Rated 4 out of 5 by EV2014 Good hotel
Amazing rooms but improvement needed in relation to the food served in the club lounge. Very good quality hotel overall
April 28, 2014
Rated 4 out of 5 by isabellahenry improved after refurbishment
there has been a great improvement, especially in the rooms, since the refurbishment, my wife and I were very impressed.
April 28, 2014
Rated 4 out of 5 by FreezinginEdinburgh A Conferernce in an Ice Box
Almost everything exceeded our expectations: the food, the friendliness of the staff, the spaciousness of the rooms. However, there were 3 things that were very disturbing:
1. Everywhere in the entire Hotel was so COLD!! The conference rooms were like sitting in a freezer. We all had to wear scarfs and coats. And we could not get a comfortable temperature in our room -- it was either way too cold or too hot. I was happy to leave your hotel in order to get home to get warm!
2. There was not a good make-up mirror in the room. I think one can expect to get a lighted, make-up mirror on the Business floor of a Hotel of your Quality.
3. At the last Party of our conference, the waiters took away all of our drinks (both wather and wine) without asking us, and while we were on the Dance floor. I guess it is because you wanted us to have to buy more drinks from the cash-bar. This angered all of us.
April 13, 2014
Rated 5 out of 5 by Bwhm Great stay
This is definitely one of the best SPG properties we have ever visited. Friendly staff, nice Club Room and a really wonderful spa. Highly recommend this Shearton
April 26, 2014
Rated 5 out of 5 by Eli23 Holy crap is this a nice hotel!
Exceeded my expectations. Nicest Starwood property I have stayed in, and I've stayed in about 10 in the U.S. Apparently, it's undergone a renovation and it shows! I loved the oversize tub, the ability to choose the bathroom uplight color, seeing my name scroll on the TV, and the ability to change the lighting mood from the bedside as well as from the door. Oh, and the two entrances to the bathroom - nice! Only problems were waiting at the front desk with no staff in sight. But when the employee got there, he was very nice. I would stay here again in a heartbeat. Note that this is a bit of a walk to Old Town (if that's where you're going) but not too bad. There are certainty other hotels closer, but probably not as nice.
June 12, 2013
Rated 5 out of 5 by Jon666 Excellent staff
The highlight for me is the quality of staff service in the hotel and One Spa. Managed to injure myself in the Spa (entirely my own fault) the staff were very attentive, Gemma even ringing me afterwards to check I was ok. Look forward to staying here again
April 14, 2014
Rated 5 out of 5 by Analisa This is a top-notch hotel
The hotel surpassed our expectations. The lobby was comfortable and beautifully designed as were the guest rooms. I especially liked that my fiancé and I could both work at the same time in the room when the need arose. The view facing the castle was exceptional. The only negative to the room the complicated light system. We wished there were a way to only have the toilet room lit at night. The restaurant's food was quite good, although the service was a bit slow and spotty. I wish the staff would have made clear that there were several options for breakfast, including a continental buffet. Aside from this, I thought it was a great hotel, and I would definitely come back and recommend it to friends. The front desk staff were excellent.
October 22, 2013
Rated 4 out of 5 by DocBrien A delightful experience
The Sheraton Grand Hotel and Spa in Edinburgh is close to nearly everything. The hotel is clean and very modern. It has excellent amenities such as the Gym, pool, spa, restaurant, bar, business center and meeting rooms. My only issue with my entire stay, is the cost of the daily buffet breakfast. At $20 (that is with my SPG discount), it is as expensive as most high class restaurants in town and the food, definitely is not the same quality. You can get better food, cheaper, anywhere in town. The only reason to eat at the hotel is convenience.
May 8, 2013
Rated 5 out of 5 by Charles223 Amazing staff
The staff at the Sheraton exceeded all of my expectations. As an SPG member, I felt like a VIP treasured guest. In all instances, the staff went above and beyond to assist with all of our needs. Particularly, the SPG desk was tremendous in helping us with internet access issues.
The rooms and public spaces are super comfortable and inviting. Walking in the hallway in the evening I honestly felt like I was in my living room - it was so warm and quiet. Best hotel during our multi-week Scotland trip.
February 17, 2014
Rated 5 out of 5 by sijomil Room Cost
I am very dissapointed to find out that i could of booked the Castle View Room cheaper on the day when we checked online! the rate was £185 and i was charged £215! i thought are SPG was supposed to recieve the best rates!
very dissapointing and we will not be returning unless thhis is corrected.
