Rated 5 out of 5 by mel62 Wonderful hotel
My husband and I took our two grand-daughters to The Music Hall and the Sheraton is a great location to stay. Friendly, helpful staff, very clean rooms and beautiful interior. The pool area definitely needs updating but the girls enjoyed it just the same. We have been before to enjoy The Music Hall and we will be back. Thanks for a most enjoyable stay!
November 29, 2011
Rated 2 out of 5 by DPinVT Platinum disappointed
Interior of hotel was in need of update. Had requested to use my suite upgrade, instead got only the very small bedroom of what was a suite with the view of a rail yard! The air conditioner was very noisey and cycled every five minutes. Ice machine was right outside the door. The staff however was very pleasant. Not what I would expect for Patinum!
September 3, 2013
Rated 2 out of 5 by jcmlmm will not return
This was our first time staying at this hotel; we opted for club level..the room was very clean; however, one would expect that at club level the rooms would be excellent; however not the case here. The room was small, the sheer curtain is the only curtain that closes fully; the room darkening curtain does not close at all...not due to malfunctioning but due to design; the curtain tracks do not go in front of the window. Therefore, we were unable to keep the lights from shining in from outside nor keep the sun from shining in at dawn. The air conditioning unit was very noisy. We were unable to check out thru the TV option due to the remote control not working properly. When we advised the front desk clerk of the curtain issue , we received an obligatory "sorry". He also did not seem to know about the curtains...shouldn't he know about the curtains in the hotel?? Also, the 24 hour "store" was completely out of any kind of pain reliever.
July 25, 2013
Rated 4 out of 5 by Joanne828 Front Desk disappoints
Have enjoyed this Sheraton in the past but was disappointed by the front desk on two counts:
1.) Asked for an upgrade to a club level room which was not available. Wish they had offered me access to the club room -- even if there was a charge
2.) Charged me $10 for self parking. Returned home to find out that I could have saved $5 with my AAA card
May 31, 2012
Rated 4 out of 5 by rjny GREAT hotel if you're traveling with a pet
The upholstery in my room was looking pretty worn and dirty, but other than that, no complaints. The big plus for me was dog-friendliness: No extra charge, great for walks, and the staff are terrific with pets. The restaurant hostess showed me where I could eat breakfast with the dog, and she even brought a piece of bacon as a treat. So nice!
August 26, 2013
Rated 4 out of 5 by ESofBoston Portsmouth area's best hotel
Probably the best hotel in the area.
As an SPG member I received top floor room.
Friendly staff, free coffee and a comfortable lounge and business area made hangoing out in the morning pleasant.
The only negative part of the stay was that noisy housekeepers and an ice machine located right next to our room really hindered napping and sleeping.
March 19, 2013
Rated 5 out of 5 by DonnerandPrancer Donner and Prancer
We just spent 4 nights, for the second October in a row at this Sheraton. This time we brought our two dogs, Donner and Prancer to this VERY pet friendly hotel. The dogs were made a fuss of any time we left or returned to the hotel. The staff really enjoys their visits. Portsmouth in general is very dog friendly and we walked them everywhere.
November 8, 2012
Rated 1 out of 5 by poorService Charged $30 for bottles of water
Checked out of the hotel on Thursday. Around Saturday got a $30.09 charge on my credit card. Called back the hotel , someone at front desk told me that I was charged $30.09 for the bottles of water in my room. Tried to reach their finance department and left voicemails for Lyn and Geri. No one called back ? Horrible customer service .
October 10, 2013
Rated 2 out of 5 by KarenLJ428 Beds are uncomfortable
A friend and I stayed here over the weekend. We had a room with two double beds. The beds were very uncomfortable, even the pillows were horrible. The remote to the TV did not work. The room was small and you could hear every little noise from the hallway and even from the room next door. For $190 it was very disappointing to say the least.
February 19, 2013
Rated 4 out of 5 by bagnan Excellent Hotel, Staff are Wonderful
The hotel and staff are really nice and wonderfully helpful, nothing is too much trouble for them and they go out of their way to be helpful and assistive. They are always cheeful, and this makes a hotel stay stand out and be really pleasant to stay at.
This kind of service makes me want to return to this hotel every time I'm in the area.
December 26, 2011
Rated 5 out of 5 by MMNI On line view
The on line views of the area are deceiving as it make the area appear to be on the water when it is not. you are actually pulling into a shipping port like area. Put this aside and it is still a wonderful hotel. If you are looking to go the Kittery Maine outlets it is easy. The location is also close to area beaches on the Maine coast.
July 28, 2013
Rated 5 out of 5 by Haydn1809 Very satisfied
This hotel is very clean. The decor is tasteful and the beds clean and comfortable. We were on the Club Floor and liked the little amenities that were included. Staff members were friendly and always willing to help out. Parking was tight, but they have valet.
I would definitely stay there again. I was pleasantly surprised.
May 2, 2012
Rated 5 out of 5 by Abbe345 We had a wonderful stay.
Although we were only able to stay one night, we wished we could have stayed longer. Our room was immaculately clean and spacious. The staff were not only helpful but very pleasant as well. We had a great breakfast and the overall experience could not have been easier. We truly look forward to staying again. Thank you for everything!
January 5, 2013
Rated 3 out of 5 by Nayo SPG platinum? What's that!
