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Rated 3.7 out of 5 by 2221 reviewers.
Rated 5 out of 5 by Consistantly good Our New York hotel of preference..and there are a lot to choose from! This hotel is well located, well staffed and well mantained. We know there won't be any 'weird' suprises so we keep coming back. October 26, 2012
Rated 4 out of 5 by great location hotel is in very convenient location. it is very near to several of our favorite resturaunts and activities 2 minor draw backs room size (king) a little cramped check in time for SPG GOLD very slow August 23, 2012
Rated 5 out of 5 by great service and location Fantastic customer service, rooms are spacious, clean and very nice. Located in center of Union Square close to everything. Lobby was beautiful, with a great coffee shop. We really enjoyed our stay. April 8, 2013
Rated 4 out of 5 by This hotel has excellent personnel Staff are uniformly great. Toomy Rodriguez and Barbara, and all who attend the 44th floor lounge both at breakfast and in the evenings, deserve high commendation. March 17, 2014
Rated 4 out of 5 by Great Location A great location nearby Times Square and theaters. Steak House across the street . NY Waterways Ferry bus drops you off 2 blocks away, so easy trip from NJ. Friendly staff and pleasant room. January 9, 2014
Rated 3 out of 5 by what heavnly bed? several years ago it seems to me that starwood changed out the mattresses; they are hard, hard , hard. I could just as well sleep on the floor and won't be able to stay at shearatons in the future. January 21, 2013
Rated 2 out of 5 by Uncomfortable- poor service I was very excited to stay at this hotel. Confirmed a room for a king size bed, for myself and finance to celebrate our engagement in NYC. We arrived around 5pm for check-in, and about 45 minutes later we were able to Valet the car, where I felt I was being herded like cattle. After an extensive wait at the front desk, we were told that my confirmed King room would not be available until 10 PM due to an airline booking out a large number of rooms. This is absolutely outrageous, we needed to get ready for dinner so settled for a small two double bed room. My girl and I like to be close, but no two adults should have to share such a small bed, as there is no room to roll over without falling out of bed, which I did. I found the staff unsympathetic and very cold. Poor customer service. I have stayed at other SPG hotels, including the Westin right down the street where the service was far superior and accommodating. I was outraged and will never recommend this hotel, especially for the premium price during the holiday season. Beware, unless you like to be herded like cattle, then by all means, enjoy. January 16, 2014
Rated 5 out of 5 by Great customer service. Anna checked us in and was so accommadating to store our bags . Very pleasant young lady! April 28, 2014
Rated 3 out of 5 by Uncomfortable beds Although the room was nice and the reception staff very friendly, we had the worse nice sleep we've ever had in a hotel. The beds were soft and lumpy in areas and made it very difficult to sleep. April 6, 2013
Rated 5 out of 5 by my trip I appreciated the security--not intrusive but present May 8, 2014
Rated 4 out of 5 by Excellent location Location is excellent, room was ok, the staff was helpful. But I was surprised to see that you have to pay for internet in your room even in 2013 where wi-fi is pretty much free everywhere else. May 30, 2013
Rated 4 out of 5 by Time square Sheraton This hotel is conveniently located to all of midtown Manhattan. They provide a quality high capacity facility with many rooms but still a personalized service. March 15, 2014
Rated 3 out of 5 by tough times The first room I was assigned had a guest in it occupying the room. Very embarrassing walking in on someone. A large empty bottle of vodka was under the curtains and was not removed for 2 days. August 3, 2013
Rated 5 out of 5 by BEST HOTEL IN MANHATTAN Great experience!!! The hotel has a very good location, we did not missed anything in Times Square, the Theater, the shopping, and the amability of the hotel personnel, we all had a great time. October 25, 2012
Rated 5 out of 5 by My favorite hotel in NYC This hotel is clean and queit. It is withing walking distance of Times Square and Hells Kitchen . Plenty of shopping and restaurants near by. March 31, 2014
Rated 5 out of 5 by Alex Fish is excellent Both Manager Alex Fish and front desk Cynthia Munoz are professional and providing excellent services. April 21, 2014
Rated 4 out of 5 by Location Perfect location for what I needed (business). Room was well appointed and clean. My only gripe was that the TV control didn't seem to work. I did not call for help as I stayed only one night. May 8, 2013
Rated 4 out of 5 by Would Return Overall this is a good property. The lobby area can get a little crowded. Staff is generally pleasant. Expect to spend a bit of time waiting for the elevators from morning until early evening. June 16, 2013
Rated 5 out of 5 by Good value for money Great Location, friendly staff, nice premises. However no bar fridge available for personal use - mini bar extremely expensive eg. $7.50 for a bottle of water and a very busy Foyer and lifts. December 19, 2012
Rated 4 out of 5 by This hotel has a great location and a good comfort for NYC I recommend this hotel to anyone who wants to explore NYC in great conditions especially for a short stay. The location is perfect 5 minutes from Times Square and 4 minutes from Central Park. April 9, 2013
Rated 4 out of 5 by NY comments Beds are somewhat small and too firm. Not really comfortable. Hotel should look into having staff more frequently tour the hotel to pick up completed room service orders and empty glassware. September 3, 2013
Rated 4 out of 5 by Great update to this convenient hotel I used to stay in this hotel every week for 3 months as a consultant back in 2006. The updates are fantastic. Looks like a completely different hotel and the rooms are much nicer. thanks! December 4, 2013
Rated 3 out of 5 by Not sure I would go back The bed was uncomefortable. I felt they did not check the room before I entered. It was clean, but the toilet did not flush, and the TV would not turn on. One of the receptionists was rude. January 16, 2013
Rated 5 out of 5 by Great Location, nice hotel Visited NYC for Christmas. GREAT location. Walking distance to Time square, David Letterman, Radio City Music Hall. Nice rooms, Staff was very helpful and friendly! Would gladly visit again. February 14, 2013
Rated 5 out of 5 by This Hotel's Family Every employee encountered was hospitable, pleasant, welcoming and very willing to accommodate our needs. This made our stay very comfortable. I would definitely recommend and return. January 4, 2014
Rated 5 out of 5 by Perfect Location Great location and staff. Easy to get from the hotel to pretty much anything on the island. My 34th floor room was clean, quiet and comfortable. Already looking into booking my next stay! November 19, 2013
Rated 4 out of 5 by Great NYC stay for 12k points Good use of points, room was small however. May 8, 2014
Rated 5 out of 5 by Loved the Sheraton Times Square I loved everything about the hotel. It was clean, the staff professional & great location. I will stay there every time I'm in New York. Oh, and not to forget the best bed linens anywhere. August 2, 2013
Rated 5 out of 5 by This hotel is in a great location We were within walking distance of everything. Rockefeller Center, Central Park, Times Square, 5th Ave and the Theaters! The hotel is very clean and the staff was very polite and helpful. October 22, 2013
Rated 5 out of 5 by Great hotel!! Enjoyed my stay at this hotel this past weekend. Could not have asked for anything more. The hotel was close enough to Times Square but away from the noise. Also close to the subway lines. October 3, 2012
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