Rated 1 out of 5 by Mplanner This hotel has the worst customer servce
Laundry service damaged my cloths and management at this hotel have been going back and forth with excusses on how they are not fully responsible for cloth damages. Finally after three weeks of excusting discussions are willing to pay a tinny portion of my cloths, not in cash but in hotel credit. This is inacceptable from an SPG hotel. It is worth to mention that I actually organized a trip for 6 people staying 3 weeks each to this hotel and if I had known the quality of service I am given, I would never book this hotel.
Definitvely, I do not reccommend this hotel
June 21, 2013
Rated 4 out of 5 by Sophie89 Perfect location, great service
Had a great time in this hotel - perfectly located as just near the central station, right near the shops and just opposite the place to get a boat round the archipelago.
As soon as I entered the hotel the bellmen welcomed me to the Sheraton, reception staff were friendly and helpful and the room was very spacious with a great sea view. Only one disappointment - no bath. The cocktails at the bar were also great in a nice relaxed atmosphere and with great service. Thanks for a lovely stay!
June 20, 2013
Rated 5 out of 5 by ellen2000 excellent location and great breakfast
We enjoyed our stay, great central location. One of the best breakfast buffets and nice restaurant.
June 19, 2013
Rated 5 out of 5 by santri1969 Very central Stockholm location
Stayed a couple of times and loved it - upgraded with excellent SPG platinum benefits, very central and accessible Stockholm location.
June 16, 2013
Rated 4 out of 5 by Pancho789 Spiders on the Balcony in Room 814
My hotel stay was pleasant overall. Staff was very nice and helpful.
My only main was a big spider web on my balcony with many spiders on it (room 814).
My wife got really scared and didn't want to use the balcony which was a little shame. I didn't mind the spiders :).
Also the hotel breakfast and the lounge were a bit overcrowded but I understand its a busy time of year.
June 11, 2013
Rated 5 out of 5 by Steve67 Unforgettable
We stayed from 29 May until 2 June in the Sheraton and will always remember it. We felt almost "at home" right from the beginning, when we were welcommed by the concierge (thanks to Francisco!!!) and the very competent receptionists.
I cannot say one bad word as the whole stay was one great experience. The room was big and very comfortable to stay for a few nights. And the breakfast buffet was just perfect for us! When we come back to Stockholm, we definitively stay again in the Sheraton. Thanks to all the staff (also in the back) who made this happen!
June 6, 2013
Rated 5 out of 5 by Skaugern Fantastic hotel
The cleaners came very late, and we had to ask for it. The hotel is mostly for adults, and thats OK
June 4, 2013
Rated 5 out of 5 by CANSportsTraveler Fantastic Stay!!
I lived in the Sheraton from May 1-21 2013 for the World Hockey Championships. The stay was fantastic. The staff were so warm and friendly, they helped us with everything. They knew us by name, and everywhere we went we were greeted. They also made a point to follow the hockey scores so they would bug us about the games. The food was great, reasonably priced. The rooms with water view are fantastic, modern and fresh. The location is fantastic, so close to everything, it's on the water. Old town is across the bridge. The train is beside the hotel and the main shopping area is up a block. 100% would stay at this hotel again. I would highly recommend it everyone. Can't wait to go back!
June 4, 2013
Rated 5 out of 5 by MrOJ Great restaurant
Once again I have enjoyed a grelt meal at the restaurant. The kitchen must be very close to a Michelin star!
The staff understands to make you feel very special. If you are a bit of an adventurer then ask for a surprice. You will not be disappointed - they do magic in the kitchen. Tell them what you like and then just wait and see.
The front office staff are perfect representatives of Sheraton. You want to come back!
June 3, 2013
Rated 5 out of 5 by Stockholm21 This hotel is excellent.
Very friendly and highly professional staff.
June 3, 2013
Rated 5 out of 5 by Sandy81 Wonderful Stockholm!
From start to finish I can not say enough about how wonderful our stay was at the Sheraton in Stockholm. Check in was a breeze, with a great dinner recommendation and also a reservation made on our behalf. The room was spotless with a lovely view of city hall, the perfect location for walking around this lovely city, both old and new!
Breakfast buffet was very nice, and all of the staff at this property went out of their way to help with any questions we had.
Looking forward to our next trip already!!!
May 30, 2013
Rated 5 out of 5 by Beemster15 Excellent choice
During a short weekend trip at the end of March I stayed in the hotel for only 1 night. When entering the hotel I was very surprised of the result of the renovation as I also stayed in the hotel in 1999 when construction work was in progress. The next surprise was the way I was met when entering the hotel. A young man guided me to the reception where a very friendly young lady checked me in. My large, comfortable room was on the fifth floor with a view on the square in front of the hotel and Gamla Stan.
