シェラトン・ポーツマスハーバーサイドホテル

  • アメリカ合衆国
  • 03801
  • ニューハンプシャー,
  • ポーツマス
  • 250 Market Street
  • マップ

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Rated 3.9 out of 5 by 382 reviewers.
Rated 2 out of 5 by The condo was not up to SPG quality We stayed in the condo portion of the hotel and found it overall to be cheaply constructed. The stairway and hall leading to the apartment had an unpleasant odor, and the stairs creaked due to insufficient support. The floor of the shower had a distinct bounce, again caused by insufficient support under it. Finally, the inside surface of the exterior door was badly scuffed by too many suitcases bumping it. This should have been checked and cleaned. August 16, 2012
Rated 5 out of 5 by This hotel has great staff support Given our late arrival, the need for us to get into our rooms, and the stress of having maneuvered a UNH Honors Convocation, we were not what one would call the calmest of guests. Having said that, the registration staff and the night manager did everything possible to make our stay comfortable and memorable. We found that attititude to be true of every staff member we encountered. This hotel brands the Sheraton as a place to go. Thanks to all. LK May 19, 2013
Rated 5 out of 5 by Close to UNH My family and I just stayed at this Sheraton for one night but the room,staff,location exceeded my expectation. Carlos called several days before I arrived and offered his services. He emailed me directions from the sheraton to UNH which were perfect; and he was a UNH grad which was an added plus. The sheraton is about 15min away from campus and certainly a location I would stay at again in the future. The rooms were very clean and comfortable. April 16, 2013
Rated 5 out of 5 by amazing service I stayed here just one night for my anniversary and this place was amazing. I spoke with sandra at the sheraton and told her about my anniversary and what a surprise. they did everything for us. they upgraded me to a luxury suite, gave us a bottle of wine , flowers and even free champagne at dinner. they really tried to make our night special and they succeeded! my wife was thrilled and we had a great time. we will be back! thank you Sandra! January 14, 2013
Rated 5 out of 5 by Treated like Royalty at Sheraton Portsmouth Harborside Hotel My great impressions of this facility began even before we left our home, with a note from Carlos welcoming us to lovley Portsmouth.We were greeted by Justin at the front desk who checked us in efficently. Once in our rooms, a fruit and cheese tray arrived with a hand written note from Justin welcoming us again. Inky was our housekeeper, and left handwritten notes introducing herself. The hotel is beautiful, and the staff even more so. May 3, 2013
Rated 2 out of 5 by Mixed Emotions As someone who travels about 50 weeks/year for work, I experience a lot in hotels. The Sheraton staff members were friendly, the bed was comfortable. The food in the restaurant was average. The first night, after checking in, there was an issue with the heater/AC unit in my room - I called the front desk and they replaced the unit while I used the hotel gym. The second night, a family with 3 kids moved into the room next to me - the kids were extremely loud; in fact, while on conference call, my coworkers could hear the kids in the room next to me through the phone. I would hope that, when guests book rooms, there would be separation of corporate travelers and families traveling for leisure. This is a simple algorithm based on number of travelers and other data input when reserverations are made. The price was comparable to other hotels in the area. February 21, 2013
Rated 2 out of 5 by Not up to Sheraton Standards We stayed at the Portsmouth Harborside to attend a good friends wedding. The hotel was quite busy. Parking and unloading was quite involved. Had to ask to get a rollaway bed three times before delivered, including first time when trying to change reservation from king to two queen beds. First it was going to be $10 - ok, not happy but ok. Then onsite it's going to be $25 but no worries - the registration desk clerk will waive the charge. Neither of those conversations yielded us a bed - had to call later that evening and ask a third time. AND when I checked out - there's a $25 charge for the bed on my bill. Similar lack of service when trying to get a hair straightener... Room could also use a face lift ... just not used to this at a Sheraton. On the plus side, great location close to downtown Portsmouth. The room was nice where they held the reception. August 5, 2013
Rated 4 out of 5 by Great hotel This was my second stay at this Hotel. The check in staff was very friendly. I had my 8yr old son with me and when we came back to our room that evening there was a note to him with a free movie and popcorn. He was so excited to have that personlaized to him. It was a great touch. Also our TV wasn't working correctly and wasn't able to be fix but they offered us free movies to make up for the in convenience. I would stay here again! August 6, 2012
Rated 5 out of 5 by Outstanding! Great service, simply make you feel at home! They all should be commended! Cheers! Bill March 7, 2014
