Rated 4 out of 5 by Jajac Family Outing
Great hotel and great stay! Reception staff was helpful and courteous. A slight miscommunication between them left us hanging around the lobby in limbo as to which of the staff was going to escort us to our room as promised; otherwise it was average. The lemongrass drink was very refreshing!
Buffet breakfast was good with a wide selection of items for all kinds of diets! The club lounge was also great, with one particular employee, P., (not allowed to mention names) who looked after us as if we were her house guest!
There is only one thing that could've have been better. We had lunch at the Italian restaurant Gecko. It seemed under staffed. There were approximately 20-25 guest with only 3 active waiting staff. It took us 15 mins. just to get a look at the menu; it took another 8-10 mins to get bread on the table, and approximately 20 mins. to get our food from the time we ordered! Forget about asking for condiments and extra cheese or ground pepper, as the staff was just swamped with customers. One staff even appeared to be sickly and just got out of bed to help out.
After asking them, they said this is the normal waiting complement that their employer has. And this wasn't even peak season! Please hire more staff to cater for the customers!
31. Oktober 2012
Rated 4 out of 5 by Thankful20 Stunning white sandy beaches with excellent staff services
We are very satisfy with the management staff (Mike) resolve our room concern issues. Excellent staff services only minority group at Mangosteen restaurant especially for the morning breakfast, due to overwhelming arrival of the guests, guests were not seated timely (waited for few seconds), tables were not set up on time. But this is the downsite of the delegation of task. Besides this, soft white sandy beaches with the excellent upkeep condition from management, huge green compounds to stroll with my family members. Wonderful and relaxing family gateway!
30. Oktober 2012
Rated 4 out of 5 by Kash313 More then expected
Fabulous is the word... Amazing service and wonderful resort. Thank you for making our stay memorable and thanks a ton for making my birthday special ....one of the Yummiest cake I ever had... Even my kids can't stop talking abt it.. Only one complaint I have that the kids club close down very early probably at 6 if you can extend that time it will be awesome.
25. Oktober 2012
Rated 4 out of 5 by kiwi3 Another great stay
Our second stay at this great location. We had a problem with slamming doors in the room next door and this was dealt with very well by reception team.
Food - second stay in 6 months and the menu's havent changed - would be good to have a bit more variety for returning customers. Also did the Kids Pass which definately saves money but the choices are pretty much the same no matter whereever you dine, so after 4 days the kids were ordering off main menu. Service at restaurants was a bit patchy .. order mix ups, slow service vs very quick service at some service points, and none of the restaurants were that busy so cant understand why one meal arrived very quickly and another took ages.
Love the plentiful chairs by pools and above beach. Beach is clean. Free scuba diving trial out was fun for our older child.
Rooms are adequate - last time stayed in your suite which is lovely, this time had 2 seafacing rooms - adequate with some nice touchs
Overall a great stay ..
suggestion - team up with a local photographer and offer guests an option to have a family photo shoot .. the place is so gorgeous I am sure you would get plenty of bookings.
7. Oktober 2012
Rated 4 out of 5 by Attitude Great hotel experience
This is a honeymoon trip with my hubby and we receive a surprise from the hotel on seeing the flowers and petals arrangement on the bed. The room had a great ambience and almost everything we needed (ie other than bottle opener and the power adapter). The service staff was friendly and helpful. The beach is clean and the pool is beautiful.
The only area for improvement is on the drainage; the toliet has a bad smell and was pretty unbearable despite the room being clean (a suggestion would be putting on some aroma or air refreshener) ; the power got cut a few times but it was not too bad impact.
The experience was overall wonderful.
3. Oktober 2012
Rated 4 out of 5 by Silverfox1 End of busy year reward
Had a busy year and rewarded myself with no fuss, easy few days break. This filled the bill 100 percent. If I had one thing to improve it would be the cost of in house everything. If the staff are getting paid local wages, or near to, I would expect prices for food ,drink etc. to be a lot more aligned to these things. Staff were outstanding and promoted the Sheraton name very well, I therefore feel well and truly ripped off for myself and the staff working there. ( I have no connection with staff ). We had poor weather but still found plenty of interesting things to do in the province. Overall, a good time and would return.
2. Oktober 2012
Rated 4 out of 5 by Ekarat42 Rainy Holiday at Krabi
My first visit to this resort was in the middle week of August which was raining season in southern Thailand. However, there were many guests in this low season. The hotel was situated in private beach with mangrove forest in the resort. My favorite places were two infinity pools with stunning view of Andaman sea. The breakfast was delicious with high quality. My next trip would be summer season. I'd recommend to assure all hospital staffs to treat their guests because I found some staffs neglect to assist guest and no sincere smile.