As it was very cold outside I stayed in the hotel to have dinner in the Threesixty restaurant. Although the restaurant is rather pricey (luckily the prices were not in Euros) it proved to be a very good choice. Also the breakfast was excellent with a wide choice. Another positive is free internet in the lobby
The location of the hotel is perfect, on walking distance of both the Central Station (Arlanda Express to the airport) and all the interesting sights of Stockholm.
Overall I had a very good stay also due the very friendly staff of the hotel.
May 30, 2013
Rated 5 out of 5 by Mini Fabulous
I definitely recommend this lovely hotel to anyone visiting Stockholm whether for business or as a tourist, You can't beat this location and the staff are so courteous. The food is good too. I wish I could have stayed longer than the three nights. T.
May 29, 2013
Rated 5 out of 5 by iwantheterrible Sheraton Stockholm
Loved the hotel, very nice and friendly staff, nice room with a wonderful view. Loved Stockholm as well, but the hotel made the icing on the cake.
May 27, 2013
Rated 5 out of 5 by Mums Lovely hotel and Great staff
The best hotel ever. Proffession, lovely breakfast, nice rooms...everything was perfect
May 20, 2013
Rated 4 out of 5 by Lalli NEEDS IMPROVEMENT
During our fourth stay at Sheraton Stockholm since July 2011, we've had the following impression: good hotel in an ugly building, strategically located. Needs refurbishment in rooms, they look "tired", even if the comfort is high. During our last stay (May 2013) we noticed lack of attention in room: no slippers, no complimentary water on arrival (SPG 6th floor), magnifying mirror light in bathroom not working. Kind and efficient staff in lobby. We wait for a good refurbishment job, as soon as possible (no more carpet in rooms, please!). Very good stay anyway.
May 20, 2013
Rated 4 out of 5 by Tbythesea Great Stay, Horrible checkout
I really enjoyed my stay here. Close to the water running route, good breakfast buffet, and it was nice to collect points or food credit for "going green."
I had a horrible time at checkout when I tried to separate my room charges from my food charges on 2 different credit cards. It took them 40 minutes to do so, refunds and all - and made me late for my flight check-in. I was not pleased with that.
Overall, I would recommend this hotel, but if you're doing something other than regular cc payment - do it early.
May 18, 2013
Rated 4 out of 5 by ajacobi Feedback
Fine hotel, very frindly staff. The fitness area sometimes lack fruit and towels.
May 15, 2013
Rated 5 out of 5 by SleeplessinStockholm Praise to Khaldoun the desk clerk
My employer booked me into brand X hotel nearby. I had an urgent project for work and desperately needed an electrical adapter to connect my computer to the wall outlet and brand X hotel was indifferent to my need. So I visited other hotels in the area to see if I could buy an adapter. It being after midnight, none could help me--that is, until I walked into the Sheraton. There, I explained my need to Khaldoun, the Sheraton desk clerk. Though I wasn't staying at the Stockholm Sheraton hotel, I told him my status as an SPG Gold member. Without a question, Khaldoun reached into a drawer and simply GAVE me the much-needed adapter: no charge, no deposit, no hassle. With the adapter, I was able to complete the urgent project before the start of business the next day. Khaldoun saved me and earned my deep gratitude to Sheraton. Khaldoun's empathy and customer-focused attitude does great credit to Sheraton. Give him a raise!
Sleepless in Stockholm
p.s. When I checked out of brand X hotel, I ordered them to deliver the adapter back to Sheraton. May it help the next traveler in need.
May 14, 2013
Rated 4 out of 5 by Raja Convenient Location
Very close to Central Station, tourist areas and good views overlooking water (if you are lucky enough)
May 11, 2013
Rated 2 out of 5 by Rca2013 Outdated hotel
Not a good location. Hotel feels outdated. Cleanliness need to be improved. Bathroom shower set-up does not work.
May 7, 2013
Rated 5 out of 5 by feranora Great hotel in a very good location
I spent 2 days (1 night) in Sheraton with my brother. The hotel is in a very good location, easy to go to the city centre by walk.
Our room was amazing with a beautiful view. We also loved the breakfast selection. I also tried the dinner in the restaurant which was delicious too. The waiter was very helpful and professional and made sure we are enjoying our meal. We were hesitating what to choose from the menu and I trusted his recommendation and loved the food. Unfortunately I forgot his name. However I remember Dimitris from the bar who made the best cocktail I have tried ever! He was very friendly, professional and I was amazed the way he was preparing the drinks and playing with the shaker! WOW! He really impressed us a lot! He was interacting with us and made sure we are having a good time. And yes we did!
