Rated 3 out of 5 by mayu park lane hotel
very very good location cant go wrong. also the staff was very helpful . but the room are very old and not as per sheraton standard.
shower area was very sleeperly .
i would not stay there again
May 21, 2014
Rated 3 out of 5 by globetrotting needs a makeover
the hotel would have been grand in its day, but is looking tired, Very odd when arriving with cases and having to walk through the room where people are paying good money to have afternoon tea...no platinum recognition whatsoever (rooms and suites were all available that night) Ate in the Italian restaurant which was average hotel food.
May 21, 2014
Rated 3 out of 5 by consultant1490 This hotel will benefit from its scheduled makeover in the fall
I am a platinum star woods guest - used upgrade to a suite. Although I had read the reviews about tired furnishings, I had assume that the suites would be better than they were. My suite had a vague view of the sky (very dark overall) and VERY tired furniture. Unfortunate because the location is very nice. Stuart the concierge deserves a shout out for helping. The rest of the staff not so much!
May 19, 2014
Rated 1 out of 5 by PaulFitz Birthday Weekend
We stayed in room 533 with a view overlooking the park and the main road. As the hotel is old the air conditioning is a free standing unit in the room which is ducted through the glazed window, this means the acoustic secondary glazing does not close and is useless, it does not keep out road traffic noise (or any noise for that matter).
The air conditioning unit was noisy and would not go below 24 degrees centigrade.
As a consequence the room was noisy, hot and stuffy and when reported to the reception desk the next morning we were given a bland 'sorry'.
Also, no tea or coffee making facilities in the room.
We have stayed at many hotels throughout the UK and this falls way below standard, if I could give less than 1 star I would.
May 18, 2014
Rated 3 out of 5 by bjarkka the room 114
room was scruffy.the cupboard light did not go off even when i closed the door.the ac did not work the temperature nobb went round and round.the shaving oultlet in the bathroom did not work.
the noise from the compressors in the back yard was highg.
May 13, 2014
Rated 3 out of 5 by superkev Fraudulent charge
I found it very difficult to remove a fraudulent breakfast charge that appeared on my bill. I complained to 3 different staff members, and still am not sure if the issue has been resolved.
May 12, 2014
Rated 4 out of 5 by travelingdoc42 Not Our Best Visit, But Still Our Favorite London Hotel
We have stayed here many times before and written reviews about several of the previous stays. This time I was tempted to down-rate stay to 3 stars, mostly because we had the most modest room that we have stayed in at this hotel (queen sized bed, at end of long hall, no view room barely fit bed, poor cooling controls etc.). However, considering we arrived at 11:30 AM and, as a Platinum, were offered a better room if we waited a few hours, I decided to stay with 4 stars. Also the bed was quite comfortable, I figured away to keep room adequately cool by opening enough windows and (most surprisingly!) my wife liked the nicely sized bathroom and was able to control lighting to her satisfaction (a rare combination indeed!). The breakfast buffet was very good and featured some great freshly baked muffins and even pancakes (from a strange little self-serve machine). I just hope next time they can offer us a better room when we arrive!
May 12, 2014
Rated 3 out of 5 by JLondon London May 2014
London May 2014
Excellent location but old rooms still
May 12, 2014
Rated 1 out of 5 by London123 Outdated rooms in desparate need of renovation
Guestrooms need a total renovation (bedrooms have no outlets to plug in laptop or other devices; shower was dangerously narrow and hard to stand up in without falling; bathroom water fixtures were scalding hot and freeing cold to the touch for the respective "hot" and "cold" valves; bedroom decor was ancient - and not in a good way; lights were weak and hard to turn on / off; hallways were creaky and flooring felt like it might break apart at any moment)
May 12, 2014
Rated 1 out of 5 by Bunny123 Sheraton Park Lane
This is one of the worst hotel experiences I have had in a while. What a dumpy hotel. The palm court is beautiful, but the room was horrible. It was like two different hotels. The bathroom needed renovation urgently - very cheap porcelain tiles, peeling linoleum around the sink, cheap paint job. The main room was really small. Really cheap hotel furniture with a 70s design the was unfitting for a supposedly luxury hotel in London. I had dinner at the Citrus restaurant and the service was unbelievably slow - incredibly annoying. I decided to stay more this year at Starwood hotels, but I am now having second thoughts after this experience.