2. September 2012
Rated 4 out of 5 by SherMaine Nice breakfast and pools
Very nice breakfast spread. Hotel staff are friendly too. Nice pools. Nice food and massage across the resort too.
28. August 2012
Rated 4 out of 5 by Lulu23 Overall experience was good
The features and facilities of the hotel were exceptional; the pool was beautiful with the sea in the background. Although there was rain throughout our stay, it wasn't bothersome too much because the rooms were comfortable and relaxing with a picturesque view of the sea.
The service was good but not excpetional. I would like to see more feeling in the service although staff did do their required steps. Also, we only ate at Mangosteen's because there was a little bit of a variety in different food offerings. however, the food was great - love the steak but service similiar to what was stated above.
I took part in raising funds for charity and won a 2 night stay. The only major disappointment was that the voucher stated free breakfast for 2 but upon arrival they said it was not included even though clearly stated. Quite disappointed but other areas no major concerns.
28. August 2012
Rated 4 out of 5 by 1957Johan Way too pricey hotel jn Krabi
Pros. Location. I really liked the stretch of beach, far away from busy Ao Nang and nearly no tourists at the beach. I liked most of the things about this Sheraton hotel, the swimming pools are just fantastic, the Gym OK, the breakfast was outstanding.
But, a few cons.... I do not regard this hotel to be a 5 star hotel. First of all, a 5 star hotel should offer Wifi at the rooms for free acccording to my opinion. Secondly, and this is why I will not return to Sheraton Krabi for sure. The food prices are way way to high. I have spent many nights at 5 star resorts in South East Asia and elsewhere. I am used to the price level in Scandinavia, but prices at Sheraton Krabi is actually the most pricey I have ever experienced. I am sure the staff at the restaurant is not paid much more than minimum wages, therefore I beleive Sheraton Krabi would benefit greatly from putting down the prices considerably and that way get more guests to choose to eat at the resort, instead of to take a stroll to the nearest restaurant nearby in the main street just outside the resort.
26. August 2012
Rated 4 out of 5 by Wanwan Peaceful and relaxing
This hotel has a peaceful and relaxing atmosphere. Beautiful long beach to relax and lots of space around the hotel.
22. August 2012
Rated 4 out of 5 by Chaiwat26 Relax and enjoyable in Krabi Resort
The last week our family [spg platinum 2 persons] had stayed in Sheraton Krabi had a good experience.We got fair standard recoqnition for spg platinum. One room upgraded for Suite with plunge pool seems fantastic suite which have only 1 room in this resort. But another upgraded only Deluxe club room. The left platinum benefits you'll relax and enjoyable from 15-min complimentary massage for 2. Overall in this resort ,it feels good esp. location and spa .However we think about breakfast and club lounge benefits in this hotel should be better.
15. Juli 2012
Rated 4 out of 5 by venus Great stay but could be better
Both me and my husband travel a lot for business and leisure and we are SPG platinum and gold members respectively. We stayed in many Sheraton hotels and we think this one has some of the most beautiful grounds and pool, as well as most nice and helpful staff. We felt well taken care of from check-in until check-out and some minor problems were addressed promptly (we also had the poor bath tub drainage issue as other reviewers, but it was solved in 5 minutes).
The beach has the great advantage of being private, hence it is very quiet, but it doesn't have the wow factor one might expect in such idilic destination as Thailand. During our trip, we visited some of the islands around with nicer beaches. However the large garden between the pools and the beach made for great relaxation. The sea was very clear during our stay, so swimming was good.
The hotel booked various tours for us, which was very handy, but some of the details were not clearly explained and we ended up paying for 1 day kayaking trip and got 1.5 hours instead (the rest was driving, lunching and a trip to a little cold pond in the jungle). When we reported this, the hotel gave us a 50% discount for the tour and we appreciated the gesture. The one day trip to the Phi Phi and Chicken Islands was amazing.
Finally, the room. We were told we have been upgraded but to be honest and without seeing the other rooms, we didn't notice anything special about the room. It looked like a typical standard business room, with all the regular facilities. The room was alright overall, but it made me wonder how the room would have been if not 'upgraded'. I wish Sheraton customised a little bit their rooms depending on location. After all not many people come to Krabi for business I imagine.
The Club Lounge was excellent and we enjoyed nice cocktails and refreshments every evening.
Overall we had a very pleasant stay at Sheraton Krabi and the positives exceeded the negatives.
9. April 2012
Rated 3 out of 5 by HAPPY78 Well trained staff who try very hard
16 nights of mainly trouble free bliss.Some small issues experienced, waited 1 hour ten mins for someone to come to room as could not lock safe.Also safe is located on floor in wardrobe,not good for old or disabled guests.Must state house keeping as good as anywhere i have ever stayed. Overall would recommend this hotel and gladly return.
