Rated 2 out of 5 by Sching This hotel needs more friendly staff
Very good hotel location, however through out the year I only stay there if other SPG hotel has no availability. The main reason is the unfriendly staff, not rude, but you just don't feel welcomed there. The only exception is the young valet parking staff Gunther. They offered no amenity for life-time gold member.
March 3, 2013
Rated 4 out of 5 by SSA6 Hotel Review
Had a pleasant stay in a SPG room. Received two free water bottles which was nice and different from other hotels. Toothbrush and toothpaste were not provided in the room which was surprising but the front desk had them. Plenty of towels and clean bed spreads.
December 2, 2013
Rated 5 out of 5 by Normal great place to stay
The hotel was perfect for our needs. One day, the daily room service was done a little too late in the day and when they did do it, it was not the complete job, but was satisfactory.
The concierge was a little difficult to contact. He was very nice and helpful, but not always at his desk during working hours.
July 14, 2013
Rated 1 out of 5 by UnhappyWeddingGoer Why did I pay so much money for this?
Free wifi in lobby but then you want to charge $9.99 a day for room access? ludicrous.
I order breakfast to the room, eat half, go to another friends room for an hour and when I get back someone had come into my room, took the tray and the rest of my food off my desk. Unbelievable.
I did call to get a refund on the food they took and as they should have they refunded me half the bill.
A/C in the room could only be set to Auto or turned on constant Low speed for about 30 minutes until it would switch back over to Auto. Room was too hot.
For the price of the room there should be free WiFi and the A/C should be able to be set to constant low or high. Water never got cold in the sink in the bathroom either, at best room temperature.
For the premium price this hotel asks I was expecting a top tier experience and instead received a mediocre stay with valet only parking that cost nearly $40 per night. If this hotel was half the price then this experience would have been acceptable.
August 12, 2013
Rated 4 out of 5 by dmk3975 Nice Stay -- but
All was fine except:
1. School vacation and club room was quite busy and noisy.
2. Despite multiple requests, TV on elliptical trainer was never repaired. hope it is done before our next stay.
December 30, 2013
Rated 2 out of 5 by JoJo2013 Poor service at this site
Upon arrival, no SPG rooms available. My room was dusty, the carpet was dirty and the toilet was dirty. I had no room service menu in my room and it was a 45 minute chore to get a menu in the am. Service was so bad, I did not have the opportunity to order breakfast. I would not stay here again
September 27, 2013
Rated 4 out of 5 by CBIMeeting feedback from Feb 2013
The property was lovely and staff were pleasant at all times. My issues were with access for room service on both days. I experienced a very long wait before the phone was answered for food orders. I was also disappointed at finding a dirty sock by my window curtain and used napkin under the desk.
February 14, 2013
Rated 5 out of 5 by Champlad The room was beautiful.
Unfortunately due to a death in my family I only got to enjoy the accomodations for one evening but it was very beautiful, clean and was decorated very stylishly. I can't wait to have the opportunity to visit your wonderful city and your beautiful hotel in the near future. Thanks much. Don
August 1, 2013
Rated 4 out of 5 by FCity1 Enjoyed my stay
The room was comfortable and clean.
The only downside was the absence of refrigeration. I have a medical condition that requires me to keep some meds in a cool, but not freezing, place. It would have been more comforting not to use ice.
I expect to return to other Starwood facilities.
November 10, 2012
Rated 5 out of 5 by JimandStan This Hotel is the BEST!
We've been staying at the Society Holl for a number of years and always found it solid, comfortable and ver well located for our needs.
In 2012, however, this property has made a GIGANTIC STEP UP!
The rooms are really elegant now, and still as spacious and comfortable as ever. BRAVO
July 18, 2012
Rated 5 out of 5 by Airnorton Just what I'd expect with SPG!
We went to Phily for an Eagles game and stayed at the Sheraton Society Hill. It was just blocks from the subway, so it was easy to get to and from the game. The following day, we were able to see many sites in Phily before returning to the hotel to retrieve our car and go on our way.
December 15, 2012
Rated 1 out of 5 by MacCom Poor amenities
Were unable to get decent breakfast or lunch on site. Had to lv hotel to eat these meals. Pastries were available. As a diabetic this presented a huge problem
December 27, 2013
Rated 5 out of 5 by cactus1956 Grea place to stay in the heart of Philly !
The Property is beautiful the and the amenities are stupendous and the location is Perfect. The Staff is incredible and the Proximity to Historic areas can't be beat. Yet it seems to be in it's private and safe liitle area.
You could not do better !
Oh and a GREAT POOL TOO!
August 24, 2013
Rated 1 out of 5 by Rah2512 Excellent Experience
Our stay at the Sheraton Society Hill was far beyond my expectations. It was wonderful. The staff was very courteous and the room comfortable. The large pool was a big hit with my grandson and his cousin. The guest club was an awesome feature. It worked out so well for my family.