Rated 3 out of 5 by Sheraton-Portsmouth Hotel is lovely , great views and in a good location within walking distance to downtown area. Club room amenities good. Unfortunately I would not stay again as we found the bed to be the most uncomfortable and a major disappointment as compared to other Sheraton's. I did share this with the front desk that our rooms mattress actually had a major depression in it and was very hard. i should have asked to have my room changed. November 14, 2012
Rated 4 out of 5 by Outstanding customer service I cannot say enough about the exceptional customer service at this hotel! i think the rooms could use some refurbishing just from wear but overall the beds were comfortable and the rooms were clean. The location is awesome in walking distance of great shops and restaurants. THE STAFF IS TERRIFIC...they went out of their way at every turn to respond to our requests and make us feel welcome. We will definitely stay there again. March 4, 2013
Rated 1 out of 5 by This hotel was so dirty!! I would never stay at this place again. Room was incredibly dirty and outdated. Furniture has rips everywhere on every piece. Light switches and wall were dirty, door. Just yuck. So not worth the $389.00 February 24, 2014
Rated 2 out of 5 by fire alarm fire alarm goes off at 0400 we waited in room dressed, awaiting instructions finally we called front desk they suggested we meet in lobby left room went to exit which put us outside very slippery driveway, it was concerning there was no suport staff in case of an emergency. to show us where to go a mom and 2 kids outside navigating very icy driveway we work in service industry not impressed with the way this was handeled. February 14, 2013
Rated 4 out of 5 by comfortable and convenient A little concerned in the afternoon of New Years Eve as the halls were filled with jubilant teenagers and young children, but pleasantly surprised to find the halls quiet after midnight and into the morning. This hotel is an easy access to all of downtown with available staff and comfortable accommodations. Only comment is that there was no place within the hotel to grab a small bite to eat or drink in the mid afternoon. January 4, 2013
Rated 4 out of 5 by facility Good location and nice hotel welcoming and friendly staff Club lounge - a bit too small , attendant was very good and helpful club rooms - nice but some maintenance needed. peeling wall paper, carpets loose at edges. water pressure lacking in shower and sinks. showers heads lack pressure elevator is painfully slow. bar/lounge shut down at 11p, , a bit early for a premuin hotel - lounge was full and then closed at 11pm. November 6, 2012
Rated 4 out of 5 by Great alternative getaway. We changed our destination trip due to recent Boston events. After changing plans quickly, we booked very last minute and were told there was 1 room available. Sadly, Club Level was filled. We took it and were pleased with our stay. Would have liked to have been made aware of Club room access( we did have access) and had a minor kerfuffle and mix-up regarding being in the lounge that was eventually resolved. Awkward! April 21, 2013
Rated 5 out of 5 by Time well spent in Portsmouth , N H My daughter had a gymnastics meet at Univ of N H . The family followed to support the team and we were lucky enough to find this Sheraton Harborside. The Club level was great - open 24 hours with a very comfortable feel. Staff was very attentative and knowledgeable of the area to recommend restaurants and local spots. Parking was a snap and the loction is perfect. Will definetely return for a nice relaxing weekend . January 28, 2013
Rated 3 out of 5 by Port of Call suite is In need of Dry Dock Waterstain on Living room Ceiling..dusty book shelves, dirty windows...bath room very far away from master bedroom...got this suite because of elderly grandmother and her needs...reservation gal did not explain this. Air did not operated in the night, and the 2nd floor of the suite was hot and stuffy...uncomfortable...bathroom tiles uphigh have not been clean for a very long time...closet doors could not open... June 22, 2013
Rated 4 out of 5 by Quick Get Away The hotel has the perfect location, the staff is friendly in nice. No upgrade for platinum status, but club access was nice. I travel a lot for work and wanted my girls to get away for fourth of July. The staff was super friendly and this hotel is lovely. Only flaw was my room had a terrible smell coming from the HVAC unit if turned on. So we had the AC off a lot and it was 90 for both days. We will be back!!!! July 15, 2013
Rated 1 out of 5 by Gold Member has terrible experience I recently stayed at this hotel on a weekend get away with my wife. At 11:45pm I called the front desk to let them know my room was vibrating from the music several floors below. The repsosne was that the music should be lower soon. In the morning when i spoke to the front desk the only response was they were sorry to hear our stay was unenjoyable. Awful customer service and so poorly handled. November 18, 2013