May 11, 2014
Rated 4 out of 5 by Stanio Staff
Staff very friendly and accommodating
May 7, 2014
Rated 2 out of 5 by FrqTravel This hotel needs improvement
This hotel is in a great location, however does not offer the amenities as expected. There is no coffee machine or iron in the rooms, and the staff does not respond timely. Outlets are minimal and at inconvenient places. Checkin times can go well past 3pm, we could not get a room until 6pm. The rooms need major upgrading as the thermostat would not work properly and the room was extremely stuffy and hot.
May 5, 2014
Rated 3 out of 5 by Traveler589 This hotel seems a little tired
could use some refurbishing. Room next to dumb waiter, so noisy.
Shabby that there is no in room coffee maker.
Don't advertise a room as having a fridge if it is jammed full of your sales items with no room for customer use. Very inconvenient entry with luggage when coming from the Tube. Large suitcases in revolving doors a pain. Room needed paint, curtains were rotting, carpet needed cleaning
May 4, 2014
Rated 5 out of 5 by Chuck1959 We loved our stay!
We new the Park Lane had a great location, but we have to say we were really pleased with the hotel itself. The room and bed were excellent/comfortable and the shower pressure unbelievable! The lounge spaces were excellent and the staff was always pleasant and helpful. Our daughter and granddaughter had a separate room and were equally pleased. We would recommend to anyone.
May 1, 2014
Rated 5 out of 5 by MRNICK As good as it gets!
This is a spectacular hotel which successfully catches another time and space. I spend nearly 280 days every year in hotels and this one takes the cake. The people are wonderful and make me feel so very much at home each and every time that I visit.
April 30, 2014
Rated 4 out of 5 by RceNag Fine room, great location,
Would definitely return. Nice room, convenient location, beautiful lobby/bar/lounge.
Stayed. 5nights. Did have to cal room service the first night to get te service for the next morning. Then 4 of the next mornings had to follow up to get the tea service refreshed.
Didn't really detract from the overall experience, but was a. It disppointing that they didn't handle this detail.
April 30, 2014
Rated 5 out of 5 by Frranglaise A beautiful entrance off Piccadilly
Having booked this through Last Minute as a secret hotel it was really excellent vaule for money.
The room was not huge but just right for a single occupancy.
I was surpried that there was not a "Welcome Tray" as standard but as soon as I asked one was brought at once.
The staff are excellent, will definitely stay again.
April 26, 2014
Rated 4 out of 5 by Brryman Great Position
Hotel well placed, staff are excellent, rooms a bit dated
April 26, 2014
Rated 2 out of 5 by UpShiftDigital Rooms Badly Need Upgradde
The hotel location is perfect. The public areas of this hotel are excellent - good service, both in Bracewells (for breakfast) and Palm Court (bar and dinner). Reception was helpful. Areas are nice and clean. Room is horrible. Outdated, nasty carpet I was afraid to walk on. Bathroom was also horrible. Shower leaked, tiny curtained area. At least the water was hot. Toilet had something in the tank so it wouldn't fill, which meant you had to flush it 3 times. Ancient air con unit sitting in the middle of the room. A full remodel of the sleeping rooms and I might consider it again because of the great location and public areas, but until that happens I won't be going near it. Not a Starwood quality property at the moment!
April 26, 2014
Rated 2 out of 5 by Eljorge Best avoided
I would be happy with this hotel if it were a 2 or a three star hotel, but it is really subpart compared with other SPG and Sheraton hotels I've stayed with across the world.