17. Februar 2014
Rated 3 out of 5 by BKK46 I was expecting more from this hotel
- Very small breakfast area, same problem in other 2 Sheraton Resorts (Hua Hin and Pattaya). Had to wait for seating, even at early hours in the morning.
- Poor air conditioning, not capable to cool down the room.
- Not enough chairs at poolside or beach.
17. Februar 2014
Rated 3 out of 5 by LJBell Fix the wifi please
The overal resort is fabulous due to the large private beach and spacious pool. There were two inconveniences which put a little dent in our experience. 1) we had a tour scheduled to leave at 8AM, yet the club breakfast was not available to be served until 8AM, therefore we had to go on the tour without breakfast. #2) wifi in the room was not working and was not relaiable. Otherwise I recommend the resort. Also, the bed was not a sweet sleeper bed.
6. November 2013
Rated 3 out of 5 by Joyce2013 This hotel requires service improvements
The staff were friendly and helpful. Beautiful grounds, which are well maintained. Fantastic location and beach!
It was my 50th birthday and hotel staff were asked to deliver a cake by the pool and they didn't. The cake finally arrived later that evening with much apologies for a mix-up!
Smoking should not be allowed in public areas like the pool, as children are exposed to passive smoking and I have asthma.
Staff do not understand English very well, which causes issues.
Equipment not working very well, such as the DVD, hairdryer.
Cleanliness of rooms were not very good. The shower drains are not cleaned causing water not to drain properly.
The can't seem to have fresh towels when they do the cleaning. However, they take the ones hanging up away, leaving no towels to be used until we physically have to call to get some delivered - this was a daily occurence!
Everything in the hotel is expensive. massage at 5500 baht but on the beach it's 350 baht! The hotel food is average and expensive, as compared to across the road.
Considering the location of the hotel, the night entertainment was lacking and bland!
4. November 2013
Rated 3 out of 5 by Shaun lower than expected
it's disappointed that the room is not upgrade even if booked one month ago. Although the explanation seems reasonable, I cannot accept the situation because my reservantion is so early in last month. Meanwhile, the room is not only small but also bad smell due to just renovation. Additionally, the facility is not so completed like no teeth brush and only one cup for brushing teeth. Water basin and bathroom are blocked like swimming pool. In one word, it is a bad first day of my vacation.
After complaint with global customer service center, the service was improved. From third day, the room was upgrade to suit which is excellent. The shuttle bus was upgrade to private car to send us to airport when using instant awards.
Besides, some bad experiace happened as well. Due to rain season, we met power off many times during kids shower. the internet speed whatever wires or wireless are very slow. there are not many choices in the breakfast. There should be 15% discount in the hotel restaurant but the waitress did not count when billing. After my reminding, she did not show any sorry to us.
The only most satisfication is the experience in SPG lounge. Our checking in was completed there and we can enjoy drinks and snacks free all day. The waiters from China and Chile are so great and kind.
3. August 2013
Rated 3 out of 5 by Sirisak Feeling the standard was dropped
I stayed between 18 to 20 May 2013. I stayed here once last year which was a superb experience so I decided to come back.
1. The environment is very nice (pool, scenic view, good fitness)
1. the bathroom was a bit smelly.
2. Found cockroach twice, once in the bathroom and other was in the restaurant (cucumber bowl, Breakfast at Mangosteen)
3. Breakfast was not good.
25. Mai 2013
Rated 3 out of 5 by VeryGoodPointsStacey Average New Year's Eve Stay
I stayed with friends at the Sheraton Krabi during this past New Year's. We booked the hotel early and selected it because the website said nothing about a mandatory NYE dinner which many of the other hotels highlighted. The rate said nothing about it and our confirmation emails said nothing. About 2 weeks prior to arrival I received an email stating that NYE dinner was mandatory and it was $200pp. After a lot of headaches, the hotel agreed to exempt us from the dinner since the website didn't list it and our rate and confirmation didn't list it.
After staying at the hotel, I am glad we were exempt from the dinner because food quality and service were the low points of the hotel. Dinner service was the worst, but I would say the service was never good at any meal.
The Sheraton Lounge is quite nice, but it was jam packed over New Years. At breakfast there was never an open seat and the staff couldn't keep up with the demand for drinks (coffee wasn't self serve). During other times of the day the lounge was a great place to connect to wifi (though it was slow) have a coffee or tea and relax.
The hotel seems to focus on families - especially during the holidays - so be prepared if you're traveling without kids. The beach is nice, but I preferred the pools.
The pools are great and the spa is really amazing -but pricey.
