Rated 5 out of 5 by Charles223 Amazing staff
The staff at the Sheraton exceeded all of my expectations. As an SPG member, I felt like a VIP treasured guest. In all instances, the staff went above and beyond to assist with all of our needs. Particularly, the SPG desk was tremendous in helping us with internet access issues.
The rooms and public spaces are super comfortable and inviting. Walking in the hallway in the evening I honestly felt like I was in my living room - it was so warm and quiet. Best hotel during our multi-week Scotland trip.
February 17, 2014
Rated 5 out of 5 by dust9614 Brilliant as always
We stay on special occasions, perhaps once a year. This year more special than most as we got married on the same day as we stayed.
Rooms have been refurbished and are amazing and modern, lovely touch from staff whol left chocolates and prose co for me and my wife.
Breakfast superb but found dinner a little disappointing . All in all, can't wait to return.
June 11, 2014
Rated 3 out of 5 by Guest Lovely hotel, rude staff
Hotel is fantastic, in a great location however I feel very let down by the bar and waiting staff who seriously need a course in customer service training.
Breakfast which is a buffet is offered until 10:30, but we were very disappointed to find that they close the buffet room completely at 10:30 without warning even if you are seated in the restaurant.
These two points may seem minor, and really are the only fault, however I really feel that for a 5* hotel it's the small details that are important.
March 30, 2013
Rated 5 out of 5 by Blayne09 Simply wonderful
It's been a while since I stayed and my memory from before was always a pleasant one. Arriving late was not a problem and I was impressed by the changes to the hotel.
Check in was great and we had a Castle View club room which was lovely.
On the following day we had breakfast in the club lounge which again was lovely. Then we hit the spa. Getting a late check out for 4 was handy. The spa was simply wonderful and very relaxing.
We will certainly be back.
May 6, 2014
Rated 5 out of 5 by ASR1 Luxury Hotel with Great Location
Everything was excellent. Plush and modern rooms/bathrooms. Walking distance to Princes Street and the Castle. The beds were really comfortable. You feel a million dollars staying there. Only two things I was unhappy with were; 1) We had to pay £30.00 per person per day to use the Spa facilities (should be free in my opinion as they let you use the pool anyway!) 2) Our shower in the room always had low pressure - so we had to use the changing room showers at the pool!
April 21, 2014
Rated 5 out of 5 by 25SilverAnniversary Lovely Hotel
You need to look at taking Maestro card payments being in Europe most people do not use credit cards!!.
We really enjoyed staying at this hotel it was a special treat for our 25th Wedding Anniversary. The bar has excellent staff, great cocktails.
June 23, 2014
Rated 5 out of 5 by Flyingolfguy Newest Amenities - Old World Charm
We had an extraordinary stay during our vacation in Edinburgh. The staff was superb; especially Shiva who seemed to ALWAYS be in the club lounge while we were there. Her smile, her service, and her obvious concern for our comfort and satisfaction was beyond excellent.
The only disappointment was the hot tub arrangement. Two "Cleopatra Baths" that could be used by only one person each, with a cycle time of about 25 minutes between users. Very inconvenient.
Other than that, the stay was perfect!
June 1, 2012
Rated 5 out of 5 by AmberJB Luxurious room and great staff
We stayed at the Grand Sheraton for a long weekend to celebrate out honeymoon/run the Edinburgh marathon. The room was beautiful and so comfortable. The staff were all fantastic, quickly sorting out an issue with our third party booking service who neglected to boom our breakfasts. The special touches for marathon runners (e.g. early breakfast, free smoothies) made us feel very welcome. Thank you!
May 27, 2014
Rated 4 out of 5 by Alicia61 Great location
Loved the location. The spa was limiting. One could only use pool with no cost had to pay for jacuzzi. Terrible room and as Gold member expected better. We complained and we were moved on our last night.
June 24, 2014
Rated 5 out of 5 by beeper Great location and fantastic Club Room, Gym and Spa
The hotel has been remodeled recently, and the rooms, beds and amenities are fantastic. Ate lunch at the restaurant, and lots of local residents were also there which affirms how good it is. Was amazed at the selection of food and beverage in the Club Floor Room,plus the staff bends over backward to assist you. No charge for booze. Even scotch! Hotel is walking distance to The Castle, National Museum and Gallery, plus shopping on Princess Street. Had thought we'd eat dinner and lunch at restaurants we'd read about, but loved the local pubs, and Ignite, an Indian Restaurant, and Atelier around the corner. Concierges know their local info, and make things easy. Had two different rooms, because of traveling away to Turnberry, and returning, and were surprised room amenities were different. Definitely choose this property. Can also take new tram from airport, and walk there after getting off. Oh yes, the doorman is dressed in a kilt, which is fun.
