Rated 5 out of 5 by fifitz Wonderful stay
We stay here a couple of times a year and we're always well looked after. The hotel has, within the last couple of years, undergone a huge rennovation and the rooms are truly sumptious with beautiful bathrooms, innovative & stylish lighing, and stunning furnishings. The rooms are an adequate size but we booked a Club Room in the hope that it might be slightly larger - as, for the first time, we took our toddler with us and required a cot. However, the room was exactly the same as a standard room and it was a bit of a squeeze with the cot.
That said, we enjoyed some great benefits with our room including:
- free access to the spa
- access to the club lounge for breakfast and evening drinks & canapes
The location is perfect for exploring Edinburgh city centre
21. November 2012
Rated 5 out of 5 by scottie80 Great Rooms
We booked this hotel the night before and were really impressed by the friendliness of the staff on arrival. Throughout the stay the staff were always helpful with any advice. The rooms were ideal and modern and along with the central location of the hotel made it easy to explore. The added bonus was also the car parking facilities. We certainly will be returning next time we visit Edinburgh!
3. November 2012
Rated 5 out of 5 by Sparky69 Great hotel
All we can say is what an excellent hotel in a superb location to explore the wonders of Edinburgh.
1. November 2012
Rated 5 out of 5 by reidy excellent
the staff in the hotel were excellent and couldnt do enough for us
24. Oktober 2012
Rated 5 out of 5 by Tango50 Modern hotel with traditional values
Very friendly helpful staff. Modern rooms but very comfortable, I wanted to steal the pillows on the beds they were sooooo gorgeous, like resting on giant marshmallows!
21. Oktober 2012
Rated 5 out of 5 by Just41 Everything you need from a hotel
We stayed for our daughters 18th Birthday so needed three rooms which were all to a high standard. We were on floor 7 so we could use the club room. Which we loved well worth the extra cost and a nice place to meet up before going out in Edinburgh. The staff were great and very helpful getting us seats together and drinks quickly. If you are looking for a relaxing hotel please book here as spa was amazing but most of all it was a great nights sleep. I was not woken by lorries, people, doors or the normal hotel noise you get! Thanks to all the staff we will be back.
17. Oktober 2012
Rated 5 out of 5 by gmc1990 Newly renovated equals wonderful experience
This hotel has an excellent location together with a recent grand renovation. The rooms were modern with rich details. The US electrical conversion outlet was a bonus. Staff met every need.
16. Oktober 2012
Rated 5 out of 5 Absolute heaven
My wife and I spent a very relaxing weekend in the Sheraton Grand Hotel & Spa. The location is superb, close to Princes Street shopping, numerous buses stop beside the hotel so getting around is never going to be a problem, particularly when an all day bus ticket is only £3.50. The airport express bus stops a couple of hundred yards from the hotel. Our taxi from Edinburgh Waverly station was less than £7.
There are two entrances to the Hotel: the pedestrian one at Festival Square and vehicular around the corner. The lobby sets the tone for the hotel: big, bright, and beautifully decorated. Reception staff are very welcoming indeed. We arrived early, but this was no problem at all. Our bags were taken, and Ignacio promised to telephone when the room was available. We went out for a walk, and sure enough, we had a call from the hotel.
On returning to the hotel, we collected room keys, our bags had been placed in the room, and we were given a rundown of what to expect from our Club floor room.
A clever touch is that guests have to swipe a room key in the loft to access the guest rooms. This adds to the security of the hotel.
Club rooms are on the 7th floor, and ours was almost beside the lounge.
Many reviewers have mentioned the mood lighting in the rooms, and after some initial bemusement were very pleased with the results. The room had many nice touches: glasses were in a compartmentalised drawer, illuminated wardrobe, reasonably priced movies and minibar (other hotels please note), to name just a few. The bathroom was well appointed with both shower and tub, and mood lighting extended here too. Bottled water was provided, and unusually was replenished each day.
The Club Lounge is open from 0700hrs to 2200hrs for soft drinks, snacks and tea//coffee. I particularly enjoyed the espresso in the lounge. There is complimentary internet access and two PC terminals with printing facility, which is useful for those who wish to work.
Canapes and drinks are served between 1730hrs and 1930hrs. A good selection of alcoholic drinks are served and the range of canapes is of a very high standard. The lounge serves a continental breakfast until 10.00am. This consisted of fresh fruit, cold meats, cheese, cereals, breads, pastries and one hot item (changed each day). All were of a very high standard. The lounge staff were very pleasant and helpful indeed, and made the visits even more enjoyable.
The cooked breakfast in the One Square restaurant is available to Club Floor guests for a nominal additional charge (£3!!). The hot items were of a similar high standard, and well worth the extra charge.
