Rated 4 out of 5 by Brian Good Room/ Better Location
Our room was what I come to expect from Sheraton. Everything was great, including the mini-fridge available for us to use in-room, with one exception: the room thermostat. It was very cold for most of our stay, and every 3-4 hours or so the thermostat would reset itself to 62 degrees when we had it set at 70. Very annoying. You can't beat the location, however, for proximity to outlet shopping in Maine and all the restaurants and nightlife spots in historic Portsmouth. We could walk to everything! It was great to have so many local spots right there for us to go eat and shop that weren't the chain stores or restaurants. Only a one hour drive to Boston Logan airport also made it very convenient.
December 2, 2013
Rated 4 out of 5 by jd245 The hotel location was great.
The hotel location was great. Walking distance to Portsmouth center. The hotel itself was wonderful and the club level was worth it. The only negative comment we have is the room despite us turning the heat down always was a minimum of 71 degrees. It was very hot and hard to sleep with the temperature so high! We even turned the ac on and it still did not lower the temp in the room
December 4, 2013
Rated 3 out of 5 by nanmim not happy
Because I have stayed in this hotel in the past and had a different experience i would recommend staying. This visit I was placed in a small room which I excepted because I wanted a king bed. As I walked to my room I noticed the carpet in the hall was lifted and looked to be dirty. Entering my room I found the bed cover had spots on it, so I removed it. However the next morning my husband commented that the bed sheets looked dirty. It was the holiday maybe there had been problems with cleaning. I had asked for a room with a view but was told nothing was available because of my dog, at departure I was told sometimes the rooms on the fourth floor are permitted dogs but only when the second is full. I guess because I arrived after six I was given the left overs.
November 30, 2013
Rated 4 out of 5 by Rose1225 Very nice, but a few suggestions
Everything at this hotel was very nice and the staff was excellent. A couple of suggestions, though. Please leave out the morning coffee in the lobby for a longer period of time. It was taken away at 9am. Being a facility that caters to business functions, coffee is needed at least til noon. Also I was very surprised that the parking fee was not included in the stay. I understand that it is an outside company that owns the space but I believe the cost should be absorbed by the hotel. This isn't NYC.
November 20, 2013
Rated 3 out of 5 by Sonia41 The staff was amazing
I would recommend this hotel for it's staff, but would not recommend it for the room quality. The room that I had certainly needs to be updated. But again the staff was wonderful. John, the concerge was such a pleasure to deal with and totally accommodating. He drove the shuttle to our meetings every day and made our stay very enjoyable.
November 20, 2013
Rated 1 out of 5 by MHNH Gold Member has terrible experience
I recently stayed at this hotel on a weekend get away with my wife. At 11:45pm I called the front desk to let them know my room was vibrating from the music several floors below. The repsosne was that the music should be lower soon. In the morning when i spoke to the front desk the only response was they were sorry to hear our stay was unenjoyable. Awful customer service and so poorly handled.
November 18, 2013
Rated 4 out of 5 by Czelda Two level two bedroom townhouse
We thought we were going to need a second bedroom for my mother so we went with this room choice. We had to sign a lease agreement because of another owner affiliation with this type of accommodation, not sure that I quite understood that. The cleanliness was below average, I found hair in all different areas of the townhouse, even a black one inside the shelf of the refrigerator! The décor, cabinets, wallpaper, and some of the furniture really is in dire need of updating. The location is perfect, the layout was a little odd (very narrow staircases) and I saw a tray that was left out on the sidewalk from room service all day and long into the night (kind of gross). The price was very good. I will say that others stayed in the hotel and said it was great. We had a function and was only dissatisfied with 1 employee. Every piece of food and table service was perfect. The Function Coordinator can not be found elsewhere I am convinced, he was perfect!
November 17, 2013