2013
Rated 4 out of 5 by mary13 This hotel has the ideal location
This hotel has the best location in New York. A few blocks from the hustle and bustle of Times Square but close enough to walk to all of the mid town highlights.
May 28, 2013
Rated 4 out of 5 by Dingo987 Good location
Good location. Pillows were soft, almost too soft and they were all consistently soft. No hot tub or steam room. Room servoce good and speedy. Doorman attentive.
January 14, 2013
Rated 5 out of 5 by wtljr5 Great Location
Excellent location for walking to the theatre district, Central Park and Fifth Ave shopping without being in the congestion of the Times Square area.
October 23, 2013
Rated 4 out of 5 by andresamaja this hotel has excellent location
Room was too small, not excellent cleanness as expected from a Sheraton, swimming pool not in the building, not good buffet breakfast even though too expensive.
September 25, 2012
Rated 5 out of 5 by Psambogna Excellent customer service
We come very year for the start of Christmas
Season and I have to say this hotel was better than expected and I will be back next year.Thanks SPG for everything
December 13, 2012
Rated 4 out of 5 by Mark35 Hotel In Prime Location
My wife and I had a great experience at this hotel. In the heart of Time Square, we were able to walk to many great places, including the subway. Great place!!
July 7, 2013
Rated 4 out of 5 'True' Sized Hotels
I only stayed for one-night. Didn't really explore the entire hotel as this is a 'true' sized hotel based on the 80's standards (but not to the extent of Vegas style). It's been a while that I've stayed in one of these as (I think) that since the idea of designer and boutique hotels have flourished, many of us forgotten about these 'true' sized hotels.
The great thing about it is the sense of space when you get in to the property. There's lots of space: from the lobby to corridors to meeting rooms etc...
On this note, is that the Front Desk agent was able to not just work with pre-assigned rooms on the list of reservations that comes in every day. But, he was generous enough to ask me which floor i'd prefer!
However, I have to say that many 'true' sized hotels accommodate lots of conventions and conferences. These groups requires 'meeting points' and during my stay, there's just a bit too much going on at the lobby. Consider using meeting rooms (if not booked) to offer to these groups as 'break-out and meeting points' so that the lobby is a bit more quiet, plus the fact that easier for security to spot strange activities?
August 7, 2013
Rated 5 out of 5 by Grrink the best!
Always the best!! everything is always perfect, staff, food and accomadations!! especailly Britany who makes sure everything is perfect SPG style
November 2, 2013
Rated 4 out of 5 by figbar holiday family stay
The hotel is great,but the one issue I had took 3 phone calls over a one and one half hour period to resolve.
December 22, 2013
Rated 4 out of 5 by enrique6969 Great Hotel
Always a great place to stay. Gets crowded but lots of fun. Check in lines can be very long if you get in at the wrong time. This Sheraton is the place to be.
December 6, 2011
Rated 4 out of 5 by Ckmartinez Solid Choice in Times Square Area
I was very well treated by the staff, the room was very clean and comfortable...and you can't beat the location IF you want to be close to crazy Times Square.
May 19, 2012
Rated 5 out of 5 by kinoshita Murphy Parlor is awesome
The Sheraton interior was very warm and welcoming. The front desk agent Lin was very affable. The concierge was also very friendly in pointing out directions.
September 13, 2012
Rated 4 out of 5 by tlarse02 So close to a great stay...
First of all, I want to preface this by pointing out some positives. I thought the hotel was beautifully re-done. It is hard to get a spacious room in NYC and I thought the rooms were great as well as the lobby, club room, etc. I also want to point out that the Chelsea from VIP Guest Services was EXTREMELY helpful as was Nicole who checked our group of 15 in. I thought "this is going to be an amazing stay". So NYC the weekend after Thanksgiving,we knew it would be busy and were ready to handle the crowds. The elevators at the Sheraton were not. I understand there can be mechanical problems with elevators, but there was nothing down and no communication on why the elevators weren't working. This is a very large hotel moving people up and down massive towers. People were stranded both in the elevators, lobby and floors for upwards of 45 minutes to an hour. There was no management letting people know what was going on and that was causing a lot of anxiety for the guests staying there. It was disappointing, but I did not let it ruin my trip. I think a little communication and crisis management would have been appreciated by all.
December 6, 2012
Rated 5 out of 5 by KCox Cox Family
We enjoyed our stay. The staff was extremely kind and helpful. The rooms were updated and clean. We would highly recommend the hotel...location was the best!
June 5, 2012
Rated 4 out of 5 by Gretchstars Good hotel in a good location!
About 5 blocks from Times Square & 5 blocks from Central Park! Rooms were an ok size. Great deal using star points to stay in NY during a busy time for free!
November 19, 2012
Rated 3 out of 5 by Cocoa99 Convenient location
This hotel was very conveniently located near many attractions such as theaters, shopping, metro, restaurants.
December 18, 2013
Rated 2 out of 5 by SMMHOU Average Stay
10 day stay. It is good hotel to stay if all you want is a room. Limited room service menu, limited restaurant choices. Questionable housekeeping practices.
May 26, 2013
Rated 4 out of 5 by PIEBOY NICE AS USUAL
Have stayed here before. Nice hotel, busy, but manageable. Rooms are nice, clean and accommodative. Always a good experience here and the location is great.
April 29, 2013
Rated 5 out of 5 by MajorDude Great Location and Staff
Prime location on the north end of Time Square. Within walking distance of Central Park and 30 Rock. Danius was extremely helpful front desk staff member.
August 7, 2013
Rated 4 out of 5 by Rebba conference stay
Great hotel. Crowded of course, but that's NYC. Not much floor space but that's also NYC. Has everything needed to support a juiced up experience in NYC.
August 15, 2013
Rated 4 out of 5 by RfromCharlotte Good but not great
The hotel was very nice, conveniently located etc. It bothered me that there was mold on the tile around the bath tub. Also the tub did not drain easily.
August 14, 2013
Rated 3 out of 5 by disappointed321 weekend getaway disappointment
first no one could find my reservation. then they booked me into a room but told me they could not change the rate at the desk to honor either the Sr rate or AAA rate that I had originally booked with as they cannot change rates at book in.
when we finally went to the room we found the room quiet small with only enough room to walk to the beds. This was not a huge issue but finding lipstick marks and other signs of the windows not being cleaned for some time was not a good sign. we left the shades open on the second morning thinking that they had not seen the marks only to come back to the room and find the windows still were not clean.
also upon checkout I had to dispute $40 worth of charges from the rooms mini bar.
The valet on check in told me not to let him park the car as it would save me money if I pulled it around myself. The desk cleark did not chearge the parking to the room so I asked the lot attendant if it was easier for me to return to the desk and have them charge the room. he told me it was the same price no matter what and that I owed 102 for the parking.
all in all not a hotel I will return to any time soon.
May 16, 2012
Rated 4 out of 5 by Emily16 Best Location
Perfect location. Close to theater, museums, shopping, people watching. Quiet rooms. Staff is very accommodating. Definitely recommend and stay here again.
October 13, 2012
Rated 4 out of 5 by Jackie49 Great hotel but allow a little extra elevator time
Loved the hotel, but there were only a couple of elevators to my floor (17), which increased the wait every time I went up or down. Otherwise, great place.
December 14, 2012