Rated 1 out of 5 by Ronnothappy Unacceptable service delivered
Although booking more than 1 month in advance with request for a 'quiet room' we got a room on top level (good) with a huge ventalitor or something on the roof. Thus: no sleep at all because the thing was on constantly.
At checkout you also tried to charge valet parking costs again, although you could have seen it was already paid for in advance.
And you where the only hotel during our 23 nights stays in 14 hotels in that part of the USA, on similar Quality level that did not have free WIFI.
Penny wise, dollar foolish. .
August 18, 2013
Rated 4 out of 5 by LMRVirginia Good location, good staff
I enjoyed the amenities. The doormen/valets were very nice and helpful. I was a little disappointed in the front desk staff. Many of the people in the group staying with the hotel were told different things about internet, late checkout, etc. Consistency is key. Had I been told when I checked in that joining the Star Preffered Program would get me free wii-fi, I would have joined.
August 17, 2013
Rated 5 out of 5 by TedfromDentonTX Loved this hotel!
My family (including 7 and 9 year old kids) stayed here for our first time to Philadelphia. I chose this hotel for its location and price--I'd choose it again because of its fantastic, quality staff! People really make a difference here! From front desk, to concierge, to valet, to maid service, to bartender, we were never disappointed. Stephanie H. in customer service was absolutely the best--I just didn't expect this level of service! The room was very nice, too, along with a great bathroom. We originally booked three nights there, but ended up extending it to six because it was just too comfortable to leave. Having the Hertz cars at the hotel made it super easy to just do day trips from there! I would absolutely recommend this hotel!
August 17, 2013
Rated 5 out of 5 by CasualTraveler Great Hotel
I would recommend Sheraton Philadelphia Society Hill to anyone visiting Philadelphia.
The staff, amenities and accomodations are fabulous. The location is great for touring. You are within walking distance to most attractions. Great Stay
August 14, 2013
Rated 5 out of 5 by Mary9 Outstanding accomodations
We booked the hotel for my son's wedding. He had looked around at area hotels before deciding on the Sheraton. We could not have been more pleased. The staff were friendly, the hotel immaculately clean and rooms were perfect. The hotel bar was a bit pricey though.
August 14, 2013
Rated 1 out of 5 by UnhappyWeddingGoer Why did I pay so much money for this?
Free wifi in lobby but then you want to charge $9.99 a day for room access? ludicrous.
I order breakfast to the room, eat half, go to another friends room for an hour and when I get back someone had come into my room, took the tray and the rest of my food off my desk. Unbelievable.
I did call to get a refund on the food they took and as they should have they refunded me half the bill.
A/C in the room could only be set to Auto or turned on constant Low speed for about 30 minutes until it would switch back over to Auto. Room was too hot.
For the price of the room there should be free WiFi and the A/C should be able to be set to constant low or high. Water never got cold in the sink in the bathroom either, at best room temperature.
For the premium price this hotel asks I was expecting a top tier experience and instead received a mediocre stay with valet only parking that cost nearly $40 per night. If this hotel was half the price then this experience would have been acceptable.
August 12, 2013
Rated 5 out of 5 by Carolyn5 Great locations and facility.
Everyone handled themselves in a professional. Valet parking not very organized.
August 12, 2013
Rated 4 out of 5 by Anne17 Nice hotel great location
This hotel met our expectations. However, we have since received 6 emails with our bill, none of which are correct. Guess I'll be on the phone tomorrow.
August 11, 2013
Rated 2 out of 5 by giuliaja Nice hotel, bad room
Overall my stay was below average. The air conditioning in the room was extremely loud, I think the condensor may have been broken. Everytime it kicked on, it sounded like a gun shot. I finally woke up so many times at night from it, that i had to shut off the air and deal with a warm room the rest of the night. At checkout I was never asked how my stay was and was in a rush to a meeting or else I would of told mamagement how poorly my stay was.
August 5, 2013
Rated 5 out of 5 by Champlad The room was beautiful.
Unfortunately due to a death in my family I only got to enjoy the accomodations for one evening but it was very beautiful, clean and was decorated very stylishly. I can't wait to have the opportunity to visit your wonderful city and your beautiful hotel in the near future. Thanks much. Don
August 1, 2013
Rated 5 out of 5 by Teddy Great Price, Great Location, Great Service
Great Price, Great Location, Great Service.
The staff didn't have time to help us sing Happy Birthday to our daughter. But that's not their job so I understood.
July 29, 2013
Rated 5 out of 5 by RAK21 Great location!
ideal location to see all the sites...safe and secure!
July 29, 2013
Rated 4 out of 5 by JoeD19 Nice Old City Hotel but Expensive
I booked the hotel for a family of four for 3 nights using Star Points. The booking process was seamless and check-in went smoothly. Valet parking is available but not self-parking. The fee for valet plus city tax was outrageous so we moved our rental car to a nearby parking garage for less than half the daily price. The rooms were nice but did not have a small refrigerator. The hotel restaurant was convenient but also very expensive, which leads me to believe this hotel is better suited for the business traveler who is not on a budget.
July 28, 2013
Rated 4 out of 5 Location, location
Came here with my teenage grandson. Connecting rooms were perfect for us. The staff out front of the hotel were extremely helpful and went out of their way to assist us with directions and recommendations. The concierge inside was either away from the desk or, if there, didn't seem particularly interested in helping. All in all it was a good decision to stay here. One thing though, why do you not have ice machines on all floors! It is very inconvenient to have to go to another floor. That is assuming you can find it -- a little confusing.
