Rated 3 out of 5 by Phlopy Rooms don't live up to expectation
Location is excellent , central for sites and shopping. Staff that I met where both nice and helpful. Public areas where what I expected for a hotel of this level , however the room myself and my wife had was without doubt the worst London hotel room we have ever had. Room was small and not very clean. Carpet was starting to fray .
A.C. was a noisy freestanding unit which just didn't do the job. No tea & coffee making facilities . Broken tiles in bathroom on both walls and floor and what looks a painted bath tub. Not sure the postcode is worth the cost.
December 17, 2013
Rated 3 out of 5 by MarcoVanRoth Over-Priced
Not too impressed with the price for pretty average rooms. The rooms were as hot as sauna's with innefective cooling and towel rails that you can't turn off. The only choice is to open the windows then have the traffic noise. Took an hour for staff to bring tea and coffee to the room. Wi-Fi was extra and worse still, breakfast was also extra. The inter-connecting rooms were poor. We couldn't open the connecting door more than 45 degrees as the bedside cabinet preventing fully opening. tb
December 19, 2013
Rated 2 out of 5 by Ronitli22 Not 5***** not even 4****
Shabby, old and far, no internet for free. Checkin was too long, although very friendly.
No coffee or tea availability in the room
Will not recommend it,
December 11, 2013
Rated 2 out of 5 by blahblahblah123 Not worth the Frustration
The hotel has a good location, but is "hit and miss', with both the quality of the rooms, services offered and billing.
You can have a great room or a tiny cramped room with limited internet access. I noticed a major error in my credit card charges that teh hotel had made and had to bring it to the attention of the hotel where they were not very prompt at all in correcting.
December 8, 2013
Rated 2 out of 5 by Jasonrh Hotel falls short
I booked this hotel due to availability issues at Le Meridien close by. The hotel set up is odd in that you have to pass through the tea room restaurant to get to registration and lifts each time.
Upon check in as a platinum, my room was not ready even at noon. I ended up waiting to get in until after 330 pm. After having flown all night prior and calling to request the room early, this was frustrating. I then asked if there was a gym shower to clean up without a room and there was nothing.
During my stay I had issues in my room. I used my suite awards and was put in a suite where I had leaky faucets in my bathroom which I had to have fixed each day. The Internet was terrible. Hardly worked in my room at all.
When I reported my issues to the front desk, the staff were pretentious and offered no real solutions except to say we will have maintenance look into leaks and Internet I could call the supplier. No remedies were really found my entire stay.
I was truly disappointed at the lack of customer service and at the lack of compensation back for the amount I spent for the product I received.
The only real benefit to this hotel is location to sites and to the underground if travelling in from/to Heathrow. It's easy to find.
December 9, 2013
Rated 1 out of 5 by Atagama Unacceptable
I have been overcharged and a number of times tried to forward a complaint to the hotel. However, I e-mail do not get through.
Extremely poor service from front desk staff.
December 18, 2013
Rated 5 out of 5 by Tezza22 Super unspoilt 1930's features.
Looked good on web-site before booking and lived up to everything we expected. We will definitely be back.
December 16, 2013
Rated 5 out of 5 by Makeuptiffy Perfect location and feels like London should
The hotel is charming and beautiful. It's close to everything but not crowded or over stimulating. I loved it. I would and will go back as soon as possible!
November 22, 2013