Rated 5 out of 5 by Drake2017 Drake recommended
Excellent hotel when visiting the Drak e campus. Starwoods points was 4500 a night. Which also let you have the complimentary breakfast and hospitality suite. Multiple restrurants within walking distance.
August 23, 2013
Rated 5 out of 5 by Tehya9 Very comfortable rooms
Stayed her for 2 nights while at a convention. Rooms very clean and bed extremely comfortable. All personel were very helpful with everthing. This is my 3rd time staying here and plan on staying again.
January 15, 2013
Rated 2 out of 5 by Gail4 Hotel was old and outdated
Unable to obtain a double room. When opening the sofa bed, it was gross. The sheets were dirty and crumbs all over. The room had a bad odor and I had to buy air freshener to mask what ever it was.
November 21, 2012
Rated 5 out of 5 by Kathy55 Close to area shopping
The reservation clerk who handled my call when I reserved my room went into great lengths to make sure I got the best possible rate. She saved me over $50! by using my AARP card.
Kathy from Iowa
May 3, 2013
Rated 4 out of 5 by Sparkles12 Fab hotel with computer glitches
Love the hotel!! We ate dinner in the diningroom and I was charged someone elses bill--$10.00 more than mine. AND the COMPUTER wouldn't let them correct it. Night person was rude and not helpful.
October 7, 2012
Rated 5 out of 5 by EasternTraveler Great hotel facility and staff!
All staff members were very cordial and helpful in ensuring I had a great stay.
March 23, 2014
Rated 5 out of 5 by Paul53 Excellent accomodations
The facility exceeded my expectations. The room was very comfortable and access to the Club Lounge was an unexpected bonus. I will definitely stay at this facility on my next trip to the area.
September 17, 2012
Rated 4 out of 5 by Ester This hotel has a wonderful breakfast!
The breakfast was fabulous, though do request an earlier set up prior if you need breakfast for a sports team as the weekends are set up at 7:00 am, which doesn't always work for early games.
May 13, 2013
Rated 5 out of 5 by ejjj Nice place, Nice staff
The facilities are just right for our meetings.
Our room was perfect, the extra sitting room was so handy for small meetings and visits. The hotel is very well situated in the community.
September 6, 2013
Rated 3 out of 5 by Annie99 The rooms need updating.
Stayed in Room 212. No wash cloths, the first night. The room smelled like smoke. The shower drained very slowly. When I got done showering there was 4 inches of water still in the tub.
July 13, 2013
Rated 5 out of 5 by JonDocwho Excellent facilities for my conference
My business had a conference at this hotel and everythig worked out great! The room was fantastic and the conference meeting rooms met our needs and the catering staff was excellent!
October 12, 2012
Rated 4 out of 5 by tpo22 Sunday breakfast
As a baseball team, breakfast serving beginning at 7am didn't help us as we had an 8am game.
For future purposes, please reconsider this as it does have an impact on future stays.
August 19, 2013
Rated 2 out of 5 by skinner Maintance needed
The hotel needs upgrades. Hallway carpet needed replaced. The carpet in my room was torn and dirty. For the prices charged, the rooms should be in much better condition.
December 9, 2013
Rated 3 out of 5 by Bran12 Good for the hotel side but bad customer service at food area
The hotel it was is great but to get someone to serve me took over 20 mins and by then I had to go grab someone to order food. And not even a were sorry or anything. Very poor...
June 11, 2013
Rated 2 out of 5 by PHans1456 Upgrade failure!
I travel a bit for business and have come to have some knowledge in the ammenities afforded most travelers.
My wife booked a weekend get away for the family and was excited to inform me that she had recieved an opportunity to upgrade to a Suite from our King room.
I was disappointed and surprised to learn that with Sheraton, a Suite definition meant that our King room had a fridge and micro-wave. Items that in my travels are standard in comparable rooms. Staff did adjust us to a proper Suite with seperated lounge and sleep areas.
Staff was courterous and made the adjustment promptly, but as a guest to a Sheraton property I should not have been the one to initiate this upgrade. This leads me to believe that Sheraton and Starwood Hotels employ and encourage bait and switch sales tactics amoung staff at booking in the hopes that they can absorb a higher fee from an unsuspected traveler.
