Rated 4 out of 5 by NPCH My experience
In general is a good hotel, consider the location and rate. The only compain I have is the club lounge where drinks are chargable, which is very strange.
August 12, 2012
Rated 5 out of 5 Great customer service and location always!
You can't go wrong with this hotel! The staff is very kind and professional and the location is fantastic in midtown a couple of blocks from Times Square
November 1, 2012
Rated 4 out of 5 by stephen837 Cash advance
I sought a $200 cash advance on my Starwood card from front desk and was sent off to an ATM machine. I think this was an unnecessary affront, thank you.
September 16, 2012
Rated 3 out of 5 by Ffpedro Too big for its own good
Great room.... but luggage storage on 6 was understaffed, inconvenient and a waste of time.
Water pressure in shower was pretty much a joke
September 23, 2013
Rated 4 out of 5 by Don1604 Expensive
When a room cost almost $500 a night you would think that wifi would be free.
December 9, 2013
Rated 5 out of 5 by Grrink absolutley perect!!
as always this property even when very busy always performs to perfection. Special thank you to Brittany for always making sure my stay is perfect
August 16, 2013
Rated 5 out of 5 by Henry75 Business Stay
The Sheraton New York was outstanding. I enjoyed my stay. The staff was friendly and accommodating and the rooms were extremely clean and comfortable.
April 26, 2013
Rated 2 out of 5 by Adisak Below 4 to 5 star hotel standard
- Front staffs are lack of service mindset.
- Not enough staffs to accommodate guest.
- Facility is too obsolete and need improvement or refurbishment
May 9, 2012
Rated 4 out of 5 by BizTraveler Great location
The hotel is ideally situated in midtown NY, walking distance to both Times Square and Columbus Circle. The hotel is clean, modern, and well staffed.
February 8, 2013
Rated 3 out of 5 by Andy58 The hotel has good features but some staffs did service in unpleasant manner
I am happy with Sheraton room but I had unpleasant moment with staff in baggage storage area. He treats his customer in angry mood. He is not polite.
June 6, 2012
Rated 5 out of 5 by OldDiver Great Location
Subway stop is a couple of blocks away so it is easy to go uptown to Lincoln Center or downtown to Broadway or further downtown to off-off-Broadway.
May 29, 2013
Rated 4 out of 5 by LE521 Sheraton Satisfaction!
You won't be disappointed! Great location, good prices, staff, rooms... you won't want to leave!
I just wish you didn't have to pay to use the gym.
November 10, 2012
Rated 2 out of 5 by biztravllr555 Just "ok"
Second time I have stayed there where the room smells like urine. Additionally, extremely thin walls and doors...door slams, people yelling, etc...
April 8, 2013
Rated 5 out of 5 by cj53 Location, Location & Location
Location is excellent. Fully renovated rooms, makes you feel you are in a brand new hotel.
Great staff and full recognition of my platinum status.
June 9, 2013
Rated 3 out of 5 by John26 wifi inadequate
In the meeting area (Convertion Center" I could never get on wifi, always "too many people already on." This is below standard for 2012 facilities.
October 10, 2012
Rated 1 out of 5 by doc2004 Dr Milton Worthington
great accommodations..friendly and helpful staff..great time.
December 14, 2013
Rated 4 out of 5 by erghammer quick business trip
The continental breakfast in the club lounge is a nice perk, if you can get it. It's much easier than shlepping out onto the street for something.
December 15, 2012
Rated 3 out of 5 by Michael31 I like the location of this hotel.
We had trouble with the cooling system. It was
reported daily but never fixed to or satisfaction. We were staying on the 49th floor in room 4936.
September 10, 2012
Rated 5 out of 5 by Sorority Happy
Everything was great about the hotel, except didn't like the charge to keep our luggage in storage till we were ready to leave later that night.
August 11, 2012
Rated 4 out of 5 by Ursus My NYC stay
short and elegant stay w/o any complaints - thanks
December 17, 2013
Rated 5 out of 5 by Valerie76 Friendly and Courteous Starr
Everyone from the front desk to the dining room staff, were very friendly and very courteous. Requests for special needs were swiftly met.
August 19, 2013
Rated 4 out of 5 by vinny29 Business trip
The staff was all excellent and happy to accommodate my needs. The Hotel location is perfect for visting Times Square and going to the theater.
January 17, 2013
Rated 4 out of 5 by Macpike Exceptional service/price
Check in was easy and friendly. Molly Chiristie was awesome and quickly met my requests with ease.
November 18, 2013
Rated 4 out of 5 by VR13 Overall Excellence
This hotel is well located so that Broadway and many more dynamic areas of NYC can be accessed readily. We walked to most places of interest.
August 15, 2012
Rated 3 out of 5 by jamaica tv problems
CBS and NBC sound and picture were breaking up so badly that I couldn't watch them. Is Sheraton owned by the same company that owns ABC?
August 12, 2013
Rated 4 out of 5 by tgh68 Hotel very convenient to MOMA
Very comfortable and convenient. Wireless internet buggy and required a call to tech help to assist. Room on the smaller side but it is NYC.
February 17, 2013
Rated 5 out of 5 by e61st Thanks for Sandy Support!
Thanks for being so kind to me and my dogs during our Hurricane Sandy stay. We appreciate you allowing pets and making them feel so welcome.
November 4, 2012
Rated 2 out of 5 by Secretary123 Hotel good! Consumer relationship was not what I expected
Improve consumer relationship.
December 22, 2013
Rated 4 out of 5 by MW60 Improvements payed off!
Nice job redoing hotel rooms. Made use out of the club lounge, but found it much to crowded, almost uncomfortable except during off hours.
December 29, 2012
Rated 5 out of 5 by jbb38525 This hotel should offer free wifi in the rooms
bed was very comfortable. room clean
December 19, 2013