I would recommend the hotel to families who aren't expecting a five-star facility and who have the option to leave the hotel for meals.
I would caution everyone making reservations for NYE or any holiday to inquire about mandatory dinners and fees before booking because the hotel is not up front about them.
2. Mai 2013
Rated 3 out of 5 by Mario comfortable
It was comfortable stay. Hotel is surrounded by many trees and having private beach. But the price of food in restaurant and spa was very expensive, so we had every meal outside except breakfast.
19. April 2013
Rated 3 out of 5 by CFJD Nice estate
The good: the grounds are very nice and we were happy with our room. There are two pools and access to the beach, and so there were many places to lay out/sit outside, which was nice. For us, though, the downside was the location of the hotel- there weren't many other options for meals outside of the "compound" and we found the prices high for the county ($20 for a buffet breakfast, $5 for a beer). Plus, we though the shuttle to town should have been complimentary. We also found that the staff did not want to help you book excursions that were not through their services, though theirs were more expensive than local competitors.
24. Februar 2013
Rated 3 out of 5 by krabi1 Sheraton Krabi experience
I like the location of the hotel. Beach and pools were excellent. My room needed an upgrade. Bathroom was not designed with the guest in mind. Example: the bathroom towel bar was too high up over the bathtub and that was the only one in the bathroom. There is no hot tub anyway. I was disappointed with the dinner buffet. All we had was Thai food and selection on entrees and dessert were very limited. For the cost, we would had preferred to eat out at a restaurant somewhere else.
23. Dezember 2012
Rated 3 out of 5 by Jaks facilities
should not charge for internet
no hot tub on site, there was but you had to pay for it in the spa
some staff could be a bit more friendly
19. Dezember 2012
Rated 3 out of 5 by Anonymoussing Good Stay
Everything is was going well but then this one staff at the club lounge decided to ruin everything. She was extremely rude and inefficient. This is the only reason, I am giving it an average overall rating. At least was expecting the club lounge to be nice. I think I read another guest complaining on trip advisor about this staff. Not sure if its same or not. On simply asking for a tea, she reacted rudely, why dont i go and get it myself? During breakfast, asked for glass for juice, since there werent any. She responded what do i need a glass for? So was just trying to avoid her.
25. November 2012
Rated 3 out of 5 by Mong96 Good hotel for vacation
Nice and peaceful. Dining experience close to sea view. Golf cart is prompt service, just checking in a bit too long.
24. Oktober 2012
Rated 3 out of 5 by Thomas1968 Great holiday location
Nicely situated at the beach but hotel is old and ill maintained.
17. Oktober 2012
Rated 3 out of 5 by nickid Great Hotel but Noisy
Firstly, I think the hotel has very good service, food, room & facilities.
However, I must complaint about the hotel hosting very noisy parties with loud music blasting the whole day and into the night, which disturbs other guests who were looking for some peace and quiet from this resort-like hotel.
9. September 2012
Rated 2 out of 5 by CCJL Hotel is in a good location
Guestroom's cleanliness needs improvement. It appeared to be old. Right side of the tap didn't have enough water flow. Shower pressure is not good enough. Wifi should be free in guestroom. The safe sometimes worked, sometimes didn't work. Thai restaurant menu should at least offer noodle soup. Breakfast selection could be better. There were insects on the tomato garnish of the cold cut dish. But the hotel is located at a good site so it is a natural advantage. Staffs are friendly and helpful. If the hotel improves the different areas, it will be a more attractive hotel for people to stay.
25. Dezember 2013
Rated 2 out of 5 by Andrew314 Not up to Starwood standards
Being a consultant, I travel often for work and have always been an outspoken proponent of Starwood hotels as a 3-year platinum member. This is the first time I've been driven to write a review for a Starwood hotel, and it's unfortunately not for praise.
I took three of my best friends on a week-long trip to Thailand and had told them to expect an incredible experience at the Sheraton. I'm embarrassed I set their expectations so high.
I'm actually writing this review from the hotel's Malanti restaurant where we've been waiting for 20+ minutes to order our food. We are one of five tables with a staff of seven wandering about aimlessly. We've asked for help and have been told "one minute" multiple times. Unfortunately, this isn't an isolated experience. Since we've arrived, we've found the staff of this hotel to be slow and unhelpful. Want to take a piece of bread from the club lounge to your room? Good luck getting by the staff who will stop you and ask you to consume said piece of bread before you leave the lounge.
Our experience started out on the wrong foot when the hotel refused to honor platinum privileges for our two rooms, something we were explicitly told was acceptable when we called to book.
I hope management at this hotel and Starwood folks will work to raise this property to Starwood standards.
5. Dezember 2013