We were hugely impressed with One Spa. Robes and towels were offered on entrance, and we were invited to help ourselves if we needed replacements later. The pool area is huge with two jacuzzi baths which were very relaxing indeed. The thermal suite contains a range of saunas and steam rooms with various rain/cold fog showers. All were lovely and were a great way to relax. The highlight of the spa must be the rooftop pool. Warm jets of water cascading along with a whirlpool effect. Even on a cool afternoon, it was a lovely way to while away the time.
The bedroom was very comfortable, just sitting and watching tv or reading was very relaxing. A lovely touch was a tray of chocolate and chocolate popcorn together with a personally signed welcome note from the General Manager.
Overall, the Sheraton Grand Hotel & Spa is the most pleasant hotel we have ever stayed in. So much so that we were happy to spend more time in the hotel than out exploring the sights and shopping of Edinburgh. Every member of staff we encountered was welcoming, friendly and genuinely pleased to speak to us.
What a magical experience we had. Well done all at the Sheraton Grand Hotel & Spa
12. Oktober 2012
Rated 5 out of 5 by niccjr Outstanding Hotel
This was my first visit to this hotel, and it exceeded my expectations. From the time my wife and I checked in, to check out, our experience was outstanding. The staff was warm and friendly. The overall facility is neat, clean, and modern. Our room with a castle view was spacious, and exceptional. The location is Edinburgh is great for convenient walking to shops, pubs, restaurants, historical sites, or just exploring the city. We also had dinner at the One Square restaurant which was very good. I highly recommend this hotel.
7. Oktober 2012
Rated 5 out of 5 by Coolio59 Beautiful Hotel
Recently remodeled and the rooms are beautiful; modern but still felt "Scottish." Great location, convenient to both new and old towns, Royal Mile, etc.. We walked everywhere, even in rain. The club lounge was wonderful. The concierges and the club hostess were great sources of information.
4. Oktober 2012
Rated 5 out of 5 by NYCTraveler40 Great Stay
Beautifully renovated hotel, modern and trendy decor, excellent food in restaurant, very friendly staff. Definitely recommend!
Rooms are on the small side but have every amenity you need. The glass bathroom walls mean that you will not have much privacy in the bathroom.
24. September 2012
Rated 5 out of 5 by RobM Amazing Hotel
The refit of this hotel has elevated above all others in Edinburgh, indeed the room was one of the best I have stayed in anywhere in the world. Excellent features and subtle touches bring it all together to create a fantastic experience.
24. September 2012
Rated 5 out of 5 by Joseph21 Excellent Front Desk and Concierge Staff
The front desk and concierge staff were well informed and invariably helpful.
19. September 2012
Rated 5 out of 5 by DavidY Fresh Look Traditional Service
My first time back since the refurbishment was completed. I've been coming here since 1999 and I have to say - I love the new look. Gone is the stuffy tartan and heavy wood decor - welcome new, fresh, clean, contemporary. All the public spaces feel like a modern private members club. Rooms are fresh, clean and comfortable...once you work out how to work the mood lighting. Lots of space to work and all the power options you are ever likely to need - no matter where you come from! Great for the business traveller.
16. September 2012
Rated 5 out of 5 by TBSheraton Sheraton Edinburgh
Amazing rooms, superby friendly staff and a great room. Could you ask for anything more from a hotel, superb location close to Princes Street it's a wonderful retreat.
16. September 2012
Rated 5 out of 5 by JC00 Great value: Location and Service
I stayed in a Castle view room on the Club floor of this hotel. The view of the Castle is wonderful. The Castle view rooms face onto Festival Square. Every day there seemed to be interesting events there (large screen TV coverage of the paraolympics, special classical music concert, etc.) Originally, I wondered if this would be a noise problem, but it wasn't at all a problem. The service in the Club lounge was great. Very pleasant and helpful staff. Very good hors d'oeuvres in the evening--not a full meal, but very nice snacks before going out to dinner. It was nice that the lounge continued to be open on the weekend, unlike many hotel lounges in the US these days. The continental breakfast was also very good. The service of the staff tending to the rooms was excellent. When we asked them to come back to our room at a more convenient time for room cleaning or evening turn down service they politely accommodated and returned exactly when asked. In short the small extra cost for the Club level room was well worth the investment.
13. September 2012
Rated 5 out of 5 by Amedu Excellent hotel
First class hotel. Superb location. Excellent service. Amazing rooms!
11. September 2012
Rated 5 out of 5 by Maudie12 Everything you could possibly want!
Great rooms, comfy beds, wonderful showers, fabulous food and superb facilities!
Oh, and exceptional staff and the wondrous spa and tremendous views of the castle....... You can tell I liked it a little!