After this experience I would not recommend Sheraton for other than a business trip where this is my only option, and have expresed to my wife and our extended family that for future such weekend or overnight get aways they seek out other family oriented accomidations.
Truely dissappointed and did not live up to the standards of cutomer service I expected from a Sheraton.
March 31, 2014
Rated 4 out of 5 by DPH2012 Fantastic short stay
Stayed recently during cross-county trip with the kids. Great facility, nice pool, clean and comfortable rooms, and great breakfast. Would easily prioritize for another stay.
August 5, 2012
Rated 4 out of 5 by TA42 Very Quiet
The hotel was very clean. The staff was very nice. The beds were comfortable and the room was very quiet. I don't remember hearing anything from outside the room at all.
October 5, 2012
Rated 5 out of 5 by Babeth Unexpected Pleasure
This hotel was great! The staff at check-in were so warm and friendly. The Club breakfast was wonderful! It was a complete breakfast, not just the carb loaded continental breakfast. It was also one of the nicest Sheraton lounges I have seen. There was a slight smell that permeates into the hotel from West Des Moines sewage, but it was tolerable. When I asked what I was smelling, they were honest with me and offerred to move me to another room. We chose to stay put and the smell eventually went away or maybe we just got used to it, because it really wasn't as bad as other reviews mentioned. The thermostat in our room wasn't working and our room was colder than we preferred. They immediately offerred to have maintenance come up. We were ready for bed, so we just opted to have additional blankets. We later realized that we just had to set the thermostat 10 degrees higher to 80 to get to 70, so we were plenty comfortable. There was a gentleman that helped me get milk for my girls before bed. I wish I knew his name, because he was so kind and accomodating and made us feel at home. I would stay here again in a heartbeat!
January 21, 2013
Rated 5 out of 5 by Chaz Great Team
Last minute weather caused a change in plans. Booked 3 rooms, the staff was very helpfull, engaging and fun! Cocktails, appitizers and Breakfast buffet were all good. ,
February 24, 2013
Rated 5 out of 5 by Jason23 Wonderful
Very clean hotel inside and out. The breakfest was great. Very quiet at nigt, easy to sleep. Great location, right off the interstate, made getting to place very easy.
April 21, 2013
Rated 4 out of 5 by JSKF Surprise
After avoiding this property for many years, I unexpectedly found a reservation here last month.
Very accommodating and now a favorite...will be back for every trip.
November 14, 2011
Rated 5 out of 5 by EKCFAN Excellent value in a great location
The stays at the Sheraton West Des Moines Hotel have always been pleasant and enjoyable. It is clean, comfortable, and friendly as well as close to many amenities.
August 13, 2012
Rated 2 out of 5 by Arkydave Won't be back
$10 a day for internet? No microwave? No refrigerator? No comp breakfast, or even coffee in the lobby? Excessive charges for services to our event? Won't be back.
July 6, 2013
Rated 5 out of 5 by Mary35 beautiful accommodations
You are greeted immediately, taken care of everyone on staff make you feel very special. The beds are soooo comfortable and the rooms are very spacious and clean.
April 27, 2013
Rated 3 out of 5 by BBM777 Not the best service
This hotel was okay... hotel is old and staff wasn't the friendliest. The rooms were fine but it would have been nice to have air conditioner that worked better
July 15, 2013
Rated 3 out of 5 by PMcDermott Room Was Nice, Hotel Dirty
My room was very nice. It looked as if it had been updated recently. The hallways were dirty, stained carpets and the same trash on the floor my entire stay.
September 15, 2013
Rated 3 out of 5 by walj03 Highly Unimpressed
The hotel, staff and amenities were all just fine, I have a horrible time feeling good about an experience where I feel I am being nickled and dimed to death.
June 25, 2013
Rated 3 out of 5 by Conservationist disappointed
I have stayed here previously but this time was disappointed. The carpet had a big wet spot. Called CS but no one checked on this. The room was freezing.
September 6, 2013
Rated 5 out of 5 by DeLys Great Location Great Hotel
thank you for providing a great stay, my friend was visiting her daughter and this was the perfect location and very comfortable hotel, staff was great.
December 10, 2012
Rated 4 out of 5 by bfnurse overall good
The experience overall was good. The bed was not comfortable and made my back hurt but the room was clean and the staff was nice and very helpful.
May 17, 2013