April 25, 2014
Rated 4 out of 5 by maliz the public area and reservation staff is lovely
While the public areas and staff are lovely the rooms badly need renovation. My room was not what I expected from a 4 star Starwood hotel. It was small, and furniture was old and needed coordination (made more traditional)
tne conceirge was not available on Easter sunday. The replacement was not knowledgeable
on monday morning we were mysteriously awakened by our television going on at 5:30 am. It destroyed our sleep at an unreasonable hour
your final question asked if i would recommend this hotel. i would only with an explanation.
April 24, 2014
Rated 4 out of 5 by Marc71 Great London Hotel
The hotel is in a great location and has nice services and rooms. It is clean, some of the rooms are large, especially for London standards. The food is quite good and the staff is really great. The showers are small but I believe that is standard for London. I recommend this hotel.
April 23, 2014
Rated 4 out of 5 by marion2 Our Experience
At first we were given a room which was dark and dreary which was very small and only a double bed and the only way to watch television was from the bed and we were totally disgusted so we complained and then they gave us a new room which was pleasant and comfortable for two with a couch to watch T.V. from. But I could not believe they gave us that horrible room in the first place. It would only be suited for a single business person staying for one night and not planning to spend any time in the room at all. We were staying 3 nights.
April 23, 2014
Rated 2 out of 5 by georgelouismckenna Beautiful but traped in 1990
I have to say that the hotel has an amazing location and the building inside is stunning. I have to say that i fail to see where the 5* status comes from.The staff were not helpful at all, they seemed more involved in talking between each other than attending the desk. The room its self had an Air-con unit that sounded like the Dartford tunnel in rush hour and without it on the room was stuffy and hot. the cleaning service was hilarious, instead of changing the sheets, they flipped them over and plumped the pillows 5* service indeed.
April 22, 2014
Rated 4 out of 5 by frankie99 mr ag knowles
a good hotel one of this standered falls a little bit short in that the guest most inform the hotel to put tea makeing in the room
April 21, 2014
Rated 2 out of 5 by Betty1233 Dissapointment
Dark rooms with dated furniture and carpets.
Dripping faucets in the bathroom, lights not working properly, refrigerator not working at all. Staff looks tired and doesn't offer assistance promptly.
April 17, 2014
Rated 5 out of 5 by Visit207 Comfort, style, proximity, elegance, home from home. This is our 4th stay and we consider it home
This hotel has wonderful accommodation, friendly staff, authentic architcture and surroundings. It is 2 minutes away from Market square, 10 minutes from the tube, 15 minutes from the theaters. It overlooks a beautiful park, is moments away from the Palace. It is spectacular. My wife and I love it and consider it home from home. We are Westin owners and feel our stay at the hotel give greater flexibly, more luxury and freedom than if we owned a flat and had all of the encumbent responsibilities. We love this hotel and it never lets us down
April 17, 2014
Rated 2 out of 5 by Roadwarrior71 The hotel needs updates
The hotel needs major renovation. The carpet, upholstery, and furniture is musky and dusty. The bathroom has cracked sinks and the tub/shower is uneven. There is no way of controlling room temperatures except opening a window with no screens leading to bugs into the room. They will provide a fan upon request. Overall, think musky, dingy, dusty, and old. The hotel staff were not very friendly, helpful, or accommodating. I think it they know you are a captive audience and don't really try to go the extra mile.
April 16, 2014
Rated 1 out of 5 by Eortgr Needs to be closed for 2 years for complete rehab
This hotel needs help on many levels. The rooms are terribly shabby and dated; bedrooms tend to noisy; the front desk staff are very nice but nonetheless are complacent about the hotel -- they think it's wonderful because it's heavily booked -- which in this case is a function of location, rather than of the hotel itself. The hot water, shower, and heating/cooling systems don't work well. Probably nothing wrong with the hotel that a complete two-year overhaul can't fix. BTW, the checkin lobby, concierge, and driveway are embarrassing as well.
April 15, 2014
Rated 4 out of 5 by QueenBNW1 Perfect Location
I've stayed here 10 times in the last year. Sure, the décor in the rooms is a little dated, but the staff is so nice and the location and price can't be beat. Most British hotels have teeny tiny rooms and even smaller bathrooms so you have to adjust expectations before coming here from the States.
April 12, 2014