Rated 4 out of 5 by k1957 Lobby "Greeter"
I think the gentleman in the lobby that greats you in the lobby in the morning is #1 - always there to help and assist - One morning last year he even offered to scrape my windows that had ice on them.
October 29, 2012
Rated 4 out of 5 by chemmrsn Everything was great except the bed!!
You can actually see the dips in the bed from where the people in the past have slept, which made it hard for us to get comfortable, and the room was kind of narrow, but everything else was great!!!
August 26, 2013
Rated 4 out of 5 by newyorknative Mostly good
I was pleasantly surprised with just how wonderful the staff was! Extra accomodating in every aspect, but I think it's because they know the hotel falls short on a few things...The club level is not at all like other sheratons. It does not have a separate enclosed space with beverages and snacks available all day, instead it is a sitting area in front of the elevator where the doors open. Hardly cozy! In additon, there is not a single ammenity within the space, no snacks or beverages or even water! What a waste of extra money for the club level. Instead, this hotel says you go to the bar area from 3-5 and order an appetizer from the bar and get a bottle of water from the "market" behind the check in desk. This is HARDLY accomodating, since with three little kids I chose the club floor so we didn't have to go up and down the elevator every time we wanted a drink. Also, I wanted a closed area for the kids to play, not by the elevators! This is not nearly as safe or convenient. But the staff is aware of this poor design and will make every effort to offer to help with drinks, snacks, etc.
August 15, 2012
Rated 4 out of 5 by Basketball Cleaning Staff
Across from my room was a room where the supply of towels, sheets etc was kept. The cleaning staff woke me up with their talking, and then talked what seemed to be continually for about 45 minutes.
April 29, 2013
Rated 5 out of 5 by Deb13 Spacious Suite!
We had a delightful time! The accommodations were wonderful. We enjoyed our martini's before dinner and the Osso Bucco Chicken Wings were incredible. Overall, it was a great time for both of us.
January 28, 2013
Rated 4 out of 5 Charming staff
Reception / lobby staff could not have been more charming or helpful. Also the bar manager knew his wines well and recommended a delicious Chardonnay! very comfortable and well appointed room
August 19, 2013
Rated 2 out of 5 by alag7071 Inconsistent Service
My family and I made a last minute reservation at this hotel on Dec. 26, 2012 due to a snow storm and very bad traffic in the area. I think many other guests did the same and the hotel and some of its staff seemed overwhelmed and unprepared to handle the volume.
My biggest concern was with the restaurant service. My family and I were ignored (as were many others after us) while waiting to be seated. None of the waitstaff or the bartender even acknowledged our presence. We were eventually seated by a member of the front desk staff who was instructed by the hotel manager to help us. After being seated the bartender came over quickly to tell us we couldn't sit there because the table had been reserved.
After I spoke with the hotel manager the bartender (again with the help of the front desk staff) was able to find and clear another table (the restaurant was not even half full) for the party with the "reservation". Service was slow from there on but the food was very good, albeit a bit overpriced in my opinion.
Unfortunately the restaurant service overshadowed what should have been a nice stay.
January 8, 2013
Rated 5 out of 5 by Judy821 Great Hotel
The hotel staff was friendly and welcoming. They really couldn't do enough for you. The room was clean and comfortable and I would definitely stay there again the next time I'm in the area.
August 11, 2013
Rated 3 out of 5 by SBTKD Poor restaurant services
Hotel is ok but restaurant services are poor. Food ok but very long waiting time for breakfast, wrong meals served, service personal not trained.
March 23, 2014
Rated 3 out of 5 by Tom929 This is a very average hotel
My room was clean, but designed and decorated poorly.
May 4, 2014
Rated 1 out of 5 by Shari9 Needs major improvement
The TV and phone did not work. The bathroom tub was clogged and the tub filled up with hair and slim from previous guests. We could not wait to check out and get to another hotel.