July 26, 2013
Rated 4 out of 5 by Landshark67 Very Disappointed
I came to stay at the Sheraton in Society Hill by way of the downtown hotel. Their system crashed reservation lost, so no room. Had to make another reservation so instead of getting the room for, 109.00 had to pay 195.00 a night. Asked the front manager, Nadia if there was a way that I could get the room for the rate that I was going to pay downtown, without any hesitation she said no, why not it's a, Sheraton, because we're in a different part of town was her response. Although the hotel is very nice, I must say I was very disappointed in the fact that the front manager, Nadia, would not honor the rate of the downtown hotel. I would be very hesitant about recommending your hotel to someone visiting the city.
July 25, 2013
Rated 5 out of 5 by MikeO73 Count on every memberof the staff while enjoying the location
The concierge, doormen, desk clerks, restaurant staff -- every one of our contacts while here was positive, generous, and friendly!
The location proved to be ideal: a quiet, almost suburban-feeling hideaway but a very short walk to a good variety of restaurants, the river-front, and the most important historic and scenic sites.
July 24, 2013
Rated 5 out of 5 by Marko255 Great hotel, service and location!
If the only thing I have to say critical about the hotel is that the layout (in terms of my room assignment) was a bit circuitous to the elevator, I think we're getting in the weeds... this Sheraton is really great, the staff is extremely friendly and helpful, and the facilities are top notch.
I had hoped to try the restaurant for my breakfast needs beyond the cafe (the full menu looked really great), but felt that even the simpler dishes were exorbitant
July 22, 2013
Rated 5 out of 5 by jehangir perfect
the hotel was in the right spot with right staff and right facilities.
could not ask for anything more.
July 22, 2013
Rated 4 out of 5 by JonathanDC1 Attention to service
Service, service, service.
July 21, 2013
Rated 4 out of 5 by djb8914 Great location but AC needs work
The AC would not shut off. When we came back in the evening it was 61 F in the room. Maintenance was great and offered to replace the compressor but it was late and we were leaving in the morning.
July 20, 2013
Rated 5 out of 5 by Chay Wonderful Hotel
This is a wonderful hotel and I would recommend it to anyone looking to travel to the Philly area. I have been staying at this property since Sept 2012 for business travel and keep returning. The staff, from front desk, lounge, restaurant and valet, are great.
July 19, 2013
Rated 4 out of 5 by rustyhorse Restaurant prices
Restaurant prices are just too high. I have had the same issues at other Sheraton hotels. Thank goodness this hotel had a Starbucks Kiosk so my breakfast was under per diem
July 19, 2013
Rated 5 out of 5 by coolseb A Fabulous Dog-Friendly Hotel
We had a wonderful stay at the conveniently-located Sheraton Society Hill last weekend. All of the staff- from the front desk to the bell boys/valets to the folks who maintain the cleanliness and sparkle of the hotel were extremely friendly and helpful! Our room was on the Club Level, thanks to the special care of the guest services manager, and we couldn't have been more delighted. The beds were super comfy, the room was sparkling clean and appeared newly furnished, and the Club Room was an extra bonus that we enjoyed throughout our stay. Our dog joined us for this trip and was pleasantly greeted by everyone he met. Because our family lives in the area, we will definitely be coming back for future visits.
July 16, 2013
Rated 3 out of 5 by OutsidePhilly Not so great
The hotel was kind of loud. Also, the whirlpool wasn't working and hadn't been working for a while. Not many hotels in the area have a whirlpool and we chose the hotel for this reason. The breakfast buffet was truly awful. The hot food was cold and it was very expensive.
July 15, 2013
Rated 5 out of 5 by Barb Hotel location is great
We were accommodated for early arrival which after flitting for7 early hours was great. Their shuttle from airport was reasonable and prompt. The complimentary hot pretzels and beverage in lobby hit the spot before we went to the wedding. The staff was very concerned when they saw my husband limping and offered him a number of cold packs. Their breakfast choices were delicious. A must stay when we are In the area again. So close to old Philly with lots to explore on cobblestone streets
July 14, 2013
Rated 5 out of 5 by Normal great place to stay
The hotel was perfect for our needs. One day, the daily room service was done a little too late in the day and when they did do it, it was not the complete job, but was satisfactory.
The concierge was a little difficult to contact. He was very nice and helpful, but not always at his desk during working hours.
July 14, 2013
Rated 4 out of 5 by arturo12 Great Location
This is a great location for old Philly, you can walk everywhere and is not far from the airport
July 7, 2013
Rated 3 out of 5 by BILL98 SERVICE REQUIRED
RETURNED ON FRI @4-4:30 AND ROOM HAD NOT BEEN CLEANED. HAD TO CALL FOR FRESH TOWELS TO SHOWER BEFORE WE WENT BACK OUT. ROOM WAS NEVER CLEANED BUT FRESH TOWELS WERE DELIVERED PROMPTLY. THOUGHT WE SHOULD HAVE BEEN NOTIFIED THAT THE STREETS WOULD BE CLOSED FOR THE PARADE WHICH PREVENTED US FROM GETTING TO THE HOTEL TO DROP OFF CAR AND LUGGAGE
July 7, 2013
Rated 5 out of 5 by SGF4 Excellent Hotel but need to check on....
Hotel is excellent but there is an odor that hits you once you step out on the driveway outside the front of the hotel.
July 6, 2013
Rated 2 out of 5 by zooter AC unit kept us up almost all night
email was sent to Sheraton Society Hill Hotel with original complaint about the AC unit being so loud, it kept us up almost all night. I complained early the next morning at the front desk and only received an explanation, not an apology. I have not heard anything from the hotel, as of yet. Very disappointed! We have been faithful patrons of Sheraton for many years and feel they should be concerned about us making a "first" complaint!
July 3, 2013