Rated 4 out of 5 by cynbruce Excellent Property. Wil recommend it!
We had an excellent stay at your beautiful property in the heart of Edinburgh. From beginning to end, we were impressed by the attention to detail. Of course, what made it extra special was all the help we received from your concierge, Stewart.
17. September 2013
Rated 4 out of 5 by Picacho great stay/location
we had a wonderful time and the sheraton grand was really well placed for festival venues. great spa. the executive lounge was very convenient but sometimes overcrowded and on a couple occasions understaffed. otherwise, terrific
20. August 2013
Rated 4 out of 5 by NIMMER Hotel Internet Doesn't work
The SPG Hotels in the UK outsource their IT services to Quadriga, and half the time it simply doesn't work. Two of my laptops wouldn't connect to the wireless and the staff was unable to resolve it, nor could Quadriga service in London. Expect to waste hours if you need a reliable internet connection, so it means this is not a good hotel to use for business. Otherwise everything is good.
20. August 2013
Rated 4 out of 5 by Don444 Location and Staff
Great location and a very accommodating staff. Only downside is internet service Ridiculous in this day and age to have to pay for internet service more than a half hour every 24 hours.
14. August 2013
Rated 4 out of 5 by Dave75 Good Hotel
We stayed a week and had a great experience, exceeding our expectations. Highly recommend. Minor items: shower water pressure a bit low. I was disappointed that my SPG status didn't really count for much at this property (no free internet, no club floor...nothing except points I guess).
7. August 2013
Rated 4 out of 5 by JanT Business Trip
The check in and bell hops are always polite and helpful. The spa and gym leave much to be desired. This is the only hotel I stay at during business that I do not work out because of the difficulty of using the gym and pool. I find the restuarant and spa staff very aloof and put out if asked for any information.
30. Juli 2013
Rated 4 out of 5 by KingBundy1 High recommend
Excellent hotel for comfort and location.
26. Juli 2013
Rated 4 out of 5 by Londongirl1988 Two nights stay on business trip
Room was stunning, one of the best I've stayed in. Clean, functional, extremely comfortable and beautifully set out and decorated. Service in the bar and at the front desk is excellent but lacking in the restaurant. It's perfectly fine at breakfast but both times at dinner I had to wait for 5 minutes before being seated (no queue). Food at breakfast is faultless - excellent choice and quality. Food at dinner was generally very good but not perfect - ordered a medium steak and it came well done, just not something you'd expect from a 5 star hotel. Bar has a fantastic choice of spirits and wines and excellent bar staff - Mert couldn't do enough to make the experience perfect.
21. Juni 2013
Rated 4 out of 5 by Coz1 Great Hotel Poor Bar
The room was excellent and the view of Edinburgh Castle was brilliant. Breakfast was excellent and the staff were very helpful.
The only negative aspect was the refusal to open the bar for residents at 12:30am on my 2nd night. We were able to order room service and have it brought down to the bar though?? Lacking in customer service considering the group I was with were all sober and only wanted a couple of beers together. This didn't spoil our stay but was dissapointing.
27. Mai 2013
Rated 4 out of 5 by Dan1705 What a great night
This was the first time we had visited the hotel and we will definitely be going back, the staff were very friendly and couldn't be more helpful and the food was beautiful. The room was one of the best we have been in and we had a great nights sleep.
19. Mai 2013
Rated 4 out of 5 by DocBrien A delightful experience
The Sheraton Grand Hotel and Spa in Edinburgh is close to nearly everything. The hotel is clean and very modern. It has excellent amenities such as the Gym, pool, spa, restaurant, bar, business center and meeting rooms. My only issue with my entire stay, is the cost of the daily buffet breakfast. At $20 (that is with my SPG discount), it is as expensive as most high class restaurants in town and the food, definitely is not the same quality. You can get better food, cheaper, anywhere in town. The only reason to eat at the hotel is convenience.
8. Mai 2013
Rated 4 out of 5 by Angie Amazing Hotel and loved the Mood Lighting
From the first moment we arrived we were made to feel valued. We were both very impressed with the decor and room.
The only negatives were breakfast at £20 each was quite expensive, so we opted to have this nearby. I had some difficulty connecting to WIFI, but staff were very helpful in assisting me with this.
As a regular visitor to hotels for leisure I would have no hesitation in visiting the Sheraton hotels again.
29. März 2013
Rated 4 out of 5 by Gavinsm78 Overall a great stay
For the last three years we have been choosing the Sheraton Grand hotel and spawhen coming to Edinburgh on business as it has great rooms, great location plus a superb spa. This last trip met expectations but there were three draw backs, Firstly the club lounge can't handle the the amount of people who turns up at 5.30 pm for drinks and canapes with no available seating, this caused some tempers to rise between guests. Second is the quality of service at one square is below average, order coffee and get tea, constantly asking staff for cutlery, wrongly charged for food. Lastly the reason we stay in the club level is for the extras mainly the Spa, unfortunately we were turned away on the Saturday as it was too busy, after complaining we were given access but unfortunately although you get spa access as part of club level there is no provision to automaticaly book you in, so it seems a hit or a miss if you can get in, which may deter us from staying in the future.
