Rated 5 out of 5 by MichaelR Great Hotel Great Value
The Edinburgh Sheraton is a fabulous place to stay. The location is perfect for walking to any of the places one would want to visit. The staff is wonderfully helpful in getting reservations for you to restaurants and activities. And most of all the rooms are awesome. They are modern, clean, and with all the right appointments you would want and expect from a Sheraton. We'll definitely come back on our next visit to Scotland.
October 23, 2013
Rated 5 out of 5 by Analisa This is a top-notch hotel
The hotel surpassed our expectations. The lobby was comfortable and beautifully designed as were the guest rooms. I especially liked that my fiancé and I could both work at the same time in the room when the need arose. The view facing the castle was exceptional. The only negative to the room the complicated light system. We wished there were a way to only have the toilet room lit at night. The restaurant's food was quite good, although the service was a bit slow and spotty. I wish the staff would have made clear that there were several options for breakfast, including a continental buffet. Aside from this, I thought it was a great hotel, and I would definitely come back and recommend it to friends. The front desk staff were excellent.
October 22, 2013
Rated 5 out of 5 by Jmac22 Great experience
Great location, awesome and curteous staff
October 19, 2013
Rated 5 out of 5 by shuggy miss s bark
food exellant, very friendly staff into makeing our weekend memorable,plus to spread the word to others by word of mouth about this hotel
October 16, 2013
Rated 5 out of 5 by Sparkey996 Fantastic Hotel
We chose the hotel for a romantic break the secure car parking in the city centre was a deciding factor and we were pleasantly surprised with the excellent facilities, rooms and staff I would highly recommend a visit especially to the Spa!
October 15, 2013
Rated 5 out of 5 by TML94 Fantastic Experiance
The staff and accomodations of this hotel were absolutely superior. Every staff member went out of their way to be coutreous and helpful. An outstanding experience.
October 11, 2013
Rated 5 out of 5 by Wesley10 Excellent location and useful extras in room
Central location, with Edinburgh Castle and Prince's Street a short walk away.
Concealed coloured lighting in bathroom, with choice of colour for relaxing bath'
Interactive TV with panel to link camera, USB and video connections.
October 7, 2013
Rated 5 out of 5 by EuropeTraveler Exceptional staff!
Concierge staff Bryan, Satyaman, Lukasz are outstanding- really go above and beyond! Wayne who greets you upon arrival is welcoming and great at giving suggestions for things to see and do! Superb experience at this hotel! Great fish and chips at the hotel restaurant!
October 4, 2013
Rated 5 out of 5 by Verified Reviewer Comfortable room as second home
All facilities in the room are great and comfortable. The staff did make sure we are satisfied the room. Only thing we want to let you know that one of doors in restroom cannot be closed completely. It's little uncomfortable for us, but generally is really satisfied with the room.
September 28, 2013
Rated 4 out of 5 by pablocolada Lacks Scottishness
Modern feel and design does not appeal to me. I do not live my life as a cocktail-nightclub. Do not like the music played at breakfast - appropriate for evenings only. Breakfast food quatlity is inconsistent.
Rooms: poor design for lighting: it is CONFOUNDING! The instructions are insufficient: even the staff are not aware of the quirks when in the room over time. No hook in bathroom for DOP kit. TV start up sequence is annoying, and cumbersome.
September 26, 2013
Rated 5 out of 5 by RobLux Great Service
The staff from the check-in desk through to the lounge attentiveness, spa help and finally to check out was exceptional.
September 23, 2013
Rated 5 out of 5 by Tommy55 Excellent facility
We had a wonderful stay here in beautiful Edinburgh. The view of the castle from our room was phenomenal. The staff was very helpful and the food was great. If you're in Edinburgh, make this hotel one of your stays.
September 19, 2013
Rated 4 out of 5 by cynbruce Excellent Property. Wil recommend it!
We had an excellent stay at your beautiful property in the heart of Edinburgh. From beginning to end, we were impressed by the attention to detail. Of course, what made it extra special was all the help we received from your concierge, Stewart.
September 17, 2013
Rated 5 out of 5 by sknowledge Excellent Services
Ms Sara and Mr. Dean at the front desk was fabulous.
The entire front desk team acknowldged us everytime we were in the lobby.
Housekeeping cleaned our room so well, thank you. The morning team at the restaurant was excellent as well.
September 17, 2013
Rated 5 out of 5 by arky Wonderful Hotel
My wife and I stayed here 3 nights September 2013. The hotel is wonderful. The rooms are modern, clean and comfortable. The hotel has an excellent central location for touring the castle and the Royal Mile. The staff was tops.