June 9, 2014
Rated 5 out of 5 Royal Treatment with a great view of the Castle
We were exhausted when we arrived in the morning after traveling all night. Everyone at the Sheraton Grand was kind and professional.. Our room was ready at 9:30 am and we so appreciated that. We had the wonderful breakfast buffet every morning and the BEST filet in all of the UK and we traveled everywhere in the two weeks we were there. We are still dreaming of the signature ice cream dessert. Perfect location with a short walk to the Royal Mile. Thank-you for going beyond our expectations.
July 14, 2013
Rated 5 out of 5 by LoriJ7 Phenomenal service
I have stayed in countless Starwood properties, and by far, the service here has been the best that I have ever gotten.
Special kudos to Jamie at the front desk and Bryan and Wayne at the concierge desk. They all went "above and beyond" to make our stay a great one.
June 17, 2014
Rated 5 out of 5 by kylesmimi Great location; nice rooms and terrific staff
Spent 5 nights here in early June. Requested Your 24 with a 10 am check-in and the room was ready as promised. Immediately acknowledged our Platinum Status. No suite upgrades were available for the full 5 nights, which was nicely explained. Excellent breakfast buffet, although it was a bit of a struggle to get the coffee pot refilled. Great location. Wonderful staff. Only complaint was that the hair dryer was hardwired through the back of the desk drawer.....nearly impossible to use.
July 5, 2013
Rated 5 out of 5 by DianasHusband Wonderful hotel in Edinburgh
The hotel was superb. Excellent, friendly staff and first-class accommodations. The Spa was great. Only negative--the restaurant food was disappointing for the cost, even with 15% discount.
June 22, 2014
Rated 5 out of 5 by Chamberx2 Worth every penny
Have just returned for our weekend at The Sheraton Gand Hotel and Spa. We thouroghly enjoyed are stay. We felt very well looked after. A very nice enviroment
June 24, 2014
Rated 5 out of 5 by Linkwood12 Great Hotel
Our first stay at this hotel for a special event in the Edinburgh Suite. We received an excellent welcome and great service right from the moment we stepped out of our car until we left the following day. The food at dinner was excellent and the service provided for over 300 guests was very efficient. The room was very comfortable and relaxing with a view of the Castle. It is a great location for being able to see and do lots of things in Edinburgh and we hope to return soon.
November 1, 2013
Rated 4 out of 5 by ANT1 Good but could be better
As usual, the stay was enjoyable but somewhat marred by, the quality of food at breakfast, no provision for a meal on the day of our arrival, restricted spa facilities (not for the first time!) and disappointingly, yet again, no 'Starwood room upgrade' - in over thirty years of coming, we have been upgraded only once!!!
Still, the hotel has much to commend it and in the hope of the indicated improvements, the chances are that we'll be back!
April 13, 2014
Rated 4 out of 5 by Coz1 Great Hotel Poor Bar
The room was excellent and the view of Edinburgh Castle was brilliant. Breakfast was excellent and the staff were very helpful.
The only negative aspect was the refusal to open the bar for residents at 12:30am on my 2nd night. We were able to order room service and have it brought down to the bar though?? Lacking in customer service considering the group I was with were all sober and only wanted a couple of beers together. This didn't spoil our stay but was dissapointing.
May 27, 2013
Rated 5 out of 5 by Discoverytim Booom! and then the lights go out
Best nights sleep in a hotel in years. The beds up here in Edinbugh are the best in town. A lot of hotels, and i have styed an a few now, use the ziplock system and put 2 beds together with a thin mattress on top to imitate a large bed. But NOT the Sheraton, they use a full size mattress and comforter - Excellent and so comfortable. Put that together with the multi setting light system and you have one comfortable room with blackout curtains very little ambient noise.