4. März 2013
Rated 4 out of 5 by Silversmooth2416 Lovely Hotel overpriced
The hotel is in a well situated position for exploring the city. The food was over priced and breakfast was below average. The cost of using the hydra pool and other facilities was restrictive.
1. März 2013
Rated 4 out of 5 by Memed Great place to stay
I stayed in that hotel for almost a week and was greatly impressed with the staff attitude and service.
Hotel room was wide and clean with all you need to make your stay enjoyable (shower and bath tube for instance).
Definitely a hotel to recommend
15. Februar 2013
Rated 4 out of 5 by mister Good stay for business event
Hotel was modern, clean and comfortable. Staff were very good, gym and spa were fine. Shower in bathroom very poor flow and the desk in the room too high to work comfortably for any length of time. Shower aside, I'd happily book to stay again for a non-business trip.
25. Januar 2013
Rated 4 out of 5 by Steve04 A quality hotel in a great location
- had difficulty getting the to the TV channels
- internet was inconsistent - unable to connect at times
21. Januar 2013
Rated 4 out of 5 by Anne13 Hotel great spa
Spa was really enjoyable. Club lounge was really good value for money.
6. Januar 2013
Rated 4 out of 5 by teecee Ideal Location
The Hotel is well situated for the key areas of the city centre. 5 minutes to the end of Princess street, opposite the Castle and the Festival Hall.
External appearance not very inspiring, quite neutral blending into surrounding offices.
4. Januar 2013
Rated 4 out of 5 by NotAFanOfDean One bad apple can spoil the barrel
A chubby lad named Dean handled my check out at reception. I found him rude and cheeky. He runied what was otherwise a great stay.
The room was very modern and clean. The widescreen flat TV and wifi were great. The food was very good both brekkie and dinner.
The gym was amazing as was the swimming pool and the staff at the gym were first class. Shout out to Murray.
3. Januar 2013
Rated 4 out of 5 by Hanky Good hotel
Good hotel restaurant disappointing
19. Dezember 2012
Rated 4 out of 5 by robert99 Well located with practical facilities
While a modern and rather non-descript building it provides guests with well planned and convenient facilities. Found staff to be committed, attentive and anticipating our needs. Nice view of One Square, Usher Hall and the Castle
24. November 2012
Rated 4 out of 5 by 1944 Back again
Comfortable,convenient and staff as good as always. I preferred the former buffet dinner arrangements to the new style, but this won't stop me staying here again.
23. November 2012
Rated 4 out of 5 by anotherhappycamper Great customer service
Friendly attentive staff! Very nice to be greeted every time I walked in the door! I wish I had more time to enjoy all of the ammenities.
10. November 2012
Rated 4 out of 5 by Angel22 Housekeeping
I highly rateThe Sheraton,Edinburgh but I was most disappointed that our Club room & Suite were not cleaned and bed made on our return from a day out in the City at 5pm. Whilst staff were prompt in dealing with my dissatisfaction,we did not want the inconvienance of room cleaning etc at 5pm!
I was informed that it is Sheraton's Worldwide policy to clean vacated rooms first.Disappointing policy as obvioulsy guests comfort is not overriding priority after all.
3. November 2012
Rated 4 out of 5 by Goneagain Edinburgh Sheraton
Hotel was in a great location and accessible to the older section of Edinburgh. Rooms were immaculate. Castle view rooms were great. Spa was very nice but access was a bit expensive. Breakfast was expensive for what was received.
1. Oktober 2012
Rated 4 out of 5 by DAB7 Great overall
The hotel is well situated, clean and modern. Highly recommended.
10. September 2012
Rated 4 out of 5 by david31 Edinburgh's best hotel
Excellent all-round stay. The staff were very friendly and professional. The facilities are as good as you will find anywhere in the city. Very comfortable and peaceful.
3. September 2012
Rated 4 out of 5 by Cupcake44 Ideal location
The Sheraton is ideally located to explire the castle and the sights of Edinburgh and to shop on Prince's Street.
23. August 2012
Rated 4 out of 5 by visitornottourist luxury, but t's need to be crossed
We booked a castle suite. To the hotel's credit, the room really was a suite. All too often you just get a big room, which they call a suite, but this actually had separate bed- and living rooms. Nice.
My point of criticism, is that housekeeping should be a bit better. For example. When we arrived, around 4pm, there were dirty plates outside our room, probably left there by the previous guests. The dirty plates remained there for quite some time. Also, when we prepared coffee during the day, housekeeping would not clean them during turn down service.
Final point of criticism: the shower was beautiful, but the water pressure was too low.
Still had a good time, and would recommend the hotel.
11. August 2012