April 7, 2014
Rated 5 out of 5 by Palmer1 Sheraton Edinburgh
We have returned only to the Sheraton on several visits to Edinburgh. Of course, we can find alternative hotels to suit our budget but this hotel offers value on a board spectrum. It's proximity to local sites and great restaurants is one key advantage. However, the staff are excellent and well informed. Nothing is a problem and they gently breeze you in and out of the hotel. The breakfast is the best I have experienced in this country. And finally, after a long day sightseeing, the rooms offer exceptional comfort and warmth.
October 29, 2013
Rated 3 out of 5 by edinburghtourist41 Pleasant stay
Pleasant hotel, helpful staff and excellent spa service. Room was very comfortable but could have been cleaner in places. Club lounge food was rather disappointing and coffee machine was not refilled regularly, which meant waiting until staff were available to fix this, staff themselves were very friendly and helpful however, once we could find someone to help us. Spa was fantastic particularly rooftop hydro pool. All staff very helpful and informative.
February 24, 2014
Rated 5 out of 5 by Bolly1 The place to stay in Edinburgh
The staff were very welcoming, warm and genuine. Rooms are well appointed and everything works as it should for practical purposes and also for comfort. I was lucky enough to have a Castle view, stunning. Considering we are in the heart of Edinburgh it was a very quiet room. Great location for everything in the city. Overall an excellent experience and much better than I was expecting and surprisingly better than some of the other so called "leading 5 *" properties in Edinburgh. Well done and keep it up.
November 28, 2013
Rated 5 out of 5 by petertom3 Had to stay an extra night
A great stay at the Sheraton Edinburgh this week. After a great time at the spa, in the pool and gym we decided we had to stay another night, it was that good. The room had a great view of the castle and was very comfortable. Add on top of this the great pubs and restaurants of Edinburgh it made for a great stay.
March 21, 2014
Rated 3 out of 5 by Guest Lovely hotel, rude staff
Hotel is fantastic, in a great location however I feel very let down by the bar and waiting staff who seriously need a course in customer service training.
Breakfast which is a buffet is offered until 10:30, but we were very disappointed to find that they close the buffet room completely at 10:30 without warning even if you are seated in the restaurant.
These two points may seem minor, and really are the only fault, however I really feel that for a 5* hotel it's the small details that are important.
March 30, 2013
Rated 5 out of 5 by Rammy Very relaxing and enjoyable stay
I booked a Castle View Club Room as a surprise for my husbands 60th birthday Worth every penny. Hotel and staff are excellent Club lounge has a relaxing feel and the canopies were more than what I expected. So much so we ended up not going for dinner as planned. Will be visiting Edinburgh again in May and will definitely be checking out prices to stay again
March 12, 2014
Rated 4 out of 5 by Speckybecky modern and well equipped
Good room, nicely laid out bath and shower facility, cleverly divided by glass, everything satisfactory apart from the lack of availability of free WiFi which I consider unacceptable in this class of hotel when the local cafe offers it. The Spa is well equipped but access and the labyrinthine layout on several floors must be
experienced to be believed!
March 13, 2014
Rated 5 out of 5 by Flyingolfguy Newest Amenities - Old World Charm
We had an extraordinary stay during our vacation in Edinburgh. The staff was superb; especially Shiva who seemed to ALWAYS be in the club lounge while we were there. Her smile, her service, and her obvious concern for our comfort and satisfaction was beyond excellent.
The only disappointment was the hot tub arrangement. Two "Cleopatra Baths" that could be used by only one person each, with a cycle time of about 25 minutes between users. Very inconvenient.
Other than that, the stay was perfect!
June 1, 2012
Rated 5 out of 5 by Wendyroy16 1st Class
Everything about our stay was 1st class from the reception staff at check in to the staff in the Club Lounge they could not have been more polite and attentive to our needs. I would not hesitate to stay again and in fact look forward to returning.
March 24, 2014
Rated 5 out of 5 Royal Treatment with a great view of the Castle
We were exhausted when we arrived in the morning after traveling all night. Everyone at the Sheraton Grand was kind and professional.. Our room was ready at 9:30 am and we so appreciated that. We had the wonderful breakfast buffet every morning and the BEST filet in all of the UK and we traveled everywhere in the two weeks we were there. We are still dreaming of the signature ice cream dessert. Perfect location with a short walk to the Royal Mile. Thank-you for going beyond our expectations.