The only thing I could comment about is the information we have received from the Front Desk. I was looking for the Concierge but they said they dont have any so I was asking for tour recommendation from one of the receptionists. As we only had 2 full days we wanted to see as many thing is possible in Stockholm. Unfortunately we have received wrong information regarding to several activities. The person behind the desk sent us to a wrong location to buy ticket of the boat tour. Also she said that being beginning of April only boat excursion is available which is wrong as the hop on hop off bus was already operating which we really wanted to do. Beside that she advised to go up to the city hall to take some nice pictures of the city but when we arrived there we were informed that during this period the tower is still closed and they didnt let us go up. We were a bit disappointed.
Otherwise we were very happy with our stay at the Sheraton and will definitely go back!
May 5, 2013
Rated 3 out of 5 by JFMo This hotel has great potential
Look I have been to this hotel for over 100 nights but first time in 8 months.. It is not the same
April 30, 2013
Rated 2 out of 5 by Murray Air Condition
Air Conditioner fan in bedroom did not blow on high, room was warm. Asked twice to have fixed but it was not.
April 29, 2013
Rated 5 out of 5 by Nulsta Good to be back
The last times I have been to Stockholm, there has not been any available rooms at Sheraton. In April 2013 I was back for three trips and I'm happy to say I was able to stay at Sheraton all three times. It was good to be back. The rooms are nice, the staff is very service minded, the food is excellent and the Fitness center is really good. I hope you have a room for me on my next trip.
April 24, 2013
Rated 4 out of 5 by CDH73 First impressions
Great welcome from staff. Hotel met my expectations except for 2 things:
Gym was far too hot
Not a full size bath in the room
April 22, 2013
Rated 4 out of 5 by Peter Not happy with my room
As a SPG Gold Member I was disappointed with my room. The front staff explained to me next day this was the best you had as you were fully booked .. still ... disappointing
April 17, 2013
Rated 5 out of 5 by Verified Reviewer Great hotel
We had a great stay at Hotel Sheraton in Stockholm.
Good room and nice staff and good location.
April 15, 2013
Rated 5 out of 5 by Kitten56 A Stay to remember
From our first arriving at the Sheraton Stockholm Hotel to our checking out our experience was very positive.
Veronica, the team member who booked us in on our first day, was very helpful. Not only explaining all we needed to know to get the best from the hotel but also telling us about the 'must see' places and the 'must do' things we ought to include in our visit. This helpfulness was something we found common to all the staff and, even if we did not need assistance, they always had a friendly greeting and/ or an enquiry as to how our day went ready.
Our room was very clean, well furnished and warm, but what amazed us both was how quiet the hotel was although we knew it was busy. We were not disturbed by noise from any other guests at all. The room was cleaned every day and we were surprised on our third day when the hotel maintenance knocked on our door asking if they could change a light in the bathroom which the chambermaid had reported as not working. Basically it was fixed before we noticed it wasn't working!
The breakfast offered was plentiful and varied with something for everyone and plenty of tea and coffee on demand. The restaurant was spotless and kept that way by the waiters and waitresses who cleaned tables and replenished empty serving dishes constantly, but without intruding on the guests.
The evening meals available in the restaurant were also of a very high standard.
All in all we had a wonderful experience at this hotel and have decided to try and find other hotels in this group to stay at for any future trips abroad. I would recommend the Sheraton Stockholm to anyone.
April 13, 2013
Rated 5 out of 5 by suman514 Stay here - great location, service and rooms!
I booked this hotel on points and wasn’t quite sure what to expect (it’s been hit and miss on the rooms when I’ve booked with points). My husband and I were both pleasantly surprised by the location, the service and our room.
The hotel is in a great location. It’s a 5 min walk from the main train station and is located at the foot of one of the old town bridges. It’s also a 5 min walk to the main shopping area which is just behind the hotel, and 30-40 mins walk to the Vasa Museum (must see!).
Our room was larger compared to other European hotels we’ve stayed at. Hardwood floor entrance in our room made it feel luxurious, the bathroom was big and looked brand new (equipped with standard Sheraton Shine toiletries) and our king-size bed was comfortable with lots of space to move around. Our room had a view of the old town which was beautifully lit with Christmas lights – magical!
Service at check-in and check-out was quick, efficient and polite. I think the attached restaurant is Michelin recommended, but we didn’t get a chance to try it out.
Ask for a room facing the Old Town (Gamla Stan)
Highly recommend this hotel.
April 12, 2013