Sheraton Parsippany Hotel

  • 199 Smith Road
  • Parsippany,
  • New Jersey
  • 07054
  • United States
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Rated 3.8 out of 5 by 303 reviewers.
Rated 3 out of 5 by My stay Though the hotel was nice, I did not appreciate being put in a handicap accessible room; I feel such rooms should be saved for those with handicaps. I also felt the pillow were extremely uncomfortable. May 23, 2013
Rated 4 out of 5 by great hotel Only complaint is that they charge for a refrig, and no microwave in room, good for a weekend away, we have done that numerous times but not for a week, prices for restaurant too high to stay extended. December 31, 2012
Rated 5 out of 5 by Pleasant stay! My recent stay at the Sheraton in Parsippany was very pleasant. The staff was attentive and my room was comfortable with tasteful decor. The meeting rooms were a high standard, and the meal was good. September 20, 2012
Rated 4 out of 5 by Valentine's Surprise Beautiful hotel with an awesome gym and pool... Restaurant prices were a little higher than expected... Way to many children running around the hotel unsupervised ... Otherwise, good for the money... February 17, 2013
Rated 5 out of 5 by Returning to the Castle This is a good property with great staff. My room had one of the new Simmons Sweet Sleeper Beds and they are great. January 10, 2014
Rated 2 out of 5 by HOT TUB NOT AVAILABLE DURING HUGE EVENT The Sheraton Parsippany has been hosting our UAYA Deb event for several years. I have attended this event for the past four years. I wanted to be very honest with you and let you know that this year I was not as happy with the Sheraton Parsippany as I have in years past. There were two items that made this visit not meet my expectations. 1. JOINING ROOMS not available after being promised and waiting after check in. 2. HOT TUB: Very upset that the HOT TUB was not working. Upon arrival asked about the hot-tub and told yes we have one. After our 3 ½ hour drive from Maryland, we anticipated getting into the hot-tub before the event. When we arrived at the pool/hot tub area – the hot tub was closed because it just painted the day before, was not ready and would not be until Wednesday to allow time for the paint to dry. We were informed by Alex at the fitness center that the scheduling for the hot-tub was coordinated by the Hotel Engineering Dept and Fitness Center Mgmt. When we went to complain at the front desk we were told that the fitness center was not part of the hotel and the front desk associate apologized. The UAYA/CYM Debutante held its 50th anniversary this year with 750 attendees and sold out the hotel – WHY would anyone schedule a hot tub painting during the event for the hot-tub not to be ready? The attendees for this event travel 3-4 hours and enjoy upon arrival using the hot-tub. Our group travels from Virginia, Delaware and Maryland to attend this event. I am a spg rewards member and was not pleased with this Sheraton visit and my expectations were not met, March 6, 2014
Rated 4 out of 5 by Better than usual Sheraton Great rooms, good location, nice grounds (park and extensive area for dogs) Club level breakfast and room assignment merely OK for platinum level. But all and all a fine one night stay. September 30, 2013
Rated 5 out of 5 by Great Hotel Terrific in every way. Our business conference room was great and the service personnel moved in and out with a disruption to our meeting. Minor peeve...toss the water saver shower heads. October 14, 2012
Rated 5 out of 5 by A GREAT PLACE TO STAY GREAT STAFF, Everyone was super helpful. I think the Manager Matt? was very nice. He has a great staff. I can tell everyone knows what "hospitality" means. December 1, 2013
Rated 5 out of 5 by Top notch As a "regular" at this Hotel, I am always highly satisfied with the level of service and friendliness of the staff. A really nice, comfortable place to stay with a great pool for kids. December 6, 2012
Rated 2 out of 5 by Great location Very bad staff. The physical space is quite nice but hallways and rooms very poor upkeep and unclean. Elevators seem ready to breakdown anytime. Property and employees need some TLC March 13, 2013
Rated 5 out of 5 by The staff was extremely friendly From a speedy checkin to a chaotic rushed checkout to escape Superstorm Sandy, the staff was unfailingly pleasant, polite and patient during that stressful time. Hats off to them! October 31, 2012
Rated 5 out of 5 by bar lounge drinks cost way too much. January 29, 2014
Rated 2 out of 5 by Sheraton Parsippanny I was very disappointed with the conference support we received, the staff were far from helpful and not courteous at all this was evident at check in and throughout the 3 days. May 9, 2013
Rated 4 out of 5 by OK for visits, but banquet food terrible The banquet food we had for lunch each day for four days, one week and four days the subsequent week, was absolutely terrible. The cookout we had by the pool was much better. August 2, 2013
Rated 4 out of 5 by Family friendly meets business class Good for business meetings and family gatherings. The scenic walking trail around the lake is a great feature to accompany the other great amenities that this hotel offers. July 7, 2013
Rated 2 out of 5 by Fair I requested a king bed, however, only two doubles were available. My room had a foul odor and the sheets/bedding smelled funky. Lighting very poor with one light not working August 3, 2012
Rated 3 out of 5 by Building need maintenance Rooms smelled moldy and musty. January 26, 2014
Rated 4 out of 5 by A couple of Issue Housekeeping was slow to deliver perhaps because it was a weekend. AC/heating system kept switching between hot/cold. Room got hot ac seemed to kick in and the air smelled January 14, 2013
Rated 5 out of 5 by Great service Staff was extremely friendly and made every effort to accommodate my needs. I was more than satisfied with the service and pricing. Would stay here again when in the area. March 16, 2013
Rated 4 out of 5 by Nice rooms beautiful hotel This hotel is beautiful and the staff are great the rooms are comfortable BUT the heat/air condtioner unit is very loud and kept me up all night. Beds are not the best! December 24, 2012
Rated 5 out of 5 by Exceeded Expectations Everythign about this hotel was much better than expected. The room was fresh, clean and comfortable, and the bed was wonderful. My new favorite hotel in Parsippany. April 18, 2013
Rated 4 out of 5 by Not for the family very nice hotel ... however the pool and fitness center is open to members. The pool was full of senior citizens when my family was there. It was very uncomfortable. April 9, 2013
Rated 5 out of 5 by Our stay in June Wonderful place all around. Mary in the club room was unbelievable service a beautiful women and so great with us . Just her alone I will be back just to see her.. July 3, 2012
Rated 4 out of 5 by M&M Wedding Reservation was for 2 beds but room only had 1 bed. Staff changed room for us promptly and efficiently. Room rate was very reasonable for area and holiday season. December 25, 2012
Rated 4 out of 5 by This hotel has great features Had a great time. The room was clean and had a view. I would like to thank the staff at the news stand who had everything we needed. Look foward to our next stay. November 29, 2012
Rated 5 out of 5 by Needs a mini-fridge The room itself was sufficient, however the closet size was a little small. I also think that a room of that caliber should offer a mini-fridge as well. January 30, 2013
Rated 4 out of 5 Nice Big Rooms, Sub Par Food The rooms are very large and nice. In room wi-fi is not usable. The food is really bad and the food service staff in the resturant were terribly slow. January 31, 2013
Rated 5 out of 5 by Amazing The staff was amazing.... Especially the managers Matt and Kelly I love this hotel the pool and gym out of this world.... Best hotel in New Jersey April 22, 2013
Rated 5 out of 5 by Wilson I was very happy to stay there , easy to do the reservation on my phone , the room and bed very confortable and a good price , be there soon again September 25, 2012
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