August 11, 2012
Rated 4 out of 5 by SMcIver Ouch on prices
The Society Hill Sheraton was a lovely hotel, however the prices on everything were excessively expensive. The food prices were especially outrageous. A simple sandwich was $15, a bowl of oatmeal more than $10. Think I would find another hotel that was nice, but not so pricey.
June 10, 2013
Rated 5 out of 5 Wonderful stay!
What a lovely hotel and friendly staff. The pool was great, the facility very clean and nicely decorated. The location is the best in Philly!! Wonderful neighborhood-close to the water and historical parks. All-in-all, won't be staying anywhere else when next in town!!!
August 20, 2013
Rated 4 out of 5 by Babs18 Heater too noises
Every thing was wonderful,except heater is way too loud if you are a light sleeper, it will keep you up
January 5, 2014
Rated 3 out of 5 by OutsidePhilly Not so great
The hotel was kind of loud. Also, the whirlpool wasn't working and hadn't been working for a while. Not many hotels in the area have a whirlpool and we chose the hotel for this reason. The breakfast buffet was truly awful. The hot food was cold and it was very expensive.
July 15, 2013
Rated 5 out of 5 by jssharp Great Location and Staff
Hotel is just blocks away from South Street and Old City. I inadvertently left a birthday card for my nephew in the room instead of dropping it at the front desk for mailing when I checked out but the card arrived on time. Thank You
November 12, 2013
Rated 5 out of 5 by Moi1111 Excellent rooms, location
Front desk person Mathew went an extra mile to help me . Very correct, attentive.
Concierge not available for 1 hour. My car was parked on the rain and valet did not bring my car to the door, he just told me to go. If I paid 35 dollars per night, I expect full service.
August 13, 2012
Rated 5 out of 5 by Mary9 Outstanding accomodations
We booked the hotel for my son's wedding. He had looked around at area hotels before deciding on the Sheraton. We could not have been more pleased. The staff were friendly, the hotel immaculately clean and rooms were perfect. The hotel bar was a bit pricey though.
August 14, 2013
Rated 4 out of 5 by Becki33 Disappointed about the pool
My husband and I stayed here for 5 nights and for the last 3 of them their indoor pool and hot tub were broken. We would have loved to be able to relax at the end of the day soaking in the hot tub after a long day of sight seeing. Expected more for a hotel like this.
December 3, 2012
Rated 4 out of 5 by jabber56 Great wedding weekend
We had a number of families staying the weekend for a local wedding and all had a great time. The hotel is very close to many great restaurants and local historical attractions. All had a great time and we would recommend using the hotel as a base for a fun weekend.
December 21, 2012
Rated 5 out of 5 by chasaruba3 Close to everything you need to see
This hotel is within walking distance to historical Philly. We stepped out the door onto cobblestone streets into history: Franklin, George Washington, the Liberty Bell, all within a short walk The satff was great, especially the valet who was extremely helpful..
November 12, 2012
Rated 5 out of 5 by Chay Wonderful Hotel
This is a wonderful hotel and I would recommend it to anyone looking to travel to the Philly area. I have been staying at this property since Sept 2012 for business travel and keep returning. The staff, from front desk, lounge, restaurant and valet, are great.
July 19, 2013
Rated 5 out of 5 by Bert87 CCAF Conference
The Sheraton Society Hill appeared to be newly renovated. My room was clean and comfortable with what appeared to be relatively new carpet and furnishings. I had no complaints.
The meeting space was also well maintained and staffed. I saw no significant issues.
March 13, 2013
Rated 4 out of 5 by majdi69 Food Service Should be 24 Hrs
I had to wait for food delivery (after hotel kitchen is closed at 11:00 PM) for almost 1.5 hrs. It was a bike delivery and food vas very cold.
This will make thinks twice about staying at your hotel if I am on a business trip (and working late into the night).
January 3, 2013
Rated 3 out of 5 by atay24 Great location, but...
My room (515 sf) was large but very awkward...needed a designer to bring it together. Platform bed (no nightstand), round dinner table that seated six (next to the bed)...very strange. Also...could hear neighbors TV and everything outside my door.
September 27, 2013
Rated 4 out of 5 by srisk New years visit
Great venune & location to be able to walk around town & attend the wonderful fireworks. only issue is checking out is quick & easy but New Years day retreiving Valet parked car you must be prepared for a wait. Guys were hustleing but everyone is checking out.
January 3, 2013
Rated 4 out of 5 by maddyjude Great location..... good for pets
Nice staff, comfortable room and great neighborhood. Good place for pets as well.
I would recommend this hotel highly.
December 27, 2013