11. September 2012
Rated 5 out of 5 by ProfJeff Prof Jeff at the Edinburgh Grand
I returned to the Grand in Edinburgh now the refurbishment is finished. What a transformation it was good to be back. The new lobby is open and welcoming and the staff seemed to have a new lease of life. The new bathrooms are great and the design is innovative. But one of the biggest differences was the restyled restaurant which now includes a bar. It is open, spacious and a great all day menu with a variety of dishes that cannot fail to please. Well done, thanks. Prof Jeff
9. September 2012
Rated 5 out of 5 by signer1 Excellent Hotel
We have just returned from a stay a the newly refurbished Sheraton Grand, we have been visiting this hotel for about 14 years now and it never fails to please. From the moment we arrived the service was excellent. The refurbishment is very different from the old Sheraton we knew however the service and friendliness has not changed. I would recommend this hotel if you visit Edinburgh and book a castle facing club room the extra is well worth the price. Many thanks to all the staff and we look forward to our next visit.
30. August 2012
Rated 5 out of 5 by Bayhouse20 Great Hotel
This was our second time staying at this hotel and the experience did not disappoint.
Great staff and location. An in room coffee machine of some sort would have been the icing on the cake. No a fan of the instant variety that is offered.
30. August 2012
Rated 5 out of 5 by Kerry01 Fantastic Hotel !!
From Start to finish of our stay was excellent.
Very friendly staff from Reception to Concierge to bar man Thanks !!!
21. August 2012
Rated 5 out of 5 by Americanbusiness Everything great
This is probably the best Sheraton I've ever stayed at. It should be an example to Sheratons in North America. The friendliness and helpfulness of the staff was particularly impressive. Even in the lounge they remember who you are and ask questions about your day.
21. August 2012
Rated 5 out of 5 by mauidale Wonderful hotel
Our flight got cancelled and we arrived a day late at the hotel. That was too bad since we really enjoyed our stay and wished we had stayed longer. We got upgraded to a suite which was wonderful. We paid extra for club privileges and really enjoyed the rooftop pool.Definitely will recommend to others.
14. August 2012
Rated 5 out of 5 by tommypomples Sheraton has everything you could possible want for a luxury weekend
Our overnight stay at the Sheraton was amazing. We all booked massages and this was indeed the best ever I've had!
The hotel staff were so attentive and so helpful and forever cheery. Lunch and breakfast were a highlight of our stay which we all hope to do very soon.
14. August 2012
Rated 5 out of 5 by Tish Tattoo
Great stay very very friendly staff Thank you Ian for the buttonhole. what a wonderful gesture. Great food the best we had in Scotland Loved the new renervation .as always when we come to Edinburgh the Sheraton is our hotel
13. August 2012
Rated 5 out of 5 by Antonio Nicely renovated property
On arrival, we had an issue with room type & SPG recognition. In a nanosecond, Murray had it sorted! Kudos to one extraordinary leader and manager!! Our room on the 7th floor was on the small side but very well equipped. The 4-piece bathroom is a delight, and conveniently, the flush has its own entrance. The Spa (next door) is complimentary for SPG guests and features an incredible infinity pool, and Cleopatra baths along with a fitness section!
The SPG lounge is well equipped with 2 computers, a printer. The staff have a tendency to hover, so if you leave to check e-mail, don't be surprised if your place is cleared for another guest!
13. August 2012
Rated 5 out of 5 by Travelhappy amazing
i have stayed at this property for the past 25 years,it continues to surpass even when i think it cant get any better than perfection. sporting a major room and lobby renovation sharp and comfortable.great staff with a anything possible attitude. i cant wait to return again
12. August 2012
Rated 5 out of 5 by Joanne12 Trailblazers Feedback
I was very pleasantly surprised. The Sheraton name comes with certain expectations for a North American and this blew any expectation out of the water. Amazing rooms, staff, amenities, bar, restaurant, food quality all top drawer. Only comment would be a 24 hour fitness centre. Arriving from an international destination and not being able to sleep at 5am, I would have liked access to the gym early in the morning after my long run.
2. August 2012
Rated 5 out of 5 by Granpop2Seven Great Location
!st visit to Edinburgh. Staff at Front Desk were GREAT. Bent over backwards to help us find our way around from patiently going over city maps with us to printing and reprinting train schedules and even cancelling reservations at other hotels for us. Hotel is within walking distance of just about everything in Edinburgh,
Room was comfortable but not crazy about lighting and design of bathroom but
would come back without hesitation.
Be careful using mini bar for storing anything of your own. Every time you move something in the refrigerator it incurs an electronic charge! Staff graciously removed all charges for us.
30. Juli 2012