July 14, 2013
Rated 5 out of 5 by Connie72 What a view...
Wonderful night spent at the Sheraton. Fantastic staff, amazing view and thoroughly enjoyed our time there. Haste ye back...indeed.
March 31, 2014
Rated 5 out of 5 by kylesmimi Great location; nice rooms and terrific staff
Spent 5 nights here in early June. Requested Your 24 with a 10 am check-in and the room was ready as promised. Immediately acknowledged our Platinum Status. No suite upgrades were available for the full 5 nights, which was nicely explained. Excellent breakfast buffet, although it was a bit of a struggle to get the coffee pot refilled. Great location. Wonderful staff. Only complaint was that the hair dryer was hardwired through the back of the desk drawer.....nearly impossible to use.
July 5, 2013
Rated 5 out of 5 by Discoverytim Booom! and then the lights go out
Best nights sleep in a hotel in years. The beds up here in Edinbugh are the best in town. A lot of hotels, and i have styed an a few now, use the ziplock system and put 2 beds together with a thin mattress on top to imitate a large bed. But NOT the Sheraton, they use a full size mattress and comforter - Excellent and so comfortable. Put that together with the multi setting light system and you have one comfortable room with blackout curtains very little ambient noise.
December 11, 2013
Rated 5 out of 5 by Linkwood12 Great Hotel
Our first stay at this hotel for a special event in the Edinburgh Suite. We received an excellent welcome and great service right from the moment we stepped out of our car until we left the following day. The food at dinner was excellent and the service provided for over 300 guests was very efficient. The room was very comfortable and relaxing with a view of the Castle. It is a great location for being able to see and do lots of things in Edinburgh and we hope to return soon.
November 1, 2013
Rated 4 out of 5 by Coz1 Great Hotel Poor Bar
The room was excellent and the view of Edinburgh Castle was brilliant. Breakfast was excellent and the staff were very helpful.
The only negative aspect was the refusal to open the bar for residents at 12:30am on my 2nd night. We were able to order room service and have it brought down to the bar though?? Lacking in customer service considering the group I was with were all sober and only wanted a couple of beers together. This didn't spoil our stay but was dissapointing.
May 27, 2013
Rated 4 out of 5 by chestnut01 Nice hotel ... but
have already contacted re issues with parking charges and Spa 'additional' charges versus my apparent expaectations!!! Avoiding specifics?, I thought you'd have more access when buying treatments to 'leisure aspects', only to learn of 'additional' charges when attempting to make use of??? ... surprised also at lack of customer survey / absence of customer awareness at check out. Not a good experience, let alone a great one
January 23, 2014
Rated 4 out of 5 by Marshall0314 Lovely hotel in a central location
Just around the corner from Edinburgh Castle, this hotel is in a great location. The room was lovely - very updated and comfortable. Gym staff were great and very accommodating.
March 20, 2014
Rated 2 out of 5 by Manju I left disappointed
Beautiful and comfortable hotel but I felt the staff could have done more for us. On more than one occasion during my stay The staff gave off a really negative attitude and in one instance blatantly refused a request from me that I knew they could have done and I found this completely unacceptable and for this reason I would not return or recommend the hotel. Also, the heated hydropool just was not warm enough at all and I could not relax in the way I had hoped.
January 29, 2013
Rated 5 out of 5 by Ardennan Superb !
Had a 24hr stay with my wife. I have stayed in many other hotel in the area and this one beats them all hands down. Pay the little extra and get the 7th floor treatment with Residents lounge and free access to the SPA. The location is perfect for all needs and having on site carparking is a boost !
March 5, 2014
Rated 3 out of 5 by Scoobysue007 Hotel is good for site seeing everything easy walking distance
But it is overpriced and not worth the money, we always book a club room and this has got to be the worst club lounge I have ever been to, no English breakfast, no toast, scruffy service had no idea who the person was looking after us, we had breakfast in our room for two days and was charged £40 per day, when you pay extra for a club room this is not what you expect, we also went to the New Year's Eve dinner, food was excellent but on checkout we were charged 10% of the bill, we tip well and did so on the night, yes we signed for our room but did not get explained that a service charge would be added, the receptionist rudely told us this was our fault as we did not read the small print, really on new year!!! This should be explained by the waiting staff. After a conversation with the checkout one of the breakfasts were refunded but I would still not return.
January 4, 2014