Rated 2 out of 5 by alag7071 Inconsistent Service
My family and I made a last minute reservation at this hotel on Dec. 26, 2012 due to a snow storm and very bad traffic in the area. I think many other guests did the same and the hotel and some of its staff seemed overwhelmed and unprepared to handle the volume.
My biggest concern was with the restaurant service. My family and I were ignored (as were many others after us) while waiting to be seated. None of the waitstaff or the bartender even acknowledged our presence. We were eventually seated by a member of the front desk staff who was instructed by the hotel manager to help us. After being seated the bartender came over quickly to tell us we couldn't sit there because the table had been reserved.
After I spoke with the hotel manager the bartender (again with the help of the front desk staff) was able to find and clear another table (the restaurant was not even half full) for the party with the "reservation". Service was slow from there on but the food was very good, albeit a bit overpriced in my opinion.
Unfortunately the restaurant service overshadowed what should have been a nice stay.
January 8, 2013
Rated 5 out of 5 by Judy821 Great Hotel
The hotel staff was friendly and welcoming. They really couldn't do enough for you. The room was clean and comfortable and I would definitely stay there again the next time I'm in the area.
August 11, 2013
Rated 4 out of 5 by doxie98 pleasant stay
stayed there for Christmas. Very cozy by fire. Staff welcoming and accommodating. able to take our small dog. will stay again. clean and comfortable. nice to be near supermarket, too.
December 27, 2012
Rated 1 out of 5 by Shari9 Needs major improvement
The TV and phone did not work. The bathroom tub was clogged and the tub filled up with hair and slim from previous guests. We could not wait to check out and get to another hotel.
December 30, 2013
Rated 4 out of 5 by Bumpy Spg rooms
Every time we book thru SPG, we are given a handicap room at check in and told nothing else is available. Rethinking our connection with SPG if this is what happens.
May 8, 2014
Rated 3 out of 5 by Deejai Decent hotel
Rooms are good size.
However, housekeeping should improve on cleanliness of the room. Tables were dusty. Rooms should be vacuumed better
June 25, 2014
Rated 2 out of 5 by Sorry Wrong choice
Elevators broken for most of both days
Heat/AC didnt' wotk properly
No media or directions for local area or trip to NYC
Staff at Front Desk wasn't very polite or helpful.
January 22, 2013
Rated 4 out of 5 by CMRdigsvb Room was great but...
The hotel was great, the room was clean great bathroom the only thing missing was a small refridgerator. Mini bar is definitely not needed but a fridge I feel is needed.
June 17, 2013
Rated 4 out of 5 by phla wedding stay
The hotel was fine except the elevators were having an issue with the number of people it would hold making it more timely for people to go up and down to their rooms.
December 5, 2012
Rated 5 out of 5 by LinnieDR The hotel was perfect, our stay was stress free.
The location/room was perfect. The staff was friendly. Place was spotless! Enjoyed our stay. We would definitely come back and stay here, if in the area again.
April 14, 2014
Rated 2 out of 5 by amcagg Poor Facilities
Elevators were barely operational. Ice was not available on Club Level. Other ice machines were often empty. HD reception in the rooms on HD channels non existent.
January 22, 2013
Rated 5 out of 5 by Carol14 Great value, impeccable room!
Excellent. That is all I can say. And whatever you do, do NOT follow directions to this place on Mapquest. Follow the terrific directions on the hotel's website!
June 17, 2013
Rated 4 out of 5 Great stay!
Was there for business and really enjoyed my room. I just wish there was a microwave and refrigerator. At this price point you would think it would be included.
July 15, 2013
Rated 5 out of 5 by TC83 Comfortable, convenient hotel
This is a newer, homey, Sheraton. The staff is very friendly. It is very convenient to White Plains, HPN, Stamford, and NYC w/o the city prices.
April 22, 2014
Rated 5 out of 5 by Cliffie Elevator
Unfortunately, only 1 was running and contributed to long waits. Aside from that we thoroughly enjoyed our stay and wished we could have stayed longer!
October 31, 2012
Rated 3 out of 5 by HSMG303 Overall Hosting Responsibility to Patrons
Catering below standard for service and planning to host an event is questionable.
Overall room well maintained. Staff needs customer service training.
December 24, 2012
Rated 3 out of 5 by SBTKD Poor restaurant services
Hotel is ok but restaurant services are poor. Food ok but very long waiting time for breakfast, wrong meals served, service personal not trained.
March 23, 2014
Rated 4 out of 5 by lineman75 Comfortable stay, friendly staff
We enjoyed out stay. the room was clean and comfortable. $4.00 for a water is outragious, you should provide two free 16 oz bottles to your guests.
November 11, 2013
Rated 5 out of 5 by Jimbo66 Great location
hotel is very convenient with easy access to both NYC & Fairfield County, CT ... very friendly & engaging staff ... would strongly recommmend ....
September 10, 2012
Rated 1 out of 5 by travelfrequent Rooms are small
very difficult to get upgraded to suite
July 26, 2014
Rated 3 out of 5 by return15 guest2
Much improved experience than last year . Room service needs improvement.
July 11, 2014
Rated 5 out of 5 by acura07 Great lobby ambiance (fireplace)
Clean hotel which was our first priority. They also had a friendly, accomodating, professionsal staff. Jordan was exceptional at the front desk.
March 18, 2013
Rated 5 out of 5 by Joseph144 My first stay at the Sheraton in Tarrytown, NY
The hotel is first class. The staff is exceptional, the food was delicious, the workout center was superb and the sleeper bed was incredible!
December 29, 2013
Rated 5 out of 5 by HS64 Accomodating a group
The hotel was very cooperative in arranging our rooms to be close by and providing extra service for breakfast.
June 4, 2014
Rated 5 out of 5 by lucy49 great service and accommodations
Rooms were adorably decorated, comfortable and the staff was very attentive. Breakfast was generous and again the staff was so attentive.
August 29, 2012
Rated 5 out of 5 by LR44 This hotel's staff goes the extra mile for guests
Why stay in Manhattan when you can stay on the Hudson with all its beauty and interests when you can commute to the City in 30 minutes?
October 25, 2012
Rated 3 out of 5 by nanotech28 Under Renovation
Hotel's restaurant is under renovation and thus breakfast choices are limited. Waited very long until staff member came to let me know.
December 14, 2012
Rated 5 out of 5 by jetsfan Another Great Visit
My wife and I stay every year for Xmas holiday and we fully enjoy ourselves. Staff goes out of the way to delight and is very helpful.
December 27, 2012
Rated 5 out of 5 by NickWC Great Stay!
As usual, the staff was very courteous and efficient. The rooms are always very clean and the food at the restaurant is exceptional.
August 22, 2013
Rated 2 out of 5 by jaw1 Hotel
The elevators were a problem all weekend. The staircase door that exited to the parking lot was left open so anyone could enter.
January 23, 2013