Rated 4 out of 5 by Short visit with the kids We stayed in the Hull Room with our children and were very pleased. Spent a lot of time at the pool. The water temperature was perfect and the pool was clean. If would have been icing on the cake if there was a hot tub. The view was fantastic. I loved watching the boats and cranes at work and so did the kids. We look forward to coming back in the warm weather so we can enjoy the roof deck part of the suite. February 23, 2013
Rated 1 out of 5 by update time My fiance and I stayed in the sheraton for a night. A little mini vacation for us, much needed. Gotta say, i think its time for an update. I suppose I expected more for what i paid for. The pool wasnt at all what I expected..the scum build up along the water line was distasteful and the sauna wasnt working at the time we were there. The lamp shade in our bedroom was cracked. The headboard was in our room needs to either be replaced or repaired, we thought how awesome it would be to have a club level room, not impressed. Makes me wonder how the rest of the rooms in the hotel looked, worse than club level? I sure hope not! Not planning on a return visit to this hotel. Please note this are merely constructive comments in hopes that others might have a better experience than we did. I work hard for the money I make and I dont want to feel like I wasted it, which is what I felt I did February 22, 2013
Rated 5 out of 5 by The staff is GREAT if you keep kosher Facilities were great. Staff was super accommodating with my special dietary considerations and always so nice to me! February 26, 2014
Rated 4 out of 5 by The hotel location was great. The hotel location was great. Walking distance to Portsmouth center. The hotel itself was wonderful and the club level was worth it. The only negative comment we have is the room despite us turning the heat down always was a minimum of 71 degrees. It was very hot and hard to sleep with the temperature so high! We even turned the ac on and it still did not lower the temp in the room December 4, 2013
Rated 3 out of 5��by Pool The booklet in the room states a pool. The elevator indicated there was a sauna. There was no sauna. When we got to the pool it smelled of chlorine but when I looked at the pool there was a clear indication that it had not been cleaned. I felt if I had swam in that pool I would surely have gotten a fungal infection or some parasitic disease. There was a film of slime throughout the whole pool.. October 29, 2013
Rated 3 out of 5 by The Triangle We used SPG points at this hotel, so we had an SPG room, which now I am guessing the smaller rooms. Our room was shaped at a triangle, which was a little odd but the bathroom was way to small because of it. The wall is right in your face as your using the toilet .Our a/c unit in our room was a bit noisy and it never really kept our room cool even at 60 but I think it's because the shape of the room. June 13, 2013
Rated 5 out of 5 by Wonderful stay The hotel is beautiful and the staff were very accomodating. We enjoyed a drink at the bar when we arrived and then a nice stroll through Portsmouth. We were there for the annual tree lighting and parade through downtown. Our room was small but perfect (queen) and very clean. Breakfast was amazing. The Sunday buffet had just about everything you can imagine including Prime Rib. We will be back soon! December 7, 2011
Rated 5 out of 5 by Very Personable Hotel I stayed on a overnight business trip in February 2013. The hotel is right near the water so I asked for a waterview room and was given a nice free upgrade with a view of the waterway. The receptionist was very pleasent. She gave us directions to a nice place for lunch, the Portsmouth Brewery, whcih had great food. The door guy took time to chat with me while I waited for my asscoiate and he told me about the town. Staff over all great, The restaurant has a great view of the water. The gym was very good, it has free weights. I was on the club level. The bathroom had a great three sided mirror and I always like the touch of the bowed shower curtain rod. I hate when you shower and the curtain moves in on you. And I usually have trouble going to bed in most hotels but the bed was just right. Would definitely choose again. Only set back as with most rooms you always need just one more outlet. March 4, 2013
Rated 3 out of 5 by Hotel was satisfactory The hotel was nice, but I booked through Starwood and it did not thave the Starwood tag on the door, like the rooms across from me. It was clean and the bed was comfortable. We stepped downstairs to have breakfast and the food was fine, but the service was slow. We were also disappointed that the upstairs bar was never open on a Saturday afternoon/evening. I would still recommend this hotel. January 23, 2013
Rated 5 out of 5 by Excellent stay at Sheraton, Portsmouth, NH The Sheraton in Portsmouth was a very pleasant stay as a convenient gateway to explore, on foot, a charming city. Spotless and beautifully decorated room with a beautiful sunrise view, kind staff and convenient location took every concern out of our stop on a long road trip. The Club level and service (evening snack and morning breakfast) were superb. We hope to return for a weekend retreat! January 5, 2013
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