No SPG recognition. Did not offer any choices either bonus nor amnesties. I am still waiting for SPG credit. Usually I get them the next day. I had to negotiate a 1PM check out - thought platinum would get 4PM without a hassle. The best experience I got in this hotel was from valet parking - they were awesome friendly and generous
June 28, 2013
Rated 5 out of 5 by Ca57 great staff
All the staff at this hotel are amazing. The front desk staff, room attendants, wait staff, event planers everyone was wonderful. I happened to be there when there was a SPG recognition cocktail hour and it was fabulous.
January 22, 2014
Rated 4 out of 5 by YMCA We enjoyed
We were expecting to stay 2 nights but due to booking mistake (many ambassadors were involved), we discovered we had only one night left. Anyway Christina at the front desk was extremely helpful. She contacted SPG people and we were able to swap points. She gave us good advise regarding dinner. we really appreciate her support.
October 24, 2012
Rated 4 out of 5 by Dokester Location, Location, Location
In addition to an ideal location in Portsmouth, the staff of the Sheraton is exceptional. Very helpful and warm. The wonderful woman who staffs the Club Lounge in the mornings is a real asset to the Sheraton. The only thing that detracts from this property is the $15 garage or $10 parking lot (across the street) charge.
September 18, 2012
Rated 5 out of 5 by Lisa517 Great customer service
What a nice surprise to stay at your hotel in Portsmouth, NH, and receive a beautiful tray with hot chocolate, Lindt Chocolates, marshmallows, chocolate bits, ornaments and Godiva Chocolate Liqueur. Thank you so much for making our stay an extra special one. The hotel was beautifully decorated for the holiday season!!!
December 9, 2012
Rated 2 out of 5 by forlorn2013 Pool under renovation July 4th weekend?
Reservations for a wedding were made over a month ago for a KING bed adjacent to our friends. The hotel did arrange an early check-in but for a double room & at the other end of the floor from friends. There really wasn't a gathering area like the POOL area that was under renovation on a holiday-July 4th- weekend!!!!
July 7, 2013
Rated 5 out of 5 by HeyJude56 Comfortable and convenient
I return yearly to Portsmouth, NH for a religious retreat. This hotel has a homey atmosphere with good food and friendly staff. Even the housekeeper wrote me a welcoming note!
January 28, 2014
Rated 4 out of 5 by Pam98 Superb location and great staff!
This hotel is in great central location. There are so many great restaurants and shopping within a short walking distance. Unfortunately, I was only there for 1 night on a business trip, but the staff was excellent in making recommendations to fit in as much local fun as possible in the short time frame that I had.
June 5, 2013
Rated 4 out of 5 by Ness Great service
We had a great time at our recent visit. He staff is very helpful. We loved the Club Room.
The suite we were in was in need of a heavy cleaning- carpets and walls. It seemedas though rooms had been surfaced cleaned but never deep cleaned. Scuff marks on man walls, burn marks on bathroom sink. Needs to be updated.
February 22, 2013
Rated 4 out of 5 by WeddingTraveler This hotel did not live up to expectations
Valet service needs improvement. Long waits for both coming in and going out. While waiting to park our car, we heard a crash of a car being driven to lower lot.
Heating/cooling unit in room was very noisy.
Other than that, inside service was great, friendly and prompt, and room accommodations were good
September 16, 2013
Rated 3 out of 5 by 2eagles hotel close to town
We stayed here last year for our anniversary and loved our waterview suite. When booking a return trip the agent said we would get a similar room but we were disappointed to receive a parking lot view room which was in need of painting. We will only consider a return trip if we are guaranteed a water view.
July 17, 2013
Rated 2 out of 5 by lar64 Not so happy
wasnt happy with the suite i was in. I didnt know it was a suite that was like a condo. When booking the website didnt indicate that. Room Service wasnt so good.
I had stayed here before in a regular room and was happy.We could not change the hotel was sold out. the suite was not worth what the cost was.
August 5, 2012
Rated 3 out of 5 by ann051 annm
The hotel was very nice and staff very friendly. Our room was clean but the heat was so high and we could not open a window or put on the air conditioner to cool it down a little. I do not know why we couldn't turn the heat down but it was a very uncomfortable night..
December 7, 2013
Rated 5 out of 5 by Donnap Nice room, great location
This was my best experience in this hotel yet with the nicest room we have had thus far. I was getting frustrated with the rooms I had been getting as an SPG member in various hotels, but feel they did what they could to accommodate us and upgrade our room giving some value in being an SPG member.
August 14, 2013
Rated 3 out of 5 by shar06 a little noisy
i thought all the activity out in the hall was a little noisy-I stayed there on my sister recommendation. she stayed at that time last year and it was quiet. I had trouble falling asleep with all the noise. also empy can of chips with cover on was left with all the condiments. I will try it again.
January 2, 2013
Rated 4 out of 5 by Eric01944 Nice location
When we arrived the staff was very friendly and helpful. Our room smelled very bad when we walked in, the staff changed our room right away. The new room was clean and fresh. The hotel is very close to all the shops and eateries. The Isle of shoals cruise ship is just behind the hotel, a must do.
August 18, 2012
Rated 3 out of 5 by AirportIsMy2ndHome Not first rate
The Hotel charges $15 a day for self-parking but the parking lot is also available to the public. This week, the parking lot was completely full 2 out of 3 days I stayed there and took me 15 minutes of circling the parking lot to finally found a vacating spot. Not good, not good at all!
September 27, 2013