December 30, 2013
Rated 4 out of 5 by doxie98 pleasant stay
stayed there for Christmas. Very cozy by fire. Staff welcoming and accommodating. able to take our small dog. will stay again. clean and comfortable. nice to be near supermarket, too.
December 27, 2012
Rated 2 out of 5 by Sorry Wrong choice
Elevators broken for most of both days
Heat/AC didnt' wotk properly
No media or directions for local area or trip to NYC
Staff at Front Desk wasn't very polite or helpful.
January 22, 2013
Rated 4 out of 5 by CMRdigsvb Room was great but...
The hotel was great, the room was clean great bathroom the only thing missing was a small refridgerator. Mini bar is definitely not needed but a fridge I feel is needed.
June 17, 2013
Rated 4 out of 5 by phla wedding stay
The hotel was fine except the elevators were having an issue with the number of people it would hold making it more timely for people to go up and down to their rooms.
December 5, 2012
Rated 2 out of 5 by amcagg Poor Facilities
Elevators were barely operational. Ice was not available on Club Level. Other ice machines were often empty. HD reception in the rooms on HD channels non existent.
January 22, 2013
Rated 5 out of 5 by Carol14 Great value, impeccable room!
Excellent. That is all I can say. And whatever you do, do NOT follow directions to this place on Mapquest. Follow the terrific directions on the hotel's website!
June 17, 2013
Rated 4 out of 5 Great stay!
Was there for business and really enjoyed my room. I just wish there was a microwave and refrigerator. At this price point you would think it would be included.
July 15, 2013
Rated 5 out of 5 by Cliffie Elevator
Unfortunately, only 1 was running and contributed to long waits. Aside from that we thoroughly enjoyed our stay and wished we could have stayed longer!
October 31, 2012
Rated 3 out of 5 by HSMG303 Overall Hosting Responsibility to Patrons
Catering below standard for service and planning to host an event is questionable.
Overall room well maintained. Staff needs customer service training.
December 24, 2012
Rated 5 out of 5 by MA22 Best Hotel Experience Ever
Okay, this group completely renewed my faith in SPG. :) THANKS
April 14, 2014
Rated 4 out of 5 by lineman75 Comfortable stay, friendly staff
We enjoyed out stay. the room was clean and comfortable. $4.00 for a water is outragious, you should provide two free 16 oz bottles to your guests.
November 11, 2013
Rated 5 out of 5 by Joseph144 My first stay at the Sheraton in Tarrytown, NY
The hotel is first class. The staff is exceptional, the food was delicious, the workout center was superb and the sleeper bed was incredible!
December 29, 2013
Rated 5 out of 5 by Marcella13 The friendliest staff
I do my fare share of traveling and the staff at this hotel were some of the friendliest I've ever encountered.
March 9, 2014
Rated 5 out of 5 by Jimbo66 Great location
hotel is very convenient with easy access to both NYC & Fairfield County, CT ... very friendly & engaging staff ... would strongly recommmend ....
September 10, 2012
Rated 5 out of 5 by Dia123 This Hotel is lovely
Very comfortable, clean, and great staff
April 19, 2014
Rated 5 out of 5 by acura07 Great lobby ambiance (fireplace)
Clean hotel which was our first priority. They also had a friendly, accomodating, professionsal staff. Jordan was exceptional at the front desk.
March 18, 2013
Rated 5 out of 5 by lucy49 great service and accommodations
Rooms were adorably decorated, comfortable and the staff was very attentive. Breakfast was generous and again the staff was so attentive.
August 29, 2012
Rated 5 out of 5 by LR44 This hotel's staff goes the extra mile for guests
Why stay in Manhattan when you can stay on the Hudson with all its beauty and interests when you can commute to the City in 30 minutes?
October 25, 2012
Rated 3 out of 5 by nanotech28 Under Renovation
Hotel's restaurant is under renovation and thus breakfast choices are limited. Waited very long until staff member came to let me know.
December 14, 2012