December 11, 2013
Rated 3 out of 5 by J0H4 Poor in room lighting and maintenance
Lighting in the room kept flickering. Called the front desk to be told "it should stop after a while". It didn't. Maintenance man came to the room - his only solution offered was to disconnect the main room lights. Not good service
June 13, 2014
Rated 5 out of 5 by JonnyC Great Hotel for EICC
We ran a major event over 3 days at the nearby EICC and the Sheraton worked perfectly in every respect. All the staff and facilities are excellent. The executive team for the event stayed in Club rooms which made all the difference during very long working days. It is very good for exploring Edinburgh too. The pool, gym and Spa are great too - a little quirky but top notch.
May 17, 2014
Rated 3 out of 5 by edinburghtourist41 Pleasant stay
Pleasant hotel, helpful staff and excellent spa service. Room was very comfortable but could have been cleaner in places. Club lounge food was rather disappointing and coffee machine was not refilled regularly, which meant waiting until staff were available to fix this, staff themselves were very friendly and helpful however, once we could find someone to help us. Spa was fantastic particularly rooftop hydro pool. All staff very helpful and informative.
February 24, 2014
Rated 2 out of 5 by Manju I left disappointed
Beautiful and comfortable hotel but I felt the staff could have done more for us. On more than one occasion during my stay The staff gave off a really negative attitude and in one instance blatantly refused a request from me that I knew they could have done and I found this completely unacceptable and for this reason I would not return or recommend the hotel. Also, the heated hydropool just was not warm enough at all and I could not relax in the way I had hoped.
January 29, 2013
Rated 5 out of 5 by LSN45 Sophisticated, chic hotel
We enjoyed our stay at Grand Sheraton Edinburgh. We were recognized as Platinum members and upgraded to a lovely suite for entire stay. Relaxing, quiet, and so wonderful. Location is near New Town cafes and shops.
June 11, 2014
Rated 5 out of 5 by Lil88 The best Sheraton
As a starwood platinum member I've stayed at many Sheraton properties, and this is by far one of the best. The castle view suite was pretty much perfect in every way. The staff were outstanding and breakfast was a favourite of my husband's. in fact the kitchen went out their way to find something which was requested and not available on the first day. Staff in the lounge were professional and made good recommendations. We look forward to being back..
May 22, 2013
Rated 5 out of 5 by Hickory8 Excellent Staff and Beautiful Hotel
The staff at this hotel was fantastic. Very friendly and responsive, and particularly in the bar and restaurant, eager to engage with guests. The staff all seemed pleased to be there, and why not? Such a beautiful location.
June 7, 2014
Rated 4 out of 5 by pablocolada Lacks Scottishness
Modern feel and design does not appeal to me. I do not live my life as a cocktail-nightclub. Do not like the music played at breakfast - appropriate for evenings only. Breakfast food quatlity is inconsistent.
Rooms: poor design for lighting: it is CONFOUNDING! The instructions are insufficient: even the staff are not aware of the quirks when in the room over time. No hook in bathroom for DOP kit. TV start up sequence is annoying, and cumbersome.
September 26, 2013
Rated 4 out of 5 by Silverthorn53 A good choice
We had a choice of two hotels for a conference ,I chose the Sheraton as I am SPG .
The experience here was as good as I have had anywhere in the world.
The staff were efficient and friendly and the room was great ( but a castle view would have been nice).
I hope to return for a visit with my wife to see Edinburgh son.
May 23, 2014
Rated 5 out of 5 by Araujo Great location
First I would like to thank you Louis for your great intention during my check in and kudos for Hicham for his great service during my stay. Room on a 5th floor with Castle view just like I requested, location is walking distance to the Castle and 10 minutes walk from Walvery Station. Club lounge has good selection in the morning. All in one pub on the left of the hotel is a great place to eat.
April 18, 2014
Rated 5 out of 5 by ECEJon Best hotel in Edinburgh
I stayed here again with my family and friends this time.
Room/view--Fantasticbest castle view in the whole Edinburgh from our suite
Facilities--Well equipped gym and always busy
Didn't use the spa as it was a very short stay(we should at least booked two nights). I knew from past experience, it is brilliant!
People--Ashleigh(she made our stay very special); front office team(Rob, Murray, Dean), great team!
They do their best with SPG recognition.
Dinner: We really enjoyed our seafood selection, good discounts for SPG members on top, Bonus!
Restaurant service in the morning was not good, no tea coffee was offered initially for all of us, and had to wait for 40 minutes for the food to arrive as the chef simply didn't get the order until I spoke to the supervisor 20 minutes later(we ordered from the A la carte menu)
August 21, 2013