September 16, 2013
Rated 5 out of 5 by MarkR007 Excellent Hotel - Recently Renovated
The Hotel has been recently renovated with all the latest conveniences including HDTV and the Sheraton Bed.
It is in a great location - close to the Royal Mile and the Convention Center.
September 16, 2013
Rated 5 out of 5 by Jones317 Great Accommodations and Restaurant
We were traveling with a Tauck Tour group and it all began here. Rooms were spacious and the restaurant was fabulous! Employees were courteous and very helpful. Loved It!!
September 8, 2013
Rated 5 out of 5 by JNA1 Top marks
This hotel is highly recommended. The staff at reception are particularly welcoming and helpful.
Do dine in the One Square restaurant, the food has been excellent without exception. Try the haggis as a starter...
September 8, 2013
Rated 5 out of 5 by Billyboy71 Concierge
Found the concierge to be very condescending and not very helpful. We requested help with restaurants of our choice and he told us they were unavailable without calling to see. Suggested restaurants of his choice. When we contacted the restaurant of our choice directly we were able to book a table without difficulty.
This suggests colusion or kickbacks?
September 2, 2013
Rated 5 out of 5 by Lisa30313 Join the Club!
The welcome, service and facilities at the Sheraton Grand Hotel & Spa, Edinburgh -Club Rooms - are unrivalled.
This is my third and most definitely not my last stay in this hotel! It's like a relaxation and rejuventation exlir.
August 29, 2013
Rated 5 out of 5 by ECEJon Best hotel in Edinburgh
I stayed here again with my family and friends this time.
Room/view--Fantasticbest castle view in the whole Edinburgh from our suite
Facilities--Well equipped gym and always busy
Didn't use the spa as it was a very short stay(we should at least booked two nights). I knew from past experience, it is brilliant!
People--Ashleigh(she made our stay very special); front office team(Rob, Murray, Dean), great team!
They do their best with SPG recognition.
Dinner: We really enjoyed our seafood selection, good discounts for SPG members on top, Bonus!
Restaurant service in the morning was not good, no tea coffee was offered initially for all of us, and had to wait for 40 minutes for the food to arrive as the chef simply didn't get the order until I spoke to the supervisor 20 minutes later(we ordered from the A la carte menu)
August 21, 2013
Rated 4 out of 5 by Picacho great stay/location
we had a wonderful time and the sheraton grand was really well placed for festival venues. great spa. the executive lounge was very convenient but sometimes overcrowded and on a couple occasions understaffed. otherwise, terrific
August 20, 2013
Rated 4 out of 5 by NIMMER Hotel Internet Doesn't work
The SPG Hotels in the UK outsource their IT services to Quadriga, and half the time it simply doesn't work. Two of my laptops wouldn't connect to the wireless and the staff was unable to resolve it, nor could Quadriga service in London. Expect to waste hours if you need a reliable internet connection, so it means this is not a good hotel to use for business. Otherwise everything is good.
August 20, 2013
Rated 5 out of 5 by GC56 Tattoo Talk
An exciting and surprising vacation with daily reminders of how much your hotel staff were genuinely concerned for our comfort and welfare. Excellent Service!
August 17, 2013
Rated 4 out of 5 by Don444 Location and Staff
Great location and a very accommodating staff. Only downside is internet service Ridiculous in this day and age to have to pay for internet service more than a half hour every 24 hours.
August 14, 2013
Rated 5 out of 5 by Eilean First Class Edinburgh Hotel
Ideally situated in the heart of the city this hotel offers its guests everything they could possibly need. The overall "star quality" however is its staff, they are ALL polite proffesional and helpful we could not fault them. Well done to the management team and staff trainers what ever you are doing is working in this hotel
August 12, 2013
Rated 5 out of 5 by Charley13 Excellent location, very good staff
I am luck to have Mr. Statue and Mr. Dean to help me several things. They are very good what they do. Excellent service from them.
August 12, 2013
Rated 4 out of 5 by Dave75 Good Hotel
We stayed a week and had a great experience, exceeding our expectations. Highly recommend. Minor items: shower water pressure a bit low. I was disappointed that my SPG status didn't really count for much at this property (no free internet, no club floor...nothing except points I guess).
August 7, 2013
Rated 2 out of 5 by Verified Reviewer bad experience
Room was cold or hot.
AC was not working on AUTO.
Room was not cleaned until we complained.
Bed is too soft.
August 6, 2013
Rated 1 out of 5 by Ctld never again
rude people, expensive rooms, not worth it at all. terrible experience. never staying here again. misleading information.
August 1, 2013